Sportsman Chalet

★★★☆☆
  • 2420 James St

    Bellingham, WA 98225

    Map & Directions
  • 360-671-1044

Sports & Recreation

Sports & Recreation
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Do yourself a favor: when you get in your car with the intention of going to Sportsman Chalet, DON'T. Drive about 80 miles south to Sturtevant's in Bellevue. Everything you need to know about skiing and snowboarding will be answered intelligently by people (above the age of 21) WHO KNOW WHAT THEY'RE SELLING, and KNOW THE INDUSTRY. I've lived here all my life, skied most of my life, and gave up on Sportsman Chalet about 20 years ago, even though I really want to like this place. I return for very simple things, and each time I get frustrated at the lack of professionalism, knowledge, and product. Unless you're an absolute beginner who doesn't know anything about skiing, you need to go to Sturtevant's. If you're not willing to drive that far, check out Glacier Ski Shop. Even though their inventory is very small, they also know what the hell they are talking about and are very helpful. Hell, even go to Fairhaven Bike and Ski, although their snowsports inventory seems to be reducing every year, and the salespeople seem to be unmotivated at times.

2
★★☆☆☆

Do yourself a favor: when you get in your car with the intention of going to Sportsman Chalet, DON'T. Drive about 80 miles south to Sturtevant's in Bellevue. Everything you need to know about skiing and snowboarding will be answered intelligently by people (above the age of 21) WHO KNOW WHAT THEY'RE SELLING, and KNOW THE INDUSTRY. I've lived here all my life, skied most of my life, and gave up on Sportsman Chalet about 20 years ago, even though I really want to like this place. I return for very simple things, and each time I get frustrated at the lack of professionalism, knowledge, and product. Unless you're an absolute beginner who doesn't know anything about skiing, you need to go to Sturtevant's. If you're not willing to drive that far, check out Glacier Ski Shop. Even though their inventory is very small, they also know what the hell they are talking about and are very helpful. Hell, even go to Fairhaven Bike and Ski, although their snowsports inventory seems to be reducing every year, and the salespeople seem to be unmotivated at times.

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0 out of 1 people found this review helpful.

Business Response:

Stacy, We are very sorry to hear that this is the impression that we give you. We love Sturtevant's too, but we hope that we are just as good as them at what we do. If there is anything that we can do to fix this please give us a try again. -Management-
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These guys know more about snowboards than I could ever dream of wanting to know. Great Prices. They are also located right next to Trader Joe's now, which is great, very close to Mt. Baker Highway. A dude with long hair helped me with a snowboard package and I have to say it may have been the best customer service experience I have ever had, you should buy stuff from him. They also have a lot more stuff in their store, I'm sure they know a lot about all of it.

5
★★★★★

These guys know more about snowboards than I could ever dream of wanting to know. Great Prices. They are also located right next to Trader Joe's now, which is great, very close to Mt. Baker Highway. A dude with long hair helped me with a snowboard package and I have to say it may have been the best customer service experience I have ever had, you should buy stuff from him. They also have a lot more stuff in their store, I'm sure they know a lot about all of it.

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1 out of 1 people found this review helpful.

Business Response:

Thanks Dave, Right back at you.
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Over the years I have shopped at every ski shop in Bellingham. Sportsman Chalet has done a great job of dealing with my family in a friendly and professional manner. The staff really knows their stuff. My last pair of ski boots really needed some custom work and they took care of all the issues and they fit great now. I would rate them as the best in B'ham.

5
★★★★★

Over the years I have shopped at every ski shop in Bellingham. Sportsman Chalet has done a great job of dealing with my family in a friendly and professional manner. The staff really knows their stuff. My last pair of ski boots really needed some custom work and they took care of all the issues and they fit great now. I would rate them as the best in B'ham.

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2 out of 2 people found this review helpful.

Business Response:

Best in Bellingham, well, were flattered. Thanks T.W.
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I had two pairs of brand new skis mounted here and one pair came back with dimples and screw holes through the bottom and the other was just dippled. The tech was very apologetic, but the owner refused to do anything about the situation. He said dippled skis happen all the time at his store when being mounted and he was not going to replace the skis will the drill holes that went all the way through.

I ended up having to contact the manufacturer and deal with it myself. Very poor customer service. The owner was defensive and rude.

1
★☆☆☆☆

I had two pairs of brand new skis mounted here and one pair came back with dimples and screw holes through the bottom and the other was just dippled. The tech was very apologetic, but the owner refused to do anything about the situation. He said dippled skis happen all the time at his store when being mounted and he was not going to replace the skis will the drill holes that went all the way through.

I ended up having to contact the manufacturer and deal with it myself. Very poor customer service. The owner was defensive and rude.

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0 out of 2 people found this review helpful.

Business Response:

We are very sorry to hear that this issue was not resolved in a manner that was to your satisfaction. Dimpled skis should never happen and we are very sorry that it happened to your skis. If we did not fix the issue to your liking, please contact us to let us know what we can do for you or do differently in the future. -Management-
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run by locals, for locals. definetly specialize in ski equipment. they rent as well as sell. provide good info on area places to go to, hidden jems that REI wouldnt even know about. Located downtown area.

4
★★★★☆

run by locals, for locals. definetly specialize in ski equipment. they rent as well as sell. provide good info on area places to go to, hidden jems that REI wouldnt even know about. Located downtown area.

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2 out of 2 people found this review helpful.

Business Response:

Travis, That is exactly what we are striving to be. Thank you

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