Seth Motors Inc

★★★☆☆
  • 105 S Main St

    Ellensburg, WA 98926

    Map & Directions
  • 509-962-2635

About Seth Motors Inc

Hours
Mon 8:00-17:00, Tue 8:00-17:00, Wed 8:00-17:00, Thu 8:00-17:00, Fri 8:00-17:00, Sat closed, Sun closed
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Brought in an old car that we were having trouble with. The coolant was leaking to the point where we had to refill it every time we needed to drive somewhere, and driving more than a couple miles at a time was out of the question. We brought it in to Seth Motors and told them what was going on, and that if it was going to be a thousand plus dollar investment, it wasn't worth it. Well, the estimated around $750 to replace a valve in the cooling system as well as fix up a couple other small things.

I showed up a couple days later to pick it up, only to be met with a $950 bill. Whatever, as long as the car works now. So I go out to drive it home, turn the key, and it wouldn't start. Asked them for a jump, which they gave, and it still wouldn't work. So then they had me standing out in 40 degree weather for over a half hour fiddling with it until I finally left and told them we could pick it up later.

They wound up sorting out what was wrong and we went to pick it up that evening. The very next day, on the first time we had driven it since getting it home it explosively dumped all of it's coolant in the middle of the road, requiring even more and more expensive repairs.

So, to summarize; they gave us an estimate for only a tiny part of the problem to make sure we would bring our car there, then overcharged us without ever turning on the car to make sure that what they had done would actually work. Then finally when we picked it up it had more problems than before we had brought it to them, and the one problem they were supposed to fix was even worse. If I could give them fewer than 1 star, I would. Don't waste your money.

1
★☆☆☆☆

Brought in an old car that we were having trouble with. The coolant was leaking to the point where we had to refill it every time we needed to drive somewhere, and driving more than a couple miles at a time was out of the question. We brought it in to Seth Motors and told them what was going on, and that if it was going to be a thousand plus dollar investment, it wasn't worth it. Well, the estimated around $750 to replace a valve in the cooling system as well as fix up a couple other small things.

I showed up a couple days later to pick it up, only to be met with a $950 bill. Whatever, as long as the car works now. So I go out to drive it home, turn the key, and it wouldn't start. Asked them for a jump, which they gave, and it still wouldn't work. So then they had me standing out in 40 degree weather for over a half hour fiddling with it until I finally left and told them we could pick it up later.

They wound up sorting out what was wrong and we went to pick it up that evening. The very next day, on the first time we had driven it since getting it home it explosively dumped all of it's coolant in the middle of the road, requiring even more and more expensive repairs.

So, to summarize; they gave us an estimate for only a tiny part of the problem to make sure we would bring our car there, then overcharged us without ever turning on the car to make sure that what they had done would actually work. Then finally when we picked it up it had more problems than before we had brought it to them, and the one problem they were supposed to fix was even worse. If I could give them fewer than 1 star, I would. Don't waste your money.

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I personally would NOT recommend Seth Motors for anything more than an oil change. They worked on my mini van with great results so I took my second vehicle there which is 20 years old. They did a full workup on it and when they told me that the issue with it would require major work, I took their word for it and did some research. They told me that besides that major issue that there was rust and sediment in the gas tank which cannot be repaired. They told me they couldn't fix it and that I would need to find a new gas tank at a junk yard and replace it. Honestly, I took it to two other places who said that wasn't the issue. And Seth charged me TWICE because the first time I took it in, they charged me $241 to look at it, do a workup and fix a couple of minor things. When I picked up my car (after hours) it was running the same as when I dropped it off (terrible). I took it back the next day and told them it wasn't fixed so they "took another look" and charged me AGAIN to just look at it. That's when they told me about the "un-fixable" issue. It made me mad and now I never go back. They don't finish what they start. All in all, the customer service is alright but I think they have only one good mechanic and the rest suck and aren't thorough. I don't agree that they should've charged me again for the second day because THEY were the ones who didn't fix it the first time... that's just my opinion. I think it's just hit and miss with them. Sometimes you'll get great service for cheap and other times it's completely unsatisfactory.

1
★☆☆☆☆

I personally would NOT recommend Seth Motors for anything more than an oil change. They worked on my mini van with great results so I took my second vehicle there which is 20 years old. They did a full workup on it and when they told me that the issue with it would require major work, I took their word for it and did some research. They told me that besides that major issue that there was rust and sediment in the gas tank which cannot be repaired. They told me they couldn't fix it and that I would need to find a new gas tank at a junk yard and replace it. Honestly, I took it to two other places who said that wasn't the issue. And Seth charged me TWICE because the first time I took it in, they charged me $241 to look at it, do a workup and fix a couple of minor things. When I picked up my car (after hours) it was running the same as when I dropped it off (terrible). I took it back the next day and told them it wasn't fixed so they "took another look" and charged me AGAIN to just look at it. That's when they told me about the "un-fixable" issue. It made me mad and now I never go back. They don't finish what they start. All in all, the customer service is alright but I think they have only one good mechanic and the rest suck and aren't thorough. I don't agree that they should've charged me again for the second day because THEY were the ones who didn't fix it the first time... that's just my opinion. I think it's just hit and miss with them. Sometimes you'll get great service for cheap and other times it's completely unsatisfactory.

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1 out of 1 people found this review helpful.

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To the person that said Seth Motors would not honor Napa Warranty. Napa warranty has the final say in what Napa will cover. Napa asked customer to return to "original repair facility". Seth Motors will honor all covered repairs, and we take pride in repairing vehicles. We have a great warranty covered Nation Wide.

5
★★★★★

To the person that said Seth Motors would not honor Napa Warranty. Napa warranty has the final say in what Napa will cover. Napa asked customer to return to "original repair facility". Seth Motors will honor all covered repairs, and we take pride in repairing vehicles. We have a great warranty covered Nation Wide.

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0 out of 1 people found this review helpful.

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Seth Motors has refused to do repair work on my vehicle even tho it will be covered under NAPA warranty. NAPA has said they will provide the part(s) and pay them for the labor to install. As a member of the NAPA Car Care team this is part of their commitment and respondsibility. If Seth Motors were to install a NAPA alternator on a customers car and that part fails in, lets say Colorado, and the customer takes it to a NAPA Car Care service provider there, that service center would replace the part free of charge to the customer. Seth Motors needs to honor their part in this respect. They can not pick and choose which service warranties they will honor. Just because they won't make any money on part mark-up is not a valid reason to not honor their commitment.They should not be a member of the NAPA Car Care team at all. I will never take my vehicle to them for even an oil change. And I will never recommend them to anyone.

1
★☆☆☆☆

Seth Motors has refused to do repair work on my vehicle even tho it will be covered under NAPA warranty. NAPA has said they will provide the part(s) and pay them for the labor to install. As a member of the NAPA Car Care team this is part of their commitment and respondsibility. If Seth Motors were to install a NAPA alternator on a customers car and that part fails in, lets say Colorado, and the customer takes it to a NAPA Car Care service provider there, that service center would replace the part free of charge to the customer. Seth Motors needs to honor their part in this respect. They can not pick and choose which service warranties they will honor. Just because they won't make any money on part mark-up is not a valid reason to not honor their commitment.They should not be a member of the NAPA Car Care team at all. I will never take my vehicle to them for even an oil change. And I will never recommend them to anyone.

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Seth Motors has refused to honor their commitment as a NAPA Car Care service provider, even tho NAPA has said they will provide the part(s) needed and pay them for their labor to install them. As a member of the NAPA Car Care team, it is their respondsibility to honor the NAPA warranty. Just because they will not make any money on part mark-up is not a valid reason to not honor their commitment and not make repairs. I will never take my vehicle to them for so much as an oil change. And I will never recommend them to anyone.

0
★☆☆☆☆

Seth Motors has refused to honor their commitment as a NAPA Car Care service provider, even tho NAPA has said they will provide the part(s) needed and pay them for their labor to install them. As a member of the NAPA Car Care team, it is their respondsibility to honor the NAPA warranty. Just because they will not make any money on part mark-up is not a valid reason to not honor their commitment and not make repairs. I will never take my vehicle to them for so much as an oil change. And I will never recommend them to anyone.

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I have had Seth Motors work on our vehicles for a long time with great service at a affordable price, Seth Motors will not try to sell you something that you do not need. They have new mechanics with many years of experience. I have taken my vehicles to other places and it will set there for weeks and the repairs are expensive, I would recommend Seth Motors to anyone and I do..

5
★★★★★

I have had Seth Motors work on our vehicles for a long time with great service at a affordable price, Seth Motors will not try to sell you something that you do not need. They have new mechanics with many years of experience. I have taken my vehicles to other places and it will set there for weeks and the repairs are expensive, I would recommend Seth Motors to anyone and I do..

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Extremely reliable all the time. When I first moved to Ellensburg from Seattle 4 years ago and went to Seth Motors regarding a chronic very high and very low idle problem that technicians in Seattle could never figure out, the people at Seth Motors got it right the first time. Apparently the Seattle technicians never read the latest factory memos on this particular vehicle regarding the problem.

Seth Motors has been and will continue to by my choice for any kind of repairs.

4
★★★★☆

Extremely reliable all the time. When I first moved to Ellensburg from Seattle 4 years ago and went to Seth Motors regarding a chronic very high and very low idle problem that technicians in Seattle could never figure out, the people at Seth Motors got it right the first time. Apparently the Seattle technicians never read the latest factory memos on this particular vehicle regarding the problem.

Seth Motors has been and will continue to by my choice for any kind of repairs.

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Seth Motors is one of the WORST places to go in Ellensburg for any type of automotive repair. The workmanchip is shotty and the customer service is non-existant.

2
★★☆☆☆

Seth Motors is one of the WORST places to go in Ellensburg for any type of automotive repair. The workmanchip is shotty and the customer service is non-existant.

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Review Partner
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Efficient ; courteous

2
★★★★★

Efficient ; courteous

 

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