Futon Factory

★★★☆☆
  • 10001 Aurora Ave N

    Seattle, WA 98133

    Map & Directions
  • 206-528-9977

About Futon Factory

Hours
Thu-Tue 11am-7pm

Home & Garden

Home & Garden
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3.2 5
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DONT GO THERE!!!!! Wow... Ive never in my life had such a horrible experience with customer service? You would think tempurpedic's sister company would know the importance of quality. I would never go back to this store even if they were giving things away!

1
★☆☆☆☆

DONT GO THERE!!!!! Wow... Ive never in my life had such a horrible experience with customer service? You would think tempurpedic's sister company would know the importance of quality. I would never go back to this store even if they were giving things away!

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.

Woah... all I know is this is a GREAT place to find a very comfortable futon mattress with a frame that is actually totally well-built. And yes, these guys have been around forever!!! I know their parent company is Epoch Design- they make children's furniture for Costco... cool loft beds and everything, and this stuff is in their Futon Factory stores as well. Often you can find seconds or samples for a really good deal. They have some of those convertible sofa beds in cool colors too, the ones that are all over the internet, but their prices are better. This is great stuff for college kids too. I'm a big fan... Miss Alissa

Pros: Great prices and cool, well-built stuff. Been around forever!!!

5
★★★★★

Woah... all I know is this is a GREAT place to find a very comfortable futon mattress with a frame that is actually totally well-built. And yes, these guys have been around forever!!! I know their parent company is Epoch Design- they make children's furniture for Costco... cool loft beds and everything, and this stuff is in their Futon Factory stores as well. Often you can find seconds or samples for a really good deal. They have some of those convertible sofa beds in cool colors too, the ones that are all over the internet, but their prices are better. This is great stuff for college kids too. I'm a big fan... Miss Alissa

Pros: Great prices and cool, well-built stuff. Been around forever!!!

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1 out of 1 people found this review helpful.

.

This is a GREAT place to find a very comfortable futon mattress with a frame that is actually totally well-built. These guys have been around forever. I know their parent company is Epoch Design- they make children's furniture for Costco... cool loft beds and everything, and this stuff is in their Aurora futon factory store as well. Often you can find seconds or samples for a really good deal. They have some of those convertible sofa beds in cool colors too, the ones that are all over the internet, but their prices are better. This is great stuff for college kids too. I'm a fan
Miss Alissa

2
★★★★★

This is a GREAT place to find a very comfortable futon mattress with a frame that is actually totally well-built. These guys have been around forever. I know their parent company is Epoch Design- they make children's furniture for Costco... cool loft beds and everything, and this stuff is in their Aurora futon factory store as well. Often you can find seconds or samples for a really good deal. They have some of those convertible sofa beds in cool colors too, the ones that are all over the internet, but their prices are better. This is great stuff for college kids too. I'm a fan
Miss Alissa

Pros: Great prices and cool, well-built stuff. Been around forever.

Cons: Not so much variety

.

I needed a futon frame within a week for a house guest. The manager at the Aurora store sold me the futon just before closing, claiming that if I couldn??t get it delivered through their delivery service on time, that I could pick it up at the store come in the next evening.

That morning, I called the delivery people and they told me it would be over seven days before they could deliver. No big deal, I thought, I??ll just go pick it up that night. So I immediately called the store (again, in the morning) to request they cancel the delivery request and to let them know I was going to pick up my futon. Alas, what I ordered was suddenly not in stock despite the fact that I purchased it right at closing and the store was just barely open. Annoyed, I asked for a refund. The employee I spoke with refused, saying that I had to come into the store for a check. Forget the fact that I purchased with a credit card, I had to accept a check!

Now, it??s one thing to purchase an item that isn??t in stock and know you??ll have to wait. But when the manager of a store promises you that you can come in and pick up a time-sensitive purchase the next evening, to be told otherwise is terrible business practice. I definitely won??t be doing business with these people ever again.

1
★☆☆☆☆

I needed a futon frame within a week for a house guest. The manager at the Aurora store sold me the futon just before closing, claiming that if I couldn??t get it delivered through their delivery service on time, that I could pick it up at the store come in the next evening.

That morning, I called the delivery people and they told me it would be over seven days before they could deliver. No big deal, I thought, I??ll just go pick it up that night. So I immediately called the store (again, in the morning) to request they cancel the delivery request and to let them know I was going to pick up my futon. Alas, what I ordered was suddenly not in stock despite the fact that I purchased it right at closing and the store was just barely open. Annoyed, I asked for a refund. The employee I spoke with refused, saying that I had to come into the store for a check. Forget the fact that I purchased with a credit card, I had to accept a check!

Now, it??s one thing to purchase an item that isn??t in stock and know you??ll have to wait. But when the manager of a store promises you that you can come in and pick up a time-sensitive purchase the next evening, to be told otherwise is terrible business practice. I definitely won??t be doing business with these people ever again.

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0 out of 1 people found this review helpful.

.

The Futon Factory has one specialty - futons. We bought a replacement futon mattress there at a reasonable price and good quality. They have been in business for a long time so I guess futons are still popular! Lots of bunk beds, regular futon frames, and even a toy here and there.

4
★★★★☆

The Futon Factory has one specialty - futons. We bought a replacement futon mattress there at a reasonable price and good quality. They have been in business for a long time so I guess futons are still popular! Lots of bunk beds, regular futon frames, and even a toy here and there.

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1 out of 1 people found this review helpful.

 

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