Courtyard by Marriott Richland Columbia Point

★☆☆☆☆
  • 480 Columbia Point Drive

    Richland, WA 99352

    Map & Directions
  • 509-942-9400

About Courtyard by Marriott Richland Columbia Point

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Phones
  • Fax (509-942-9401)
  • Toll Free (800-321-2211)
Keywords
  • Richland business hotels
  • Courtyard Richland Columbia Point
  • Richland Washington US Courtyard
  • Courtyard Richland
  • Richland hotels
  • hotels in Richland
Payment Options
  • American Express
  • Cash
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • Courtyard By Marriott
Services
  • On-Site Fitness Center
  • Free On-Site Parking
  • Whirlpool
  • Indoor Pool
  • Complimentary WiFi Available in Public Space

Hotels & Travel

Hotels & Travel
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Haney's Inn

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Red Lion Inn & Suites Kennewick

602 N Young St Kennewick, WA

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Was happy to be in Richland to attend my nephews wedding, but by staying at the Courtyard by Marriott was a huge mistake. Upon check-in (it was late but I had reservations WITH A CONFIRMATION NUMBER AND STATEMENT), I found that they did not honor my requests or my confirmation - and I'm even a Plantium Marriott member. When asked why I did not get what was on my reservation, their answer was ""I'm Sorry"". Well, not good enough for me, but had no choice but to stay. Then after two nights there, left early and right after leaving I realized I left something in the room, I called back and they said that ""nothing was turned in from that room"". Well, where did it go? The funny thing about it all was; they didn't even ask me what I had left behind. But then I told them if they went to the room ""right"" now they would find it. The person on the phone said ""Nothing has been turned in and we will call if there is"". Couldn't believe it. They were rude, unorganized and down right unresponsive. And I never did get a call. Guess someone felt they needed the item more than I did. I would have even paid for it to be mailed back to me but now, some employee of the hotel is wearing a very nice black sweater. I have family in Richland and love to visit them - WILL NEVER STAY at this Marriott again. Wow, Marriott, you need to look into this hotel and the employees that work there.

0
★☆☆☆☆

Was happy to be in Richland to attend my nephews wedding, but by staying at the Courtyard by Marriott was a huge mistake. Upon check-in (it was late but I had reservations WITH A CONFIRMATION NUMBER AND STATEMENT), I found that they did not honor my requests or my confirmation - and I'm even a Plantium Marriott member. When asked why I did not get what was on my reservation, their answer was ""I'm Sorry"". Well, not good enough for me, but had no choice but to stay. Then after two nights there, left early and right after leaving I realized I left something in the room, I called back and they said that ""nothing was turned in from that room"". Well, where did it go? The funny thing about it all was; they didn't even ask me what I had left behind. But then I told them if they went to the room ""right"" now they would find it. The person on the phone said ""Nothing has been turned in and we will call if there is"". Couldn't believe it. They were rude, unorganized and down right unresponsive. And I never did get a call. Guess someone felt they needed the item more than I did. I would have even paid for it to be mailed back to me but now, some employee of the hotel is wearing a very nice black sweater. I have family in Richland and love to visit them - WILL NEVER STAY at this Marriott again. Wow, Marriott, you need to look into this hotel and the employees that work there.

.

While the property is new and has great potential, they also have the rudest staff & Management I have ever experienced. I'm a platnium Marriott member and have never before been to a hotel that tried so hard to make me uncomfortable. I shortened a 7 nite stay to 1 nite and found another hotel in the area that was happy to have my business and make me feel comfortable.

0
★☆☆☆☆

While the property is new and has great potential, they also have the rudest staff & Management I have ever experienced. I'm a platnium Marriott member and have never before been to a hotel that tried so hard to make me uncomfortable. I shortened a 7 nite stay to 1 nite and found another hotel in the area that was happy to have my business and make me feel comfortable.

Cons: , uncaring attitude

Message from Courtyard by Marriott Richland Columbia Point

Courtyard by Marriott offers 120 guest rooms. Riverview rooms are available for an additional fee. All guests receive free parking and free wireless Internet access. Our restaurant and lounge is available for breakfast and dinner service.

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