Maurices

★★★☆☆
  • 116 E 4th Ave

    Ellensburg, WA 98926

    Map & Directions
  • 509-925-9350

About Maurices

Hours
Sun 11am-6pm, Mon-Fri 10am-8pm, Sat 10am-6pm

Shopping

Shopping
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2.5 2
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I have been shopping at Maurices ever since a little girl. I have never had such terrible customer service ever in my life up until today. The lady was rude. Absolutely rude. I had bought a pair of boots 2 days prior to that, and I had came in to return them. Receipt and all. She takes one look at me, and one look at the boots and says..."umm no we will not take these, you wore them outside." Yes I did to my car and into my work so for about literally 20 steps. She then reply's snotty.."Well we cant take them back since you worse them outside, they can only be worn inside." UMMMM I then replied..."They are boots...aren't they meant to be worn outside?!?!" I then also pointed out the poor quality of the boots with glue holding on the soles that had just looked like a 5 year old smacked that sucker on there. "There is nothing we can do..sorry" I spent 45$ on these boots..now SOL she says. Cant return them. They are defective boots and yet still wont except them because I had worn them for 20 steps...how is this possible? I am very very disappointed and will be contacting corporate. I do not trust the Ellensburg Maurices anymore. Shopping needs to be fun, and if a customer has a item that needs returned 2 days after purchasing the item the company needs to give the customer back there cash. They stole from me. Lied to me. Never warned me about how if I had stepped one foot out my door they wouldn't take them back even though its a default product. There should be some type of label by the shoe area stating there "rules" about return on shoes/boots. How many other people where scammed by this? Unacceptable.

1
★☆☆☆☆

I have been shopping at Maurices ever since a little girl. I have never had such terrible customer service ever in my life up until today. The lady was rude. Absolutely rude. I had bought a pair of boots 2 days prior to that, and I had came in to return them. Receipt and all. She takes one look at me, and one look at the boots and says..."umm no we will not take these, you wore them outside." Yes I did to my car and into my work so for about literally 20 steps. She then reply's snotty.."Well we cant take them back since you worse them outside, they can only be worn inside." UMMMM I then replied..."They are boots...aren't they meant to be worn outside?!?!" I then also pointed out the poor quality of the boots with glue holding on the soles that had just looked like a 5 year old smacked that sucker on there. "There is nothing we can do..sorry" I spent 45$ on these boots..now SOL she says. Cant return them. They are defective boots and yet still wont except them because I had worn them for 20 steps...how is this possible? I am very very disappointed and will be contacting corporate. I do not trust the Ellensburg Maurices anymore. Shopping needs to be fun, and if a customer has a item that needs returned 2 days after purchasing the item the company needs to give the customer back there cash. They stole from me. Lied to me. Never warned me about how if I had stepped one foot out my door they wouldn't take them back even though its a default product. There should be some type of label by the shoe area stating there "rules" about return on shoes/boots. How many other people where scammed by this? Unacceptable.

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I have been going to Maurices since I was about 11 years old and stared wearing junior size clothing. I found that they had some of the cutest clothing espeically that you could find locally. I think the prices are fair, although they have great sales and the staff is really nice and helpful. The clothing is trendy and mostly aimed toward young people. The only down fall is that is a small star and the sizes are limited.

4
★★★★☆

I have been going to Maurices since I was about 11 years old and stared wearing junior size clothing. I found that they had some of the cutest clothing espeically that you could find locally. I think the prices are fair, although they have great sales and the staff is really nice and helpful. The clothing is trendy and mostly aimed toward young people. The only down fall is that is a small star and the sizes are limited.

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