Honda Of Kirkland

This place is everything you hate about car dealerships. Terrible customer service! They do not respect your time. They use the "make you wait" tactic. They pretend to have meetings with the manager, while in fact I caught them obviously just chatting and joking around (they thought I was sitting in a cubicle). The internet sales guy is a 19 year old kid! For weeks he asked for my number and time to call and I repeatedly ignored the request until I was ready to come in. Finally, when I told when to call, he didn't. He had asked for details, like the VIN # etc about my trade in and I gave him detailed information. When I called him, he said he never read through my whole email so didn't realize he was supposed to call me. When I came in, I had to repeat all the information I had already given him. He took my vehicle registration and never returned it when I left 2 hours later (without buying because they were making me wait around too much), I called 20 min later to say I left it. My emails and more phone messages were not returned. The manager I spoke to the next day said he'd help but then never called back. When I finally tracked down the 19 yr old sales guy down he said they were looking for it and thought it was lost. He said they couldn't find the sales guy who's desk we were sitting at. No one ever called me back or seems to have the guts to at least be honest and confirm they lost my paperwork!!

I've been taking my Honda vehicles to this dealership since the late 1980's. The service has always been excellent, and the people there are very courteous. I recently bought a Honda Odyssey there due to the great service. I am docking 1 star because one of the salespeople gave me some problems when I tried to bring them 2 customers -- he didn't believe me, or was getting greedy and didn't want to lower the price on a new Odyssey to below MSRP (I never pay more than MSRP!). Anyways, he told me that he can't go below, so my friends got their 2 Odysseys from a different dealership that was willing -- it's business, and if a dealership can sell inventory at a higher price, I respect that and have no problem with that. The salesperson later chewed me out after I told him what happened -- HE was the one that told me that he couldn't go below MSRP! I came back a few months later to buy my Odyssey from another salesperson that was VERY attentive and I ended up buying my vehicle there. I don't know if that other salesperson is still there, but if you can get the close to the price that you want, get your vehicle there. The service department makes up for the deficiencies caused by a bad salesperson or two there.

Indeed the customer service is very good. The check up is pretty thourough - and they guaranty their work. After the appointment they followed up with couple of phone calls, to see if everything is OK and we are (still) happy with the work done. And we still are very happy with the work and with their customer service.

PROS: 5 stars customer service
CONS: none known

Normally I dont head to dealers to fix my car, but Ive gotten such good service at Honda of Kirkland that theres no reason to look elsewhere. I didnt buy my car here, but the service Ive received has always been excellent, which, believe it or not, has not been the case at other Honda dealerships Ive tried in other places. If the service takes longer than your schedule allows, they will offer you a free rental (they gave me a new Honda Civic!) until your car is ready. Once, when I got a tune up, I asked them to fix a couple of other things on my car, which they did for free. Granted a tune up is no small change, but they could have easily charged me extra for the other requests, so I appreciated the thoughtfulness.

We recently had our 60,000 mile check-up done at this dealer. The service is okay, and they have shuttles to drop you off after you leave your car at the dealership.

I think most Honda's are excellent cars.
So Honda of Kirkland has to have something
more. And they do. They have excellent
customer service. I appreciate their
honesty and no pressure sales.