Penguin Windows

★★☆☆☆

About Penguin Windows

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Home & Garden

Home & Garden
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Addicott Roofing, Inc.

18926 83rd Ave W Edmonds, WA

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The Window & Door Shoppe

18603 76th Ave W Suite #107 Edmonds, WA

2.0 1
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Well, the windows are OK, but Penguin Windows Customer Service leaves a lot to be desired.
They frequently do not return phone calls when they say they will and then the flip side is the Salesman phones you persistently when you don't want him to.
The installers used the wrong colored caulking after installing some windows and the whole lot had to be re-done. They left trim off some outside windows and did not replace it. A service manager came out to fix the trim and caulking, and when we explained the laundry list of faults, we were promised a "free" window. Then when the next phase was ordered and we brought up the "free" window, they had no idea what we were talking about and the guy that promised it to us "couldn't remember the conversation". They are only getting the next phase so that we can get the free window. The next phase will be with a different company because I am fed up dealing with them.

2
★★☆☆☆

Well, the windows are OK, but Penguin Windows Customer Service leaves a lot to be desired.
They frequently do not return phone calls when they say they will and then the flip side is the Salesman phones you persistently when you don't want him to.
The installers used the wrong colored caulking after installing some windows and the whole lot had to be re-done. They left trim off some outside windows and did not replace it. A service manager came out to fix the trim and caulking, and when we explained the laundry list of faults, we were promised a "free" window. Then when the next phase was ordered and we brought up the "free" window, they had no idea what we were talking about and the guy that promised it to us "couldn't remember the conversation". They are only getting the next phase so that we can get the free window. The next phase will be with a different company because I am fed up dealing with them.

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