Muv Fitness

★★★☆☆
  • 5501 S Regal St

    Spokane, WA 99223

    Map & Directions
  • 509-448-8442

About Muv Fitness

Hours
Sat-Sun 5am-11pm, Mon-Fri 4am-11:30pm

Sports & Recreation

Sports & Recreation
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3.4 10
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This is a great gym! I've been a member here for about 2 years and let me tell you before the ownership change I was definitely thinking about walking out that door. But in the last 4 or 5 months the change in both atmosphere and the

3
★★★★★

This is a great gym! I've been a member here for about 2 years and let me tell you before the ownership change I was definitely thinking about walking out that door. But in the last 4 or 5 months the change in both atmosphere and the

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Good gym. It has a basketball court, pool, hottub, racquetball courts. Plenty of cardio, I've never had to wait or been unable to get on. Good selection of weights. I've never not been able to get the 10 or 20 lbs I wanted. Plenty of

3
★★★★★

Good gym. It has a basketball court, pool, hottub, racquetball courts. Plenty of cardio, I've never had to wait or been unable to get on. Good selection of weights. I've never not been able to get the 10 or 20 lbs I wanted. Plenty of

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I have been a member at Oz fitness 2 separate times (once growing up with my family and most recently with my husband) and both experiences have left me feeling like all they care about is money. They have a HORRIBLE cancellation policy.

3
★★★★★

I have been a member at Oz fitness 2 separate times (once growing up with my family and most recently with my husband) and both experiences have left me feeling like all they care about is money. They have a HORRIBLE cancellation policy.

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The energy at Oz Fitness is always upbeat and keeps me motivated to work out. The downtown gym is where I go most of the time because of the great young professional vibe. The instructors are all fantastic, and recently I learned that not

3
★★★★★

The energy at Oz Fitness is always upbeat and keeps me motivated to work out. The downtown gym is where I go most of the time because of the great young professional vibe. The instructors are all fantastic, and recently I learned that not

.

OZ Fitness in Spokane, Washington sold me two long-term membership for a 24 hour gym, then cut the hours of the gym by a third. This eliminated the very reason I bought the expensive memberships. I asked for a refund. They refused.

They claim that their form contract language allows them to do whatever they want. In other words, OZ Fitness thinks it's fine to rip off customers.

Besides it being grossly unethical for OZ Fitness to sell a service, collect payment for that service, then cancel the service without providing even partial refunds, the language of their form contract does not in fact allow them to do that, nor was it ever intended to. It might allow them to cancel an occasional yoga class, take a piece of equipment offline for repairs or slightly adjust pool hours, but it does not allow OZ Fitness to wipe out vast amounts of services they have sold in advance.

Even if OZ Fitness?? one-sided little "contract" did say that, putting language in their form "contract" does not allow them to do whatever they want. Under OZ Fitness?? theory, they could sell 24-hour gym memberships, then after collecting payments announce that OZ Fitness will be open for only two minutes a day once a year, give no refunds yet suffer no consequences. That sounds more like fraud than a ??contract.?

I am publicizing OZ Fitness?? unethical behavior because they refused my written requests for a reasonable refund. I want to help others avoid being ripped off. Everyone should STAY AWAY from OZ Fitness, unless you are are willing to give OZ Fitness money for services they feel no obligation to provide.

Shame on OZ Fitness.

0
★☆☆☆☆

OZ Fitness in Spokane, Washington sold me two long-term membership for a 24 hour gym, then cut the hours of the gym by a third. This eliminated the very reason I bought the expensive memberships. I asked for a refund. They refused.

They claim that their form contract language allows them to do whatever they want. In other words, OZ Fitness thinks it's fine to rip off customers.

Besides it being grossly unethical for OZ Fitness to sell a service, collect payment for that service, then cancel the service without providing even partial refunds, the language of their form contract does not in fact allow them to do that, nor was it ever intended to. It might allow them to cancel an occasional yoga class, take a piece of equipment offline for repairs or slightly adjust pool hours, but it does not allow OZ Fitness to wipe out vast amounts of services they have sold in advance.

Even if OZ Fitness?? one-sided little "contract" did say that, putting language in their form "contract" does not allow them to do whatever they want. Under OZ Fitness?? theory, they could sell 24-hour gym memberships, then after collecting payments announce that OZ Fitness will be open for only two minutes a day once a year, give no refunds yet suffer no consequences. That sounds more like fraud than a ??contract.?

I am publicizing OZ Fitness?? unethical behavior because they refused my written requests for a reasonable refund. I want to help others avoid being ripped off. Everyone should STAY AWAY from OZ Fitness, unless you are are willing to give OZ Fitness money for services they feel no obligation to provide.

Shame on OZ Fitness.

Pros: Given their ethics, they'll be out of business soon

Cons: OZ Fitness take money, cancels services, then won't refund $

.

Customer service at thie gym is horrible, the drive to Gold's Gym on the south hill is worth it. The people at this gym don't understand the meaning of no, they're contantly trying to sell me personal training and supplements. I understand salesmanship, but the fact that they are only nice to you until you say no is what disturbed me. The gentleman who I signed my membership with was very nice and personable while filling out the paperwork, but literally the next day he acted like he didn't even know me. Be careful joining this gym, their idea of an orientation is setting you up with a personal trainer who lures you in by leading you to believe that the personal training is free, gets you interested, then tosses you over to her manager who has a contract ready to go for $56/hour sessions. Then they really put pressure on you by surrounding you, and once you say no, they say "nice meeting you" and orientation is over. The worst part about it is that the gentleman who helped me told me that orientation would be an in depth tour around the gym, he outright lied to me.

Bottom line. This gym needs to step it up. I don't know if it is the management, poor employees, or lack of respect for their jobs. Horrible customer service, unless you hire a personal trainer. I should be able to trust and depend on the staff of a club I belong to. I'm switching to Gold's becasue the staff is much nicer and willing to do their jobs.

0
★☆☆☆☆

Customer service at thie gym is horrible, the drive to Gold's Gym on the south hill is worth it. The people at this gym don't understand the meaning of no, they're contantly trying to sell me personal training and supplements. I understand salesmanship, but the fact that they are only nice to you until you say no is what disturbed me. The gentleman who I signed my membership with was very nice and personable while filling out the paperwork, but literally the next day he acted like he didn't even know me. Be careful joining this gym, their idea of an orientation is setting you up with a personal trainer who lures you in by leading you to believe that the personal training is free, gets you interested, then tosses you over to her manager who has a contract ready to go for $56/hour sessions. Then they really put pressure on you by surrounding you, and once you say no, they say "nice meeting you" and orientation is over. The worst part about it is that the gentleman who helped me told me that orientation would be an in depth tour around the gym, he outright lied to me.

Bottom line. This gym needs to step it up. I don't know if it is the management, poor employees, or lack of respect for their jobs. Horrible customer service, unless you hire a personal trainer. I should be able to trust and depend on the staff of a club I belong to. I'm switching to Gold's becasue the staff is much nicer and willing to do their jobs.

Pros: All the gyms have a nice location, very close to post workout eating .

Cons: Lousy customer service. This should be #1 for any business.

.

JUST RECENTLY I WAS CONTACTED BY AN OZ FITNESS EMPLOYEE IN REGAURDS TO A PAST ACCOUNT I HAD FROZEN BECAUSE OF A FEW OVER CHARGES I RECIVED DURNING THE SWITCH FROM 24HR TO OZ FITNESS THAT HAD NEVER BEEN REPAID BY ETHER COMPANY 6 MONTHS LATER. I HAD NEVER BEEN TREATED SO POORLY OR BEEN DISRESPECT IN THIS WAY BEFORE. WHEN I WAS CONTACTED BY MNGMNT THEY SHOWED LITTLE TO NO CONCERN, I AGREE WITH THE COMMENTS OF THE ABOVE TO PARTIES. AS A BUSINESS OWNER I WILL HAVE MY EMPLOYEE ACCOUNT SET UP WITH ANOTHER CLUB. OZ U WERE TESTED AND FAILED! NOT TO MENTION THE COMMENTS I HAVE RECIVED FROM A FEW FAMILY AND FRIENDS ABOUT THE LACK OF CUSTOMER SERVICE SKILLS THAT SEEM TO FOLLOW THE NAME OZ. U NEVER KNOW WHO UR NEXT CLIENT MIGHT BE REMEBER THE POWER OF REFFERAL ITS UR NEWEST POTENTIAL CLIENT. TWO THUMBS DOWN OZ FITNESS I'M SURE ITS NOT WHAT "MRS IAN RILEY" HAD IN MIND

2
★★★★☆

JUST RECENTLY I WAS CONTACTED BY AN OZ FITNESS EMPLOYEE IN REGAURDS TO A PAST ACCOUNT I HAD FROZEN BECAUSE OF A FEW OVER CHARGES I RECIVED DURNING THE SWITCH FROM 24HR TO OZ FITNESS THAT HAD NEVER BEEN REPAID BY ETHER COMPANY 6 MONTHS LATER. I HAD NEVER BEEN TREATED SO POORLY OR BEEN DISRESPECT IN THIS WAY BEFORE. WHEN I WAS CONTACTED BY MNGMNT THEY SHOWED LITTLE TO NO CONCERN, I AGREE WITH THE COMMENTS OF THE ABOVE TO PARTIES. AS A BUSINESS OWNER I WILL HAVE MY EMPLOYEE ACCOUNT SET UP WITH ANOTHER CLUB. OZ U WERE TESTED AND FAILED! NOT TO MENTION THE COMMENTS I HAVE RECIVED FROM A FEW FAMILY AND FRIENDS ABOUT THE LACK OF CUSTOMER SERVICE SKILLS THAT SEEM TO FOLLOW THE NAME OZ. U NEVER KNOW WHO UR NEXT CLIENT MIGHT BE REMEBER THE POWER OF REFFERAL ITS UR NEWEST POTENTIAL CLIENT. TWO THUMBS DOWN OZ FITNESS I'M SURE ITS NOT WHAT "MRS IAN RILEY" HAD IN MIND

Pros: LOCATION

Cons: POOR TREATMENT OF CUSTOMER

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I joined Oz in June, and have to say that I am not that impressed. I completely agree with the last 2 postings on horrible customer service. I have been awaiting a refund check for 2 months, and have spoken with the manager once a week regarding this issue.
Second- The staff unfortunately cares more about appearing cute to their same age counterparts than to treat everyone equally, and I am in my 20's and notice this. I will be looking for a new gym next month.

1
★★☆☆☆

I joined Oz in June, and have to say that I am not that impressed. I completely agree with the last 2 postings on horrible customer service. I have been awaiting a refund check for 2 months, and have spoken with the manager once a week regarding this issue.
Second- The staff unfortunately cares more about appearing cute to their same age counterparts than to treat everyone equally, and I am in my 20's and notice this. I will be looking for a new gym next month.

Pros: Good location

Cons: staff is incompetent, lack of customer service, and lack of caring about each customer.

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This is NOT the Nordstrom of fitness centers and in the neighborhood they are in people are used to being treated better. The staff right now is horrid, I have seen the worst customer service in my life at this fitness center. I left this gym and am now around the corner at Gold's Gym and LOVE it. Gold's is in a great location and it is all I need PLUS I am treated well. Really customer service is the name of the game and this club loses.

0
★☆☆☆☆

This is NOT the Nordstrom of fitness centers and in the neighborhood they are in people are used to being treated better. The staff right now is horrid, I have seen the worst customer service in my life at this fitness center. I left this gym and am now around the corner at Gold's Gym and LOVE it. Gold's is in a great location and it is all I need PLUS I am treated well. Really customer service is the name of the game and this club loses.

Pros: No Pros that I can think of

Cons: No customer service, No towel sevice, No smiles anywhere

.

I have been with this facility for several years. I have seen it change names, staff changes, remodels and improvements. I am now considering another facility. The customer service at this location has become very poor. As an elderly gentleman I see the younger generation being treated differently than I am treated. Really it is discrimination, but it seems that the female staff just would rather flirt with the younger fellows then help out a regular old guy.

0
★☆☆☆☆

I have been with this facility for several years. I have seen it change names, staff changes, remodels and improvements. I am now considering another facility. The customer service at this location has become very poor. As an elderly gentleman I see the younger generation being treated differently than I am treated. Really it is discrimination, but it seems that the female staff just would rather flirt with the younger fellows then help out a regular old guy.

Cons: Staff

 

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