Genesis Auto Inc

★★★★☆
  • 124 W 1st Ave

    Kennewick, WA 99336

    Map & Directions
  • 509-582-6544

About Genesis Auto Inc

Categories
  • Automotive Repair
Hours
M-F 8am-5pm, Sa-Su 24hr
Special Offer
Call Today !
Products
  • Tune Ups
  • Auto Repair
  • Brake Service & Repair
  • Fuel System Service & Repair
  • Brake Service & Repair
  • Auto Air Conditioning Repair
  • Air Bag Service & Repair
  • Oil & Lube
  • Shock Absorber Repair
  • Inspections
Brands
  • Toyota
  • Lexus

Automotive

Automotive
More choices in Kennewick:
Resultset_next

Sonshine Collision Svc

6211 W Okanogan Ave # A Kennewick, WA

Resultset_next

Mathews Auto Body

614 W Columbia Dr Kennewick, WA

4.0 1
Hi! Sign in to let us know how Genesis Auto Inc was?
Write a Review
.

The Toyota Previa is a peculiar beast, mid-engine and all, so when my own (excellent) mechanic (see my comments on Cronk Automotive) was unsure about my starting problem, he sent me to Genesis. The gentleman there (sorry I don't remember his name) was surprisingly candid: there were several possible causes, and unfortunately we would have to go through them one by one, and it would probably not be cheap. As we went through each step, I was amazed at the time he took to write a detailed narrative of the problem, the steps they took to diagnose and repair it, and the result of the work. We took it in three times total (~$400), and when they were unsuccessful, he recommended that we just live with it rather than spend any more on a car this old ('91): he said the next step would involve blindly replacing expensive parts with no more guarantee of success. We thanked him for his honesty. A few months later, we took all his documentation to the dealer, who was impressed, to say the least, saying it gave him an excellent start on fixing the problem. We should have listened to the gentleman at Genesis, though: after 2 trips and $600 to the dealer, we were no closer to a solution. They wanted it back for a third try, but we decided to quit throwing good money after bad. Now two years later, our Previa still has the starting problem, but it still starts every day and at 281,000 miles, we should be satisfied with that. One other detail: I have seldom seen a cleaner or better organized shop in my life, again attesting to their thorough, methodical approach to everything. I'm now convinced if they couldn't figure it out, nobody else on the planet will either, and if Bob ever runs into a problem he can't solve, we'll be back to Genesis.

4
★★★★☆

The Toyota Previa is a peculiar beast, mid-engine and all, so when my own (excellent) mechanic (see my comments on Cronk Automotive) was unsure about my starting problem, he sent me to Genesis. The gentleman there (sorry I don't remember his name) was surprisingly candid: there were several possible causes, and unfortunately we would have to go through them one by one, and it would probably not be cheap. As we went through each step, I was amazed at the time he took to write a detailed narrative of the problem, the steps they took to diagnose and repair it, and the result of the work. We took it in three times total (~$400), and when they were unsuccessful, he recommended that we just live with it rather than spend any more on a car this old ('91): he said the next step would involve blindly replacing expensive parts with no more guarantee of success. We thanked him for his honesty. A few months later, we took all his documentation to the dealer, who was impressed, to say the least, saying it gave him an excellent start on fixing the problem. We should have listened to the gentleman at Genesis, though: after 2 trips and $600 to the dealer, we were no closer to a solution. They wanted it back for a third try, but we decided to quit throwing good money after bad. Now two years later, our Previa still has the starting problem, but it still starts every day and at 281,000 miles, we should be satisfied with that. One other detail: I have seldom seen a cleaner or better organized shop in my life, again attesting to their thorough, methodical approach to everything. I'm now convinced if they couldn't figure it out, nobody else on the planet will either, and if Bob ever runs into a problem he can't solve, we'll be back to Genesis.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Genesis Auto Inc

Independent Toyota, Lexus, and Scion repair. With over 99 combined years of experience, your car is in good hands with Genesis Auto!Every day Jeff Faries, Brad Solbrack & Mark Moe add to their 99 plus years of experience working on Toyota, Lexus & Scion vehicles. Together they own Genesis Auto Independent Toyota, Lexus & Scion Repair, a full service shop that can handle anything from an oil change to a major overhaul.Customers throughout the Mid-Columbia have come to rely on them for their experience and integrity. Customers also appreciate their service. Genesis has kept pace with the advancing Toyota, Lexus & Scion technology. Nobody in the Greater Tri-Cities area has more:* Toyota Factory Training* Toyota Knowledge* Toyota ExperienceWe support our local community charity events as well as the American Cancer Society.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Genesis Auto Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review