Ontrac

★☆☆☆☆
  • 19619 81st Ave S

    Kent, WA 98032

    Map & Directions
  • 800-334-5000

About Ontrac

Transportation & Storage

Transportation & Storage
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Probably the worst courier service I've ever dealt with! They "forget" to do pick ups and then when they finally get around to doing them, they deliver them to the wrong address. I've had numerous problems with them and gave them lots of second chances, hoping they would finally get it together. Their last mistake was the final straw though. They LOST my pick up. The customer service person was so incredibly RUDE and unhelpful. In fairness Julia (who use to work there but doesn't anymore) was great! The new person (name starts with a T.....?) is awful! The sales rep and the district manager won't call me back, or response to my emails. Don't use this courier service, unless you want your delivery to get lost, or forgotten about.

0
★☆☆☆☆

Probably the worst courier service I've ever dealt with! They "forget" to do pick ups and then when they finally get around to doing them, they deliver them to the wrong address. I've had numerous problems with them and gave them lots of second chances, hoping they would finally get it together. Their last mistake was the final straw though. They LOST my pick up. The customer service person was so incredibly RUDE and unhelpful. In fairness Julia (who use to work there but doesn't anymore) was great! The new person (name starts with a T.....?) is awful! The sales rep and the district manager won't call me back, or response to my emails. Don't use this courier service, unless you want your delivery to get lost, or forgotten about.

 

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