Nordstrom Tacoma Mall

★★★★☆
  • 4502 S Steele St

    Tacoma, WA 98409

    Map & Directions
  • 253-475-3630

About Nordstrom Tacoma Mall

Categories
  • Department Stores
  • Clothing Stores
  • Cosmetics
  • Shoe Stores
  • Women's Clothing Stores
Details
  • Shop Online
  • Alterations
Hours
M-Th 10am-9pm, F-Sa 9am-9pm, Su 10am-7pm
Emails
  • annie.wheeler@nordstrom.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa

Shopping

Shopping
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4502 S Steele St 355 Tacoma, WA

4.0 7
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.

What I love about this shoe store is the level of commitment they put into customer satisfaction. Their staffs are great and the store is amazing.

5
★★★★★

What I love about this shoe store is the level of commitment they put into customer satisfaction. Their staffs are great and the store is amazing.

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Just had the worst customer service I have ever encountered by Alexis Tworek the Acting Store Manager. Not only did she not follow standard Nordstrom policy she was extremely rude and gedo about it. Had bought a $220 dollar pair of jeans

3
★★★★★

Just had the worst customer service I have ever encountered by Alexis Tworek the Acting Store Manager. Not only did she not follow standard Nordstrom policy she was extremely rude and gedo about it. Had bought a $220 dollar pair of jeans

.

I have been shopping at Nordstroms for over 35 years.
And have spent many many thousands of dollars there over the years while raising two different families.
One of the reasons I kept going back, was the absolute confidence I had in the store, that they would step up and take care of any problem or dissatisfaction that I or my family would experience. And we have had a few problems. It was always so nice to just go in, state the nature of the problem and have the clerk make it right. No hassles.
But tonight I encountered a completely different attitude at the Tacoma store. I went back with a leaking 'waterproof' shoe, ecco, and was made to sit and wait while a 'manager' went off into the back room. Much like they make you sit and wait when you are buying a car.
I mentioned to the gal at the counter that I felt like I was buying a used car instead of having a problem addressed. She informed me, while looking down her nose at my attire... blue jeans and plaid shirt... that 'some' people take advantage of Nordstroms and they have to be careful.. She then asked for my drivers license and proceeded to take down all the info off of it. I finally had to send her in search of the 'manager' who came back and informed me that he could give me $89.95 in trade for my shoes on a new pair that now sold for $214.95. In other words, I would have to pay about $125 difference to have the problem taken care of.
In all the years I have shopped at Nordstroms, I have never been treated like that.
What made Nordstroms great, and successful, was their unstinting devotion to customer satisfaction. Now that that has changed, I just wonder how that will affect their future. It certainly affected me. It is with great sadness that I say that, I'll buy my shoes elsewhere in future.
Good bye Nordstrom. R.I.P.

1
★☆☆☆☆

I have been shopping at Nordstroms for over 35 years.
And have spent many many thousands of dollars there over the years while raising two different families.
One of the reasons I kept going back, was the absolute confidence I had in the store, that they would step up and take care of any problem or dissatisfaction that I or my family would experience. And we have had a few problems. It was always so nice to just go in, state the nature of the problem and have the clerk make it right. No hassles.
But tonight I encountered a completely different attitude at the Tacoma store. I went back with a leaking 'waterproof' shoe, ecco, and was made to sit and wait while a 'manager' went off into the back room. Much like they make you sit and wait when you are buying a car.
I mentioned to the gal at the counter that I felt like I was buying a used car instead of having a problem addressed. She informed me, while looking down her nose at my attire... blue jeans and plaid shirt... that 'some' people take advantage of Nordstroms and they have to be careful.. She then asked for my drivers license and proceeded to take down all the info off of it. I finally had to send her in search of the 'manager' who came back and informed me that he could give me $89.95 in trade for my shoes on a new pair that now sold for $214.95. In other words, I would have to pay about $125 difference to have the problem taken care of.
In all the years I have shopped at Nordstroms, I have never been treated like that.
What made Nordstroms great, and successful, was their unstinting devotion to customer satisfaction. Now that that has changed, I just wonder how that will affect their future. It certainly affected me. It is with great sadness that I say that, I'll buy my shoes elsewhere in future.
Good bye Nordstrom. R.I.P.

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.

I just recently visited the Brass Plum (BP) section of Nordstroms in the Tacoma Mall with my sister-in-law. We were very impressed with the gals working the counter. Though it was extremely busy with Christmas shoppers the employees were very helpful, polite, and attentive to our needs.
A definate plus having good salespeople.

PROS: Very nice salespeople.
CONS: Get attacked by the "perfume girls" on the way to the BP.

4
★★★★☆

I just recently visited the Brass Plum (BP) section of Nordstroms in the Tacoma Mall with my sister-in-law. We were very impressed with the gals working the counter. Though it was extremely busy with Christmas shoppers the employees were very helpful, polite, and attentive to our needs.
A definate plus having good salespeople.

PROS: Very nice salespeople.
CONS: Get attacked by the "perfume girls" on the way to the BP.

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.

For a person who loves shoes.. Nordstroms is the place to go! I have purchased numerous pairs of shoes over the years and have had a great experience while doing so.. I have even returned a pair of shoes 2 years after buying them, and the sales person gladly replaced them with a newer pair. Love them!

4
★★★★☆

For a person who loves shoes.. Nordstroms is the place to go! I have purchased numerous pairs of shoes over the years and have had a great experience while doing so.. I have even returned a pair of shoes 2 years after buying them, and the sales person gladly replaced them with a newer pair. Love them!

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As far as department stores go, this is a pretty high-class place. The merchandise is rather expensive, but it's definately high-quality. The atmosphere is nice and the staff is polite. This is the kind of store that is fun to just look around. They have a huge selection of shoes and clothing, and I've never seen so many purses. This is a good place to find more professional looking items.

4
★★★★☆

As far as department stores go, this is a pretty high-class place. The merchandise is rather expensive, but it's definately high-quality. The atmosphere is nice and the staff is polite. This is the kind of store that is fun to just look around. They have a huge selection of shoes and clothing, and I've never seen so many purses. This is a good place to find more professional looking items.

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.

My experience with Nordstrom was very positive, the salespersons were nice and quick to help me find whatever i needed. It is very fun to go to the different counters and try on various make up and perfume. The price is a little steep, but for the most part, it is high quality merchandise. I would definitely shop there in the future, and recommend it to others..

4
★★★★☆

My experience with Nordstrom was very positive, the salespersons were nice and quick to help me find whatever i needed. It is very fun to go to the different counters and try on various make up and perfume. The price is a little steep, but for the most part, it is high quality merchandise. I would definitely shop there in the future, and recommend it to others..

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Message from Nordstrom Tacoma Mall

For more than 100 years, Nordstrom works to deliver the best possible shopping experience, helping customers possess style - not just buy fashion. Since 1901, we have been committed to providing our customers with the best possible service-and to improving it every day. This commitment has taken us from a small Seattle shoe store to the leading fashion specialty retailer we are today. We are proud to serve customers in 38 states with 118 full-line stores in the United States and one in Canada. We also serve customers in 96 countries through the Nordstrom website.  Free shipping and free returns, mobile shopping and exciting new retail partnerships offer us continued opportunities to serve customers in more ways with a fresh, relevant shopping experience and inspiring style. Fashion changes. Shopping Changes. Our commitment to happy customers does not.

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