Kiddie Kandids

★★★★☆

About Kiddie Kandids

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Ruddell Designer Portrait

9215 S Crestview Rd Spokane, WA

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CG Photography

Spokane, WA

3.6666667 9
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This was an awful experience all around. I made an appointment here, last minute for Christmas portraits, after an appointment at another location fell through. It is an hour and a half drive for us, and our appointment was at 8:30 pm, so we already knew it was going to be a late night. We got there 20 minutes before the appointment and were told they were running ten minutes behind and if we wanted to walk around the mall, they'd give us a call. Totally fine. We come back at 8:40 and were told they were still a bit behind, but if we'd just take a seat in the waiting room (which consists of a couch, a couple of toys and books), they'd be right with us. At 9:30 the "photographer" finally came back and told us she was ready. The kids at this point were tired and cranky, we were all annoyed that the appointment was an hour late. The photographer was short with the kids. One of them made a joke to her asking if the pictures would be free because it took so long and she snapped back that he shouldn't worry about it, because I was paying for it, not him. The poses were uncreative. I had individual poses for each of the four kids taken and three out of four poses were exactly the same. I just felt like she wanted to get out of there. When I asked if I could take the pictures home that night, she hesitated before telling me that it could be done, but printing would take an hour. As it was already 11pm, the mall was closed, the kids were cranky, I said I would make the hour and a half drive on Christmas Eve to pick up the pictures.

When I went to pick them up, the girl working was so unbelievably rude. The pictures were supposed to be printed at that location, when I handed her my receipt, she glanced at it and told me UPS was running late, come back in a half hour. I asked why my pictures were coming with UPS when they were printed there and she told me that I would have had to pay extra to have them printed there, something that wasn't mentioned before. So we come back in a half hour, she says, "nope, sorry, they're still not here, it could be a three hour wait at the latest. We got into a bit of an argument, I was about to tell her to forget it, give me a refund when the manager came over, looked at my receipt, said the pictures should have been printed there, no need to wait for UPS, like I had originally said, and went in the back to get our order. Over priced, not creative, snotty staff. Terrible, terrible experience, will NEVER go back.

1
★☆☆☆☆

This was an awful experience all around. I made an appointment here, last minute for Christmas portraits, after an appointment at another location fell through. It is an hour and a half drive for us, and our appointment was at 8:30 pm, so we already knew it was going to be a late night. We got there 20 minutes before the appointment and were told they were running ten minutes behind and if we wanted to walk around the mall, they'd give us a call. Totally fine. We come back at 8:40 and were told they were still a bit behind, but if we'd just take a seat in the waiting room (which consists of a couch, a couple of toys and books), they'd be right with us. At 9:30 the "photographer" finally came back and told us she was ready. The kids at this point were tired and cranky, we were all annoyed that the appointment was an hour late. The photographer was short with the kids. One of them made a joke to her asking if the pictures would be free because it took so long and she snapped back that he shouldn't worry about it, because I was paying for it, not him. The poses were uncreative. I had individual poses for each of the four kids taken and three out of four poses were exactly the same. I just felt like she wanted to get out of there. When I asked if I could take the pictures home that night, she hesitated before telling me that it could be done, but printing would take an hour. As it was already 11pm, the mall was closed, the kids were cranky, I said I would make the hour and a half drive on Christmas Eve to pick up the pictures.

When I went to pick them up, the girl working was so unbelievably rude. The pictures were supposed to be printed at that location, when I handed her my receipt, she glanced at it and told me UPS was running late, come back in a half hour. I asked why my pictures were coming with UPS when they were printed there and she told me that I would have had to pay extra to have them printed there, something that wasn't mentioned before. So we come back in a half hour, she says, "nope, sorry, they're still not here, it could be a three hour wait at the latest. We got into a bit of an argument, I was about to tell her to forget it, give me a refund when the manager came over, looked at my receipt, said the pictures should have been printed there, no need to wait for UPS, like I had originally said, and went in the back to get our order. Over priced, not creative, snotty staff. Terrible, terrible experience, will NEVER go back.

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THE REVIEW *Make sure to read the update at the end!*

In June of 2008 our whole family of generations went in to have photos done with the new baby. They have so many creative poses in the photo examples on their walls! Unfortunately our photographer did not offer any of those, nor did he offer any more than two backgrounds that were plain and boring, thus we ended up with a "run of the mill" looking session. Each photo looked the same. The photos he did of the new baby were standard looking at best, and had it not been for me begging and nagging, would have all been done with a plain white background. He had a whole wall full of props, none of which he let us use. He looked to us for posing suggestions! He was just going to have him sit there doing nothing, no props. Once it was all said and done, the photos turned out beautiful but ordinary. Nothing like their ads depict. To add insult to injury the photo "Portrait Archive" CDs we bought were of the unfinished rough files--these were not worthy of the word portrait. The extra screens to the side of us were visible, the poses way off center and were overall very unprofessional looking. When we called thinking it was a mistake they said they don't burn finished portraits to disk, per their policy, and we had to edit them ourselves! Unbelievable! Those aren't portraits on CD they are rough files, and with how many shots we got, to have to edit them all ourselves they should be paying US not the other way around. I couldn't believe they expected us to be their editor. This studio is CHEAP do not waste your money. All the other studios give you finished work on their Cd's! After spending well over $200, I will consider this an expensive lesson: ASKING PRICE does not ensure QUALITY. Do your research.

---EDIT & UPDATE 6/18/08---
I was contacted by Kiddie Kandids customer satisfaction staff today via phone, a surprise to me! They said after reading an email I sent describing my experience, they would love to send us two replacement Portrait Archive CDs with the cropped finished portraits as a courtesy and apologized very professionally. I am shocked they did this, because I had already called as described in the review you just read (hopefully). My email was just a follow up to my call, suggesting they change their policy. Anyways, I edited my review because apparently, as long as you are slightly persistent they do seem to listen and will try to take care of you. She was VERY sweet on the phone, and genuine.

3
★★★☆☆

THE REVIEW *Make sure to read the update at the end!*

In June of 2008 our whole family of generations went in to have photos done with the new baby. They have so many creative poses in the photo examples on their walls! Unfortunately our photographer did not offer any of those, nor did he offer any more than two backgrounds that were plain and boring, thus we ended up with a "run of the mill" looking session. Each photo looked the same. The photos he did of the new baby were standard looking at best, and had it not been for me begging and nagging, would have all been done with a plain white background. He had a whole wall full of props, none of which he let us use. He looked to us for posing suggestions! He was just going to have him sit there doing nothing, no props. Once it was all said and done, the photos turned out beautiful but ordinary. Nothing like their ads depict. To add insult to injury the photo "Portrait Archive" CDs we bought were of the unfinished rough files--these were not worthy of the word portrait. The extra screens to the side of us were visible, the poses way off center and were overall very unprofessional looking. When we called thinking it was a mistake they said they don't burn finished portraits to disk, per their policy, and we had to edit them ourselves! Unbelievable! Those aren't portraits on CD they are rough files, and with how many shots we got, to have to edit them all ourselves they should be paying US not the other way around. I couldn't believe they expected us to be their editor. This studio is CHEAP do not waste your money. All the other studios give you finished work on their Cd's! After spending well over $200, I will consider this an expensive lesson: ASKING PRICE does not ensure QUALITY. Do your research.

---EDIT & UPDATE 6/18/08---
I was contacted by Kiddie Kandids customer satisfaction staff today via phone, a surprise to me! They said after reading an email I sent describing my experience, they would love to send us two replacement Portrait Archive CDs with the cropped finished portraits as a courtesy and apologized very professionally. I am shocked they did this, because I had already called as described in the review you just read (hopefully). My email was just a follow up to my call, suggesting they change their policy. Anyways, I edited my review because apparently, as long as you are slightly persistent they do seem to listen and will try to take care of you. She was VERY sweet on the phone, and genuine.

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DO NOT GO HERE!!! This past weekend on 10/21/07 my family and I tried to go to your Spokane(WA) valley studio to have our children??s pictures taken. I called on 10/19/07 and was told that I didn??t need to make an appointment and to just come in. I wasn??t sure when we would make it out there because we were visiting family in North Spokane. I live in Tacoma Washington and I have gone to the studio there many times and have never had to make an appointment. When we arrived at the Spokane studio the lady informed me that there were no available spots until 7:30. The time we arrived was 3:30. I understand that there were people who made scheduled appointment, but if you are going to take walk ins than you need to figure those in as well as the scheduled appointments. We had just traveled 30 min. to take our pictures there. I like going to this studio because they are kid friendly and you get the pictures that day. But a 4 hour wait is outrageous!!!! Because of this long wait at that studio and because the staff there was very rude when I asked if they couldn??t squeeze us in we had to go to Sears. At Sears they were able to get us in RIGHT AWAY!! NO WAIT!!! We were in and out within 45 minutes. There were several people behind us that said they came to Sears as well because Kiddie Kandids studio??s 4 hour wait for walk ins. I will no longer be going to your studio??s due to this huge inconvenience. I now have to wait 3 weeks to get my pictures. Again I would like to state that if they are going to take walk ins then they need to account for that along with schedules appointments. It??s very bad business if you don??t because on that day they probably lost a lot of business.

1
★☆☆☆☆

DO NOT GO HERE!!! This past weekend on 10/21/07 my family and I tried to go to your Spokane(WA) valley studio to have our children??s pictures taken. I called on 10/19/07 and was told that I didn??t need to make an appointment and to just come in. I wasn??t sure when we would make it out there because we were visiting family in North Spokane. I live in Tacoma Washington and I have gone to the studio there many times and have never had to make an appointment. When we arrived at the Spokane studio the lady informed me that there were no available spots until 7:30. The time we arrived was 3:30. I understand that there were people who made scheduled appointment, but if you are going to take walk ins than you need to figure those in as well as the scheduled appointments. We had just traveled 30 min. to take our pictures there. I like going to this studio because they are kid friendly and you get the pictures that day. But a 4 hour wait is outrageous!!!! Because of this long wait at that studio and because the staff there was very rude when I asked if they couldn??t squeeze us in we had to go to Sears. At Sears they were able to get us in RIGHT AWAY!! NO WAIT!!! We were in and out within 45 minutes. There were several people behind us that said they came to Sears as well because Kiddie Kandids studio??s 4 hour wait for walk ins. I will no longer be going to your studio??s due to this huge inconvenience. I now have to wait 3 weeks to get my pictures. Again I would like to state that if they are going to take walk ins then they need to account for that along with schedules appointments. It??s very bad business if you don??t because on that day they probably lost a lot of business.

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We love Kiddie Kandids! My oldest daughter was only a few months old when we first visited and have returned every year, several times a year. The staff has an amazing ability to get great shots and are very patient with even the fussiest of kids! I love the fact that you get your photos almost instantly. Be sure to look out for coupons and birthday savings as portrait packages can be expensive.

4
★★★★☆

We love Kiddie Kandids! My oldest daughter was only a few months old when we first visited and have returned every year, several times a year. The staff has an amazing ability to get great shots and are very patient with even the fussiest of kids! I love the fact that you get your photos almost instantly. Be sure to look out for coupons and birthday savings as portrait packages can be expensive.

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Kiddie Kandids takes the absolute BEST pictures of children of ALL ages out of any place around! They take their time and are very patient with the kids. Excellent quality and clarity.

PROS:
CONS: expensive!

5
★★★★★

Kiddie Kandids takes the absolute BEST pictures of children of ALL ages out of any place around! They take their time and are very patient with the kids. Excellent quality and clarity.

PROS:
CONS: expensive!

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The photographers are amazing with children, very patient and playful. They take their time and if your child needs a break, they are more than happy to oblidge. They take excellent pictures and the clarity is top of the line, however they are a little pricy.

4
★★★★☆

The photographers are amazing with children, very patient and playful. They take their time and if your child needs a break, they are more than happy to oblidge. They take excellent pictures and the clarity is top of the line, however they are a little pricy.

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Kiddie Kandids fantastic employees have been able to capture my grandchildren's most precious moments on camera many times. Professional and friendly. Perfect photo memories!

5
★★★★★

Kiddie Kandids fantastic employees have been able to capture my grandchildren's most precious moments on camera many times. Professional and friendly. Perfect photo memories!

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I absolutely LOVE Kiddie Kandids! It's the best place to have your childs pictures taken - by far! High quality printing, get your pictures in minutes. High qualified and friendly staff!

5
★★★★★

I absolutely LOVE Kiddie Kandids! It's the best place to have your childs pictures taken - by far! High quality printing, get your pictures in minutes. High qualified and friendly staff!

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I have been a loyal customer since my first son was born 4 years ago. The photographers ALWAYS take their time to capture the most "perfect" photo! they are patient and kind. I have told MANY people about them and now most of my friends and family go there for their picture needs!

5
★★★★★

I have been a loyal customer since my first son was born 4 years ago. The photographers ALWAYS take their time to capture the most "perfect" photo! they are patient and kind. I have told MANY people about them and now most of my friends and family go there for their picture needs!

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