Redmond Cycle

★★★☆☆
Your Biking Headquarters on the Eastside since 1968.
  • 7495 159th Pl NE

    Redmond, WA 98052

    Map & Directions
  • 425-885-6363

About Redmond Cycle

Hours
Mon 09:30 AM-06:30 PM;Tue 09:30 AM-06:30 PM;Wed 09:30 AM-06:30 PM;Thu 09:30 AM-06:30 PM;Fri 09:30 AM-06:30 PM;Sat 09:30 AM-05:00 PM;Sun 11:00 AM-05:00 PM
3.25 4
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.

My husband and I shopped around for a couple weeks for new bikes and visited many bike shops. Finally visited Redmond Cycle and was very happy with their knowledge of the bikes we where shopping for and their over all customer service.

3
★★★★★

My husband and I shopped around for a couple weeks for new bikes and visited many bike shops. Finally visited Redmond Cycle and was very happy with their knowledge of the bikes we where shopping for and their over all customer service.

.

I have visited this store only a few times and I think that is the way it is going to stay. The first time my husband & I were there, we were completely ignored. I don't want to say it has anything to do with color, but one can't help think that if everyone else is tended to but us. So, we just left. Then, the second time I visited the store, it was almost closing and I bought the Sidi cycling shoes. I asked the salesperson if I could return these, as they were on sale and he said YES! So, I bought them, went home, tried them and it turned out to be larger than what I needed. So, the next day I went back to the store to return the shoes. As usual, one sales person attending another person just ignored me. She could have said, I'll be with you in a moment or something. Finally, someone came along and I think it might have been the owner (an oldish lady). She asked me the reason and I said, they were the wrong size. She asked me if I had not tried them before buying. I said no because you guys were closing and she says, you see we usually don't take back things that are on sale. I told her that I had confirmed this with the salesperson before buying and he said otherwise. She added by saying, I thought someone else bought it for you, maybe? How stupid are you? I am returning it on my credit card, how could someone else have bought it for me? Du-uh!

Anyway, that transaction done, I am sure that I would never return to this store again. When you are colored, you have a gut feeling about people's reactions to you. And I am not the sort to over-read into things. But this time, I am sure my color was too pretty to ignore. Furthermore, all aside, I would not recommend this store because there are plenty more. I have decided that stores like these sell things cheap for a reason and it is because they are cheap in character and class.

I would spend the money any day and visit Sammamish Valley Cycles or Veloce Velo or Gregg's or even Performance, they are all so much nicer, not to mention more educated on the matters of customer satisfaction.

0
★☆☆☆☆

I have visited this store only a few times and I think that is the way it is going to stay. The first time my husband & I were there, we were completely ignored. I don't want to say it has anything to do with color, but one can't help think that if everyone else is tended to but us. So, we just left. Then, the second time I visited the store, it was almost closing and I bought the Sidi cycling shoes. I asked the salesperson if I could return these, as they were on sale and he said YES! So, I bought them, went home, tried them and it turned out to be larger than what I needed. So, the next day I went back to the store to return the shoes. As usual, one sales person attending another person just ignored me. She could have said, I'll be with you in a moment or something. Finally, someone came along and I think it might have been the owner (an oldish lady). She asked me the reason and I said, they were the wrong size. She asked me if I had not tried them before buying. I said no because you guys were closing and she says, you see we usually don't take back things that are on sale. I told her that I had confirmed this with the salesperson before buying and he said otherwise. She added by saying, I thought someone else bought it for you, maybe? How stupid are you? I am returning it on my credit card, how could someone else have bought it for me? Du-uh!

Anyway, that transaction done, I am sure that I would never return to this store again. When you are colored, you have a gut feeling about people's reactions to you. And I am not the sort to over-read into things. But this time, I am sure my color was too pretty to ignore. Furthermore, all aside, I would not recommend this store because there are plenty more. I have decided that stores like these sell things cheap for a reason and it is because they are cheap in character and class.

I would spend the money any day and visit Sammamish Valley Cycles or Veloce Velo or Gregg's or even Performance, they are all so much nicer, not to mention more educated on the matters of customer satisfaction.

Pros: Nothing I can think of.

Cons: It's mere existence.

.

I took in my bike for a tune up ($60+) but shortly afterwards developed a clicking noise in the bottom bracket before a long ride. I asked Redmond to take a look, but they were too busy to do for nearly two weeks. They tried to sell me tools so I could do it myself.

I realize that it was a busy time, but since I had specifically asked them to look at this problem and they didn't fix it, it was a disappointing experience.

2
★★☆☆☆

I took in my bike for a tune up ($60+) but shortly afterwards developed a clicking noise in the bottom bracket before a long ride. I asked Redmond to take a look, but they were too busy to do for nearly two weeks. They tried to sell me tools so I could do it myself.

I realize that it was a busy time, but since I had specifically asked them to look at this problem and they didn't fix it, it was a disappointing experience.

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.

When the movers broke my Rock Shox, I was rathered annoyed. So I took the bike to Redmond Cycle to have them install a new fork. They offered me a Rock Shox, but I wasn't in a position to spend a few hundred dollars more on the bike. So they found a solid fork that matched the paint color. The fork was inexpensive and they didn't charge me for it, only for the labor of installing. It was a good deal in my opinion and I'll shop there again.

PROS: good service
CONS: not the best prices, but you pay for expertise

4
★★★★☆

When the movers broke my Rock Shox, I was rathered annoyed. So I took the bike to Redmond Cycle to have them install a new fork. They offered me a Rock Shox, but I wasn't in a position to spend a few hundred dollars more on the bike. So they found a solid fork that matched the paint color. The fork was inexpensive and they didn't charge me for it, only for the labor of installing. It was a good deal in my opinion and I'll shop there again.

PROS: good service
CONS: not the best prices, but you pay for expertise

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