Elliott Bay Bicycles

★★★☆☆

About Elliott Bay Bicycles

Hours
Sun: 11:00 a.m.-4:00 p.m.;Mon: 10:00 a.m.-7:00 p.m.;Tue: 10:00 a.m.-7:00 p.m.;Wed: 10:00 a.m.-7:00 p.m.;Thu: 10:00 a.m.-7:00 p.m.;Fri: 10:00 a.m.-7:00 p.m.;Sat: 10:00 a.m.-6:00 p.m.;

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.

This shop has it all! From bike parts to quality assembled bikes, they make everything available for their customers. Definitely excellent!

5
★★★★★

This shop has it all! From bike parts to quality assembled bikes, they make everything available for their customers. Definitely excellent!

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I don't even know where to begin with this place. Out of all the shops in Seattle, me and my gf chose this crap hole.

First off, we went in and they seemd "OK", and somewhat knowledgeable. All we needed was upgraded brakes for a bike we had just bought for my gf. We pre paid. That was about the ONLY part that was not annoying about this place.

It took nearly two weeks for the part to get in, which OK might be legit, BUT, they NEVER called us when it came in, we had to keep calling in over and over, and on top of that, the times we did call, they NEVER remembered us, and the first time we called he said "I can't find the papers". Like seriously? We pre pay a good amount of money and you LOSE the papers?

The parts finally got in and so we take the bike in and drop it off on a Monday. The guy can't even tell us when it'll be started to be worked on or even an estimated completion day/time, he couldn't even tell us who would be working on it. We NEVER hear ANYTHING about it, as in progress or completion. We finally call TWO Mondays later, and they are like "it's done".. and that's it, no more no less of a conversation. So we go in to pick it up and I ask the guy "when was this done?', he looks down and says "I don't know, all I see is a day for an "appointment", but there isn't even a date". This means the bike could of been done for DAYS and they never let us know.

We know for a FACT that they had our number on MULTIPLE pieces of paper/receipts/work orders, whatever. We even had them RE verify that they had the number and that they would call when it was done.

The work was done, the brakes work "OK", but they still partially SUCK big time, and they make a god awful sound when you apply them. Now we are going to have to take it yet again to ANOTHER shop to have it done CORRECTLY!

Waste of money, waste of time, the customer service/help is completely atrocious... I can't believe this place stays in business with such horrible quality of work and customer service. But hey, wal-mart stays around too I guess.....

1
★☆☆☆☆

I don't even know where to begin with this place. Out of all the shops in Seattle, me and my gf chose this crap hole.

First off, we went in and they seemd "OK", and somewhat knowledgeable. All we needed was upgraded brakes for a bike we had just bought for my gf. We pre paid. That was about the ONLY part that was not annoying about this place.

It took nearly two weeks for the part to get in, which OK might be legit, BUT, they NEVER called us when it came in, we had to keep calling in over and over, and on top of that, the times we did call, they NEVER remembered us, and the first time we called he said "I can't find the papers". Like seriously? We pre pay a good amount of money and you LOSE the papers?

The parts finally got in and so we take the bike in and drop it off on a Monday. The guy can't even tell us when it'll be started to be worked on or even an estimated completion day/time, he couldn't even tell us who would be working on it. We NEVER hear ANYTHING about it, as in progress or completion. We finally call TWO Mondays later, and they are like "it's done".. and that's it, no more no less of a conversation. So we go in to pick it up and I ask the guy "when was this done?', he looks down and says "I don't know, all I see is a day for an "appointment", but there isn't even a date". This means the bike could of been done for DAYS and they never let us know.

We know for a FACT that they had our number on MULTIPLE pieces of paper/receipts/work orders, whatever. We even had them RE verify that they had the number and that they would call when it was done.

The work was done, the brakes work "OK", but they still partially SUCK big time, and they make a god awful sound when you apply them. Now we are going to have to take it yet again to ANOTHER shop to have it done CORRECTLY!

Waste of money, waste of time, the customer service/help is completely atrocious... I can't believe this place stays in business with such horrible quality of work and customer service. But hey, wal-mart stays around too I guess.....

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.

Elliott Bay Bicycles is a great place to shop for a new bike, they also repair bikes. The shop is clean and they have good customer service.

4
★★★★☆

Elliott Bay Bicycles is a great place to shop for a new bike, they also repair bikes. The shop is clean and they have good customer service.

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.

I had recently moved to Seattle and lost the faceplate to secure my handlebars. I brought my bike in and they fixed it up on the spot, charging $35 total. I was pleased.\r\n\r\nI came back and wanted my fork repaired. My shocks were also broken from the move, and now that I was biking more I didn't want to 'just live with it'. I came in, said I wanted a cheap rigid fork, and had it ordered.\r\n\r\nI was phoned and came back a week later, but the fork was incompatible with my bike. A new guy was helping me this time, and wanted me to order a $140 fork with shocks that I didn't really want, but I'd rather be riding sooner than later. I had also come in near closing time, so I give him credit for not closing until we were finished picking this new part.\r\n\r\nI was phoned and came back again a week later, only to discover this $140 fork wasn't available from their supplier, so they had ordered a $100 rigid fork for me instead, without telling me. I let them replace the fork anyways, and came back four hours later. They wanted to charge me $100 for this rigid fork and an additional $30 for labor.\r\n\r\nNow, if I recall correctly, two weeks prior I was quoted $50 for the fork and no labor cost was mentioned. I now was looking at a $130 bill. I paid, and figured I'd never return.\r\n\r\nSo today, on my sixth bike ride since my handlebars were repaired, my handlebars became so loose and wobbly that I was afraid they'd come off. I didn't have allen wrenches with me, but I was able to tighten the screws by hand, a little. I had walked my bike home for a few blocks because I didn't feel safe.\r\n\r\nElliot Bay Bicycles is incompetent at repairs, cannot properly spec a part for a bike, takes a long time to order parts, and overcharges despite their mistakes. On the plus side, even though their senior help didn't seem to care about me, at least the new guy was willing to put in a little extra time to try and do the right thing...\r\n\r\nAll in all, do yourself a favor: avoid Elliot Bay Bicycles.

0
★☆☆☆☆

I had recently moved to Seattle and lost the faceplate to secure my handlebars. I brought my bike in and they fixed it up on the spot, charging $35 total. I was pleased.\r\n\r\nI came back and wanted my fork repaired. My shocks were also broken from the move, and now that I was biking more I didn't want to 'just live with it'. I came in, said I wanted a cheap rigid fork, and had it ordered.\r\n\r\nI was phoned and came back a week later, but the fork was incompatible with my bike. A new guy was helping me this time, and wanted me to order a $140 fork with shocks that I didn't really want, but I'd rather be riding sooner than later. I had also come in near closing time, so I give him credit for not closing until we were finished picking this new part.\r\n\r\nI was phoned and came back again a week later, only to discover this $140 fork wasn't available from their supplier, so they had ordered a $100 rigid fork for me instead, without telling me. I let them replace the fork anyways, and came back four hours later. They wanted to charge me $100 for this rigid fork and an additional $30 for labor.\r\n\r\nNow, if I recall correctly, two weeks prior I was quoted $50 for the fork and no labor cost was mentioned. I now was looking at a $130 bill. I paid, and figured I'd never return.\r\n\r\nSo today, on my sixth bike ride since my handlebars were repaired, my handlebars became so loose and wobbly that I was afraid they'd come off. I didn't have allen wrenches with me, but I was able to tighten the screws by hand, a little. I had walked my bike home for a few blocks because I didn't feel safe.\r\n\r\nElliot Bay Bicycles is incompetent at repairs, cannot properly spec a part for a bike, takes a long time to order parts, and overcharges despite their mistakes. On the plus side, even though their senior help didn't seem to care about me, at least the new guy was willing to put in a little extra time to try and do the right thing...\r\n\r\nAll in all, do yourself a favor: avoid Elliot Bay Bicycles.

Pros: One new guy seemed to care, but didn't order the right part. My fork hasn't fallen off yet.

Cons: The senior guys didn't care and can't tighten a screw. Overpriced and slow.

.

I had recently moved to Seattle and lost the faceplate to secure my handlebars. I brought my bike in and one of the senior guys there replaced my handlebars and all on the spot and charged $35 total. I was pleased.

I came back and wanted my fork repaired. My shocks were also broken from the move, and now that I was biking more I didn't want to 'just live with it'. I came in, said I wanted a cheap rigid fork, and a different one of their senior guys had it ordered for me.

I was phoned and came back a week later, but the fork was threaded; incompatible with my bike. The fork was also not compensated for shocks; that is, a normal rigid fork sits much lower than a shock-compensated rigid fork, so if I'd use this fork, I'd be leaning far forward.

Anyways, a new guy was helping me this time, and wanted me to order a $140 fork with shocks that I didn't really want, but I figured hey, I'd rather be riding sooner than later, so let's just do it. I had also come in near closing time, so I give him credit for not closing until we were finished picking this new part.

I was phoned and came back again a week later, only to discover this $140 fork wasn't available from their supplier, so they had ordered a $100 rigid fork for me instead, without telling me. I let them replace the fork anyways, and came back four hours later. They wanted to charge me $100 for this rigid fork and an additional $30 for labor.

Now, if I recall correctly, two weeks prior I was quoted $50 for the fork and no labor cost was mentioned. I now was looking at a $130 bill. I paid, and figured I'd never return.

So today, on my sixth bike ride since my handlebars were repaired, my handlebars became so loose and wobbly that I was afraid they'd come off. I didn't have allen wrenches with me, but I was able to tighten the screws by hand, a little. I had walked my bike home for a few blocks because I didn't feel safe.

Elliot Bay Bicycles is incompetent at repairs, cannot properly spec a part for a bike, takes a long time to order parts, and overcharges despite their mistakes. On the plus side, even though their senior help didn't seem to care about me, at least the new guy was willing to put in a little extra time to try and do the right thing...

All in all, do yourself a favor: avoid Elliot Bay Bicycles.

1
★☆☆☆☆

I had recently moved to Seattle and lost the faceplate to secure my handlebars. I brought my bike in and one of the senior guys there replaced my handlebars and all on the spot and charged $35 total. I was pleased.

I came back and wanted my fork repaired. My shocks were also broken from the move, and now that I was biking more I didn't want to 'just live with it'. I came in, said I wanted a cheap rigid fork, and a different one of their senior guys had it ordered for me.

I was phoned and came back a week later, but the fork was threaded; incompatible with my bike. The fork was also not compensated for shocks; that is, a normal rigid fork sits much lower than a shock-compensated rigid fork, so if I'd use this fork, I'd be leaning far forward.

Anyways, a new guy was helping me this time, and wanted me to order a $140 fork with shocks that I didn't really want, but I figured hey, I'd rather be riding sooner than later, so let's just do it. I had also come in near closing time, so I give him credit for not closing until we were finished picking this new part.

I was phoned and came back again a week later, only to discover this $140 fork wasn't available from their supplier, so they had ordered a $100 rigid fork for me instead, without telling me. I let them replace the fork anyways, and came back four hours later. They wanted to charge me $100 for this rigid fork and an additional $30 for labor.

Now, if I recall correctly, two weeks prior I was quoted $50 for the fork and no labor cost was mentioned. I now was looking at a $130 bill. I paid, and figured I'd never return.

So today, on my sixth bike ride since my handlebars were repaired, my handlebars became so loose and wobbly that I was afraid they'd come off. I didn't have allen wrenches with me, but I was able to tighten the screws by hand, a little. I had walked my bike home for a few blocks because I didn't feel safe.

Elliot Bay Bicycles is incompetent at repairs, cannot properly spec a part for a bike, takes a long time to order parts, and overcharges despite their mistakes. On the plus side, even though their senior help didn't seem to care about me, at least the new guy was willing to put in a little extra time to try and do the right thing...

All in all, do yourself a favor: avoid Elliot Bay Bicycles.

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.

I took a recently purchased used bike to EBB for assessment and a potential tune-up. The guy who came to my assistance spent no time inspecting or testing the bike. Instead, after I told him it had spent a few years in an enclosed porch, he told me I needed to spend $300 on a complete tune-up and new tires (which he quoted as costing $30 each --- I've seen good tires priced at half that). He made it sound as if I was a fool for having purchased the bike because it needed so much work. I pointed out that the price of the bike with the cost of their tune-up/services would almost equal the price of an entry-level mountain bike (which is all I'm after). In response, the EBB employee quipped that their lowest priced bikes started at $800. Um, OK.\r\n\r\nOverall it was a very disheartening experience. I may not know much about bikes, but I know when I'm receiving substandard service and information. Not to be defeated, I took the bike to Recycled Cycles where I received EXCELLENT service. They were not only kind but they gave the bike a thorough inspection. Upon their conclusion, all it needed was a $60 light tune-up and new tubes (NOT new tires).\r\n\r\nSpare yourself any frustration and go to Recycled Cycles or Alpine Hut. Both businesses have truly listened to my questions and have offered several solutions that not only meet, but beat my budget.

0
★☆☆☆☆

I took a recently purchased used bike to EBB for assessment and a potential tune-up. The guy who came to my assistance spent no time inspecting or testing the bike. Instead, after I told him it had spent a few years in an enclosed porch, he told me I needed to spend $300 on a complete tune-up and new tires (which he quoted as costing $30 each --- I've seen good tires priced at half that). He made it sound as if I was a fool for having purchased the bike because it needed so much work. I pointed out that the price of the bike with the cost of their tune-up/services would almost equal the price of an entry-level mountain bike (which is all I'm after). In response, the EBB employee quipped that their lowest priced bikes started at $800. Um, OK.\r\n\r\nOverall it was a very disheartening experience. I may not know much about bikes, but I know when I'm receiving substandard service and information. Not to be defeated, I took the bike to Recycled Cycles where I received EXCELLENT service. They were not only kind but they gave the bike a thorough inspection. Upon their conclusion, all it needed was a $60 light tune-up and new tubes (NOT new tires).\r\n\r\nSpare yourself any frustration and go to Recycled Cycles or Alpine Hut. Both businesses have truly listened to my questions and have offered several solutions that not only meet, but beat my budget.

Pros: Downtown Location

Cons: Expensive, Snobby, Parking, Uninterested in Customers Specific Needs

.

Elliott Bay Bicycles has a wide selection of
bikes for all ages. They have a great once
a year sale that you can find some real
bargains. Their service is excellent.

5
★★★★★

Elliott Bay Bicycles has a wide selection of
bikes for all ages. They have a great once
a year sale that you can find some real
bargains. Their service is excellent.

Was this review helpful to you?
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