Reliable Parts Inc

★★★★☆
PARTS FOR ALL MAJOR BRANDS
  • 1051 Andover Park W

    Tukwila, WA 98188

    Map & Directions
  • 206-575-3244

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These guys ROCK, every time I go there they are very helpful and give great service, Make sure to bring your model number, I learned that is essential to get the right part. Dont understand some of these bad reviews they are the best and

3
★★★★★

These guys ROCK, every time I go there they are very helpful and give great service, Make sure to bring your model number, I learned that is essential to get the right part. Dont understand some of these bad reviews they are the best and

.

I'm reading these other angry reviews and am wondering if we both went to the same store. I've been there dozens of times (I live 5 minutes away). I've always been treated well and always got the right part. The one time it was

3
★★★★★

I'm reading these other angry reviews and am wondering if we both went to the same store. I've been there dozens of times (I live 5 minutes away). I've always been treated well and always got the right part. The one time it was

.

We've used reliable parts for the last 5 years. This will be the last. My husband went to the store to ask what could be wrong with our dryer. The guy suggested replacing a fuse 1st, then try the thermostat and finally the heating

3
★★★★★

We've used reliable parts for the last 5 years. This will be the last. My husband went to the store to ask what could be wrong with our dryer. The guy suggested replacing a fuse 1st, then try the thermostat and finally the heating

.

I ordered a water control valve from them online and the order was sent from this Tukiwila home office. The shipment arrived three days later but they sent me a control module instead of a water valve. The invoice showed water valve but they sent a control module.

I was very disappointed but hey, mistakes like this happen sometimes, but that's not what has be so upset. When I called to sort it out the agent acted as if I must be mistaken or like I ordered the wrong part. He finally said he would send me the right part and a shipping label to return the control module. I then asked for either the shipping charges to be waived or for the new part to be sent overnight at their cost. He said no, can't do that and acted like I was asking for the world. He said they were closing at that he would process this in the morning.

Realizing that they don't deserve my (or anybody else's) business with this kind of customer service, the next morning I called first thing to cancel. I left a message on this agent's phone and then I called the 800 number to try and speak to someone directly. The guy I got there had the same annoyed and unhelpful attitude. He said he would contact the other agent to take care of it and then hung up! Seriously, he just hung up on me. I was being normal and calm and just talking through the situation and he just hung up.

I then called the administrative offices to speak with a supervisor and it just kept going to his voicemail. I left a message and I'm still waiting to hear back.

This place is terrible. Given the wide array of competition (online), I can't believe they are still in business with this kind of customer service behavior. I also spoke to someone here locally in the SF Bay Area office and it was the same thing. There is clearly a culture of bad attitudes and arrogance in this company.

I would highly recommend that you look elsewhere before doing business with Reliable. Look online for "appliance parts" and you'll find several others.

1
★☆☆☆☆

I ordered a water control valve from them online and the order was sent from this Tukiwila home office. The shipment arrived three days later but they sent me a control module instead of a water valve. The invoice showed water valve but they sent a control module.

I was very disappointed but hey, mistakes like this happen sometimes, but that's not what has be so upset. When I called to sort it out the agent acted as if I must be mistaken or like I ordered the wrong part. He finally said he would send me the right part and a shipping label to return the control module. I then asked for either the shipping charges to be waived or for the new part to be sent overnight at their cost. He said no, can't do that and acted like I was asking for the world. He said they were closing at that he would process this in the morning.

Realizing that they don't deserve my (or anybody else's) business with this kind of customer service, the next morning I called first thing to cancel. I left a message on this agent's phone and then I called the 800 number to try and speak to someone directly. The guy I got there had the same annoyed and unhelpful attitude. He said he would contact the other agent to take care of it and then hung up! Seriously, he just hung up on me. I was being normal and calm and just talking through the situation and he just hung up.

I then called the administrative offices to speak with a supervisor and it just kept going to his voicemail. I left a message and I'm still waiting to hear back.

This place is terrible. Given the wide array of competition (online), I can't believe they are still in business with this kind of customer service behavior. I also spoke to someone here locally in the SF Bay Area office and it was the same thing. There is clearly a culture of bad attitudes and arrogance in this company.

I would highly recommend that you look elsewhere before doing business with Reliable. Look online for "appliance parts" and you'll find several others.

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.

I ordered a water control valve from them online and the order was sent from this Tukiwila home office. The shipment arrived three days later but they sent me a control module instead of a water valve. The invoice showed water valve but they sent a control module.

I was very disappointed but hey, mistakes like this happen sometimes, but that's not what has be so upset. When I called to sort it out the agent acted as if I must be mistaken or like I ordered the wrong part. He finally said he would send me the right part and a shipping label to return the control module. I then asked for either the shipping charges to be waived or for the new part to be sent overnight at their cost. He said no, can't do that and acted like I was asking for the world. He said they were closing at that he would process this in the morning.

Realizing that they don't deserve my (or anybody else's) business with this kind of customer service, the next morning I called first thing to cancel. I left a message on this agent's phone and then I called the 800 number to try and speak to someone directly. The guy I got there had the same annoyed and unhelpful attitude. He said he would contact the other agent to take care of it and then hung up! Seriously, he just hung up on me. I was being normal and calm and just talking through the situation and he just hung up.

I then called the administrative offices to speak with a supervisor and it just kept going to his voicemail. I left a message and I'm still waiting to hear back.

This place is terrible. Given the wide array of competition (online), I can't believe they are still in business with this kind of customer service behavior. I also spoke to someone here locally in the SF Bay Area office and it was the same thing. There is clearly a culture of bad attitudes and arrogance in this company.

I would highly recommend that you look elsewhere before doing business with Reliable. Look online for "appliance parts" and you'll find several others.

0
★☆☆☆☆

I ordered a water control valve from them online and the order was sent from this Tukiwila home office. The shipment arrived three days later but they sent me a control module instead of a water valve. The invoice showed water valve but they sent a control module.

I was very disappointed but hey, mistakes like this happen sometimes, but that's not what has be so upset. When I called to sort it out the agent acted as if I must be mistaken or like I ordered the wrong part. He finally said he would send me the right part and a shipping label to return the control module. I then asked for either the shipping charges to be waived or for the new part to be sent overnight at their cost. He said no, can't do that and acted like I was asking for the world. He said they were closing at that he would process this in the morning.

Realizing that they don't deserve my (or anybody else's) business with this kind of customer service, the next morning I called first thing to cancel. I left a message on this agent's phone and then I called the 800 number to try and speak to someone directly. The guy I got there had the same annoyed and unhelpful attitude. He said he would contact the other agent to take care of it and then hung up! Seriously, he just hung up on me. I was being normal and calm and just talking through the situation and he just hung up.

I then called the administrative offices to speak with a supervisor and it just kept going to his voicemail. I left a message and I'm still waiting to hear back.

This place is terrible. Given the wide array of competition (online), I can't believe they are still in business with this kind of customer service behavior. I also spoke to someone here locally in the SF Bay Area office and it was the same thing. There is clearly a culture of bad attitudes and arrogance in this company.

I would highly recommend that you look elsewhere before doing business with Reliable. Look online for "appliance parts" and you'll find several others.

Pros: None

Cons: Unreliable, unhelpful, dismissive customer service

.

I went there as well. I brought the model and serial number with me of the oven unit I was having trouble with. I also had the 'error code' that it was showing on the touchpad display. I, too, was cut short by the red-head with the 'wolfman jack' hairdo. Cut me off mid-sentence and said she had no idea what a code means.... I said that you must have the manufacturers error code troubleshooting key and she curtly said NO! WE DON'T GIVE ANY TECHNICAL ADVICE. She handed me a card of an appliance repair service and said I should call him to come out and tell me what I needed. I don't need todo that, I explained. I HAVE THE ERROR CODE off the unitI was completely offended by this woman's attitude which I can only assume was her instructions from the business owner. The typical part you would need - electronic touchpad/circuit board costs probably $300. Must be a real great business they are doing there in this recession if they can drive $300 bills out the door. I got the part in Tacoma where a really nice guy looked up my error code and sold me the part... Later that day I stopped at WESCO automotive paint supply where the salesperson listened to what I wanted to accomplish, suggested the proper products and even offered tips on how to use the product for best results.... They got $1,000 of my money for understanding "customer service". I wouldn't buy anything from this Reliable Parts Company now even if I knew what I wanted...lost me as a customer forEVER!

0
★☆☆☆☆

I went there as well. I brought the model and serial number with me of the oven unit I was having trouble with. I also had the 'error code' that it was showing on the touchpad display. I, too, was cut short by the red-head with the 'wolfman jack' hairdo. Cut me off mid-sentence and said she had no idea what a code means.... I said that you must have the manufacturers error code troubleshooting key and she curtly said NO! WE DON'T GIVE ANY TECHNICAL ADVICE. She handed me a card of an appliance repair service and said I should call him to come out and tell me what I needed. I don't need todo that, I explained. I HAVE THE ERROR CODE off the unitI was completely offended by this woman's attitude which I can only assume was her instructions from the business owner. The typical part you would need - electronic touchpad/circuit board costs probably $300. Must be a real great business they are doing there in this recession if they can drive $300 bills out the door. I got the part in Tacoma where a really nice guy looked up my error code and sold me the part... Later that day I stopped at WESCO automotive paint supply where the salesperson listened to what I wanted to accomplish, suggested the proper products and even offered tips on how to use the product for best results.... They got $1,000 of my money for understanding "customer service". I wouldn't buy anything from this Reliable Parts Company now even if I knew what I wanted...lost me as a customer forEVER!

Cons: NO SERVICE!

.

I have used Reliable Parts several times. Every time has been great. They have the parts and the staff is very helpful. One tip - be sure to bring your model number with you even if you are just picking the part up. One time the part looked wrong, but I had the model number - they confirmed that the manufacturer had substituted the part.

5
★★★★★

I have used Reliable Parts several times. Every time has been great. They have the parts and the staff is very helpful. One tip - be sure to bring your model number with you even if you are just picking the part up. One time the part looked wrong, but I had the model number - they confirmed that the manufacturer had substituted the part.

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.

If you're a do-it-yourselfer who likes to repair his own appliances rather than paying through the nose for professional service, this is an important place for you. They have every home appliance part known to man, and can usually identify it by sight. And they have a good selection of barbecue parts and accessories, too.

5
★★★★★

If you're a do-it-yourselfer who likes to repair his own appliances rather than paying through the nose for professional service, this is an important place for you. They have every home appliance part known to man, and can usually identify it by sight. And they have a good selection of barbecue parts and accessories, too.

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.

They told me that they ad the element I needed. When I drove all the way down to Tukwila I discovered that they did not have what I needed. I specifically asked if they were sure, because I was driving from the U district, and was assured that they had it. I would call them UN RELIABLE.

0
★☆☆☆☆

They told me that they ad the element I needed. When I drove all the way down to Tukwila I discovered that they did not have what I needed. I specifically asked if they were sure, because I was driving from the U district, and was assured that they had it. I would call them UN RELIABLE.

.

I am writing to inform you of the absolute horrific service provided at your Tukwila location. I have been to the this location many times to try to find repair parts for my household appliances. Nearly every time I have entered this business, I have been greeted by the same woman, moderately tall, Red hair, with a streak of Grey in the front. This woman begins with a warm greeting which make a person think they are going to receive a pleasant knowledgeable discussion of the parts required to solve your problem. After presenting the model number of the appliance in need of parts, and beginning to describe the problem the appliance is exhibiting, you are quickly interrupted with "I am sorry we are not technicians". The discussion is clearly at an end. The level of cordial communication deteriorates quickly. If you beg for some help to find the parts which might resolve the problem, this woman's attitude becomes surly, as if somehow looking critically at a schematic for a likely replacement part is too much effort. It seems that unless you are an professional repair person, with the exact part number of the required part which exactly matches the data which she can easily retrieve from her computer screen, there is little hope of finding or purchasing any repair parts from her. --Terrible Service-- If an auto parts store had this type of service & attitude, they would be out of business in a month. In my opinion, I would rather have a half dozen root canals on the same day than return to this store. Thank you, Good Day

1
★☆☆☆☆

I am writing to inform you of the absolute horrific service provided at your Tukwila location. I have been to the this location many times to try to find repair parts for my household appliances. Nearly every time I have entered this business, I have been greeted by the same woman, moderately tall, Red hair, with a streak of Grey in the front. This woman begins with a warm greeting which make a person think they are going to receive a pleasant knowledgeable discussion of the parts required to solve your problem. After presenting the model number of the appliance in need of parts, and beginning to describe the problem the appliance is exhibiting, you are quickly interrupted with "I am sorry we are not technicians". The discussion is clearly at an end. The level of cordial communication deteriorates quickly. If you beg for some help to find the parts which might resolve the problem, this woman's attitude becomes surly, as if somehow looking critically at a schematic for a likely replacement part is too much effort. It seems that unless you are an professional repair person, with the exact part number of the required part which exactly matches the data which she can easily retrieve from her computer screen, there is little hope of finding or purchasing any repair parts from her. --Terrible Service-- If an auto parts store had this type of service & attitude, they would be out of business in a month. In my opinion, I would rather have a half dozen root canals on the same day than return to this store. Thank you, Good Day

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I went in to reliable parts yesterday with a friend and I was so impressed with the service. Everyone was very polite and helpful. My friend wasnt sure exactly what part she needed for her stove but the lady at the counter showed her a diagram and they were able to figure out what part she needed. I even got some great stuff for my new grill. Not to mention some Grrrr-8 BBQ sauce..... I will defiantly will be a return cusomer. I was so impressed that I wanted to let other people know about Reliable Parts!

2
★★★★★

I went in to reliable parts yesterday with a friend and I was so impressed with the service. Everyone was very polite and helpful. My friend wasnt sure exactly what part she needed for her stove but the lady at the counter showed her a diagram and they were able to figure out what part she needed. I even got some great stuff for my new grill. Not to mention some Grrrr-8 BBQ sauce..... I will defiantly will be a return cusomer. I was so impressed that I wanted to let other people know about Reliable Parts!

Pros: Good service, Have what I need and more, plenty of parking

Cons: Didnt know about this place before

.

If you like to work on your own clothes dryer, washer, or any other home appliance this is the store to become familiar with. I believe they have any part known to man. They won't always give you instructions to fix it and they don't allow you to return electric parts, period. So be as sure as you can before heading down. They have a little known secret they have a killer isle of hot sauce (BBQ sauce) perfect for Christmas gifts, check it out!!

PROS: Every Part known to mankind, good parking, wheel chair access
CONS: No instructions on how to fix your appliance they just have the parts

4
★★★★☆

If you like to work on your own clothes dryer, washer, or any other home appliance this is the store to become familiar with. I believe they have any part known to man. They won't always give you instructions to fix it and they don't allow you to return electric parts, period. So be as sure as you can before heading down. They have a little known secret they have a killer isle of hot sauce (BBQ sauce) perfect for Christmas gifts, check it out!!

PROS: Every Part known to mankind, good parking, wheel chair access
CONS: No instructions on how to fix your appliance they just have the parts

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.

Every time I've needed an appliance part they've either had it in stock or been able to get it for me quickly. The service is fast and neighborly.

2
★★★★★

Every time I've needed an appliance part they've either had it in stock or been able to get it for me quickly. The service is fast and neighborly.

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