Seattle Laptop

★★★★☆
  • 7525 Aurora Ave N

    Seattle, WA 98103

    Map & Directions
  • 206-784-4215

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These people are miracle workers. I had bought a laptop in Bangkok and it died in nine months. I was sure it was gone forever since parts used in Thailand are often to find here. Seattle Laptop found a replacement motherboard and brought

3
★★★★★

These people are miracle workers. I had bought a laptop in Bangkok and it died in nine months. I was sure it was gone forever since parts used in Thailand are often to find here. Seattle Laptop found a replacement motherboard and brought

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Seattle Laptop has consistently provided me with great service and I highly recommend them! My Laptop literally took a "CRASH" at the airport, falling and hitting the floor. Seattle Laptop took it in in the morning, they diagnosed the

3
★★★★★

Seattle Laptop has consistently provided me with great service and I highly recommend them! My Laptop literally took a "CRASH" at the airport, falling and hitting the floor. Seattle Laptop took it in in the morning, they diagnosed the

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These guys are great. Had major issues with my laptop - with their "Express Service" I had my laptop back within 1.5 hours - in time to do my presentation tonight!!!

3
★★★★★

These guys are great. Had major issues with my laptop - with their "Express Service" I had my laptop back within 1.5 hours - in time to do my presentation tonight!!!

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Granted, my issue was a simple RAM (memory) upgrade, probably one of the easier things that Seattle Laptop could do for me. The wait was short. The install was quick. The price was reasonable. My install guy was a tall glass of

3
★★★★★

Granted, my issue was a simple RAM (memory) upgrade, probably one of the easier things that Seattle Laptop could do for me. The wait was short. The install was quick. The price was reasonable. My install guy was a tall glass of

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Close to my house: check. Removed stripped screws from harddrive: check Expected computer-guy attitude: absent This wasn't an emergency, but it was important to me so that I could replace my harddrive. Took 2 minutes and I was back on

3
★★★★★

Close to my house: check. Removed stripped screws from harddrive: check Expected computer-guy attitude: absent This wasn't an emergency, but it was important to me so that I could replace my harddrive. Took 2 minutes and I was back on

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Thank you for your work and customer-friendly experience.

3
★★★★★

Thank you for your work and customer-friendly experience.

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I brought in my MacBook Pro that was having serious motherboard/graphics chip issues, with the added challenge of needing to get it running as affordably as possible. After looking at it they gave me two options: one price that would make

3
★★★★★

I brought in my MacBook Pro that was having serious motherboard/graphics chip issues, with the added challenge of needing to get it running as affordably as possible. After looking at it they gave me two options: one price that would make

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Could not have asked for better service. The ONLY negative comment for me is the distance - I live in Everett. Next time I have any problems I will be back though - well worth the drive.

3
★★★★★

Could not have asked for better service. The ONLY negative comment for me is the distance - I live in Everett. Next time I have any problems I will be back though - well worth the drive.

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Seattle Laptop really gave me a great experience. Their prices are really cheap they usually have a lot of used laptops in-stock and they are completely honest. I would recommend these guys and they have been here 10 years or more, because

3
★★★★★

Seattle Laptop really gave me a great experience. Their prices are really cheap they usually have a lot of used laptops in-stock and they are completely honest. I would recommend these guys and they have been here 10 years or more, because

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After servicing around 60,000 laptops in almost 15 years of doing business, one thing is for certain. You can't make everyone happy. But you can try, and no one tries harder than Seattle Laptop to offer their customers, who we consider our

3
★★★★★

After servicing around 60,000 laptops in almost 15 years of doing business, one thing is for certain. You can't make everyone happy. But you can try, and no one tries harder than Seattle Laptop to offer their customers, who we consider our

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Immediately helpful, efficient, reasonably priced. Did quick dagnostic on my old laptop, did not charge me for it, fixed the problem right then, gave me a discount on the product. nice, straightfwd, no complaints.

3
★★★★★

Immediately helpful, efficient, reasonably priced. Did quick dagnostic on my old laptop, did not charge me for it, fixed the problem right then, gave me a discount on the product. nice, straightfwd, no complaints.

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Look, if you have a laptop and you want to learn more about it, get good service or just have it upgraded, there really isn't a better bunch of people to work with than Dan and his staff at Seattle Laptop. They have been in the business

3
★★★★★

Look, if you have a laptop and you want to learn more about it, get good service or just have it upgraded, there really isn't a better bunch of people to work with than Dan and his staff at Seattle Laptop. They have been in the business

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So, wine spilled on my laptop keyboard and it just wasn't right.... Anyway, 24 hours later it was fixed. They were nice. Honest. Fast. Reasonably priced. What more could you want?

3
★★★★★

So, wine spilled on my laptop keyboard and it just wasn't right.... Anyway, 24 hours later it was fixed. They were nice. Honest. Fast. Reasonably priced. What more could you want?

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All was well. They fixed my PC screen.

3
★★★★★

All was well. They fixed my PC screen.

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I am a highly tech savvy person. I can spot a fake a mile away. I fix everything except hardware i.e. screens, hinges etc. These guys are extremely knowledgeable, unassuming and kind. I have heard of at least a half dozen stories of

3
★★★★★

I am a highly tech savvy person. I can spot a fake a mile away. I fix everything except hardware i.e. screens, hinges etc. These guys are extremely knowledgeable, unassuming and kind. I have heard of at least a half dozen stories of

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These guys do a great job. 5 stars!

3
★★★★★

These guys do a great job. 5 stars!

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Excellent customer service. Received updates from 2-3 phone calls from technicians what occurred, how to fix it and when it would be ready. Returned earlier than promised. I would like to see a first time customer discount!

3
★★★★★

Excellent customer service. Received updates from 2-3 phone calls from technicians what occurred, how to fix it and when it would be ready. Returned earlier than promised. I would like to see a first time customer discount!

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I broke may screen in my laptop and they fixed it fine. I chose a used screen because it was not as expensive as a new one and it looks like new. I think they did a good job.

3
★★★★★

I broke may screen in my laptop and they fixed it fine. I chose a used screen because it was not as expensive as a new one and it looks like new. I think they did a good job.

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Totally ripped me off, lied to me, belittled me.

Laptop is still broken and I'm out nearly 200 bucks.

Most of the reviews on here suggest that they're thieves and liars. This does a diservice to the good names of thieves and liars.

0
★☆☆☆☆

Totally ripped me off, lied to me, belittled me.

Laptop is still broken and I'm out nearly 200 bucks.

Most of the reviews on here suggest that they're thieves and liars. This does a diservice to the good names of thieves and liars.

Pros: No pros, they're amatures at best

Cons: Every transaction with them is a con

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I asked for a new DVD drive and a new battery. Got home and discovered the DVD drive was old and worn. When called, owner tried to deny the drive was used. Later admitted it was used but claimed I needed to ask for a new one when I "asked for a new one." The battery I bought also turned out to be used, lasting only a few months.

Imagine getting your car fixed and being told you should have asked for new parts!

0
★☆☆☆☆

I asked for a new DVD drive and a new battery. Got home and discovered the DVD drive was old and worn. When called, owner tried to deny the drive was used. Later admitted it was used but claimed I needed to ask for a new one when I "asked for a new one." The battery I bought also turned out to be used, lasting only a few months.

Imagine getting your car fixed and being told you should have asked for new parts!

Pros: None

Cons: Not honest

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These guys didn't try to sell me any extra warranties and bells and whistles I didn't need. They weren't pushy at all and were really friendly in answering all my questions. The prices were good because they only sell business class computers but I'm sure you can find a junky one cheaper but if you want one that works and is strong then I would recommend these guys. My laptop works great.

5
★★★★★

These guys didn't try to sell me any extra warranties and bells and whistles I didn't need. They weren't pushy at all and were really friendly in answering all my questions. The prices were good because they only sell business class computers but I'm sure you can find a junky one cheaper but if you want one that works and is strong then I would recommend these guys. My laptop works great.

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Not helpful at all. I was hesitant to take my laptop somewhere in the first place as I never understand the tech lingo and am always made to feel stupid. Seattle Laptop confirmed my feelings. They were rude, short, and wouldn't even turn on my computer to look at the problem. I would not recommend them.

0
★☆☆☆☆

Not helpful at all. I was hesitant to take my laptop somewhere in the first place as I never understand the tech lingo and am always made to feel stupid. Seattle Laptop confirmed my feelings. They were rude, short, and wouldn't even turn on my computer to look at the problem. I would not recommend them.

Pros: nothing

Cons: rude, unhelpful and belittling

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They are the most expensive and least useful business with whom I've ever had the misfortune to deal.
Not only did they fail to fix my machine they also: Took weeks and weeks to not fix it. Misidentified the problem despite me telling them what I wanted them to do. Tried to sell me additional hardware that I didn??t need. Charged a lot more than their estimate. Didn??t return my calls. I could put all that down to a couple of incompetent ??techs? or maybe they were having a bad week (well, a bad 2 months?) but when I picked up the machine, I dealt with the owner/manager/whatever: Dan ?? who was extremely unpleasant when I mentioned some of the above problems. This is unforgivable. I hope posting this review goes some way to making the process of getting a laptop fixed in Seattle easier and I hope no one else makes the same mistake I did.

1
★☆☆☆☆

They are the most expensive and least useful business with whom I've ever had the misfortune to deal.
Not only did they fail to fix my machine they also: Took weeks and weeks to not fix it. Misidentified the problem despite me telling them what I wanted them to do. Tried to sell me additional hardware that I didn??t need. Charged a lot more than their estimate. Didn??t return my calls. I could put all that down to a couple of incompetent ??techs? or maybe they were having a bad week (well, a bad 2 months?) but when I picked up the machine, I dealt with the owner/manager/whatever: Dan ?? who was extremely unpleasant when I mentioned some of the above problems. This is unforgivable. I hope posting this review goes some way to making the process of getting a laptop fixed in Seattle easier and I hope no one else makes the same mistake I did.

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I Agree with Review Above. "Thieves, plain and simple" Their Turn around (they say 8-12 days) it took them 2 weeks to just tell me the problem with my Toshiba laptop, and the cost $$$ and told me that it'll be ready in 3 days. Guess What?? add another 2 weeks because they were out of hard drives. I wish i could just sit/ place a sign in front of their store to tell ppl. NOT TO GO IN THERE.

0
★☆☆☆☆

I Agree with Review Above. "Thieves, plain and simple" Their Turn around (they say 8-12 days) it took them 2 weeks to just tell me the problem with my Toshiba laptop, and the cost $$$ and told me that it'll be ready in 3 days. Guess What?? add another 2 weeks because they were out of hard drives. I wish i could just sit/ place a sign in front of their store to tell ppl. NOT TO GO IN THERE.

Pros: NONE

Cons: TOO MANY TO WRITE HERE

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Whatever you do, do NOT take your business to this shop. They are deceitful, lazy and crooks. How dare the owner post here with 5 stars. Give me a break!

0
★☆☆☆☆

Whatever you do, do NOT take your business to this shop. They are deceitful, lazy and crooks. How dare the owner post here with 5 stars. Give me a break!

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I have used Seattle Laptop for years. They consistently work miracles on my laptops. They are fabulous, no matter what the problem, they come thru. I count on them to get me out of pinches regularly (too regularly it seems) for my business. They are able to pull data off a dead drive when I think all is lost. Couldn't exist without them.

2
★★★★★

I have used Seattle Laptop for years. They consistently work miracles on my laptops. They are fabulous, no matter what the problem, they come thru. I count on them to get me out of pinches regularly (too regularly it seems) for my business. They are able to pull data off a dead drive when I think all is lost. Couldn't exist without them.

Pros: Great service, quick turn around (with express service), helpful staff

Cons: None

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Yesterday, my 17" hp laptop died when the power connector shorted out and smoke and brief sparks flew! Since my entire business is conducted on this machine, I was desperate to get it repaired and back in operation as soon as possible, so I took it to Seattle Laptop this morning. While their usual repair turnaround is 7-10 days, they understood my situation, agreed to get it back in 1-3 days, or sooner. Even though I brought it in on a Saturday (when most businesses aren't even open) they got it repaired and ready for me the same day! What more could one ask for? In addition to repairing the power jack, they replaced a cracked screen frame, and improved the touch-pad responsiveness. I also appreciated the pleasant communications from their service rep, Don. I felt the price was more than reasonable, especially considering the ultra-fast service. Great job, guys!

2
★★★★★

Yesterday, my 17" hp laptop died when the power connector shorted out and smoke and brief sparks flew! Since my entire business is conducted on this machine, I was desperate to get it repaired and back in operation as soon as possible, so I took it to Seattle Laptop this morning. While their usual repair turnaround is 7-10 days, they understood my situation, agreed to get it back in 1-3 days, or sooner. Even though I brought it in on a Saturday (when most businesses aren't even open) they got it repaired and ready for me the same day! What more could one ask for? In addition to repairing the power jack, they replaced a cracked screen frame, and improved the touch-pad responsiveness. I also appreciated the pleasant communications from their service rep, Don. I felt the price was more than reasonable, especially considering the ultra-fast service. Great job, guys!

Pros: Down to earth communications

Cons: Not located nearer to my office...

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I am Daniel Wagoner, and I own Seattle Laptop. In 11 years of doing business we have serviced over 30,000 laptops. We have not had one single legitimate complaint to the organization that tracks businesses that I can't mention here.

I will admit that in the course of doing business mistakes can happen, but we do our best to make customers aware of all aspects of repairing their laptop problems. Quite often a laptop is not repairable for a price that makes sense, or quality parts are not available. If we do make a mistake, I am known to be reasonable, and have never had a problem making things right.

I feel I must respond to some of the claims below by anonymous people. I am not sure if these were actual customers, or my competitors trying to tarnish our well known reputation.

I do recall one customer that wanted us to back up data, and then install Windows. The repair form the customer filled out did mention doing data, and my employee did mistakenly reload Windows without backing up. We did miss one, but as far as I know, it has only been one customer in 11 years that this happened to. Believe me I was as upset as the customer, because this is inexcusable. The repair instructions were vague but they did mention doing data, and the technician should have called the customer to verify exactly what they wanted.

As far as the powerjack complaint by flower girl, it just doesn't add up. If the powerjack was not repairable, we would not have charged her. No one would be able to tell if we opened the laptop or not, because we are professionals, and do not mark up the case like others do. Sounds fishy.

If the person calling himself techstar was unhappy, I am sure he would have called us (me). We don't charge more than the authorized amount, and any employee that would ever be rude to customers would be terminated. Unhappy customers get transferred to me, and I get few complaints.

Just think 30,000 laptops, hard to imagine isn't it? Thank You.

2
★★★★★

I am Daniel Wagoner, and I own Seattle Laptop. In 11 years of doing business we have serviced over 30,000 laptops. We have not had one single legitimate complaint to the organization that tracks businesses that I can't mention here.

I will admit that in the course of doing business mistakes can happen, but we do our best to make customers aware of all aspects of repairing their laptop problems. Quite often a laptop is not repairable for a price that makes sense, or quality parts are not available. If we do make a mistake, I am known to be reasonable, and have never had a problem making things right.

I feel I must respond to some of the claims below by anonymous people. I am not sure if these were actual customers, or my competitors trying to tarnish our well known reputation.

I do recall one customer that wanted us to back up data, and then install Windows. The repair form the customer filled out did mention doing data, and my employee did mistakenly reload Windows without backing up. We did miss one, but as far as I know, it has only been one customer in 11 years that this happened to. Believe me I was as upset as the customer, because this is inexcusable. The repair instructions were vague but they did mention doing data, and the technician should have called the customer to verify exactly what they wanted.

As far as the powerjack complaint by flower girl, it just doesn't add up. If the powerjack was not repairable, we would not have charged her. No one would be able to tell if we opened the laptop or not, because we are professionals, and do not mark up the case like others do. Sounds fishy.

If the person calling himself techstar was unhappy, I am sure he would have called us (me). We don't charge more than the authorized amount, and any employee that would ever be rude to customers would be terminated. Unhappy customers get transferred to me, and I get few complaints.

Just think 30,000 laptops, hard to imagine isn't it? Thank You.

Pros: Expert Staff Unmatched Anywhere Parts In Stock Batteries Adaptors Etc.

Cons: Sometimes We Get Very Busy

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i bought a laptop battery from them.

they seemed nice enough and the battery works just fine.

what more do you need?

1
★★★☆☆

i bought a laptop battery from them.

they seemed nice enough and the battery works just fine.

what more do you need?

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I went to Seattle Laptop in order to save some data from my computer. I agreed to pay the extra charge for a three day turn around. Five days later I received a phone call that my computer was ready. When I went in to pick it up I learned that they had not even attempted to recover my data and had simply reinstalled Windows, permanently erasing everything! Avoid taking your computer to Seattle Laptop. They are rude and incompetent.

0
★☆☆☆☆

I went to Seattle Laptop in order to save some data from my computer. I agreed to pay the extra charge for a three day turn around. Five days later I received a phone call that my computer was ready. When I went in to pick it up I learned that they had not even attempted to recover my data and had simply reinstalled Windows, permanently erasing everything! Avoid taking your computer to Seattle Laptop. They are rude and incompetent.

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I took my laptop in to have the power hookup replaced. They had it for three weeks and then told me it was "Not Repairable" and charged me $120.00 and tax for "trying to fix it". I went to another shop and they fixed in 2 days for $150, and told me it had never been opened for an attempted repair. I have called the attorney general. If you want to get treated like your stupid and get screwed over, go to Seattle Laptop.

0
★☆☆☆☆

I took my laptop in to have the power hookup replaced. They had it for three weeks and then told me it was "Not Repairable" and charged me $120.00 and tax for "trying to fix it". I went to another shop and they fixed in 2 days for $150, and told me it had never been opened for an attempted repair. I have called the attorney general. If you want to get treated like your stupid and get screwed over, go to Seattle Laptop.

Pros: There aren't any Pros

Cons: A bunch of liars and thieves

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The staff are know nothing know it alls, patronizing and genuinely clueless. They were point-blank rude to me when I called them to find out the status of a simple repair. The job, for which I was over charged, took much longer than they promised and my laptop is still broken. I couldnt recommend anywhere less.

I'd like to respond to the bizzare comments posted by the owner and directed at me:

"If the person calling himself techstar was unhappy, I am sure he would have called us (me). We don't charge more than the authorized amount, and any employee that would ever be rude to customers would be terminated. Unhappy customers get transferred to me"

I did call you, several times, explaining (over and over again) what I wanted you to do and trying to stop you from selling me unnessecarry components.
You absolutley did charge me more than the estimate and it was you, Dan, who was very rude to me when I picked up the machine. I also sent you an email when the machine failed to boot up to which you did not respond.

0
★☆☆☆☆

The staff are know nothing know it alls, patronizing and genuinely clueless. They were point-blank rude to me when I called them to find out the status of a simple repair. The job, for which I was over charged, took much longer than they promised and my laptop is still broken. I couldnt recommend anywhere less.

I'd like to respond to the bizzare comments posted by the owner and directed at me:

"If the person calling himself techstar was unhappy, I am sure he would have called us (me). We don't charge more than the authorized amount, and any employee that would ever be rude to customers would be terminated. Unhappy customers get transferred to me"

I did call you, several times, explaining (over and over again) what I wanted you to do and trying to stop you from selling me unnessecarry components.
You absolutley did charge me more than the estimate and it was you, Dan, who was very rude to me when I picked up the machine. I also sent you an email when the machine failed to boot up to which you did not respond.

Cons: Overcharging, Rude, Incompetent

 

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