Banner Fuel

★★★☆☆
  • 122 N Helena St

    Spokane, WA 99202

    Map & Directions
  • 509-535-1711

Automotive

Automotive
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Worst customer service I've ever seen. Both over the phone and in person. Charged for visits where the technicians did nothing. They over-filled our tank causing a spill both in our basement and our back patio, but then said there was "no record" of a truck coming to our house, and then suggested it was a kid in our neighborhood who stuck a hose down the fuel entrance and filled our tank with water. Even though the hose was still nicely coiled in our shed. When they came to clean the spill up they did not bring enough solution and the stain remains, and they didn't actually clean up the spill in the basement. Most recent call to tell them of the issues we've had and to contest the service bill the service manager told me he "did not believe a thing I was saying" so basically called me a liar. We will NEVER use them again. Use Divines or Eljays oil company instead...or at the least ensure that your getting oil from a different place than the company that maintains your furnace.

1
★☆☆☆☆

Worst customer service I've ever seen. Both over the phone and in person. Charged for visits where the technicians did nothing. They over-filled our tank causing a spill both in our basement and our back patio, but then said there was "no record" of a truck coming to our house, and then suggested it was a kid in our neighborhood who stuck a hose down the fuel entrance and filled our tank with water. Even though the hose was still nicely coiled in our shed. When they came to clean the spill up they did not bring enough solution and the stain remains, and they didn't actually clean up the spill in the basement. Most recent call to tell them of the issues we've had and to contest the service bill the service manager told me he "did not believe a thing I was saying" so basically called me a liar. We will NEVER use them again. Use Divines or Eljays oil company instead...or at the least ensure that your getting oil from a different place than the company that maintains your furnace.

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Banner Fuel has serviced many of my household items over the years. My most recent memorable experience with during a stretch of 100+ degree weather. My central air conditioner stopped working and I panicked as at that time I had 2 congestive heart failure special-needs dogs and excess heat would have killed them. Of course, it was toward the end of the day and my frantic calls were handled logically and sanely by the office manager.. .who talked me through problem-searching before I raced down there with the piece of equipment he thought might be dead. It wasn't. With 5 min. left of the working day, he started calling his guys in the field to see if anybody would be willing to work overtime. One service man said he would. He came out, replaced the motor, and both dogs recovered. The serviceman didn't leave here until about 7:30 p.m. I classify that as over and above the call of duty.

4
★★★★☆

Banner Fuel has serviced many of my household items over the years. My most recent memorable experience with during a stretch of 100+ degree weather. My central air conditioner stopped working and I panicked as at that time I had 2 congestive heart failure special-needs dogs and excess heat would have killed them. Of course, it was toward the end of the day and my frantic calls were handled logically and sanely by the office manager.. .who talked me through problem-searching before I raced down there with the piece of equipment he thought might be dead. It wasn't. With 5 min. left of the working day, he started calling his guys in the field to see if anybody would be willing to work overtime. One service man said he would. He came out, replaced the motor, and both dogs recovered. The serviceman didn't leave here until about 7:30 p.m. I classify that as over and above the call of duty.

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