Old Town Bicycle Inc

★★★☆☆
  • 6820 Kimball Dr Ste B1 Suite B-1

    Gig Harbor, WA 98335

    Map & Directions
  • 253-858-8040

About Old Town Bicycle Inc

Details
Hours
Mon-Sat, 10 am - 6 pm; Sun, Noon - 5 pm

Sports & Recreation

Sports & Recreation
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A top priority for any serious cyclist is selecting the right shop. A critical factor is the integrity of the shop. I recently had a situation where I encountered a complication that resulted from a minor repair I had at the shop.

I'm a customer for life because Old Town Bicycle stood behind their work. Unconditionally and at significant expense to the shop, they're solving a problem. And I didn't have to argue about it or posture or anything like that. When I explained what had happened they committed to fixing the problem. It speaks to how they do business. Don't you want to use a shop like that?

Think about that if you are trying to decide where you want to spend your cycling money. I'm a first time customer who had a repair-related complication and they stood behind their work, no questions asked. I didn't buy my bike from them. They're a Specialized/Cervelo/Cannondale shop and I ride a Trek (the 'enemy').

Any guesses where I will send my friends and fellow cyclists if they ask me about a bike shop? I'm a customer for life. I love Trek, but the next time I buy a bike it'll be a Specialized or Cervelo and it'll be from Old Town Cycle.

5
★★★★★

A top priority for any serious cyclist is selecting the right shop. A critical factor is the integrity of the shop. I recently had a situation where I encountered a complication that resulted from a minor repair I had at the shop.

I'm a customer for life because Old Town Bicycle stood behind their work. Unconditionally and at significant expense to the shop, they're solving a problem. And I didn't have to argue about it or posture or anything like that. When I explained what had happened they committed to fixing the problem. It speaks to how they do business. Don't you want to use a shop like that?

Think about that if you are trying to decide where you want to spend your cycling money. I'm a first time customer who had a repair-related complication and they stood behind their work, no questions asked. I didn't buy my bike from them. They're a Specialized/Cervelo/Cannondale shop and I ride a Trek (the 'enemy').

Any guesses where I will send my friends and fellow cyclists if they ask me about a bike shop? I'm a customer for life. I love Trek, but the next time I buy a bike it'll be a Specialized or Cervelo and it'll be from Old Town Cycle.

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.

I was just in at Old Town Bicycle and was completely amazed at the service I recieved. I want to preface this particular review by saying that I've been restoring an older bicycle and have visted MANY other bike shops in the Tacoma/Gig Harbor area to get some guidance and hands down, Old Town will have my business from now on. Also-its important to note that while I was there, there were several other customers coming in and the crew was running back and forth to greet everyone and had other bikes done when people came in to pick them up, etc. It was clearly a good operation working there.

The manager there, Jason, is a top-notch guy and has talked me through several steps on my previous visits (without me even purchasing anything, "mahem" to other bike shops...). On this last visit in, he LISTENED to what I was trying to do and then was like, let's do it now. I even got to go back and chat with the other mechanics and they walked me through the steps to finish out the project!! I was in and out in like 40 mins with tons of work done did not feel like I inconvienenced everyone in the shop (like I did at several other bike shops).

If you dig a bit deeper and do your research, I think its also worthy to note how the managers at the other Old Town Bike locations have actually responded to reviews online when customers were not satisfied with an experience in their shop (which was not very often). I think it speaks volumes when a store actually responds when something goes wrong as that shows how they genuinely concerned about running a good business and valueing the customer. Will an experience always be perfect? Probably not, but when you see a business responding like that it shows that they will work to make it perfect if you are not satisfied.

Ok, that's probably enough, but not very often you get a business like that! Thanks!

5
★★★★★

I was just in at Old Town Bicycle and was completely amazed at the service I recieved. I want to preface this particular review by saying that I've been restoring an older bicycle and have visted MANY other bike shops in the Tacoma/Gig Harbor area to get some guidance and hands down, Old Town will have my business from now on. Also-its important to note that while I was there, there were several other customers coming in and the crew was running back and forth to greet everyone and had other bikes done when people came in to pick them up, etc. It was clearly a good operation working there.

The manager there, Jason, is a top-notch guy and has talked me through several steps on my previous visits (without me even purchasing anything, "mahem" to other bike shops...). On this last visit in, he LISTENED to what I was trying to do and then was like, let's do it now. I even got to go back and chat with the other mechanics and they walked me through the steps to finish out the project!! I was in and out in like 40 mins with tons of work done did not feel like I inconvienenced everyone in the shop (like I did at several other bike shops).

If you dig a bit deeper and do your research, I think its also worthy to note how the managers at the other Old Town Bike locations have actually responded to reviews online when customers were not satisfied with an experience in their shop (which was not very often). I think it speaks volumes when a store actually responds when something goes wrong as that shows how they genuinely concerned about running a good business and valueing the customer. Will an experience always be perfect? Probably not, but when you see a business responding like that it shows that they will work to make it perfect if you are not satisfied.

Ok, that's probably enough, but not very often you get a business like that! Thanks!

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.

I tried getting a cheap bike for the kid, epic fail. Employees were cocky and rude. Asked to speak to a manager, what a mistake.

1
★☆☆☆☆

I tried getting a cheap bike for the kid, epic fail. Employees were cocky and rude. Asked to speak to a manager, what a mistake.

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.

This is an amazing shop. I have been coming here since I was a child and have always received the highest quality of customer service. I was unhappy to see some bad reviews! The people that work at this shop are themselves all cyclists and passionate about their work. The tech's that occupy the bike repair part of the shop are always friendly and willing to talk over any work that you may need or any parts you are considering.
The selection of bikes here is second to none in the Gig Harbor/Tacoma area. In fact even the Seattle area! Brands like Cannondale, Specialized, Cervelo are all top quality bikes and Old Town carries everything from the entry level to the top end! I highly recommend the Gig Harbor store or the Tacoma location. I have spent time in many shops and worked in bicycle sales for over 5 years. This shop is amazing and worth your business. So if you are a beginner or a Cat 1 racer this is the shop for you!

5
★★★★★

This is an amazing shop. I have been coming here since I was a child and have always received the highest quality of customer service. I was unhappy to see some bad reviews! The people that work at this shop are themselves all cyclists and passionate about their work. The tech's that occupy the bike repair part of the shop are always friendly and willing to talk over any work that you may need or any parts you are considering.
The selection of bikes here is second to none in the Gig Harbor/Tacoma area. In fact even the Seattle area! Brands like Cannondale, Specialized, Cervelo are all top quality bikes and Old Town carries everything from the entry level to the top end! I highly recommend the Gig Harbor store or the Tacoma location. I have spent time in many shops and worked in bicycle sales for over 5 years. This shop is amazing and worth your business. So if you are a beginner or a Cat 1 racer this is the shop for you!

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.

Hi,
My name is Dmitri and I am one of the owners of Old Town Bicycle.
I see there are a few less than flattering reviews on this site and I was hoping to address them.
I am sorry you had a poor experience with us. I want to assure you this is not how we wish to be viewed and not how we want you to feel about us. I would like to apologize in person if possible.
If that will not work we have a feedback form on our website at http://oldtownbicycle.com/articles/feedback-pg140.htm. We want to hear from you and this form, on our website, is the best way to let us know how we are doing.
I hope we hear from you directly sometime so we can work with you on resolving these issues.
Thanks for your time,

Dmitri Keating
V.P. Old Town Bicycle
253-858-8040

4
★★★★☆

Hi,
My name is Dmitri and I am one of the owners of Old Town Bicycle.
I see there are a few less than flattering reviews on this site and I was hoping to address them.
I am sorry you had a poor experience with us. I want to assure you this is not how we wish to be viewed and not how we want you to feel about us. I would like to apologize in person if possible.
If that will not work we have a feedback form on our website at http://oldtownbicycle.com/articles/feedback-pg140.htm. We want to hear from you and this form, on our website, is the best way to let us know how we are doing.
I hope we hear from you directly sometime so we can work with you on resolving these issues.
Thanks for your time,

Dmitri Keating
V.P. Old Town Bicycle
253-858-8040

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0 out of 1 people found this review helpful.

.

Left feeling less confident than when I came in. thought i knew what i was looking for, but was tossed around and given confusing information. who knew buying a more comfortable seat would be so hard.bad service.

1
★☆☆☆☆

Left feeling less confident than when I came in. thought i knew what i was looking for, but was tossed around and given confusing information. who knew buying a more comfortable seat would be so hard.bad service.

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1 out of 1 people found this review helpful.

.

Better off with Tacoma Bike or even REI. Better pricing and better policies and better service guaranteed. Gave Old Town my name and number three times and was repeatedly forgotten. Makes me feel awful about the shop and about myself. Been buying bikes there since I was a child, lived in Gig Harbor my entire life, but my business can migrate to Tacoma, the ride over the Narrows is a blast anyways.

1
★☆☆☆☆

Better off with Tacoma Bike or even REI. Better pricing and better policies and better service guaranteed. Gave Old Town my name and number three times and was repeatedly forgotten. Makes me feel awful about the shop and about myself. Been buying bikes there since I was a child, lived in Gig Harbor my entire life, but my business can migrate to Tacoma, the ride over the Narrows is a blast anyways.

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1 out of 1 people found this review helpful.

.

This is the place to go for all your cycling needs. Expert staff offers outstanding customer service. They don't try to sell you more than you need. Shop has a variety of services including sales, repairs, accessories, rentals and clothing. Anyone who loves cycles could spend hours here. Old Town features unlimited free tune-ups on new bicycle purchases and a money back guarantee on custom bikes. Staff can answer just about any cycling question you may have. This is a one-stop location. Check it out.

5
★★★★★

This is the place to go for all your cycling needs. Expert staff offers outstanding customer service. They don't try to sell you more than you need. Shop has a variety of services including sales, repairs, accessories, rentals and clothing. Anyone who loves cycles could spend hours here. Old Town features unlimited free tune-ups on new bicycle purchases and a money back guarantee on custom bikes. Staff can answer just about any cycling question you may have. This is a one-stop location. Check it out.

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0 out of 1 people found this review helpful.

 

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