Honda Of Seattle

Took my 2007 Accord this week to this dealership. I think the actual service is good, but the staff is the worst. Chad seems the most helphful and attentive. I am a family physician so I am used to many different types of people and service personnel, but this staff is one of the most snooty and uninterested ones I have encountered; one service tech advisor had a cell phone plastered to her ear talking to a boyfriend, the cashier was busy talking to her friends on the phone about the night before while taking my money. The receptionist was busy giggling very, very loudly with the gentleman sales person. If you are not interested in buying a new car the sales people don't give you the time of day and look down their noses at you. Thought the actual service may be good, the outward perception is poor.

I bought 2 accords previously from this dealership from Tibur - I loved his sales technique. Happy happy happy with his service and the cars. I thought I needed a new car this year and unfortunately it was a spur of the moment decision, decided to go with the sales person on duty - MY MISTAKE! After 3 hours of negotiations which were almost non existent even though I was trading in a newer Honda. Sales manager laughed at me when I said I couldn't afford what he was talking. Laughed at me. Had to go to higher levels and played good guy - bad guy. I again asked for Tibur and they said he was not available I had to stay with this sales person. I ended up leaving and going to Bellevue Honda. Service here is good though once you buy a car elsewhere.

I have purchased six cars from Honda of Seattle and I was really pleased with my last experence. I was looking at both used and new cars and not sure what I wanted. The salesperson spent a few hours with me going through me options on this lot as well as at their second store, Toyota of Seattle. I finally chose to go with the Accord sedan because it fit my family's needs. They sat me down, got me coffee and some cookies, then asked me what I wanted to pay for the car. I had never seen this approach from a car dealership and was pleasantly surprised. Once the numbers were agreed upon, they detailed it and walked me through all the ins and outs of the vehicle. I plan on sending all my friends and family members to buy from this particular salesperson and Honda of Seattle. Everyone should give them a chance to earn their business.

the meanest people. I have never had a sales person make me feel so bad. I was looking for my first car, at first they seemed very nice, until they tried to rip me off. I looked at a used honda civic. i wanted to knock the price down. i tolfd them i would buy it today if they lowered it a thousand dollars.they said that there is no way that they can negotiate the price, because THEY would end up losing money. They showed me the kelly blue book pricing off the internet, they priced it also in perfect condition, which it was not. there was water damage from the sunroof, a cracked windshieldt, numerous stains and scratches in the paint. when telling them that they said they couldnt do anything. They cant negotiate. .this was the second time. the frst time i went to their partner dealership, Toyota of seattle. the same experience there!!! they couldnt negotiate!! at all!!! a used car??? and then they kept calling and sending emails, even when i tryed to opt out of emails..! its horrible! me and my bofriend will never ever go back. i left the dealership in tears.. it wasnt just that they couldnt do anything, itsjust that they made me feel so stupid. they did tell me that they had the best customer service though. ha.

I bought a new Accord from them and traded in my 2000 Accord. After all price negotiations they reduced the trade-in price by $300. Instead of an apology I had to wait while they "verified" the price that we agreed upon. Eventually they reluctantly adjusted the price, but stopped being friendly. I would recommend to avoid them or verify everything they give you to sign.