Stellar Travel

★★★☆☆
  • 1800 112th Ave Ne Ste 310e

    Bellevue, WA 98004

    Map & Directions
  • 425-747-1900

About Stellar Travel

Categories
  • Travel Agencies
  • Cruises

Hotels & Travel

Hotels & Travel
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3.0 2
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We used Stellar Travel for our Hawaiian Honeymoon this last year, it was amazing! We did our research (and even saw the review below) called a couple agencies and had our eyes set on a hotel in Maui. When we talked to Sheryl Graddon at Stellar she told mentioned she'd done an on-site inspection of the hotel and it seemed a little run down. She recommended a few other places in the area that were in our budget but hot on her list was the Papakea, a condo with a full kitchen. We LOVED the Papakea, when we arrived there was a welcome basket with snacks/chocolate to get us started. Since we were Sheryl's clients, they gave us the ground floor ocean front room, we could just walk out the door and be next to the water. He knowledge of the islands and connections were spot on, we'd definitely use her again for our next trip.

5
★★★★★

We used Stellar Travel for our Hawaiian Honeymoon this last year, it was amazing! We did our research (and even saw the review below) called a couple agencies and had our eyes set on a hotel in Maui. When we talked to Sheryl Graddon at Stellar she told mentioned she'd done an on-site inspection of the hotel and it seemed a little run down. She recommended a few other places in the area that were in our budget but hot on her list was the Papakea, a condo with a full kitchen. We LOVED the Papakea, when we arrived there was a welcome basket with snacks/chocolate to get us started. Since we were Sheryl's clients, they gave us the ground floor ocean front room, we could just walk out the door and be next to the water. He knowledge of the islands and connections were spot on, we'd definitely use her again for our next trip.

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Stellar Travel provided us the absolute worst possible customer experience when we engaged them to help us plan and book our honeymoon. I can only guess that they spent absolutely no time researching the cruise they recommended because they booked us on a 55 and older cruise. We were easily 20 years younger than anyone else we saw on board.

In addition, Stellar lied to us about our room details (really, seriously, flat out lied), misrepresented ship amenities, and when we had no choice but to disembark on the 4th day of the 15 night cruise - Stellar was of no help - despite their claims to "be there before, during, and AFTER our vacation".

When we took this up with them they admitted fault and offered to help us get a partial or full refund. When we decided to act on that recommendation they changed their minds and instead we got a cold response from their legal department claiming that they had no responsibility for the quality of the cruise. Their customer experience manager/owner, Susan Bluhm, didn??t even care to respond to us directly. Nor did any one of the several agents who passed us around during our planning.

For a company who claims to have such a customer centric benefit Stellar should be ashamed. They made NO attempt to make this right. This was our honeymoon. It meant nothing to them but we'll never have another.

1
★☆☆☆☆

Stellar Travel provided us the absolute worst possible customer experience when we engaged them to help us plan and book our honeymoon. I can only guess that they spent absolutely no time researching the cruise they recommended because they booked us on a 55 and older cruise. We were easily 20 years younger than anyone else we saw on board.

In addition, Stellar lied to us about our room details (really, seriously, flat out lied), misrepresented ship amenities, and when we had no choice but to disembark on the 4th day of the 15 night cruise - Stellar was of no help - despite their claims to "be there before, during, and AFTER our vacation".

When we took this up with them they admitted fault and offered to help us get a partial or full refund. When we decided to act on that recommendation they changed their minds and instead we got a cold response from their legal department claiming that they had no responsibility for the quality of the cruise. Their customer experience manager/owner, Susan Bluhm, didn??t even care to respond to us directly. Nor did any one of the several agents who passed us around during our planning.

For a company who claims to have such a customer centric benefit Stellar should be ashamed. They made NO attempt to make this right. This was our honeymoon. It meant nothing to them but we'll never have another.

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