New Lumber & True Value Hdwr

★★★★☆
  • 30854 Pacific Hwy S

    Federal Way, WA 98003

    Map & Directions
  • 253-839-1313

Home & Garden

Home & Garden
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4.0 4
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I have to agree with aaagrotreee, New Lumber and Hardware is a great neighborhood hardware store. The staff is knowledgeable and friendly, and more than willing to help. My dad and I shop here, and now my son is starting to shop here. I hope this small town store continues to thrive in the big city.

5
★★★★★

I have to agree with aaagrotreee, New Lumber and Hardware is a great neighborhood hardware store. The staff is knowledgeable and friendly, and more than willing to help. My dad and I shop here, and now my son is starting to shop here. I hope this small town store continues to thrive in the big city.

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My husband and I have been shopping at New Lumber since we bought a house in FW nearly 7 years ago. We probably shop here at least twice a month.The big box stores claim that they have people to help you, but that just hasn't been our experience. At New Lumber, you can actually find someone to talk to who knows what they are talking about, and there is never a long checkout line. They have helped my husband and I through a number of projects and home repairs. I've also noticed that they have had a lot of the same staff members for a long time, and that is usally a sign of a company that takes care of its employees. By the way, the store is not big, but they have a secret stash of stuff upstairs in storage or they can order things for you.

This is my first review on insiderpages, but after looking up New Lumber's phone number online and seeing the one star review and comments about how rude and condescending the staff are, I had to post something. That just hasn't been my experience at all, and I've been shopping at New Lumber for a long time.

5
★★★★★

My husband and I have been shopping at New Lumber since we bought a house in FW nearly 7 years ago. We probably shop here at least twice a month.The big box stores claim that they have people to help you, but that just hasn't been our experience. At New Lumber, you can actually find someone to talk to who knows what they are talking about, and there is never a long checkout line. They have helped my husband and I through a number of projects and home repairs. I've also noticed that they have had a lot of the same staff members for a long time, and that is usally a sign of a company that takes care of its employees. By the way, the store is not big, but they have a secret stash of stuff upstairs in storage or they can order things for you.

This is my first review on insiderpages, but after looking up New Lumber's phone number online and seeing the one star review and comments about how rude and condescending the staff are, I had to post something. That just hasn't been my experience at all, and I've been shopping at New Lumber for a long time.

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1 out of 1 people found this review helpful.

.

Disrespectful.
Rude.
Condescending.
Non-smiling.
Not helpful.
Ignorant.
Grouchy old men.
.
Will never go again.
Bought some things, then took all of them back the next day for refund....just because they were rude and awful! ....Then....Rude again!!
.
Implore YOU not to patronize this business..
.
Will tell everyone I know these people are R U D E.

1
★☆☆☆☆

Disrespectful.
Rude.
Condescending.
Non-smiling.
Not helpful.
Ignorant.
Grouchy old men.
.
Will never go again.
Bought some things, then took all of them back the next day for refund....just because they were rude and awful! ....Then....Rude again!!
.
Implore YOU not to patronize this business..
.
Will tell everyone I know these people are R U D E.

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.

New Lumber and Hardware is truly a neighborhood hardware store -- when the big box stores don't have it, they do, and they have the people to help!

If you need an unusual item or piece of wood cut, they have enough employees to help you find what you need.

5
★★★★★

New Lumber and Hardware is truly a neighborhood hardware store -- when the big box stores don't have it, they do, and they have the people to help!

If you need an unusual item or piece of wood cut, they have enough employees to help you find what you need.

Was this review helpful to you?
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