Jack Roberts Appliance

★★☆☆☆
47.2108 -122.483
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253-475-4088

5049 S Tacoma Way

Tacoma, WA

98409

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Reviews 1 - 5 of 5.
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I will not do business with this store again. They were lovely when we were making our purchase, but neglected to tell us that if we purchased the pedestals for our washer and dryer elsewhere there would be an additional $250 charge. Then insisted we had not told them we were going to do this. We had, in fact, had a long conversation about it. We ended up having to do the install ourselves. We could have made other arrangements - or purchased the whole set elsewhere - if we had known. Taking good care of customers doesn't include springing a thing like that on them when the installer arrives!

1
★☆☆☆☆

I will not do business with this store again. They were lovely when we were making our purchase, but neglected to tell us that if we purchased the pedestals for our washer and dryer elsewhere there would be an additional $250 charge. Then insisted we had not told them we were going to do this. We had, in fact, had a long conversation about it. We ended up having to do the install ourselves. We could have made other arrangements - or purchased the whole set elsewhere - if we had known. Taking good care of customers doesn't include springing a thing like that on them when the installer arrives!

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Please be aware of this place, staff is nice and kind in the beginning until you buy the appliance you need and then you are on your own. Things don't work like what they are made to and any dissatisfaction or defect will cost you 20%, no buts and ifs. Staff is very knowledgeable in making the sells and then they could care less. My recommendation would be Costco, Home Depot, or Lowes, as if the thing doesn't work at least you can take it back. I was told if it doesn't work sell it on Craigs list and that is after spending $7000 on the appliances.

1
★☆☆☆☆

Please be aware of this place, staff is nice and kind in the beginning until you buy the appliance you need and then you are on your own. Things don't work like what they are made to and any dissatisfaction or defect will cost you 20%, no buts and ifs. Staff is very knowledgeable in making the sells and then they could care less. My recommendation would be Costco, Home Depot, or Lowes, as if the thing doesn't work at least you can take it back. I was told if it doesn't work sell it on Craigs list and that is after spending $7000 on the appliances.

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Response tp Richard T The owner Gordon Robinson would sure like to here from you about this. Big Mike has been gone from Jack Roberts for over a year. We are all about Customer Service. If you want to call me and discuss what happened, feel free. Tom 253-475-4088

5
★★★★★

Response tp Richard T The owner Gordon Robinson would sure like to here from you about this. Big Mike has been gone from Jack Roberts for over a year. We are all about Customer Service. If you want to call me and discuss what happened, feel free. Tom 253-475-4088

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Bought a new washer and dryer came dented wrong model,owner would not reduce price,or correct he is very rude.Said go buy at some other store.I have bought there before old staff has quit. The old manager big mike always took care of our family he cared. I do not think this store will stay open much longer.Other appliance stores can get better prices my family has always bought here not now.

1
★☆☆☆☆

Bought a new washer and dryer came dented wrong model,owner would not reduce price,or correct he is very rude.Said go buy at some other store.I have bought there before old staff has quit. The old manager big mike always took care of our family he cared. I do not think this store will stay open much longer.Other appliance stores can get better prices my family has always bought here not now.

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This small store has everything you need in appliances.It's on South Tacoma Way,just off 48th street.If they don't have it the staff can order it for you,and you still get a great deal!

4
★★★★☆

This small store has everything you need in appliances.It's on South Tacoma Way,just off 48th street.If they don't have it the staff can order it for you,and you still get a great deal!

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