Action Small Appliance Svc

★★☆☆☆

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The other reviews are spot on, this is the worst service I have ever dealt with. Treats us rudely. 110 days later we still do not have our machine back, no less any idea when or if it will ever be returned. Use any other Krups Service

3
★★★★★

The other reviews are spot on, this is the worst service I have ever dealt with. Treats us rudely. 110 days later we still do not have our machine back, no less any idea when or if it will ever be returned. Use any other Krups Service

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I have used Action Small Appliance service a few times in the last 30 years. The service has been very reasonable every time. Not one to waste time chatting, Dave has been very good about estimates and most every thing has been ready on time or even before promised. It sure is nice to find someone who can fix things, and not be told that "its not worth fixing and better to buy a new one". Even in a place as large as Seattle, there aren't many places you can find that kind of service. My last need was to fix a Braun shaver that wouldn't hold a charge. I went on line to see how much it would cost to replace my shaver. The cost of a new one was shocking, obviously reflecting the difference in the dollar vs german mark. But Dave's cost was very reasonable.

5
★★★★★

I have used Action Small Appliance service a few times in the last 30 years. The service has been very reasonable every time. Not one to waste time chatting, Dave has been very good about estimates and most every thing has been ready on time or even before promised. It sure is nice to find someone who can fix things, and not be told that "its not worth fixing and better to buy a new one". Even in a place as large as Seattle, there aren't many places you can find that kind of service. My last need was to fix a Braun shaver that wouldn't hold a charge. I went on line to see how much it would cost to replace my shaver. The cost of a new one was shocking, obviously reflecting the difference in the dollar vs german mark. But Dave's cost was very reasonable.

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.

Very rude and obnoxious owner operator. My first dealing with him was somewhat bizarre but tucked that away so I could be extra careful to not piss him off next time. Unfortunately within the first 30 secionds on the phone he was calling me a f dirt bag while looking for my misplaced paperwork from 6 weeks ago. He is not a member of the BBB and they don't take complaints about rude behavior anyway. Called Mr Coffee and their going to send out a new one for free. Will never do service via this guy again.

1
★☆☆☆☆

Very rude and obnoxious owner operator. My first dealing with him was somewhat bizarre but tucked that away so I could be extra careful to not piss him off next time. Unfortunately within the first 30 secionds on the phone he was calling me a f dirt bag while looking for my misplaced paperwork from 6 weeks ago. He is not a member of the BBB and they don't take complaints about rude behavior anyway. Called Mr Coffee and their going to send out a new one for free. Will never do service via this guy again.

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.

Sucks that i and all my hairstylist Friends have to use his service. But it's the only place to get clipped fixed. Everytime I go, I dread it. I think to myself that I'm not going to say much to the guy and just drop of my clippers but somehow, some way, he alway manages to say something rude to me that gets underneath my skin. For exaple, I ask him politely, "is there anyhing I can do to maintenfe my clippers so that I don't have to take it in that much becuase the motor wa over heated fruequently?" his response "well don't tht shut shot apart onu counter!" that just one example. It really sucks that I have to pay him to piss me off. I'm going in today to pick up my clippers I already put it off for 2 weeks. I dropped them off 3 months ago. He said it was going to be a week so a month later I go in there and he said he ordered a par for it and it's suppose to come in the next day. That was 2 months ago. So ridiculous!

1
★☆☆☆☆

Sucks that i and all my hairstylist Friends have to use his service. But it's the only place to get clipped fixed. Everytime I go, I dread it. I think to myself that I'm not going to say much to the guy and just drop of my clippers but somehow, some way, he alway manages to say something rude to me that gets underneath my skin. For exaple, I ask him politely, "is there anyhing I can do to maintenfe my clippers so that I don't have to take it in that much becuase the motor wa over heated fruequently?" his response "well don't tht shut shot apart onu counter!" that just one example. It really sucks that I have to pay him to piss me off. I'm going in today to pick up my clippers I already put it off for 2 weeks. I dropped them off 3 months ago. He said it was going to be a week so a month later I go in there and he said he ordered a par for it and it's suppose to come in the next day. That was 2 months ago. So ridiculous!

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.

I have had several dealings with this operation and my impression is that this guy truly hates what he does. He is so rude and unfriendly he acts like there is no one else that does this work and so he does not have to be nice to get business. Problem for some of us is this is somewhat true since most of their business is from companies that contract him to do warranty work on small appliances (Oster, Delongi, Braun, etc). So if you can skip this guy I would advise you to do it. I have thrown my last 2 appliances away rather than have them fixed under warranty because this person is so ugly to deal with. I just was given their phone number for "customer service" for a small appliance on the blink only to have this guy answer the phone....I wanted to hang up! Once I verified it is the same place I have had previous bad experiences with I have decided to complain to the company and write it off as a loss. I don't need the aggravation. In the future am going to try and figure out what companies use him before I purchase since the quality of merchandise these days is so poor you really need to be able to use the warranty. Maybe if more people would complain to the company when they are in a similar situation we can put this jerk out of business.

1
★☆☆☆☆

I have had several dealings with this operation and my impression is that this guy truly hates what he does. He is so rude and unfriendly he acts like there is no one else that does this work and so he does not have to be nice to get business. Problem for some of us is this is somewhat true since most of their business is from companies that contract him to do warranty work on small appliances (Oster, Delongi, Braun, etc). So if you can skip this guy I would advise you to do it. I have thrown my last 2 appliances away rather than have them fixed under warranty because this person is so ugly to deal with. I just was given their phone number for "customer service" for a small appliance on the blink only to have this guy answer the phone....I wanted to hang up! Once I verified it is the same place I have had previous bad experiences with I have decided to complain to the company and write it off as a loss. I don't need the aggravation. In the future am going to try and figure out what companies use him before I purchase since the quality of merchandise these days is so poor you really need to be able to use the warranty. Maybe if more people would complain to the company when they are in a similar situation we can put this jerk out of business.

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.

I thought maybe it was just me, but after reading the other the reviews, it's obvious that the owner of this business truly doesn't care about his customers. He can be that way probably because this is the only place in the Seattle area that you can find many of these small appliance parts. I finally stopped shopping there for good after he sold me a replacement part for my electric razor knowing (but not telling me) that it required special tools to install it. When I went back, he told me I couldn't install it myself, but he wouldn't let me return the part. When I asked him why he didn't tell me when I first bought the part that I probably wouldn't be able to install it, he said it was because I didn't ask--which was true but he knew when he sold it to me that the part wasn't going to work for me. I then had no choice but to pay him to install the part. I would have been happy to do that to begin with if he had told me up front that that was probably going to be necessary. As it is, I will never go back there again, and thanks to internet shopping, I don't have to. I'll gladly pay shipping rather than give this guy another dime. He's a real piece of work.

0
★☆☆☆☆

I thought maybe it was just me, but after reading the other the reviews, it's obvious that the owner of this business truly doesn't care about his customers. He can be that way probably because this is the only place in the Seattle area that you can find many of these small appliance parts. I finally stopped shopping there for good after he sold me a replacement part for my electric razor knowing (but not telling me) that it required special tools to install it. When I went back, he told me I couldn't install it myself, but he wouldn't let me return the part. When I asked him why he didn't tell me when I first bought the part that I probably wouldn't be able to install it, he said it was because I didn't ask--which was true but he knew when he sold it to me that the part wasn't going to work for me. I then had no choice but to pay him to install the part. I would have been happy to do that to begin with if he had told me up front that that was probably going to be necessary. As it is, I will never go back there again, and thanks to internet shopping, I don't have to. I'll gladly pay shipping rather than give this guy another dime. He's a real piece of work.

Pros: Good selection of parts you can't find locally anywhere else.

Cons: The owner operates his business in a way that is abusive to his customers.

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Took an espresso machine machine twice to Action in Seattle for service. First time was OK, second time he dropped off the face of the earth. No calls, no followup, and the same rude treatment documented here. I went to the shop long after the repair should have been done and King said he had no parts and no clue. Called again in another week and he told me the company had sent a new replacement (which arrived at my door that day!). He sure as hell wasn't going to tell me about it.

These guys are the worst, and how they're still in business is way beyond me. "No Action" Small Appliance Service should be run out of town.

1
★☆☆☆☆

Took an espresso machine machine twice to Action in Seattle for service. First time was OK, second time he dropped off the face of the earth. No calls, no followup, and the same rude treatment documented here. I went to the shop long after the repair should have been done and King said he had no parts and no clue. Called again in another week and he told me the company had sent a new replacement (which arrived at my door that day!). He sure as hell wasn't going to tell me about it.

These guys are the worst, and how they're still in business is way beyond me. "No Action" Small Appliance Service should be run out of town.

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.

This shopkeeper did nothing to make me want to return. He was abrasive and argumentative. His dirty and cluttered shop was filled with signs with hostile messages indicating his lack of responsibility for anything. Notably, he did not offer me a receipt for my inexpensive item, which seemed an error in the untrustworthy atmosphere he created. To top it off, my part didn't fit. I'm not going back for a refund though. Action Small Appliances is not the best Seattle has to offer.

1
★★☆☆☆

This shopkeeper did nothing to make me want to return. He was abrasive and argumentative. His dirty and cluttered shop was filled with signs with hostile messages indicating his lack of responsibility for anything. Notably, he did not offer me a receipt for my inexpensive item, which seemed an error in the untrustworthy atmosphere he created. To top it off, my part didn't fit. I'm not going back for a refund though. Action Small Appliances is not the best Seattle has to offer.

Cons: Abrasive, part didn't fit.

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wow what a experience,Starbucks gave me referral to Action small Appliance, to fix a home espresso machine. I have never in all my life dealt with a bigger A hole. Dave king the owner and sole employee is the worst businessman i have ever dealt with by far in 40 some years. called 2 weeks after my machine was supposed to be fixed,Dave told me he had not got to it yet. this was 1 month after dropping it off.I asked when he could look at it he told me very rudely,WHEN HE GOT AROUND TO IT. So i went to pick up machine after all this guy would not get anymore of my business if this was the way he was going to talk to me. After some very rude and very vulgar remarks from Mr. king he finally returned my machine. Oh yea this guy had the nerve to throw my deposit money on the floor, five dollars short no less then after a few more rude swear words he turned his back and swore all the way to the back of his shop.What a experience. Never give this man your business or YOU WILL BE SORRY. Never dealt with a bigger jerk in all my years of doing business.

1
★☆☆☆☆

wow what a experience,Starbucks gave me referral to Action small Appliance, to fix a home espresso machine. I have never in all my life dealt with a bigger A hole. Dave king the owner and sole employee is the worst businessman i have ever dealt with by far in 40 some years. called 2 weeks after my machine was supposed to be fixed,Dave told me he had not got to it yet. this was 1 month after dropping it off.I asked when he could look at it he told me very rudely,WHEN HE GOT AROUND TO IT. So i went to pick up machine after all this guy would not get anymore of my business if this was the way he was going to talk to me. After some very rude and very vulgar remarks from Mr. king he finally returned my machine. Oh yea this guy had the nerve to throw my deposit money on the floor, five dollars short no less then after a few more rude swear words he turned his back and swore all the way to the back of his shop.What a experience. Never give this man your business or YOU WILL BE SORRY. Never dealt with a bigger jerk in all my years of doing business.

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.

Wow - this was possibly the nastiest service I have ever recieved. I don't normally like to review and spread unfriendly critiques of anyone but I want to spare anyone I am able to making the same mistake by dialing that number to be verbally abused. As the other reviewers indicate, the person who works there is not happy and YOU are the reason (at least that is how he makes you feel). Perhaps word can be sent to the police for future prospects of people going postal as this guy would probably be in that category. I just was trying to get him the information he asked for and he was so nasty I opted out of his "graces" and told him to have a good day - which I hope he does so noone else has that happen to them. Call at your own risk and may your skin be thicker than mine!!!

0
★☆☆☆☆

Wow - this was possibly the nastiest service I have ever recieved. I don't normally like to review and spread unfriendly critiques of anyone but I want to spare anyone I am able to making the same mistake by dialing that number to be verbally abused. As the other reviewers indicate, the person who works there is not happy and YOU are the reason (at least that is how he makes you feel). Perhaps word can be sent to the police for future prospects of people going postal as this guy would probably be in that category. I just was trying to get him the information he asked for and he was so nasty I opted out of his "graces" and told him to have a good day - which I hope he does so noone else has that happen to them. Call at your own risk and may your skin be thicker than mine!!!

Pros: he answered

Cons: he answered and was nasty

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Go elsewhere. I can't believe this company is still in business. I was treated very, very rudely. The part that I needed to purchase was three times more than other retailers. Shop around. This store is terrible. Don't waste your time.

1
★☆☆☆☆

Go elsewhere. I can't believe this company is still in business. I was treated very, very rudely. The part that I needed to purchase was three times more than other retailers. Shop around. This store is terrible. Don't waste your time.

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1 out of 1 people found this review helpful.

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I don't normally write reviews, but this one (like many others) is warranted. I sent small animal clippers in for maintenance under warranty. Called ahead to see if any specific shipping needs, was told no. Well, 4 weeks passed, with no clippers. When I called, was told by Dave King he "didn't have them, therefore they never arrived" I asked him to check into it. No response. Another call to him, same thing "If I don't have it here, I never got it-" that's all. I was furious that I had to tell my boss they were "lost". He called back later that day (I wish I was there at the moment) to say he found them behind a carpet cleaner that was in the shop for repair.They had been there obviously the whole time!. They were returned promptly, although the power toggle switch isn't working properly now. I'm so mad, I'm leaving out the expletives. Sorry so long a story. If you're thinking of using them, DONT!!!!

1
★☆☆☆☆

I don't normally write reviews, but this one (like many others) is warranted. I sent small animal clippers in for maintenance under warranty. Called ahead to see if any specific shipping needs, was told no. Well, 4 weeks passed, with no clippers. When I called, was told by Dave King he "didn't have them, therefore they never arrived" I asked him to check into it. No response. Another call to him, same thing "If I don't have it here, I never got it-" that's all. I was furious that I had to tell my boss they were "lost". He called back later that day (I wish I was there at the moment) to say he found them behind a carpet cleaner that was in the shop for repair.They had been there obviously the whole time!. They were returned promptly, although the power toggle switch isn't working properly now. I'm so mad, I'm leaving out the expletives. Sorry so long a story. If you're thinking of using them, DONT!!!!

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1 out of 1 people found this review helpful.

.

I'd better to skip my story since I start to be angry when I recall my experience with this Action Small Appl. Svc. PERSON. The owner/employee is one of the rudest and dishonest men that I ever met. Very bad service without credit and commitment at all. If you insist to have your item fixed there, please don't try to contact him. Otherwise, please prepare to get tons of lies, junks, and unfriendly words from him which can help you have a very bad day... Will file a compliant to us.bbb.org to keep this kind of bad service away, not only for unhappy customers like us, but for more happy customers!

1
★☆☆☆☆

I'd better to skip my story since I start to be angry when I recall my experience with this Action Small Appl. Svc. PERSON. The owner/employee is one of the rudest and dishonest men that I ever met. Very bad service without credit and commitment at all. If you insist to have your item fixed there, please don't try to contact him. Otherwise, please prepare to get tons of lies, junks, and unfriendly words from him which can help you have a very bad day... Will file a compliant to us.bbb.org to keep this kind of bad service away, not only for unhappy customers like us, but for more happy customers!

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1 out of 1 people found this review helpful.

.

This is feedback for the Bellevue location

The primary owner/employee at this store is downright rude and unfriendly. He tries extra hard to increase customer pain and refuses to give work order number / receipts for warranty repairs

See more upset customers at: http://seattle.citysearch.com/review/10735203

1
★☆☆☆☆

This is feedback for the Bellevue location

The primary owner/employee at this store is downright rude and unfriendly. He tries extra hard to increase customer pain and refuses to give work order number / receipts for warranty repairs

See more upset customers at: http://seattle.citysearch.com/review/10735203

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2 out of 2 people found this review helpful.

.

The two owners of Action in Bellevue and Seattle are brothers and they are both bastards. They overcharge for items and service. They also do not follow through on timing of repairs. If you have to return something (the next day and never used), they will not do it. If you can prove a "valid" reason for doing so, they will charge you a 5% return charge. They are the two worst business people I have ever had contact with. Zero customer service...

1
★☆☆☆☆

The two owners of Action in Bellevue and Seattle are brothers and they are both bastards. They overcharge for items and service. They also do not follow through on timing of repairs. If you have to return something (the next day and never used), they will not do it. If you can prove a "valid" reason for doing so, they will charge you a 5% return charge. They are the two worst business people I have ever had contact with. Zero customer service...

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2 out of 2 people found this review helpful.

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I took a broken espresso machine to the Seattle store because Starbucks told me Action was the only place that might be able to fix it. The man as the store was very rude when I dropped off the machine. When I followed up by telephone after the estimate date passed, he was also abrupt and rude. When I asked him to please not be curt with me, he barked that he wasn't. In addition, he had not done the repair estimate. I am picking up my unrepaired machine tomorrow, and anticipating a dog fight over reimbursement of the $50 estimate fee. I would rather eat a bowl of crushed glass than give these low class jerks a single penny to fix my espresso machine.

Fortunately, I have had six hours to calm down after my last interaction with this monkey, or this posting would include many more expletives.

1
★☆☆☆☆

I took a broken espresso machine to the Seattle store because Starbucks told me Action was the only place that might be able to fix it. The man as the store was very rude when I dropped off the machine. When I followed up by telephone after the estimate date passed, he was also abrupt and rude. When I asked him to please not be curt with me, he barked that he wasn't. In addition, he had not done the repair estimate. I am picking up my unrepaired machine tomorrow, and anticipating a dog fight over reimbursement of the $50 estimate fee. I would rather eat a bowl of crushed glass than give these low class jerks a single penny to fix my espresso machine.

Fortunately, I have had six hours to calm down after my last interaction with this monkey, or this posting would include many more expletives.

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1 out of 1 people found this review helpful.

.

Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is beyond us. He is one of the most rude business owners we've ever encountered....in fact he goes way beyond rude...(explicatives deleted here).

And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen we read, not one single review was positive.

With the many options to shop online, shops like this can die a grizzly death for all we care. Make room for a local business that we actually WANT to do business with.

Dave's brother, Mike owns the Bellevue shop (425 643 9806). We've had unsatisfactory service there as well, so it must be genetic.

1
★☆☆☆☆

Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is beyond us. He is one of the most rude business owners we've ever encountered....in fact he goes way beyond rude...(explicatives deleted here).

And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen we read, not one single review was positive.

With the many options to shop online, shops like this can die a grizzly death for all we care. Make room for a local business that we actually WANT to do business with.

Dave's brother, Mike owns the Bellevue shop (425 643 9806). We've had unsatisfactory service there as well, so it must be genetic.

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1 out of 1 people found this review helpful.

.

Rude dont even bother calling. waste of time sorry to say, I called and had a general simple question. blew me off like i was wasting his time. even if this guy wanted to give me something for free i would not take it.........

1
★☆☆☆☆

Rude dont even bother calling. waste of time sorry to say, I called and had a general simple question. blew me off like i was wasting his time. even if this guy wanted to give me something for free i would not take it.........

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1 out of 1 people found this review helpful.

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These guys simply hung up on me when it appeared obvious they were not familiar with the appliance I had questions about. I suggested that it was a frequent problem with this appliance (having been told that by another repair place out of town) and that I thought they would have worked on it before. He just said "nope" and hung up!

2
★★☆☆☆

These guys simply hung up on me when it appeared obvious they were not familiar with the appliance I had questions about. I suggested that it was a frequent problem with this appliance (having been told that by another repair place out of town) and that I thought they would have worked on it before. He just said "nope" and hung up!

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1 out of 1 people found this review helpful.

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I had a simple question that would have helped me proceed with a small repair that I was doing myself for a shelter - they were unfriendly, unhelpful, and rude. I had been using them for over 5 years for personal stuff - and they have always been rude. I vow to take my appliances anyplace else but here and suggest you do the same.

1
★☆☆☆☆

I had a simple question that would have helped me proceed with a small repair that I was doing myself for a shelter - they were unfriendly, unhelpful, and rude. I had been using them for over 5 years for personal stuff - and they have always been rude. I vow to take my appliances anyplace else but here and suggest you do the same.

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1 out of 1 people found this review helpful.

.

Rude and abrupt counter service from the beginning. I explained I had a deadline. Not only did they not meet the deadline of when the item was supposed to be repaired, but when I called to find out why there was a delay, they had closed for a week.

0
★☆☆☆☆

Rude and abrupt counter service from the beginning. I explained I had a deadline. Not only did they not meet the deadline of when the item was supposed to be repaired, but when I called to find out why there was a delay, they had closed for a week.

Cons: Rude customer service, don't meet deadlines, not accomodating to help

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I got the address and telephone number of Action Small Appliance Sales and Service from the website of the WaterPik Company as the nearest place I could get the broken water tube on my WaterPik replaced. I called them, ascertained that they did, indeed, repair WaterPiks, got a repair price from them, and mailed them the WaterPik and a check for the repair. That was over a month ago, and I have neither received my repaired WaterPik nor even gotten an acknowlegement that they received it for repair. The check has cleared.

PROS: They are an authorized WaterPik repair center
CONS: They are slow and uncommunicative

1
★☆☆☆☆

I got the address and telephone number of Action Small Appliance Sales and Service from the website of the WaterPik Company as the nearest place I could get the broken water tube on my WaterPik replaced. I called them, ascertained that they did, indeed, repair WaterPiks, got a repair price from them, and mailed them the WaterPik and a check for the repair. That was over a month ago, and I have neither received my repaired WaterPik nor even gotten an acknowlegement that they received it for repair. The check has cleared.

PROS: They are an authorized WaterPik repair center
CONS: They are slow and uncommunicative

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1 out of 1 people found this review helpful.

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Where the owner can tell you all about the quality of the appliance. Yeah, you may pay a little more, but one can shop here in good conscience.

2
★★★★★

Where the owner can tell you all about the quality of the appliance. Yeah, you may pay a little more, but one can shop here in good conscience.

Pros: Locally Owned

Cons: Price

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I went to these guys to get my vacuum cleaner repaired a while back, and while they did repair it, I think I should have just bought a new one with what they charged me. My bill was about $50.00, which would have gone a long way towards getting a new vacuum, and if they would have told me that it was going to cost that much, that's what I would have done instead. On their behalf, I have to say that they did fix it and it's still working today, so they did what they were supposed to, but I'd ask for an estimate before you get any work done.

PROS: they get the job done
CONS:

3
★★★☆☆

I went to these guys to get my vacuum cleaner repaired a while back, and while they did repair it, I think I should have just bought a new one with what they charged me. My bill was about $50.00, which would have gone a long way towards getting a new vacuum, and if they would have told me that it was going to cost that much, that's what I would have done instead. On their behalf, I have to say that they did fix it and it's still working today, so they did what they were supposed to, but I'd ask for an estimate before you get any work done.

PROS: they get the job done
CONS:

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Review Partner
.

Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is

0
★☆☆☆☆

Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is

.

After being referred to them by the Braun customer service center, I took my six-month-old coffee maker to them so that they could order a new drip stop (the plastic contraption that is under the basket).I was informed that they would call

0
★☆☆☆☆

After being referred to them by the Braun customer service center, I took my six-month-old coffee maker to them so that they could order a new drip stop (the plastic contraption that is under the basket).I was informed that they would call

 

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