Electric Vehicles Northwest

★★★☆☆
  • 4810 17th Ave NW

    Seattle, WA 98107

    Map & Directions
  • 206-547-4621

About Electric Vehicles Northwest

Hours
Daily 11am-6pm

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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This place sells and services electric and folding bikes. My wife and I bought folding bikes here (one Brompton, one Giant Clip) and have had wonderful experience with the sales and service staff.
In the first place, there are no pushy sales staff--the shopper goes at his/her own pace, while the knowledgeable and friendly staff provide useful real-world information about their bikes. Since they also use the very same bikes the store carries (out of personal choice, I discovered), I get the sense that they only sell bikes that are reliable, that they would actually buy with their own money.
The service department is so good that I have had two conventional bikes (one custom commuter bike, one titanium road bike) bought elsewhere assembled by them.
If you're planning to commute or already commute by bike, do visit this store, they seem to have many options in their product lineup.

2
★★★★★

This place sells and services electric and folding bikes. My wife and I bought folding bikes here (one Brompton, one Giant Clip) and have had wonderful experience with the sales and service staff.
In the first place, there are no pushy sales staff--the shopper goes at his/her own pace, while the knowledgeable and friendly staff provide useful real-world information about their bikes. Since they also use the very same bikes the store carries (out of personal choice, I discovered), I get the sense that they only sell bikes that are reliable, that they would actually buy with their own money.
The service department is so good that I have had two conventional bikes (one custom commuter bike, one titanium road bike) bought elsewhere assembled by them.
If you're planning to commute or already commute by bike, do visit this store, they seem to have many options in their product lineup.

Pros: Excellent product range, friendly and helpful staff

Cons: They sell only electric and folding bikes (not a real con!)

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Electric Vehicles & Bikes Northwest has the WORST customer service of any business I've ever dealt with. They say they have a money-back guarantee, but it's painful to get them to honor it. They initially refused to refund my money and when I challenged their posted policy they kept dragging out the process. They finally refunded the cost of the product, but kept sales tax of nearly $300 on the returned merchandise. When I asked why he became hostile with me and told be to leave them alone. I found it a completely uncalled for response given that it's their own policy. Be warned before doing business with them; they don't know what customer service is and bend the rules to suit their whims.

0
★☆☆☆☆

Electric Vehicles & Bikes Northwest has the WORST customer service of any business I've ever dealt with. They say they have a money-back guarantee, but it's painful to get them to honor it. They initially refused to refund my money and when I challenged their posted policy they kept dragging out the process. They finally refunded the cost of the product, but kept sales tax of nearly $300 on the returned merchandise. When I asked why he became hostile with me and told be to leave them alone. I found it a completely uncalled for response given that it's their own policy. Be warned before doing business with them; they don't know what customer service is and bend the rules to suit their whims.

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