Renaud Electric Heating & Cooling

★★☆☆☆
  • 2300 Talley Way

    Kelso, WA 98626

    Map & Directions
  • 360-423-1420

Automotive

Automotive
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Our experience was awful! It started out\r\neasy enough going through Home Depot \r\nto line up a furnace,AC, heat pump. The\r\ninstallation went smooth enough and the installers were excellent, but the salesman turned out NOT SO MUCH. Once he made the deal there was no communication from him when we had questions regarding the rebates we were entitilled to, the office help would tell us your sales person needs to deal with that. Complained to Home Depot about this company once we passed the 6 month mark but we were told ""yeah, yeah,\r\nblah, blah. So MANY frustrating phone calls later and almost one year to the date of buying the $16 thou. unit we got a check for $250.\r\nWe found out from another company which we are buying the humidifier unit from that we were entitilled to a $750. rebate. If the sales person/ or owner had their electrician come out and do an inspection that was required we could have gotten that amount,\r\nbut they didn't. To late for us but not for you\r\nif you are thinking of using this company - DON'T.\r\n\r\n\r\n

0
★☆☆☆☆

Our experience was awful! It started out\r\neasy enough going through Home Depot \r\nto line up a furnace,AC, heat pump. The\r\ninstallation went smooth enough and the installers were excellent, but the salesman turned out NOT SO MUCH. Once he made the deal there was no communication from him when we had questions regarding the rebates we were entitilled to, the office help would tell us your sales person needs to deal with that. Complained to Home Depot about this company once we passed the 6 month mark but we were told ""yeah, yeah,\r\nblah, blah. So MANY frustrating phone calls later and almost one year to the date of buying the $16 thou. unit we got a check for $250.\r\nWe found out from another company which we are buying the humidifier unit from that we were entitilled to a $750. rebate. If the sales person/ or owner had their electrician come out and do an inspection that was required we could have gotten that amount,\r\nbut they didn't. To late for us but not for you\r\nif you are thinking of using this company - DON'T.\r\n\r\n\r\n

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We purchased a Trane Heat Pump and electric furnace in Aug. of
2010 from V. the salesman, through Home Depot, a $16,000.
sale. Plenty of communication BEFORE the sale and very little
to nothing after the sale. Many phone calls and MUCH aggrevation
from this purchase. Still waiting for the $250. rebate for this purchase.
Next move is to call KATU, maybe then we will get action from
the salesman.

1
★☆☆☆☆

We purchased a Trane Heat Pump and electric furnace in Aug. of
2010 from V. the salesman, through Home Depot, a $16,000.
sale. Plenty of communication BEFORE the sale and very little
to nothing after the sale. Many phone calls and MUCH aggrevation
from this purchase. Still waiting for the $250. rebate for this purchase.
Next move is to call KATU, maybe then we will get action from
the salesman.

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I called asking for a quote to replace the fan motor on my heat pump and was told they wouldn't replace it without first coming out and charging $90 to confirm what I already know: that I need a new motor.

I refuse to pay someone to second guess me. Two years ago I called around to get quotes to have my cooling system back flushed - I finally took my car to someone that had some respect for my opinion and the problem was fixed. If I had any interest in standing around in the cold I would have just done this repair myself!

1
★☆☆☆☆

I called asking for a quote to replace the fan motor on my heat pump and was told they wouldn't replace it without first coming out and charging $90 to confirm what I already know: that I need a new motor.

I refuse to pay someone to second guess me. Two years ago I called around to get quotes to have my cooling system back flushed - I finally took my car to someone that had some respect for my opinion and the problem was fixed. If I had any interest in standing around in the cold I would have just done this repair myself!

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We purchased a heat pump from these people. They gave us a very good price and they have been wonderful in their maintenance. We had a small problem at installation time which was not a big deal at all, but they felt so bad that they sent me flowers! I have been impressed especially with their follow up maintenance, and they send me reminders which helps so much.

5
★★★★★

We purchased a heat pump from these people. They gave us a very good price and they have been wonderful in their maintenance. We had a small problem at installation time which was not a big deal at all, but they felt so bad that they sent me flowers! I have been impressed especially with their follow up maintenance, and they send me reminders which helps so much.

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I really enjoy going thru this company. They call when it is time to have my service every year. Sometimes I forget to call them and set it up so they will call back in about a month and say we will be in your area this week can we set you up for your service. Just love that

4
★★★★☆

I really enjoy going thru this company. They call when it is time to have my service every year. Sometimes I forget to call them and set it up so they will call back in about a month and say we will be in your area this week can we set you up for your service. Just love that

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