Auto Dealers, New Car Dealers, New Truck Dealers, Auto Parts & Accessories, Automotive Repair
Unusually Good
by Anonymous
First off, I hate buying cars. Every time it has been the same crappy experience, except for the time I bought a car from Toyota of Kirkland.
I give them a perfect score. They were friendly, helpful, yet not the least bit pushy. It almost felt like I was buying a normal product, which was very refreshing.
And the biggest reason I'm writing this review is the way they handled my problem after the sale. There was a big scratch and dent on the driver side door which went up the roof that I completely missed on my first walkaround of the car. I didn't see it until I brought my car home. I called them up and told them what I found and without hesitation he said bring it in tomorrow morning. They checked it out, determined it needed dent removal and paint, gave me a loaner car, and fixed it right up for no charge.
This was a USED car and I thought I was done for when I got home. But they took care of it and gave me a loaner car in the meantime. This dealership obviously cares about repeat business and they'll have mine.
Posted 02/20/08 | Report Abuse
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Service reps. rushed, unfriendly, tough to get answers from. I took my car here for nearly 3 years, when I started it was great and they helped so much by lending a loaner car to you as well. Things are different and its not worth it, even if you do get one of loaner cars. Believe me
I can name multiple thins that have gone wrong here
but mainly its the rushed feeling I get when
I get there. Also, no one knows what the other person is doing. They are understaffed, but at the same time people running all over the place.
Its a mad house.
Posted 06/26/06 | Report Abuse
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I have brought my Toyota to Toyota of Kirkland numerous times in the past and have always found that they treat me respectfully and do good quality work. They are very accommodating of my busy schedule and make every effort to ensure that they return my car in top working condition.
Posted 09/19/05 | Report Abuse
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