Proms & Promises

★★☆☆☆
You are the heart of our business.
  • 17455 68th Ave Ne Ste 203

    Kenmore, WA 98028

    Map & Directions
  • 425-486-8571

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I have shopped at P & P several times over the last 16 years, and traveled a great distance to do so. I think a lot of people who are writing these horrible reviews think that mistakes cane NEVER be rectified. I am sure a that if a mistake has been made by the owner, she would be quick to do whatever she needed to right the offense. I have always had pleasent experiences with Betty and she is always kind and informed about her product. I have even taken small children into her store, and we have NEVER been yelled at or miss treated in any way. I find Betty to be exceptional! Yes, her store is small, and she is busy, but she always treats the customer with respect. I will continue to shop at her store and I expect I will continue to be pleased!

5
★★★★★

I have shopped at P & P several times over the last 16 years, and traveled a great distance to do so. I think a lot of people who are writing these horrible reviews think that mistakes cane NEVER be rectified. I am sure a that if a mistake has been made by the owner, she would be quick to do whatever she needed to right the offense. I have always had pleasent experiences with Betty and she is always kind and informed about her product. I have even taken small children into her store, and we have NEVER been yelled at or miss treated in any way. I find Betty to be exceptional! Yes, her store is small, and she is busy, but she always treats the customer with respect. I will continue to shop at her store and I expect I will continue to be pleased!

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.

I went into proms and promises with my sister looking for bridesmaid dresses. As we were browsing the dresses, Betty the owner approached us and asked what we were looking for, my wedding date, etc. I answered her questions and she proceeded say to us "come up to the front and let me know when you are leaving." (as in we must have only been there to shoplift, of course.) Not "let me know when you are ready to check out, or need help with anything" but " let me know when you are leaving." I knew immediately I would be buying NOTHING from this woman (although prior to her approaching us we noticed the snags, wrinkles, and old looking dresses and I assumed they were rentals. Turns out those are the almost $200 dresses they actually sell to people.) I can't wrap my mind around how this business stays open.... And she is proof that just because a business is open "16 years" does not mean it is credible, has good inventory, or customer service because this business lacks in every category.

1
★☆☆☆☆

I went into proms and promises with my sister looking for bridesmaid dresses. As we were browsing the dresses, Betty the owner approached us and asked what we were looking for, my wedding date, etc. I answered her questions and she proceeded say to us "come up to the front and let me know when you are leaving." (as in we must have only been there to shoplift, of course.) Not "let me know when you are ready to check out, or need help with anything" but " let me know when you are leaving." I knew immediately I would be buying NOTHING from this woman (although prior to her approaching us we noticed the snags, wrinkles, and old looking dresses and I assumed they were rentals. Turns out those are the almost $200 dresses they actually sell to people.) I can't wrap my mind around how this business stays open.... And she is proof that just because a business is open "16 years" does not mean it is credible, has good inventory, or customer service because this business lacks in every category.

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I have done business at Proms and Promises three times and NEVER experienced any of the things I'm reading from these ""Brides."" It IS a smaller shop, and it IS full of HIGH-END DRESSES!!. People should treat the dresses as such!!! My Goodness!!! I've seen the way some young women act when they go through dresses at shops, such as David's Bridal, throwing them on the floor and walking on them, also leaving lipstick and makeup stains on dresses with a who cares attitude! I'm sure this small shop owner has to purchase her merchandise and it is hard enough to run a small shop today without having clients that don't appreciate anything you do for them!! If you want High-End Merchandise and Service, Shop at Proms & Promises!! Treat the Dresses With Respect, and You Will Receive the Same Respect Back!!!

2
★★★★☆

I have done business at Proms and Promises three times and NEVER experienced any of the things I'm reading from these ""Brides."" It IS a smaller shop, and it IS full of HIGH-END DRESSES!!. People should treat the dresses as such!!! My Goodness!!! I've seen the way some young women act when they go through dresses at shops, such as David's Bridal, throwing them on the floor and walking on them, also leaving lipstick and makeup stains on dresses with a who cares attitude! I'm sure this small shop owner has to purchase her merchandise and it is hard enough to run a small shop today without having clients that don't appreciate anything you do for them!! If you want High-End Merchandise and Service, Shop at Proms & Promises!! Treat the Dresses With Respect, and You Will Receive the Same Respect Back!!!

.

Recently I went in to purchase a prom dress. Found a beautiful gown, but it was $500.00. Went ahead and purchased it and had Betty do the alterations. First, we were told they would contact us when they were ready for us to come in for measurements....1 week before prom and still NO call. The dress had not been touched and when Betty was questioned we too, like the others, were made to feel like it was our fault! I was told that the dress was not finished, and I then told Betty how it could possibly be finished when you never had us come in for measurements...she then quickly changed her story and said that she had been so busy. I then let her know that we would be in the next day, but at that moment decided to go to the shop at once. When we arrived, ironically she was talking to city search and questioning them how people could place comments on the internet about her shop and continued to tell us her story.

0
★☆☆☆☆

Recently I went in to purchase a prom dress. Found a beautiful gown, but it was $500.00. Went ahead and purchased it and had Betty do the alterations. First, we were told they would contact us when they were ready for us to come in for measurements....1 week before prom and still NO call. The dress had not been touched and when Betty was questioned we too, like the others, were made to feel like it was our fault! I was told that the dress was not finished, and I then told Betty how it could possibly be finished when you never had us come in for measurements...she then quickly changed her story and said that she had been so busy. I then let her know that we would be in the next day, but at that moment decided to go to the shop at once. When we arrived, ironically she was talking to city search and questioning them how people could place comments on the internet about her shop and continued to tell us her story.

.

I have purchased from proms and promises 3 times in the past 14 years and been more than happy each time. First was my son's wedding - my daughter-in-law purchased her dress from Betty and suggested I go by to check out the mother of ... dresses - as I'm in plus size I wasn't sure if they would have anything but Betty not only had the perfect dress for me but NEVER made me feel as though I was overweight at all. When my next son was married I already had the "perfect" dress but it needed altering. I didn't know who to go to and wasn't sure that Betty did alterations if you didn't buy it in her shop but when I called she had me bring the dress to her. I thought she might try to sell me one of hers but instead told me what a lovely dress I had picked out and when it was finished it fit beautifully. next we purchased my daughters dress for her wedding - she is very shy and Betty walked her through the process and did a wonderful job of helping her to find the perfect dress - we hugged her when we left - she felt like family.

5
★★★★★

I have purchased from proms and promises 3 times in the past 14 years and been more than happy each time. First was my son's wedding - my daughter-in-law purchased her dress from Betty and suggested I go by to check out the mother of ... dresses - as I'm in plus size I wasn't sure if they would have anything but Betty not only had the perfect dress for me but NEVER made me feel as though I was overweight at all. When my next son was married I already had the "perfect" dress but it needed altering. I didn't know who to go to and wasn't sure that Betty did alterations if you didn't buy it in her shop but when I called she had me bring the dress to her. I thought she might try to sell me one of hers but instead told me what a lovely dress I had picked out and when it was finished it fit beautifully. next we purchased my daughters dress for her wedding - she is very shy and Betty walked her through the process and did a wonderful job of helping her to find the perfect dress - we hugged her when we left - she felt like family.

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.

i just want to say sorry for the reviews some of the people have wrote and they have bin taken off.. there are no bad rewivews from me or anyone in my group.. \r
im sorry \r
\r

1
★★★☆☆

i just want to say sorry for the reviews some of the people have wrote and they have bin taken off.. there are no bad rewivews from me or anyone in my group.. \r
im sorry \r
\r

.

My bride to be went to P&P with her close friend who is also getting married a few months before us to look at wedding dresses and bridesmaid dresses. From the moment they walked into the store until the time they left they were glared at and verbally assaulted by this woman who swears she has done no wrong. I had to hold my bride to be as she broke down into tears recalling her time there. This was suppose to be a great time for her and her friend because they are both getting married and now they have been emotionally tormented by this woman even to this day after both of them wrote bad reviews this woman has the nerve to continue her assault over email, phone , etc. with threats of legal suits if they didn't take down the reviews. It's called Freedom of Speech for a reason!! We can say all we want about the horrific time we had to prevent others from shedding the same tears. I just pray that someday soon that someone will lock her doors and stop this from happening again.

0
★☆☆☆☆

My bride to be went to P&P with her close friend who is also getting married a few months before us to look at wedding dresses and bridesmaid dresses. From the moment they walked into the store until the time they left they were glared at and verbally assaulted by this woman who swears she has done no wrong. I had to hold my bride to be as she broke down into tears recalling her time there. This was suppose to be a great time for her and her friend because they are both getting married and now they have been emotionally tormented by this woman even to this day after both of them wrote bad reviews this woman has the nerve to continue her assault over email, phone , etc. with threats of legal suits if they didn't take down the reviews. It's called Freedom of Speech for a reason!! We can say all we want about the horrific time we had to prevent others from shedding the same tears. I just pray that someday soon that someone will lock her doors and stop this from happening again.

.

I would like to be honest here. I went to Proms and Promises and personally had a bad experiance. I don't really want to say what the experiance was. I felt I was talked down to and disrespectful. Betty felt She was nice to me. I guess her and I do not see eye to eye. When one person tell you that you cant try on the dress cause it doesnt look right or dont pull them out to look at them slide them when the racks are stuffed I can't really see the dress that way. She snapped that she didn't want us to ruin her dresses. I'm sorry to me if you would like me to buy a dress. I have to be able to look at it and be able to try it on. In her opinion it might not look good. but in mine it might. The after math of me taking my dress some were else to get fixed was even worse. I have sat here and read the bad reviews there are over 30 and a couple of good ones. Betty and iIdo not see eye to eye and personally I would never shop here. I will say You can go and judge for your self. Then write a good or a bad review.
Sincerely,
Unknown

0
★☆☆☆☆

I would like to be honest here. I went to Proms and Promises and personally had a bad experiance. I don't really want to say what the experiance was. I felt I was talked down to and disrespectful. Betty felt She was nice to me. I guess her and I do not see eye to eye. When one person tell you that you cant try on the dress cause it doesnt look right or dont pull them out to look at them slide them when the racks are stuffed I can't really see the dress that way. She snapped that she didn't want us to ruin her dresses. I'm sorry to me if you would like me to buy a dress. I have to be able to look at it and be able to try it on. In her opinion it might not look good. but in mine it might. The after math of me taking my dress some were else to get fixed was even worse. I have sat here and read the bad reviews there are over 30 and a couple of good ones. Betty and iIdo not see eye to eye and personally I would never shop here. I will say You can go and judge for your self. Then write a good or a bad review.
Sincerely,
Unknown

.

My daughter and I have been shopping here for years and continue to be amazed at the selection and the service each time we come. The owner, Betty is the kindest and is a sincerely caring woman. She is an absolute magician how she works with both mothers and daughters to make their day so special and absolutely perfect. The most gorgeous dress, making it fit just right, pressing it and finishing with a smile. Betty you are awesome, Thank you!

2
★★★★★

My daughter and I have been shopping here for years and continue to be amazed at the selection and the service each time we come. The owner, Betty is the kindest and is a sincerely caring woman. She is an absolute magician how she works with both mothers and daughters to make their day so special and absolutely perfect. The most gorgeous dress, making it fit just right, pressing it and finishing with a smile. Betty you are awesome, Thank you!

.

Ladies, don't bother coming into this store. The owner is unprofessional, not helpful and has poor customer service skills. She will blame you for her mistakes. My dress came in completely in the wrong size due to her measurements. She blamed me said that i asked for a smaller size and then went on to say that its because i gained weight. There are way better places to go for purchasing your wedding dress or prom dress. I experienced exactly what the other negative reviews have said. This is just my opinion and experience that i had.
I would give this place 0 stars if i could.

1
★☆☆☆☆

Ladies, don't bother coming into this store. The owner is unprofessional, not helpful and has poor customer service skills. She will blame you for her mistakes. My dress came in completely in the wrong size due to her measurements. She blamed me said that i asked for a smaller size and then went on to say that its because i gained weight. There are way better places to go for purchasing your wedding dress or prom dress. I experienced exactly what the other negative reviews have said. This is just my opinion and experience that i had.
I would give this place 0 stars if i could.

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.

Ladies, don't bother coming into this store. The owner is unprofessional, not helpful and has poor customer service skills. She will blame you for her mistakes. My dress came in completely in the wrong size due to her measurements. She blamed me said that i asked for a smaller size and then went on to say that its because i gained weight. There are way better places to go for purchasing your wedding dress or prom dress. I experienced exactly what the other negative reviews have said. This is just my opinion and experience that i had. \r
\r
I would give this place 0 stars if i could.

0
★☆☆☆☆

Ladies, don't bother coming into this store. The owner is unprofessional, not helpful and has poor customer service skills. She will blame you for her mistakes. My dress came in completely in the wrong size due to her measurements. She blamed me said that i asked for a smaller size and then went on to say that its because i gained weight. There are way better places to go for purchasing your wedding dress or prom dress. I experienced exactly what the other negative reviews have said. This is just my opinion and experience that i had. \r
\r
I would give this place 0 stars if i could.

.

After going out to every formal wear boutique and bridal shop in the greater northwest over the span of four days, Proms & Promises was the only place that had enough of my size (which ranges from 0-4, depending on the designer) so that I could finally have a selection to find the right dress for me. Betty was attentive, helpful, and very friendly and even held the dress the entire day while we looked around at other stores but nothing compared. I would definitely recommend this boutique.

2
★★★★★

After going out to every formal wear boutique and bridal shop in the greater northwest over the span of four days, Proms & Promises was the only place that had enough of my size (which ranges from 0-4, depending on the designer) so that I could finally have a selection to find the right dress for me. Betty was attentive, helpful, and very friendly and even held the dress the entire day while we looked around at other stores but nothing compared. I would definitely recommend this boutique.

Pros: Great Selection, Awesome Customer Service

.

We purchased our daughter's wedding dress from P & P at a bridal show in January 2008. Alterations and cleaning were supposedly included in the sale price. The first fitting was done on August 10; the second/final fitting was scheduled for September 2, three days before the wedding; Betty, the owner, would not make the appointment any sooner than this. Upon arriving on September 2, no alterations/hemming/cleaning had been completed. Betty worked for the next two hours, but was never able to make the necessary alterations. Our daughter was very distraught; Betty's customer service attitude was very unprofessional and non-supportive.

To add insult to injury, the wedding dress was filthy. Long black streaks were found up and down on the dress. The bottom of the unhemmed dress was noticeably dirty. Our daughter's feet, just from walking back and forth from the dressing room to the fitting mirror, darkened from the dirt and dust. When Betty was confronted with this issue, she could only reply, ""Well that's not MY fault...it's all the construction outside."" Evidently taking precautions to keep her inventory clean was not a high priority.

On September 3 we scrambled frantically to find a tailor who would be able to make professional alterations in the two days we had left before the wedding. Luckily we stumbled upon Alterations Express in the Crossroads area of Bellevue; the tailor did amazing work on the dress...very impressive. Clampitts Cleaners on Mercer Island took the dress less than 24 hours before the wedding, cleaning and pressing it...another totally professional and customer service based shop. We spent well over $200 to get the dress ready for the wedding.

Early last week I sent Betty a certified letter, expressing our displeasure with the experience at her dress shop. As of this posting, she has yet to accept the delivery of this letter. We are asking to be reimbursed for only the cleaning costs...a more than generous compromise, we believe.

I wish we had done a more thorough investigation of this business before purchasing the dress. There are numerous negative web postings of this establishment. When an owner admits that she has been taken to small claims court more than once (although she does say that she has never ""lost"" one of these small claims law suits), that should be quite a red flag. I'm just sorry we didn't read the postings first. Please don't make the same mistakes that we made...patronize some other dress shop.

Update: January 11, 2010

Ms. Dietz refused to accept delivery of my letter and it was returned to me today unopened.

0
★☆☆☆☆

We purchased our daughter's wedding dress from P & P at a bridal show in January 2008. Alterations and cleaning were supposedly included in the sale price. The first fitting was done on August 10; the second/final fitting was scheduled for September 2, three days before the wedding; Betty, the owner, would not make the appointment any sooner than this. Upon arriving on September 2, no alterations/hemming/cleaning had been completed. Betty worked for the next two hours, but was never able to make the necessary alterations. Our daughter was very distraught; Betty's customer service attitude was very unprofessional and non-supportive.

To add insult to injury, the wedding dress was filthy. Long black streaks were found up and down on the dress. The bottom of the unhemmed dress was noticeably dirty. Our daughter's feet, just from walking back and forth from the dressing room to the fitting mirror, darkened from the dirt and dust. When Betty was confronted with this issue, she could only reply, ""Well that's not MY fault...it's all the construction outside."" Evidently taking precautions to keep her inventory clean was not a high priority.

On September 3 we scrambled frantically to find a tailor who would be able to make professional alterations in the two days we had left before the wedding. Luckily we stumbled upon Alterations Express in the Crossroads area of Bellevue; the tailor did amazing work on the dress...very impressive. Clampitts Cleaners on Mercer Island took the dress less than 24 hours before the wedding, cleaning and pressing it...another totally professional and customer service based shop. We spent well over $200 to get the dress ready for the wedding.

Early last week I sent Betty a certified letter, expressing our displeasure with the experience at her dress shop. As of this posting, she has yet to accept the delivery of this letter. We are asking to be reimbursed for only the cleaning costs...a more than generous compromise, we believe.

I wish we had done a more thorough investigation of this business before purchasing the dress. There are numerous negative web postings of this establishment. When an owner admits that she has been taken to small claims court more than once (although she does say that she has never ""lost"" one of these small claims law suits), that should be quite a red flag. I'm just sorry we didn't read the postings first. Please don't make the same mistakes that we made...patronize some other dress shop.

Update: January 11, 2010

Ms. Dietz refused to accept delivery of my letter and it was returned to me today unopened.

.

We purchased our daughter's wedding dress from P & P at a bridal show in January 2008. Alterations and cleaning were supposedly included in the sale price. The first fitting was done on August 10; the second/final fitting was scheduled for September 2, three days before the wedding; Betty, the owner, would not make the appointment any sooner than this. Upon arriving on September 2, no alterations/hemming/cleaning had been completed. Betty worked for the next two hours, but was never able to make the necessary alterations. Our daughter was very distraught; Betty's customer service attitude was very unprofessional and non-supportive.

To add insult to injury, the wedding dress was filthy. Long black streaks were found up and down on the dress. The bottom of the unhemmed dress was noticeably dirty. Our daughter's feet, just from walking back and forth from the dressing room to the fitting mirror, darkened from the dirt and dust. When Betty was confronted with this issue, she could only reply, "Well that's not MY fault...it's all the construction outside." Evidently taking precautions to keep her inventory clean was not a high priority.

On September 3 we scrambled frantically to find a tailor who would be able to make professional alterations in the two days we had left before the wedding. Luckily we stumbled upon Alterations Express in the Crossroads area of Bellevue; the tailor did amazing work on the dress...very impressive. Clampitts Cleaners on Mercer Island took the dress less than 24 hours before the wedding, cleaning and pressing it...another totally professional and customer service based shop. We spent well over $200 to get the dress ready for the wedding.

Early last week I sent Betty a certified letter, expressing our displeasure with the experience at her dress shop. As of this posting, she has yet to accept the delivery of this letter. We are asking to be reimbursed for only the cleaning costs...a more than generous compromise, we believe.

I wish we had done a more thorough investigation of this business before purchasing the dress. There are numerous negative web postings of this establishment. When an owner admits that she has been taken to small claims court more than once (although she does say that she has never "lost" one of these small claims law suits), that should be quite a red flag. I'm just sorry we didn't read the postings first. Please don't make the same mistakes that we made...patronize some other dress shop.

Pat C.

Update: January 11, 2010

Ms. Dietz refused to accept delivery of my letter and it was returned to me today unopened.

1
★☆☆☆☆

We purchased our daughter's wedding dress from P & P at a bridal show in January 2008. Alterations and cleaning were supposedly included in the sale price. The first fitting was done on August 10; the second/final fitting was scheduled for September 2, three days before the wedding; Betty, the owner, would not make the appointment any sooner than this. Upon arriving on September 2, no alterations/hemming/cleaning had been completed. Betty worked for the next two hours, but was never able to make the necessary alterations. Our daughter was very distraught; Betty's customer service attitude was very unprofessional and non-supportive.

To add insult to injury, the wedding dress was filthy. Long black streaks were found up and down on the dress. The bottom of the unhemmed dress was noticeably dirty. Our daughter's feet, just from walking back and forth from the dressing room to the fitting mirror, darkened from the dirt and dust. When Betty was confronted with this issue, she could only reply, "Well that's not MY fault...it's all the construction outside." Evidently taking precautions to keep her inventory clean was not a high priority.

On September 3 we scrambled frantically to find a tailor who would be able to make professional alterations in the two days we had left before the wedding. Luckily we stumbled upon Alterations Express in the Crossroads area of Bellevue; the tailor did amazing work on the dress...very impressive. Clampitts Cleaners on Mercer Island took the dress less than 24 hours before the wedding, cleaning and pressing it...another totally professional and customer service based shop. We spent well over $200 to get the dress ready for the wedding.

Early last week I sent Betty a certified letter, expressing our displeasure with the experience at her dress shop. As of this posting, she has yet to accept the delivery of this letter. We are asking to be reimbursed for only the cleaning costs...a more than generous compromise, we believe.

I wish we had done a more thorough investigation of this business before purchasing the dress. There are numerous negative web postings of this establishment. When an owner admits that she has been taken to small claims court more than once (although she does say that she has never "lost" one of these small claims law suits), that should be quite a red flag. I'm just sorry we didn't read the postings first. Please don't make the same mistakes that we made...patronize some other dress shop.

Pat C.

Update: January 11, 2010

Ms. Dietz refused to accept delivery of my letter and it was returned to me today unopened.

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1 out of 1 people found this review helpful.

.

My son was just married and my daughter and I bought our dresses and had Bette alter them. She
is amazing! Our dresses looked beautiful and we were so glad Bette did the alterations!
She is the best! Thanks Bette!

2
★★★★★

My son was just married and my daughter and I bought our dresses and had Bette alter them. She
is amazing! Our dresses looked beautiful and we were so glad Bette did the alterations!
She is the best! Thanks Bette!

Pros: The most beautiful wedding dresses

.

My friend and I went to the store to look at prom dresses. From the outside, there seemed to be cute looking dresses displayed in the window, but those were the only good ones in the whole store. When we came in, the lady there was cold and unwelcoming and as soon as I walked past the single row of prom dresses to see if there was more, she quickly stopped me and told me that prom dresses were right behind me and to go back. She then scolded us for looking through the dresses and made a big show of one that was sticking out, that we didn't even touch. There was only about one foot of space to look at dresses, and none of them were attractive. She kept stopping us from trying to leave, so the moment she went to talk to someone else, we booked it out.

0
★☆☆☆☆

My friend and I went to the store to look at prom dresses. From the outside, there seemed to be cute looking dresses displayed in the window, but those were the only good ones in the whole store. When we came in, the lady there was cold and unwelcoming and as soon as I walked past the single row of prom dresses to see if there was more, she quickly stopped me and told me that prom dresses were right behind me and to go back. She then scolded us for looking through the dresses and made a big show of one that was sticking out, that we didn't even touch. There was only about one foot of space to look at dresses, and none of them were attractive. She kept stopping us from trying to leave, so the moment she went to talk to someone else, we booked it out.

Pros: NOTHING

Cons: No room to even walk around, terrible costumer service

.

I can't even believe that this happened to me. I went to the store back in July and found the dress that I wanted to purchase for my wedding. She told me I only needed to order it 6 months in advance. So, 2 weeks ago I made an appointment to see her today and I brought my Maid of honor with me, because of course I wanted to try on the dress again and make sure I got the appropriate size. When I got there, she looked at me like she was confused. I said "My name is Jessica and I have an appointment set up for 12:30pm today." She opened her appointment book and it had not been written down. Ok, no biggie. Then She proceeded to ask me when my wedding date was and I told her. She started looking through papers and then asked me "What wedding expo did I meet you at??" Argh.... "I didn't meet you at a wedding expo, I came to your shop 6 months ago and tried on dresses and picked out the one I wanted". After she finally found my paperwork with the dress information, she states that she doesn't have the dress there for me to try on today, but she can still order it. Like I am going to order a dress without trying it on once more. i made the appointment 2 weeks ago and she was so unorganized, she wasn't even ready for me. Not to mention, she was very cold and acted like she had done nothing wrong. I told her I wouldn't be doing business with her and at that point, she said she was sorry and then we walked out.

If you are trying to have an enjoyable experience and deal with someone who really cares about your special day, take your business elsewhere. You won't find that here.

1
★☆☆☆☆

I can't even believe that this happened to me. I went to the store back in July and found the dress that I wanted to purchase for my wedding. She told me I only needed to order it 6 months in advance. So, 2 weeks ago I made an appointment to see her today and I brought my Maid of honor with me, because of course I wanted to try on the dress again and make sure I got the appropriate size. When I got there, she looked at me like she was confused. I said "My name is Jessica and I have an appointment set up for 12:30pm today." She opened her appointment book and it had not been written down. Ok, no biggie. Then She proceeded to ask me when my wedding date was and I told her. She started looking through papers and then asked me "What wedding expo did I meet you at??" Argh.... "I didn't meet you at a wedding expo, I came to your shop 6 months ago and tried on dresses and picked out the one I wanted". After she finally found my paperwork with the dress information, she states that she doesn't have the dress there for me to try on today, but she can still order it. Like I am going to order a dress without trying it on once more. i made the appointment 2 weeks ago and she was so unorganized, she wasn't even ready for me. Not to mention, she was very cold and acted like she had done nothing wrong. I told her I wouldn't be doing business with her and at that point, she said she was sorry and then we walked out.

If you are trying to have an enjoyable experience and deal with someone who really cares about your special day, take your business elsewhere. You won't find that here.

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.

I had been shopping around for a gown to wear for my engagement party. I went to all the big department stores and couldn't find a thing, except for a green dress from Nordstrom that cost nearly $400. Yikes. Besides, my mom really wants me in red. (We're Chinese.)\r
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I was scared to go in because of all the negative reviews I read here, but I thought it was worth a shot. I could always leave the store if Betty was being nasty.\r
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When my fiance and I walked in, Betty was at the counter and asked how she could help. I told her what I needed a dress for and that I was looking for red. I told her I was a size 10-12, and she went to the racks and pulled pretty much anything she had in my size that was red. She even pulled a few 8's just to see.\r
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I followed her to the dressing room, where she provided me with a bustier in my bra size. Then she proceeded to help me try on the dresses. All the while, she was very pleasant. She explained how some dresses fit differently due to the cuts. We finally chose a beautiful $200 red dress dress with a pretty white ribbon at the waist. She was very honest in telling me her opinions -- I was never insulted. It was a difference in shades of red that she was advising us on that helped me pick the dress.\r
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We got it altered: hemmed and a few other adjustments since I have mild scoliosis, which she noticed on her own. She had 1.5 weeks, and didn't charge me for the alterations until today. When I walked in for the final fitting, she had the dress up waiting for me. Tried it on and the hemming was perfect even with my uneven hips. She took out the sides a bit, which made it fit better. And she had to take in the front of the left side because my body twists. That part wasn't perfect, but it still looked good.\r
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The entire time she was attentive to me, and she was very personable. I could only wonder about all the negative feedback -- perhaps these people were there during really busy seasons?

2
★★★★☆

I had been shopping around for a gown to wear for my engagement party. I went to all the big department stores and couldn't find a thing, except for a green dress from Nordstrom that cost nearly $400. Yikes. Besides, my mom really wants me in red. (We're Chinese.)\r
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I was scared to go in because of all the negative reviews I read here, but I thought it was worth a shot. I could always leave the store if Betty was being nasty.\r
\r
When my fiance and I walked in, Betty was at the counter and asked how she could help. I told her what I needed a dress for and that I was looking for red. I told her I was a size 10-12, and she went to the racks and pulled pretty much anything she had in my size that was red. She even pulled a few 8's just to see.\r
\r
I followed her to the dressing room, where she provided me with a bustier in my bra size. Then she proceeded to help me try on the dresses. All the while, she was very pleasant. She explained how some dresses fit differently due to the cuts. We finally chose a beautiful $200 red dress dress with a pretty white ribbon at the waist. She was very honest in telling me her opinions -- I was never insulted. It was a difference in shades of red that she was advising us on that helped me pick the dress.\r
\r
We got it altered: hemmed and a few other adjustments since I have mild scoliosis, which she noticed on her own. She had 1.5 weeks, and didn't charge me for the alterations until today. When I walked in for the final fitting, she had the dress up waiting for me. Tried it on and the hemming was perfect even with my uneven hips. She took out the sides a bit, which made it fit better. And she had to take in the front of the left side because my body twists. That part wasn't perfect, but it still looked good.\r
\r
The entire time she was attentive to me, and she was very personable. I could only wonder about all the negative feedback -- perhaps these people were there during really busy seasons?

Pros: Prices; easy to get to; Betty was nice, very helpful and attentive, and helped me find my perfect dress

Cons: Alterations aren't completely perfect, but she recognized her mistakes -- we just didn't have time to fix them.

.

A friend of mine got married in July or 2008, and I was in the wedding. His wife purchased her dress here and had it altered as well. When she went to pick it up the Monday before her Saturday wedding, The dress was ruined. The hem was uneven, the seems were pulling and bunching, and bra pads were sewn in against her wishes! If that isn't bad enough; there were lipstick stains on her dress! She waited all day at the shop to get them to correct it to no avail. The owner warned her not to persue the matter in court as she claimed that no one has ever beaten her! Bottom line; she had to go somewhere else and purchase a brand new dress!

0
★☆☆☆☆

A friend of mine got married in July or 2008, and I was in the wedding. His wife purchased her dress here and had it altered as well. When she went to pick it up the Monday before her Saturday wedding, The dress was ruined. The hem was uneven, the seems were pulling and bunching, and bra pads were sewn in against her wishes! If that isn't bad enough; there were lipstick stains on her dress! She waited all day at the shop to get them to correct it to no avail. The owner warned her not to persue the matter in court as she claimed that no one has ever beaten her! Bottom line; she had to go somewhere else and purchase a brand new dress!

.

So I go to pick up a dress for my wife and the owner was no where to be seen. I looked at the sign and was over 45 minutes after opening time. So, I proceeded to wait in my car with my screaming 1 year old nephew for 30 minutes. She finally arrived and was unapologetic for her delay. Then she proceeded to take a phone call and ignored me. The best part is that she didn't have the dress ready and even denied that my wife purchased it after I showed her the receipt. After much arguing, she said to pick it up tomorrow. We'll see what happens then. Where do people like this come from?

0
★☆☆☆☆

So I go to pick up a dress for my wife and the owner was no where to be seen. I looked at the sign and was over 45 minutes after opening time. So, I proceeded to wait in my car with my screaming 1 year old nephew for 30 minutes. She finally arrived and was unapologetic for her delay. Then she proceeded to take a phone call and ignored me. The best part is that she didn't have the dress ready and even denied that my wife purchased it after I showed her the receipt. After much arguing, she said to pick it up tomorrow. We'll see what happens then. Where do people like this come from?

Pros: Great parking because no one comes here

Cons: Everything...just everything

.

I recently went to a bridal show and tried on dresses at Proms & Promises booth. I found a dress I loved and was taking down the info so if i decided later to buy it I wouldn't have to search for it in the store. The owner approched me and my friend and tried to get me to have him take my measurements, to which i replied, the dress fit great... not necessary, but wrong color! He then said, well wrap it up... I thought i already said ""WRONG COLOR"". I told him not yet and he then accused me of taking the info to use elsewhere. I told him I had been engaged for a total of two weeks and wasn't sure if the dress in question was what I really wanted he said he would only appologize if I came to the store and bought the dress. I told him not to concern himself as I would NEVER go to his store. I suggest NO ONE go to this store and experience this terrible treatment!

0
★☆☆☆☆

I recently went to a bridal show and tried on dresses at Proms & Promises booth. I found a dress I loved and was taking down the info so if i decided later to buy it I wouldn't have to search for it in the store. The owner approched me and my friend and tried to get me to have him take my measurements, to which i replied, the dress fit great... not necessary, but wrong color! He then said, well wrap it up... I thought i already said ""WRONG COLOR"". I told him not yet and he then accused me of taking the info to use elsewhere. I told him I had been engaged for a total of two weeks and wasn't sure if the dress in question was what I really wanted he said he would only appologize if I came to the store and bought the dress. I told him not to concern himself as I would NEVER go to his store. I suggest NO ONE go to this store and experience this terrible treatment!

Pros: The woman who helped me try on the dresses was very friendly

Cons: The owner was rude, mean and unapologetic

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I went to this shop with my mom & sister, looking for a wedding gown. We pretty much knew what we were looking for, so we began browsing through the racks. We got scolded for looking through the racks--the saleslady pointed to a dress hanging 1/2 way off a hanger and said ""See--that's why I don't like you to rummage through the dresses"". We hadn't even been over to that area so I don't know if she was blaming us for the dress falling off the hanger or just trying to point out the dangers of browsing through the dresses? Anyhow, the last straw was when the saleslady totally insulted me. I wanted to try on a mermaid style dress that I saw hanging up in the room--it was a size 6, and I have been trying on a size 8 if it's a mermaid or trumpet style dress, and a size 4-6 if it's A-line (not fitted through hips). I'm curvy in the bum and thighs, but not fat. When I asked to try it on, the saleslady said ""Oh, that's not your size honey"" and I politely agreed and said ""yes, I probably need an 8, but maybe I can just see how it looks"". Would probably be inappropriately bootylicious, but I'm sure I could at least get the dress on. Oh, and the lady would not let my mom help me put the dresses on--she came into the dressing room with me--so she could have stopped me if she thought the dress was going to rip as I pulled it over my enormous size 8 hips. I could not believe it when the saleslady said, ""No, you really shouldn't try it on--don't torture yourself!"". OMG. I'm glad I could laugh about it later with my mom & sister, otherwise I would probably have left feeling like a totally depressed cow.

0
★☆☆☆☆

I went to this shop with my mom & sister, looking for a wedding gown. We pretty much knew what we were looking for, so we began browsing through the racks. We got scolded for looking through the racks--the saleslady pointed to a dress hanging 1/2 way off a hanger and said ""See--that's why I don't like you to rummage through the dresses"". We hadn't even been over to that area so I don't know if she was blaming us for the dress falling off the hanger or just trying to point out the dangers of browsing through the dresses? Anyhow, the last straw was when the saleslady totally insulted me. I wanted to try on a mermaid style dress that I saw hanging up in the room--it was a size 6, and I have been trying on a size 8 if it's a mermaid or trumpet style dress, and a size 4-6 if it's A-line (not fitted through hips). I'm curvy in the bum and thighs, but not fat. When I asked to try it on, the saleslady said ""Oh, that's not your size honey"" and I politely agreed and said ""yes, I probably need an 8, but maybe I can just see how it looks"". Would probably be inappropriately bootylicious, but I'm sure I could at least get the dress on. Oh, and the lady would not let my mom help me put the dresses on--she came into the dressing room with me--so she could have stopped me if she thought the dress was going to rip as I pulled it over my enormous size 8 hips. I could not believe it when the saleslady said, ""No, you really shouldn't try it on--don't torture yourself!"". OMG. I'm glad I could laugh about it later with my mom & sister, otherwise I would probably have left feeling like a totally depressed cow.

Pros: cheap (low prices)

Cons: cheap (low quality), poor customer service, outdated dresses

.

The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!

0
★☆☆☆☆

The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!

.

The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!

1
★☆☆☆☆

The owner has missed her calling in life- bridal service is not it. She scolds everyone that looks through the racks. She forgot to order my shoes then insisted that I ordered a pair she seemed to find in her back room. I had to produce my receipt to prove otherwise. Then she forgot to dye my shoes- twice. I had to wear white shoes with my ivory dress. Finally, she did a very simple alteration to my dress that had to be redone. Please go anywhere else but here!!

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Business Response:

Yvette Sometimes alterations do need to be redone for several reasons, sometimes I don't get it right and sometimes, figures change. I do ask for receipts ocfcasionally and I also keep customer special orders in my back room. I also ask for customer approval before they remove any merchandise from my Boutique, So sorry for this negative review I hope I am doing better. I do not scold customers from looking through the racks, I do however ask them to be respectful of my merchandise. Thank You
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My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!

0
★☆☆☆☆

My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!

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My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!

1
★☆☆☆☆

My wife read a bad review of this business online, but decided to get her dress here since it was the closest option. In the end, the extra drive definitely would have been worth it. Betty got the order wrong, my wife had to argue to get it fixed (and made multiple unnecessary trips in the process), and the entire experience ended badly. Make the extra drive if you have to and go anywhere but here. ANYWHERE BUT HERE!

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1 out of 1 people found this review helpful.

Business Response:

annoymous So sorry for your inconvenience. I try very hard to get all orders right and make as many calls to my mfg, companies as necessary to check on orders and make sure the right merchandise is on its way. I don't know what to say to you, I am sure that I did everything in my power to right whatever wrong may have occured. I want my customers to be happy when they leave my store, I don't want them to feel it is necessary to post negative comments to warn other possible clients away from my business. I have been in business 16 years.
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I ordered my wedding dress at a wedding show and had to go to the shop and pick it up. I was told it would be 4-5 months to order it. After 4 months I called to see when it might be ready. The sales lady told me there was no way it could be there any sooner than 4 more weeks. I thanked her and said OK. I week later I got a call that the dress was in. She demanded I make my appointment right now. Then was irritated I couldn't come that next weekend. She called on a Thursday and it was a holiday weekend. When I got to my appointment one lady was looking at my file and noticed a $75 extra charge and asked the owner what it was for. She said I had my dress rush delivered. What!!!,I did not. Later when I asked her what the charge was for she told me it was for a special arm cut I had done. Well, which is it a delivery charge or a special arm cut? When I tryed my dress on it was 4 inches too big in the waist. They told me I would have to pay to have the dress altered. I have big arms and I think the shop owner ordered a dress in a larger size so the arms would fit rather than do the special arm cuts she said she was going to do. And just to make things worse the arms were too tight.The owner was yelling at the sales lady helping me the whole time I was there. It was definitely the worst shopping experience I have ever had.

PROS: none
CONS: horibble service

1
★☆☆☆☆

I ordered my wedding dress at a wedding show and had to go to the shop and pick it up. I was told it would be 4-5 months to order it. After 4 months I called to see when it might be ready. The sales lady told me there was no way it could be there any sooner than 4 more weeks. I thanked her and said OK. I week later I got a call that the dress was in. She demanded I make my appointment right now. Then was irritated I couldn't come that next weekend. She called on a Thursday and it was a holiday weekend. When I got to my appointment one lady was looking at my file and noticed a $75 extra charge and asked the owner what it was for. She said I had my dress rush delivered. What!!!,I did not. Later when I asked her what the charge was for she told me it was for a special arm cut I had done. Well, which is it a delivery charge or a special arm cut? When I tryed my dress on it was 4 inches too big in the waist. They told me I would have to pay to have the dress altered. I have big arms and I think the shop owner ordered a dress in a larger size so the arms would fit rather than do the special arm cuts she said she was going to do. And just to make things worse the arms were too tight.The owner was yelling at the sales lady helping me the whole time I was there. It was definitely the worst shopping experience I have ever had.

PROS: none
CONS: horibble service

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Business Response:

Christina As you mentioned, your gown did come in within the time originally quoted to you. Once the gown order is placed with the manufacturer, it is out of my hands. All ship dates are approximate, and quite often a gown will come in earlier than the manufacturer quotes me. As you know, you did have some specific measurments that needed to be addressed, and your gown was ordered to accomodate them. Sometimes when there are special measurments, there are also going to have to be alterations. I do my very best to get the best sizes for my clients based on their measurments taken at the time of the order. I always ask the customer to come in as soon as possible to check on the order received for them, just in case the wrong item is shipped . So sorry you had such a bad experience, I wish you would have taken the time to talk with me and please, I don't yell as my employees
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This place is so bad I don't even know where to begin. I made an appointment to look at bridesmaids dresses and have never been treated so poorly in my life. First, we couldn't get the saleslady to help us and then she kept yelling at us for pulling the dresses out and getting them out of order. Then we asked for a dress that we saw online she said the one we had was close enough and she didn't want to go searchign for it. Then after we were about 10 minutes in to our appointment she told us to hurry up and barged in the "dressing room" while we were changing. Plus the shop is small, trashy, terrible selection.

PROS: NOTHING - Unless you want to be treated like dirt
CONS: RUDE people, small stores, limited selection

1
★☆☆☆☆

This place is so bad I don't even know where to begin. I made an appointment to look at bridesmaids dresses and have never been treated so poorly in my life. First, we couldn't get the saleslady to help us and then she kept yelling at us for pulling the dresses out and getting them out of order. Then we asked for a dress that we saw online she said the one we had was close enough and she didn't want to go searchign for it. Then after we were about 10 minutes in to our appointment she told us to hurry up and barged in the "dressing room" while we were changing. Plus the shop is small, trashy, terrible selection.

PROS: NOTHING - Unless you want to be treated like dirt
CONS: RUDE people, small stores, limited selection

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Business Response:

Elizabeth This negative report is so old, but it does merit a response. I do keep my maids gowns in order according to the manufacturers. I do also ask customers looking at the gowns to please handle the gowns carefully and ask them not to tangle the hangers. I handle my Boutique by myself, and I don't have time to clean up after every group of maids. How would you feel if it were your (closet). I never ever tell a customer to hurry up nor do I barge into a dressing room without asking. Yes My store is small and very full of merchandise. Everyday I get shipments so you will probably see boxes around. As far as a selection, please visit my web site, www.promspromises.com..I cannot carry every item from every manufacturer, (we all have to purchase the gowns we have available for you to try on), However, we can special order any gown for you and your party. I do try to find any gown you have a mfg name and style number for. I apologize to this group of women for their bad experience. Once again, I have been in business for 16 years, I work 6 days a week and am open 52 weeks a year. Occasionally, there might be a slip up on my end. For that I do apologize to all
 

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