Artisan Instruments Inc

★★☆☆☆
  • 6450 NE 183rd St

    Kenmore, WA 98028

    Map & Directions
  • 425-486-6555

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I live on the east coast. Artisan recently added a representative to handle east coast customers. The Web Site says you can order a Sound Engine with a lead time of 1-2 weeks. I ordered one and it took three months to get it. Phone calls to the representative were usually answered, but I could tell that I was disturbing him, and I was made to feel that he really did not want to be talking to me. Emails to the same rep either went unanswered altogether, or took from three days to a week for a response. I really think the only important thing to this guy is traveling all around the world to play organ concerts and get on You-Tube. That's ok if that's what he wants to do, but they need someone else to run the business. I certainly got the impression that he could care less about me. I'm not done with my organ project yet, so I don't know how it will turn out. I just hope I didn't make a mistake purchasing an Artisan Sound Engine. The documentation leaves a huge amount to be desired, as well.

2
★★☆☆☆

I live on the east coast. Artisan recently added a representative to handle east coast customers. The Web Site says you can order a Sound Engine with a lead time of 1-2 weeks. I ordered one and it took three months to get it. Phone calls to the representative were usually answered, but I could tell that I was disturbing him, and I was made to feel that he really did not want to be talking to me. Emails to the same rep either went unanswered altogether, or took from three days to a week for a response. I really think the only important thing to this guy is traveling all around the world to play organ concerts and get on You-Tube. That's ok if that's what he wants to do, but they need someone else to run the business. I certainly got the impression that he could care less about me. I'm not done with my organ project yet, so I don't know how it will turn out. I just hope I didn't make a mistake purchasing an Artisan Sound Engine. The documentation leaves a huge amount to be desired, as well.

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I've had a similar experience with Artisan. Sent my organ to them for an upgrade and it took forever for them to complete the work. Buyer beware

0
★☆☆☆☆

I've had a similar experience with Artisan. Sent my organ to them for an upgrade and it took forever for them to complete the work. Buyer beware

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I have been dealing with Artisan for several years, and although they have a nice product their ability to ship product in a timely manner is bad. I've had numerous commitments come and go over a period of several years. In some cases the delays ran into several months or more. To say my experiences with Artisan have been frustrating would be an understatement. If I had to do it all over again, knowing what I now know, I'd never have gotten involved.

2
★★☆☆☆

I have been dealing with Artisan for several years, and although they have a nice product their ability to ship product in a timely manner is bad. I've had numerous commitments come and go over a period of several years. In some cases the delays ran into several months or more. To say my experiences with Artisan have been frustrating would be an understatement. If I had to do it all over again, knowing what I now know, I'd never have gotten involved.

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