Madrona Pointe

★★★★☆
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  • 3202 S. Mason Avenue

    Tacoma, WA 98409

    Map & Directions
  • 877-553-3011

About Madrona Pointe

Hours
Sun 10am-5pm, Mon-Sat 9am-6pm

Real Estate

Real Estate
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WORST APARTMENTS EVER!! SAVE YOUR TIME AND MONEY!!!!!!!!!!!

3
★★★★★

WORST APARTMENTS EVER!! SAVE YOUR TIME AND MONEY!!!!!!!!!!!

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Top Notch! GREAT MAINTENANCE, GREAT MANAGEMENT, AND JUST ALL AROUND A GREAT APARTMENT COMPLEX. I would recommend Madrona to anyone!

3
★★★★★

Top Notch! GREAT MAINTENANCE, GREAT MANAGEMENT, AND JUST ALL AROUND A GREAT APARTMENT COMPLEX. I would recommend Madrona to anyone!

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Easily the worst apartment complex I have ever lived at. I lived in the Z section, and it was completely terrible. Parking is extremely limited for the amount of tenants, I have numerous dents in my car from only 6 months living here now. They say they have pet rules and maintain the grounds, but their attempts are laughable at best. You can't walk in the grass, not even up by the kids playground. When me, my wife and 2 small children moved here were very excited by the playground and pool. The playground now has no slide, is in horrible repair with splintered wood coming off everywhere. The pool and "cabana" are closed due to 'staffing' issues 2 days of the week now. It's odd, considering they have 4 staff in the main office all day most days. With that closed we lose access to the modest workout facility, with old equipment and no water fountains, and its racquetball court that has a hole in the wall, but also the pool....which we were assured would be open for the summer unless it needed maintenance.

Noise is a huge issue, with dogs barking throughout the complex all night, loud music from cars after 9PM, people run appliances all night even though there is a rule against it, nothing is ever done about that. Parties on the weekends are generally loud, sirens will sing beautiful songs every weekend day for you as well as police or paramedics visit.

Their PM security is also non existent. Lighting is terrible, dim and tree branches block light on pathways.

When we moved in they made a 3 page list of things wrong with the apartment. 3 weeks in they had done 2 of the things, although it took them a week to get us a bath that worked. And no, we were not prorated or refunded for that at all, despite asking. The maintenance people generally don't fix issues the first time around, it is generally the second or third visit before anything is done.

As for customer service. It's non existent. I manage a restaurant and have seen better customer service from brand new employee's fresh out of high school. They simply do not care about the tenants.

TLDR: Noisy, the WORST customer service, poor parking, terrible maintenance times. If I could break my lease early without the heavy fees, I would in a heartbeat and move anywhere BUT here. Seriously, I would live in a gutter, the bums are probably more friendly and helpful then the staff here.

1
★☆☆☆☆

Easily the worst apartment complex I have ever lived at. I lived in the Z section, and it was completely terrible. Parking is extremely limited for the amount of tenants, I have numerous dents in my car from only 6 months living here now. They say they have pet rules and maintain the grounds, but their attempts are laughable at best. You can't walk in the grass, not even up by the kids playground. When me, my wife and 2 small children moved here were very excited by the playground and pool. The playground now has no slide, is in horrible repair with splintered wood coming off everywhere. The pool and "cabana" are closed due to 'staffing' issues 2 days of the week now. It's odd, considering they have 4 staff in the main office all day most days. With that closed we lose access to the modest workout facility, with old equipment and no water fountains, and its racquetball court that has a hole in the wall, but also the pool....which we were assured would be open for the summer unless it needed maintenance.

Noise is a huge issue, with dogs barking throughout the complex all night, loud music from cars after 9PM, people run appliances all night even though there is a rule against it, nothing is ever done about that. Parties on the weekends are generally loud, sirens will sing beautiful songs every weekend day for you as well as police or paramedics visit.

Their PM security is also non existent. Lighting is terrible, dim and tree branches block light on pathways.

When we moved in they made a 3 page list of things wrong with the apartment. 3 weeks in they had done 2 of the things, although it took them a week to get us a bath that worked. And no, we were not prorated or refunded for that at all, despite asking. The maintenance people generally don't fix issues the first time around, it is generally the second or third visit before anything is done.

As for customer service. It's non existent. I manage a restaurant and have seen better customer service from brand new employee's fresh out of high school. They simply do not care about the tenants.

TLDR: Noisy, the WORST customer service, poor parking, terrible maintenance times. If I could break my lease early without the heavy fees, I would in a heartbeat and move anywhere BUT here. Seriously, I would live in a gutter, the bums are probably more friendly and helpful then the staff here.

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Great place to stay. These apartments are some of the best I have ever lived in.

2
★★★★★

Great place to stay. These apartments are some of the best I have ever lived in.

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Madrona Pointe is by far the best place that I have ever lived. Everyone here is kind and caring. The maintenance people are always willing to do their jobs and help us whenever there is an issue.

2
★★★★★

Madrona Pointe is by far the best place that I have ever lived. Everyone here is kind and caring. The maintenance people are always willing to do their jobs and help us whenever there is an issue.

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I really love living here. Everyone is so great and nice. Ive never had any problems.

2
★★★★★

I really love living here. Everyone is so great and nice. Ive never had any problems.

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There are so many things going for Madrona Pointe. For the price that I paid Madrona Pointe was great

2
★★★★★

There are so many things going for Madrona Pointe. For the price that I paid Madrona Pointe was great

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GREAT PLACE TO LIVE. I WOULD HIGHLY RECOMMEND THIS PLACE TO EVERYONE WHO IS LOOKING FOR A NICE NEIGHBORHOOD, GREAT MAINTENANCE, GREAT MANAGEMENT, AND JUST ALL AROUND A GREAT APARTMENT COMPLEX.

2
★★★★★

GREAT PLACE TO LIVE. I WOULD HIGHLY RECOMMEND THIS PLACE TO EVERYONE WHO IS LOOKING FOR A NICE NEIGHBORHOOD, GREAT MAINTENANCE, GREAT MANAGEMENT, AND JUST ALL AROUND A GREAT APARTMENT COMPLEX.

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I lived at Madrona Pointe for just over a year. I have never had any real problems. Yes I have had to call in to the office to have my garbage disposer fixed which was not a real big deal. Madrona Pointe was a nice place to live and a good location for me. If I ever go back to the Tacoma area I will be going back to Madrona Pointe.

2
★★★★★

I lived at Madrona Pointe for just over a year. I have never had any real problems. Yes I have had to call in to the office to have my garbage disposer fixed which was not a real big deal. Madrona Pointe was a nice place to live and a good location for me. If I ever go back to the Tacoma area I will be going back to Madrona Pointe.

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my family and i really enjoyed staying there the past 3 years!!!

2
★★★★★

my family and i really enjoyed staying there the past 3 years!!!

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Whenever anything goes wrong, all I have to do is contact them and they are quick to respond. That is a great quality that is hard to find. I highly recommend Madrona Pointe.

2
★★★★★

Whenever anything goes wrong, all I have to do is contact them and they are quick to respond. That is a great quality that is hard to find. I highly recommend Madrona Pointe.

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Great place. I really enjoy living here and I will continue to live here for a long time.

2
★★★★★

Great place. I really enjoy living here and I will continue to live here for a long time.

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I really enjoyed living here. They were always quick to respond to anything and they were always nice.

2
★★★★★

I really enjoyed living here. They were always quick to respond to anything and they were always nice.

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I think madrona is a great property and well kept. I enjoy living here and would be glad to come back if i was to move back to the tacoma washington area.

2
★★★★★

I think madrona is a great property and well kept. I enjoy living here and would be glad to come back if i was to move back to the tacoma washington area.

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I have lived here through many management changes and tons of promises, but the new management has definitly cleaned this place up and they have only been here two months or so. They evicted the bad neighbor in our building, got the dumpsters fixed, fixed the sprinklers systems and the sewer leaks, put new bark in all the flower beds, etc. As far as crime goes, I think it wasn't ever that bad but it is really peaceful now that we have a new security guards every night! I really like the new staff, too. They are very friendly and cute too! Anyway, Overlook is not overlooked any more. . . I might stick around a while to see the new paint job they are starting!
They are the best managers we have had.

2
★★★★★

I have lived here through many management changes and tons of promises, but the new management has definitly cleaned this place up and they have only been here two months or so. They evicted the bad neighbor in our building, got the dumpsters fixed, fixed the sprinklers systems and the sewer leaks, put new bark in all the flower beds, etc. As far as crime goes, I think it wasn't ever that bad but it is really peaceful now that we have a new security guards every night! I really like the new staff, too. They are very friendly and cute too! Anyway, Overlook is not overlooked any more. . . I might stick around a while to see the new paint job they are starting!
They are the best managers we have had.

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i really enjoyed being here. I think the have really good staff for such a big place and its a very nice community! my favorite was the propeties conceirge (louann) she walked my dog for me and helped when i was new to the area

2
★★★★★

i really enjoyed being here. I think the have really good staff for such a big place and its a very nice community! my favorite was the propeties conceirge (louann) she walked my dog for me and helped when i was new to the area

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I've read all the bad reviews and it amazes me what some people have written. I absolutely love this apartment complex and have never had any problems. The cabana is wonderful, it's so nice to have a tanning salon and area to work out. The washer/dryer's are key, its so nice to have them in my apartment. And there is a car wash. Its so easy and convenient to go wash my car. Any time I have a problem, maintenance responds so quickly. People have written such bad things about it here and I have not experienced any of it. I guess some people just have a bad outlook on life in general. I have lived at some crappy places and this is definitely not a bad place to be. I think its horrible that a few grumpy people were unhappy here so they have to write about it. Obviously the place isnt that bad or people wouldnt still be living here. My neighbors have been here for several years and have had no problems at all.

2
★★★★★

I've read all the bad reviews and it amazes me what some people have written. I absolutely love this apartment complex and have never had any problems. The cabana is wonderful, it's so nice to have a tanning salon and area to work out. The washer/dryer's are key, its so nice to have them in my apartment. And there is a car wash. Its so easy and convenient to go wash my car. Any time I have a problem, maintenance responds so quickly. People have written such bad things about it here and I have not experienced any of it. I guess some people just have a bad outlook on life in general. I have lived at some crappy places and this is definitely not a bad place to be. I think its horrible that a few grumpy people were unhappy here so they have to write about it. Obviously the place isnt that bad or people wouldnt still be living here. My neighbors have been here for several years and have had no problems at all.

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I just wanted to say thank you the people at Madrona Pointe. I just recently had to leave the complex due to some domestic issues. The gentleman who helped me, carefully walked me through how I needed to legally get my name off of the lease. They were discrete with my situation and very understanding. They even recommended another property that worked with my budget and met my living needs.

2
★★★★★

I just wanted to say thank you the people at Madrona Pointe. I just recently had to leave the complex due to some domestic issues. The gentleman who helped me, carefully walked me through how I needed to legally get my name off of the lease. They were discrete with my situation and very understanding. They even recommended another property that worked with my budget and met my living needs.

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So I have lived at madrona pointe for 3 years and when i moved in everything was good. they office was super nice and proffesional. then after a few months of living there i put in a work order and maitnance never came so i got angry went to the office to let them have it and i couldnt do it they were so understanding and kind about it and had matnance take care of the issues asap. i have evan had hard times and they worked wioth me insted of kicking me out how many places do you know that will do that. i also enjoy all of the ammenites that they have i just wish that the hot tub was open. other thatn that i like it.

2
★★★★★

So I have lived at madrona pointe for 3 years and when i moved in everything was good. they office was super nice and proffesional. then after a few months of living there i put in a work order and maitnance never came so i got angry went to the office to let them have it and i couldnt do it they were so understanding and kind about it and had matnance take care of the issues asap. i have evan had hard times and they worked wioth me insted of kicking me out how many places do you know that will do that. i also enjoy all of the ammenites that they have i just wish that the hot tub was open. other thatn that i like it.

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I just moved out of madrona pointe on november 30th. This is by far the worst place I have ever lived. They are great when you are signing your lease but the second you initial every line of crap in your lease, it is over for you and your sanity. I lived on the bottom floor and my neighbors above me always threw trash over their balcony into my yard. I complained repeatedly because it was beer cans and cigarettes and I had a younger cousin staying with me for a short time. The leasing office told me there was nothing they could do. When we moved in there were extensive stains on the carpet and we were promised new carpet. It never came. MY bedroom window was level with the sidewalk outside. This would not have been a bother but the windows were single pane and even when they were shut dirt and water would make its way to my window sill. On our move out date, we were not informed of a intent to vacate deadline and were charged decembers rent even though we were not going to be living there. They did however send us a notice on our door reminding us we had two weeks to RENEW our lease. We were also charged for new carpeting fees, even though that was supposed to be taken care of when we moved in. They charged us for mold damage (caused by the single pane windows) even though they simply painted over it to "fix" it. When things in our apartment broke, i.e.; the dishwasher, washing machine, towel rack, dryer, and seals on the kitchen and bathroom sinks, it took weeks for the "emergency maintenance" to fix....if ever at all. I would highly suggest never moving into this hell hole. They have no problem sneaking around rules to get your money. If you do choose to move in here be very careful about the money they try to fine you. I put up a pretty good fight and brought my move out cost down from $1528 to $1044. This is STILL unacceptable because I paid my $400 pet deposit and my $800 move in deposit but somehow that magically disappears in hidden costs.

1
★☆☆☆☆

I just moved out of madrona pointe on november 30th. This is by far the worst place I have ever lived. They are great when you are signing your lease but the second you initial every line of crap in your lease, it is over for you and your sanity. I lived on the bottom floor and my neighbors above me always threw trash over their balcony into my yard. I complained repeatedly because it was beer cans and cigarettes and I had a younger cousin staying with me for a short time. The leasing office told me there was nothing they could do. When we moved in there were extensive stains on the carpet and we were promised new carpet. It never came. MY bedroom window was level with the sidewalk outside. This would not have been a bother but the windows were single pane and even when they were shut dirt and water would make its way to my window sill. On our move out date, we were not informed of a intent to vacate deadline and were charged decembers rent even though we were not going to be living there. They did however send us a notice on our door reminding us we had two weeks to RENEW our lease. We were also charged for new carpeting fees, even though that was supposed to be taken care of when we moved in. They charged us for mold damage (caused by the single pane windows) even though they simply painted over it to "fix" it. When things in our apartment broke, i.e.; the dishwasher, washing machine, towel rack, dryer, and seals on the kitchen and bathroom sinks, it took weeks for the "emergency maintenance" to fix....if ever at all. I would highly suggest never moving into this hell hole. They have no problem sneaking around rules to get your money. If you do choose to move in here be very careful about the money they try to fine you. I put up a pretty good fight and brought my move out cost down from $1528 to $1044. This is STILL unacceptable because I paid my $400 pet deposit and my $800 move in deposit but somehow that magically disappears in hidden costs.

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1 out of 2 people found this review helpful.

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I have lived in these apartments for going on 4 years. They have gotten better over the years. Management is nice but not very helpful. In fact they are kind of scatterbrained. The apartments themselves are taking care of. Maintenance crew is good. And the apartment size isn't to bad

3
★★★☆☆

I have lived in these apartments for going on 4 years. They have gotten better over the years. Management is nice but not very helpful. In fact they are kind of scatterbrained. The apartments themselves are taking care of. Maintenance crew is good. And the apartment size isn't to bad

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0 out of 1 people found this review helpful.

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I would not recommend this place to anyone. They seriously bite. They pretend to be nice when they first meet you to get you to move in. Once you're in though, it's a whole different story. Most of the apartments don't have screens that work, if something breaks they take their sweet time to come and fix it. Oh and don't expect to get your deposit back, nope, they take it all and then more often than not charge you more money. That's even if you clean your apartment. You can clean it better than they gave it to you and you are still charged for the re-painting, for them to clean the carpets and whatever else they choose. The management staff is rude and unhelpful. All and all I would not wish this place on my worst enemy.

0
★☆☆☆☆

I would not recommend this place to anyone. They seriously bite. They pretend to be nice when they first meet you to get you to move in. Once you're in though, it's a whole different story. Most of the apartments don't have screens that work, if something breaks they take their sweet time to come and fix it. Oh and don't expect to get your deposit back, nope, they take it all and then more often than not charge you more money. That's even if you clean your apartment. You can clean it better than they gave it to you and you are still charged for the re-painting, for them to clean the carpets and whatever else they choose. The management staff is rude and unhelpful. All and all I would not wish this place on my worst enemy.

Cons: hot tub hasn't work in 3 yrs but they still advertise they have one, poor staff, bad upkeep

 

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