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| Recommended: | yes | 0 | no | 0 |
I'm very disappointed in the service of Country Homes Power Equipment.
I purchased a new Stihl chainsaw Farm Boss in the Summer of 2008. At that time they offer a package to purchase a spare chain and 3 tuneups for roughly the price of a new chain. It seems like an easy decision. The catch is that you have to do the tuneups during their slow time in January and Febrary. I still agreed.
I cut about 5 cord of wood and the saw was everything I hoped for.
February came around and I had to use my 1st tuneup coupon. Eventhough the saw probably didn't need anything, I brought it in anyway.
In September go to cut wood again and I drain out the fuel with stabilizer and put new fuel and oil with stabilizer like stihl recommends, and start the saw. I limb a down tree and can't get through the first cut before it stalls. It stalls when you give it any gas. I check the air filter chain tension and everything one usually does when this happens before I feel its a plugged jet or carb issue. I was frustraded so I got my old echo chainsaw out filled it with gas and finished the day.
I called the service department at the northside and they said to bring it in. When its done the clerk said $80.00. I explained what happened and he told me that it was old bad gas and that is not warrenty. I told them this was the 1st use since I got it back from a tuneup. They didn't care. I said it dosen't seem fair that if it comes back from Country Homes from a tuneup, it should run even if it was 6 months. He dissagreed. He said I should drain the gas every month and run it for 5 minutes with new gas and that gas can go bad in a month. He also told be that Stihl was behind in technology because the carb jets are getting smaller and gas is getting worse and it happens.
He really didn't talk good about Stihl for being a Stihl Dealer. I said why would I come back as a repeat customer and he said that this is the best he can do. I said full price was the best he could do to keep a customer and he said yes.
My first thought is that the FREE tuneup they give you January really makes you PAY for a tuneup in the fall.
I will drive to Post Falls Idaho to get all my Stihl chainsaw needs and not recommed Country Homes to anybody
Posted 10/21/09 | Report Abuse
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If you didn't buy your machine new from them, don't bother going in and asking for service... they won't do it. Parts prices are way too high, and rarely in stock unless it's a practically new machine. Unless you absolutely have to have a Stihl, but from anyone else.
Posted 01/03/09 | Report Abuse
1 out of 1 people found this review helpful.
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I'm very disappointed in the service of Country Homes Power Equipment.
I purchased a new Stihl chainsaw Farm Boss in the Summer of 2008. At that time they offer a package to purchase a spare chain and 3 tuneups for roughly the price of a new chain. It seems like an easy decision. The catch is that you have to do the tuneups during their slow time in January and Febrary. I still agreed.
I cut about 5 cord of wood and the saw was everything I hoped for.
February came around and I had to use my 1st tuneup coupon. Eventhough the saw probably didn't need anything, I brought it in anyway.
In September go to cut wood again and I drain out the fuel with stabilizer and put new fuel and oil with stabilizer like stihl recommends, and start the saw. I limb a down tree and can't get through the first cut before it stalls. It stalls when you give it any gas. I check the air filter chain tension and everything one usually does when this happens before I feel its a plugged jet or carb issue. I was frustraded so I got my old echo chainsaw out filled it with gas and finished the day.
I called the service department at the northside and they said to bring it in. When its done the clerk said $80.00. I explained what happened and he told me that it was old bad gas and that is not warrenty. I told them this was the 1st use since I got it back from a tuneup. They didn't care. I said it dosen't seem fair that if it comes back from Country Homes from a tuneup, it should run even if it was 6 months. He dissagreed. He said I should drain the gas every month and run it for 5 minutes with new gas and that gas can go bad in a month. He also told be that Stihl was behind in technology because the carb jets are getting smaller and gas is getting worse and it happens.
He really didn't talk good about Stihl for being a Stihl Dealer. I said why would I come back as a repeat customer and he said that this is the best he can do. I said full price was the best he could do to keep a customer and he said yes.
My first thought is that the FREE tuneup they give you January really makes you PAY for a tuneup in the fall.
I will drive to Post Falls Idaho to get all my Stihl chainsaw needs and not recommed Country Homes to anybody
Pros: They are a Stihl Dealer
Cons: They Don't Stand Behind Their Service
Posted 10/21/09
We are very disappointed with the service provided by this company. We hired these "professionals" to install a woodstove in our home over 3 months ago. We promptly paid them over $3,000. To make a long story short-it has been over 3 months and even given multiple tries to fix the installation and bring this stove up to code - this company has failed to provide the stove and installation we paid for. It is now very close to winter and we cannot use our stove. A brief note on the history of this installation. We decided to go through one company to get our job done. The company installer arrived to install our stove-he drilled the hole in our roof and through our wall and then told us he didn't have the right pipe to finish the job. He was going to come back and bring the pipe at an apt. set for the same week. The apt. came and went with no word from the installer. We changed our schedule to meet him for the scheduled apt. the next day he called to expain that he had to use the pipe for our job at the job he did before ours. We weren't thrilled, but we scheduled another apt. to get the job done. He missed this apt. as well. We ended up waiting several weeks for him to bring the correct pipe. Finally, the job was finished and the inspector came and said our stove wasn't installed up to code. We waited for the installer to come and remedy the problem. It took him several tries to keep. his scheduled apts. Finally he came, but his solution looked bad and still was not up to code. We've had troubles getting attention and responses. The problem still is not fixed. The other day they contacted us to tell us that we may have to pay for a more expensive stove to solve the clearance problems caused by the installer. They are blaming the installation difficulties on us rather than taking personal responsibility for their installation problems. We've learned that you do not pay for a job until after it passes code.
Pros: Nice Looking Wood Stoves
Cons: Poor Attention to Code Details, Unfriendly and Slow to Address Installation Issues
Posted 11/03/08
