Engel's Towing & Recovery Inc

★★★☆☆
  • 817 E Main

    Puyallup, WA 98372

    Map & Directions
  • 253-841-3841

About Engel's Towing & Recovery Inc

Automotive

Automotive
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.

OMG, this is a business that is in the dark ages as far as lying, cheating and ripping off the people, as well as corrupt and RUDE. Dirty low life employees, filthy (can't stress this enough!) offices and impound lot- no actual safety to speak of- and I don't just mean clothes dirty, attitude dirty as well. They talk to people fully argumentative as if others are retarded and only they know what they say, but to the average eye it just shows their lack of education and training. But, as with everything else, crap runs downhill, therefore don't jump to accusing the employees quite yet, when, in fact the ownership is the one responsible of setting the tone. One will collect the likes of himself around them.
So, I see on other complaints from former employees that the owner is a judge, which must explain why they have a contract with the police and they get first dibs at towing vehicles involved in accidents, when the driver is unable to make a decision.
My husband was in a no fault accident where he got hit from behind and got whiplash, taken to the hospital and the car ended up in their impound. Because is was late Friday when he was out of the ER, we could only get to the car the next day to retrieve work tools. At the office, they claimed that the office is closed and will have to pay $90.00 to get access to the car. Mind you, this was with the office wide open and employees milling about!!!! Paid the $90.00 and got a receipt only, not invoice to show what we were ripped of for.
The insurance retrieved to car on Monday and I needed an invoice showing what the payment was for, but the woman on the phone for was SOOOOO RUDE, I almost wanted to give up. Gave me the "well, you shoulda asked for" speech, as if I was responsible for them not giving me what they should have- an invoice. She eventually promised to fax it to me- Well..... I am still waiting for the fax......
To conclude, I hope this story to be of some help to anyone looking for a towing service and NOT to choose this company- it is nothing but SOUR experience and rip off all the way... We did not choose it (police did) and never dealt with before as well. If you are ever in a car crash where the police will have your vehicle towed and you are not unconscious, ask for a different towing company- you'll save yourself an s. load of troubles you DO NOT need in addition to the troubles you are already facing!
Here's to safe driving and good business to deal with!

1
★☆☆☆☆

OMG, this is a business that is in the dark ages as far as lying, cheating and ripping off the people, as well as corrupt and RUDE. Dirty low life employees, filthy (can't stress this enough!) offices and impound lot- no actual safety to speak of- and I don't just mean clothes dirty, attitude dirty as well. They talk to people fully argumentative as if others are retarded and only they know what they say, but to the average eye it just shows their lack of education and training. But, as with everything else, crap runs downhill, therefore don't jump to accusing the employees quite yet, when, in fact the ownership is the one responsible of setting the tone. One will collect the likes of himself around them.
So, I see on other complaints from former employees that the owner is a judge, which must explain why they have a contract with the police and they get first dibs at towing vehicles involved in accidents, when the driver is unable to make a decision.
My husband was in a no fault accident where he got hit from behind and got whiplash, taken to the hospital and the car ended up in their impound. Because is was late Friday when he was out of the ER, we could only get to the car the next day to retrieve work tools. At the office, they claimed that the office is closed and will have to pay $90.00 to get access to the car. Mind you, this was with the office wide open and employees milling about!!!! Paid the $90.00 and got a receipt only, not invoice to show what we were ripped of for.
The insurance retrieved to car on Monday and I needed an invoice showing what the payment was for, but the woman on the phone for was SOOOOO RUDE, I almost wanted to give up. Gave me the "well, you shoulda asked for" speech, as if I was responsible for them not giving me what they should have- an invoice. She eventually promised to fax it to me- Well..... I am still waiting for the fax......
To conclude, I hope this story to be of some help to anyone looking for a towing service and NOT to choose this company- it is nothing but SOUR experience and rip off all the way... We did not choose it (police did) and never dealt with before as well. If you are ever in a car crash where the police will have your vehicle towed and you are not unconscious, ask for a different towing company- you'll save yourself an s. load of troubles you DO NOT need in addition to the troubles you are already facing!
Here's to safe driving and good business to deal with!

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.

It's been 3 years now sence Engels towing tore down my fence delivering a vehicle to my home,the owner came out to look at the damage and said he wouldnt pay to have it repaired.He said take me to court and good luck,I'm an attorney and a Judge! So we took him to court and won the judgement.He still refuse to pay so I put a lien on all his propertys and still wont pay.We contacted Jesse Jones at King 5 news,he came out to the house twice,aired the story on the news cast,the state patrol has black balled him and the DMV has fined him.Still no money to us,this man is a crook and a thief.Sad for a Judge to be able to act this way

1
★☆☆☆☆

It's been 3 years now sence Engels towing tore down my fence delivering a vehicle to my home,the owner came out to look at the damage and said he wouldnt pay to have it repaired.He said take me to court and good luck,I'm an attorney and a Judge! So we took him to court and won the judgement.He still refuse to pay so I put a lien on all his propertys and still wont pay.We contacted Jesse Jones at King 5 news,he came out to the house twice,aired the story on the news cast,the state patrol has black balled him and the DMV has fined him.Still no money to us,this man is a crook and a thief.Sad for a Judge to be able to act this way

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.

This company will rob you blind, dent your vehicle and are not sorry about it. I am surprised they are still in business. The owner is a jerk that uses your money for his personal enjoyment.

1
★☆☆☆☆

This company will rob you blind, dent your vehicle and are not sorry about it. I am surprised they are still in business. The owner is a jerk that uses your money for his personal enjoyment.

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1 out of 1 people found this review helpful.

.

Craig

This is a response to craig. I did work for engels towing for a time but I had not been with the company for almost a year when he stated he called and talked to me. His expericence he claims happened in 2010. I left the company in 2009. Just wanted to get the facts straight!

4
★★★★☆

Craig

This is a response to craig. I did work for engels towing for a time but I had not been with the company for almost a year when he stated he called and talked to me. His expericence he claims happened in 2010. I left the company in 2009. Just wanted to get the facts straight!

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.

I had the opportunity to use Engel's Towing a few days ago. I broke down in the middle of the road on a busy main street. One call, at 9:00pm mind you, and the driver came with the rig in about 30 min. He hooked me up and took the truck to my shop. Outstanding service, great people. I can not say enough about the professional approach. The driver was "Hoss". Great job Hoss!

5
★★★★★

I had the opportunity to use Engel's Towing a few days ago. I broke down in the middle of the road on a busy main street. One call, at 9:00pm mind you, and the driver came with the rig in about 30 min. He hooked me up and took the truck to my shop. Outstanding service, great people. I can not say enough about the professional approach. The driver was "Hoss". Great job Hoss!

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0 out of 1 people found this review helpful.

.

ENGELS IS THE BEST AND MOST PROFESSIONAL SERVICE I HAVE EVER HAD. these drivers are state certified and you should call nobody else but engels for any and all of your towing services they had my car on the truck and down the road in less then a half of an hour. they really went out of there way to make sure that i was satisfied.

5
★★★★★

ENGELS IS THE BEST AND MOST PROFESSIONAL SERVICE I HAVE EVER HAD. these drivers are state certified and you should call nobody else but engels for any and all of your towing services they had my car on the truck and down the road in less then a half of an hour. they really went out of there way to make sure that i was satisfied.

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0 out of 1 people found this review helpful.

.

i have used engels towing exclusively over the past 2 - 3 years and always received excellant, professional and polite treatment both from the drivers and thier office.

5
★★★★★

i have used engels towing exclusively over the past 2 - 3 years and always received excellant, professional and polite treatment both from the drivers and thier office.

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0 out of 1 people found this review helpful.

.

How many times do I have to call these guys? My car broke down the other day and they said they would be out in 45 mins to 1 hour. Driver never showed, I called back and they told me they would send another driver....eventually I just gave up and called another company.

1
★☆☆☆☆

How many times do I have to call these guys? My car broke down the other day and they said they would be out in 45 mins to 1 hour. Driver never showed, I called back and they told me they would send another driver....eventually I just gave up and called another company.

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1 out of 2 people found this review helpful.

.

I am the owner of Engel's Towing & Recovery, Inc. The incident with the illegally parked vehicle suggests the driver has a judgment against us. In fact, we have a $20, 000 judgment against him and at last report he was in jail.

The insident with the alleged pushing a lady down and hitting cars while impounding, is not true. We were called by management and the police were on scene. The people at the scene were totally out of line and we only did our job with no damage to other vehicles.

I don't have a memory of the incident where we made client wait 4 hours, but I know that did not happen. When the snow hit this past week, the police called us constantly and one of the officers said he always requested us because we would get out quickly and get the job done. We believe the reports are from a former employee who was terminated He even has the number for puyallup towing wrong. It is 253-845-0034.

I don't know anything about the damaged door, but if the person calls me direct and it was our fault, I will take care of the damage.
I can't imagine that some one would not do something about a door that only opens halfway. I don;t know how we would damage a vehicle in the door when we are just hooking it up and towing it. If it was towed on a flatbed then there could be no damage to the door. IF it was towed on a wrecker, there would be damage to the front before there would be damage to a door. I am asking the owner to contact me.

We have towed at a minimum of twenty cars a day for the last four years and have an excelent rating with our customers
Ron at 253-841-3841

5
★★★★★

I am the owner of Engel's Towing & Recovery, Inc. The incident with the illegally parked vehicle suggests the driver has a judgment against us. In fact, we have a $20, 000 judgment against him and at last report he was in jail.

The insident with the alleged pushing a lady down and hitting cars while impounding, is not true. We were called by management and the police were on scene. The people at the scene were totally out of line and we only did our job with no damage to other vehicles.

I don't have a memory of the incident where we made client wait 4 hours, but I know that did not happen. When the snow hit this past week, the police called us constantly and one of the officers said he always requested us because we would get out quickly and get the job done. We believe the reports are from a former employee who was terminated He even has the number for puyallup towing wrong. It is 253-845-0034.

I don't know anything about the damaged door, but if the person calls me direct and it was our fault, I will take care of the damage.
I can't imagine that some one would not do something about a door that only opens halfway. I don;t know how we would damage a vehicle in the door when we are just hooking it up and towing it. If it was towed on a flatbed then there could be no damage to the door. IF it was towed on a wrecker, there would be damage to the front before there would be damage to a door. I am asking the owner to contact me.

We have towed at a minimum of twenty cars a day for the last four years and have an excelent rating with our customers
Ron at 253-841-3841

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0 out of 1 people found this review helpful.

.

It started snowing this morning like crazy and I crashed my car up an embankment. I saw a lot of bad reviews for this company but I'd like to say that I had a great experience. I thought there was no way they'd save my bumper and the guy did everything he could to fix it and he pulled it. Probably saved me tons, then he drove my car to my parking spot safely since I am unable to drive in the snow...obviously. Anyways I had a great experience!

5
★★★★★

It started snowing this morning like crazy and I crashed my car up an embankment. I saw a lot of bad reviews for this company but I'd like to say that I had a great experience. I thought there was no way they'd save my bumper and the guy did everything he could to fix it and he pulled it. Probably saved me tons, then he drove my car to my parking spot safely since I am unable to drive in the snow...obviously. Anyways I had a great experience!

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0 out of 1 people found this review helpful.

.

My car was in perfect condition (aside from a flat tire) when Engel's picked it up and took it to a tire shop. When I got to the shop, the front left quarter panel was dented in so badly that now I can only open my door halfway. The driver took off without addressing the damage with me, and when I called the supervisor he said, "If I don't think we did it, we aren't paying for it".

It's a shame nobody respects accountability anymore.

1
★☆☆☆☆

My car was in perfect condition (aside from a flat tire) when Engel's picked it up and took it to a tire shop. When I got to the shop, the front left quarter panel was dented in so badly that now I can only open my door halfway. The driver took off without addressing the damage with me, and when I called the supervisor he said, "If I don't think we did it, we aren't paying for it".

It's a shame nobody respects accountability anymore.

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2 out of 2 people found this review helpful.

.

hi,my name is craig and i have used this tow company since 2002,and they have always been quick and reliable,but ever since the new owners took over a few years they have been unreliable and have not been able to respond to our police impounds in 15 minutes like,they are required to.

on top of that a few weeks ago, i called them for a personal tow,a couple of weeks ago and JARRED (the dispatcher) told me that they would be there in 35 minutes,(4 HOURS LATER) i called and spoke to the owner,RON. and he told me that he had no idea that anyone ever accepted my tow,and that he was sincerly sorry, andthat he would have someone out there in 20 minutes or less to tow my vehicle.

over an hour later i called back,and a female dispatcher answered the phone,and told me that they were not going to tow my car,and that i could go F*** myself,and not to call back.......

I AM VERY DISAPPOINTED IN THERE SERVICE AND WILL NEVER USE THIS COMPANY AGAIN....

it is such a shame that this company has went downhill in the last few years, becase they used to be very reliable, and dependent,before the owner change........

I HAVE SINCE THEN STARTED USING,PUYALLUP TOWING,AND THEY HAVE BEEN VERY RELIABLE, AND ARRIVE ON TIME FOR EVERY TOW I CALL THEM FOR...... there phone number is(253) 840- 3364 and i highly recommend them

1
★☆☆☆☆

hi,my name is craig and i have used this tow company since 2002,and they have always been quick and reliable,but ever since the new owners took over a few years they have been unreliable and have not been able to respond to our police impounds in 15 minutes like,they are required to.

on top of that a few weeks ago, i called them for a personal tow,a couple of weeks ago and JARRED (the dispatcher) told me that they would be there in 35 minutes,(4 HOURS LATER) i called and spoke to the owner,RON. and he told me that he had no idea that anyone ever accepted my tow,and that he was sincerly sorry, andthat he would have someone out there in 20 minutes or less to tow my vehicle.

over an hour later i called back,and a female dispatcher answered the phone,and told me that they were not going to tow my car,and that i could go F*** myself,and not to call back.......

I AM VERY DISAPPOINTED IN THERE SERVICE AND WILL NEVER USE THIS COMPANY AGAIN....

it is such a shame that this company has went downhill in the last few years, becase they used to be very reliable, and dependent,before the owner change........

I HAVE SINCE THEN STARTED USING,PUYALLUP TOWING,AND THEY HAVE BEEN VERY RELIABLE, AND ARRIVE ON TIME FOR EVERY TOW I CALL THEM FOR...... there phone number is(253) 840- 3364 and i highly recommend them

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3 out of 3 people found this review helpful.

.

This company is (temporarily) owned by an ATTORNEY who thinks they don't have to obey the law.
After unlawful "impound", they SOLD the car BEFORE THE TIME WAS UP even if it had been a lawful impound!
We now have a US$10,000,000.oo lien against these crooks.

0
★☆☆☆☆

This company is (temporarily) owned by an ATTORNEY who thinks they don't have to obey the law.
After unlawful "impound", they SOLD the car BEFORE THE TIME WAS UP even if it had been a lawful impound!
We now have a US$10,000,000.oo lien against these crooks.

Pros: NONE

Cons: OWNED AND OPERATED BY AN ATTORNEY (less than honest!)

.

I contracted with this company on behalf of my homeowners association. They are located in Puyallup, but will work all the way out to Graham.

They were very quick in supplying the necessary signs, and to issue replacement signs if they go missing.

In addition, they are the only company around that I could find with the equipment to haul larger vehicles, like a semi-cab, or an rv.

They are always friendly and pleasant and I highly recommend them for this service.

4
★★★★☆

I contracted with this company on behalf of my homeowners association. They are located in Puyallup, but will work all the way out to Graham.

They were very quick in supplying the necessary signs, and to issue replacement signs if they go missing.

In addition, they are the only company around that I could find with the equipment to haul larger vehicles, like a semi-cab, or an rv.

They are always friendly and pleasant and I highly recommend them for this service.

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0 out of 2 people found this review helpful.

.

these people were the worst example of human decency I've ever witnessed in business dealings of any kind. they sideswiped a nearby car when towing another one. they assaulted a woman when she attempted to stop them from backing into her car, which they did, shattering the back window. they almost ripped the front end off of the vehicle they were towing. then to top it off, they tried to say that the 54 year old woman they assaulted , pushed them. I think that any other place would be better!

0
★☆☆☆☆

these people were the worst example of human decency I've ever witnessed in business dealings of any kind. they sideswiped a nearby car when towing another one. they assaulted a woman when she attempted to stop them from backing into her car, which they did, shattering the back window. they almost ripped the front end off of the vehicle they were towing. then to top it off, they tried to say that the 54 year old woman they assaulted , pushed them. I think that any other place would be better!

Pros: none

Cons: too many to list

 

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