Kern's Complete Automotive Care

★★★★☆
  • 13716 Canyon Rd E A

    Puyallup, WA 98373

    Map & Directions
  • 253-538-1441

Automotive

Automotive
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4.0 6
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.

you are the greatest! good work fast and cheap! thanks morgan! will get referrals from me! took my acura in for check engine light...bought a new car as repairs to the acura would cost more than the car was worth...got a great trade in though for the acura. all that matters now. this is a good shop treated fairly, was notified of work before anything was done and morgan is a stand-up guy!

5
★★★★★

you are the greatest! good work fast and cheap! thanks morgan! will get referrals from me! took my acura in for check engine light...bought a new car as repairs to the acura would cost more than the car was worth...got a great trade in though for the acura. all that matters now. this is a good shop treated fairly, was notified of work before anything was done and morgan is a stand-up guy!

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They take a while to get your car done, but it always seems to get repaired with integrity. They know what they are doing and we have been please with the service we have received from them when we've brought our cars there in the past. I have a couple of friends that absolutely think they are great and will not take their cars anywhere else.

4
★★★★☆

They take a while to get your car done, but it always seems to get repaired with integrity. They know what they are doing and we have been please with the service we have received from them when we've brought our cars there in the past. I have a couple of friends that absolutely think they are great and will not take their cars anywhere else.

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Honest repairs
Had oil dripping but couldn't tell where it was coming from. They said it was 49.95 to find the leak. They called a couple hours later and said my oil filter was loose and they tightened it for free. They were nice and answered all my questions and treated me right. what else can I say?

4
★★★★☆

Honest repairs
Had oil dripping but couldn't tell where it was coming from. They said it was 49.95 to find the leak. They called a couple hours later and said my oil filter was loose and they tightened it for free. They were nice and answered all my questions and treated me right. what else can I say?

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Kerns service is outstanding! They are very customer oriented, nice people. The service advisor communicated very well and made sure I understood what they were doing to my car. They even called with a status report before the car was done, just to make sure I knew how things were going. I would recommend them to my grandmother or anyone else, for that matter.

5
★★★★★

Kerns service is outstanding! They are very customer oriented, nice people. The service advisor communicated very well and made sure I understood what they were doing to my car. They even called with a status report before the car was done, just to make sure I knew how things were going. I would recommend them to my grandmother or anyone else, for that matter.

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The place is clean, not oily & greasy like some places...
I live close, and they offered me a ride home. They called me later that day and told me they only needed 49.95 to figure out my thermostat was stuck and hose was leaking and i didn't need the waterpump I thought I needed. My car was ready the next day and It cost less than I thought it would. I would go back again because they were honest and they treated like they wanted me to come back.

2
★★★★★

The place is clean, not oily & greasy like some places...
I live close, and they offered me a ride home. They called me later that day and told me they only needed 49.95 to figure out my thermostat was stuck and hose was leaking and i didn't need the waterpump I thought I needed. My car was ready the next day and It cost less than I thought it would. I would go back again because they were honest and they treated like they wanted me to come back.

Pros: Fixed it right the 1st time

Cons: none for me!

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I took my car in because my check engine light was on. They gave me a quote from 100-300, but said that if the problem was very simple, the charge would be lower. I was never called about the status of my car when they said they would contact me. When I finally contacted them, they seemed annoyed and told me that they were still working on the problem. When I went to pick up my car, I was told that nothing was wrong with it, no parts were ordered and they just had to reset the switch. I was charged $300 to reset the switch and drive my car around!!! And to top it off, they wanted me to come in again to have my transmission looked at because they thought there was something wrong with it. Well the reset didn't work, I took it into the dealer this time, it took them only 20 min to diagnose the problem and it had nothing to do with the transmission, just a faulty sensor. The dealerships diagnostic was only $100/hr. I would never recommend Kern's automotive to anyone. They will try and scam you, the customer service was awful, and they couldn't even fix my original problem.

0
★☆☆☆☆

I took my car in because my check engine light was on. They gave me a quote from 100-300, but said that if the problem was very simple, the charge would be lower. I was never called about the status of my car when they said they would contact me. When I finally contacted them, they seemed annoyed and told me that they were still working on the problem. When I went to pick up my car, I was told that nothing was wrong with it, no parts were ordered and they just had to reset the switch. I was charged $300 to reset the switch and drive my car around!!! And to top it off, they wanted me to come in again to have my transmission looked at because they thought there was something wrong with it. Well the reset didn't work, I took it into the dealer this time, it took them only 20 min to diagnose the problem and it had nothing to do with the transmission, just a faulty sensor. The dealerships diagnostic was only $100/hr. I would never recommend Kern's automotive to anyone. They will try and scam you, the customer service was awful, and they couldn't even fix my original problem.

Cons: not trustworthy, very expensive

Message from Kern's Complete Automotive Care

Our goal at Kerns Complete Automotive Care is to keep your vehicle on the road, running at it's best. Our technicians are A.S.E. certified and highly trained to understand your car's maintenance and repair needs. Our friendly, helpful staff will greet you with a smile and explain your service and repair needs in plain english. We're happy to show you your car while you're here and show you your old parts when we are finished. We offer a 12-month, 12,000 mile, nationwide warranty on all repairs. 5% of every dollar you spend on labor gets applied to your rewards card, money you can use on future repairs. Our rewards card also comes with complimentary roadside assistance and complimentary towing. We also feature B.G. Products including the LIFETIME PROTECTION PLAN that gives you additional protection on each system you have serviced at Kerns Complete Automotive Care. Call our friendly staff today at: 253-538-1441 for an appointment.

More about Kern's Complete Automotive Care

Service and repair all makes and models. Diagnose check engine lamp. Diagnose failed emissions. Diagnose leaks. Test wiring, batteries, starters, alternators, windows, switches, etc. Engine and transmission repair and replacement. Fluid flush services.

 

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