Albert Lee Appliance

★★★☆☆
  • 1476 Elliott Ave W

    Seattle, WA 98119

    Map & Directions
  • 206-282-2110

About Albert Lee Appliance

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Hours
Sun 11am-5pm, Mon-Fri 9am-7pm, Sat 9am-5pm
3.2051 39
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Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.

5
★★★★★

Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.

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i had a great experience with Albert Lee. It started with great help from Dan. He took the time to go over all of my questions and was very good at translating those answers into appropriate options for my washer and dryer needs. i was

1
★★★☆☆

i had a great experience with Albert Lee. It started with great help from Dan. He took the time to go over all of my questions and was very good at translating those answers into appropriate options for my washer and dryer needs. i was

.

Dan was very helpful and cut to the chase. He also helped us after install when we needed to redo our laundry room to accommodate our new washer and dryer.

Thanks !!!!

5
★★★★★

Dan was very helpful and cut to the chase. He also helped us after install when we needed to redo our laundry room to accommodate our new washer and dryer.

Thanks !!!!

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.

Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.

1
★★★☆☆

Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.

.

Kirk gave us excellent service and advice. We wi'll definitely come back to Albert Lee in the future and highly recommend you to our friends.

5
★★★★★

Kirk gave us excellent service and advice. We wi'll definitely come back to Albert Lee in the future and highly recommend you to our friends.

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Wonderful customer service from both reps on the floor. Sorry I don't have their names. One sits right when you walk in the door and also helped us with our washing machine purchase. The other is tall, slim and mid-to late 20s with dark

1
★★★☆☆

Wonderful customer service from both reps on the floor. Sorry I don't have their names. One sits right when you walk in the door and also helped us with our washing machine purchase. The other is tall, slim and mid-to late 20s with dark

.

Dan helped us decide among the many choices of different appliances we needed. Straightforward, no pressure, easy. We arranged for delivery and the stuff came on time with no hassle.

5
★★★★★

Dan helped us decide among the many choices of different appliances we needed. Straightforward, no pressure, easy. We arranged for delivery and the stuff came on time with no hassle.

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Well, quite frankly. Had I not gone to Albert Lee I would have purchased the wrong stove. Mark, my sales associate was instrumental in me making the correct choice when it came to my kitchen. I am very grateful for the help I received.

1
★★★☆☆

Well, quite frankly. Had I not gone to Albert Lee I would have purchased the wrong stove. Mark, my sales associate was instrumental in me making the correct choice when it came to my kitchen. I am very grateful for the help I received.

.

Excellent buying experience with a patient, knowledgable and attentive sales person who did not have a "salesy" agenda at all.

Really should be rated a 6.

5
★★★★★

Excellent buying experience with a patient, knowledgable and attentive sales person who did not have a "salesy" agenda at all.

Really should be rated a 6.

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Shane was very helpful to us with the purchase of a new washer/dryer combo during the recent appliance sale. He listened to our needs and was very accommodating to us.

1
★★★☆☆

Shane was very helpful to us with the purchase of a new washer/dryer combo during the recent appliance sale. He listened to our needs and was very accommodating to us.

.

It's a bit of a sting that my old stove went kaput but always a pleasure to come into Albert Lee, find a very helpful sales staff and walk out of there with just the product that i needed. Shane was very helpful with the information and I

1
★★★☆☆

It's a bit of a sting that my old stove went kaput but always a pleasure to come into Albert Lee, find a very helpful sales staff and walk out of there with just the product that i needed. Shane was very helpful with the information and I

.

I manage The View at Bitter Lake for Ken Kaplan Real Estate. I have been using Albert Lee since I became manager here. All delivery people, office people have been very helpful. The delivery people are fantastic and very respectful.

5
★★★★★

I manage The View at Bitter Lake for Ken Kaplan Real Estate. I have been using Albert Lee since I became manager here. All delivery people, office people have been very helpful. The delivery people are fantastic and very respectful.

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Dan was very good a presenting me with the different models of washers and dryers available for my needs and price range. I went from an Asko washer and dryer to a Bosch washer and dryer. The Bosch units outperforms the 12 year old Asko

1
★★★☆☆

Dan was very good a presenting me with the different models of washers and dryers available for my needs and price range. I went from an Asko washer and dryer to a Bosch washer and dryer. The Bosch units outperforms the 12 year old Asko

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First time in and very happy with my entire shopping experience. Michael made the entire process easy and I will certainly be back.

5
★★★★★

First time in and very happy with my entire shopping experience. Michael made the entire process easy and I will certainly be back.

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Shane went above and beyond the call of duty. He also helped to sell me a garbage disposal and a cord to go with it so I could package everything together. Shane's great with sending a Sales Order Confirmation in PDF format and also

1
★★★☆☆

Shane went above and beyond the call of duty. He also helped to sell me a garbage disposal and a cord to go with it so I could package everything together. Shane's great with sending a Sales Order Confirmation in PDF format and also

.

Eric is very professional and an incredible salesman, he's always available for questions, and a joy to work with. This guy needs a RAISE!

5
★★★★★

Eric is very professional and an incredible salesman, he's always available for questions, and a joy to work with. This guy needs a RAISE!

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This was the easiest and most pleasant appliance purchase I have ever made. And, the delivery/installation staff were very careful, sensitive and polite (not to mention organized and very tidy). \r
\r
Thank you for the great experience. I

1
★★★☆☆

This was the easiest and most pleasant appliance purchase I have ever made. And, the delivery/installation staff were very careful, sensitive and polite (not to mention organized and very tidy). \r
\r
Thank you for the great experience. I

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I purchased a Samsung washer & dryer from Albert Lee October 8th 2012. The first delivery came out and had some damage on the corner, they promptly exchange the unit the next day. After a couple of cycles the unit had a severe vibration. I

1
★★★☆☆

I purchased a Samsung washer & dryer from Albert Lee October 8th 2012. The first delivery came out and had some damage on the corner, they promptly exchange the unit the next day. After a couple of cycles the unit had a severe vibration. I

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Found all the items I was looking for at the big sale they just had. GREAT prices. Better than everywhere else I looked. Had to wait in line for a bit to pay but it was worth the wait. They gave me cookies while I waited!

4
★★★★☆

Found all the items I was looking for at the big sale they just had. GREAT prices. Better than everywhere else I looked. Had to wait in line for a bit to pay but it was worth the wait. They gave me cookies while I waited!

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Exceptional service received today.

1
★★★☆☆

Exceptional service received today.

.

I have purchased a few items for work over the past couple of months, from Eric Knutsen. He has been great to work with. Also each item delivered has been on time and set-up fine.

1
★★★☆☆

I have purchased a few items for work over the past couple of months, from Eric Knutsen. He has been great to work with. Also each item delivered has been on time and set-up fine.

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I wanted to take a quick second to highly compliment the level of service that Jean Fisher recently offered my company. We are in the service industry and recently encountered a situation that we could not remedy for a customer. I contacted Jean and explained our challenge and how we needed some help. Jean was friendly, efficient and guided me to a resolution. She truly supported me through the entire process and quickly understood the best way to communicate with me.

Jean is doing fantastic work. I hope the organization recognizes (see "monetize") her for the way she represents the entire Albert Lee organization.

5
★★★★★

I wanted to take a quick second to highly compliment the level of service that Jean Fisher recently offered my company. We are in the service industry and recently encountered a situation that we could not remedy for a customer. I contacted Jean and explained our challenge and how we needed some help. Jean was friendly, efficient and guided me to a resolution. She truly supported me through the entire process and quickly understood the best way to communicate with me.

Jean is doing fantastic work. I hope the organization recognizes (see "monetize") her for the way she represents the entire Albert Lee organization.

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We have always purchased our appliances from Albert Lee, mainly because of the way these folks opeate. If I stop by to look at something or talk to a sales associate about an appliance, I don't feel pressured at all. In fact, I appreciate

1
★★★☆☆

We have always purchased our appliances from Albert Lee, mainly because of the way these folks opeate. If I stop by to look at something or talk to a sales associate about an appliance, I don't feel pressured at all. In fact, I appreciate

.

Let me say first, that I am one of those people who is almost allergic to salespeople; I want to make my own decisions - ALONE, thank you very much and then show up at the cash register. But, I was in over my head with our kitchen remodel

1
★★★☆☆

Let me say first, that I am one of those people who is almost allergic to salespeople; I want to make my own decisions - ALONE, thank you very much and then show up at the cash register. But, I was in over my head with our kitchen remodel

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I appreciated Mike's helpfulness and candor. It was a pleasure shopping at Albert Lee.

1
★★★☆☆

I appreciated Mike's helpfulness and candor. It was a pleasure shopping at Albert Lee.

.

I have gone round and round with Jen-Air for the last year trying to get our microwave/convection oven to work (it had problems since it was installed) and Joe, my husband, made one call to Albert Lee and they came right out and replaced it. Outstanding customer care, OUTSTANDING!! They are the only company I will buy from for now on.

5
★★★★★

I have gone round and round with Jen-Air for the last year trying to get our microwave/convection oven to work (it had problems since it was installed) and Joe, my husband, made one call to Albert Lee and they came right out and replaced it. Outstanding customer care, OUTSTANDING!! They are the only company I will buy from for now on.

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On 2-16-12, I purchased 3 appliances from Albert Lee Appliance, a stainless steel stove, a refrigerator, a dishwasher, and a hood all for which I paid $4,000.00.

On 3-15-12, the items delivered were a dishwasher installed, by Albert Lee

0
★☆☆☆☆

On 2-16-12, I purchased 3 appliances from Albert Lee Appliance, a stainless steel stove, a refrigerator, a dishwasher, and a hood all for which I paid $4,000.00.

On 3-15-12, the items delivered were a dishwasher installed, by Albert Lee

.

I feel we were misled by the salesman. We came in to purchase a Viking range, which he talked us out of, and ended up with an off-brand range that went out of business a year later. We spent over $500 in repairs (Albert Lee acted was

0
★☆☆☆☆

I feel we were misled by the salesman. We came in to purchase a Viking range, which he talked us out of, and ended up with an off-brand range that went out of business a year later. We spent over $500 in repairs (Albert Lee acted was

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I've purchased all of my appliances from Albert Lee and have never had a better experience in my life. The service was excellent, the sales staff was very knowledgeable and didn't try to get me to buy the biggest commission item they had. They sold me what I needed and what fit my budget.

5
★★★★★

I've purchased all of my appliances from Albert Lee and have never had a better experience in my life. The service was excellent, the sales staff was very knowledgeable and didn't try to get me to buy the biggest commission item they had. They sold me what I needed and what fit my budget.

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We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and professionally. We received a tip from a neighbor who had a similar experience...

5
★★★★★

We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and professionally. We received a tip from a neighbor who had a similar experience...

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I just received an invoice showing that someone at Albert Lee Appliance ordered 800 aluminum sports bottles under my name and mailbox address and had them shipped to their location!! I've never heard of this company nor done business with them! They decided to use my name and address to try and get free merchandise! I will be reporting them to the authorities and from what I've read, they SHOULD be closed down immediately!!

1
★☆☆☆☆

I just received an invoice showing that someone at Albert Lee Appliance ordered 800 aluminum sports bottles under my name and mailbox address and had them shipped to their location!! I've never heard of this company nor done business with them! They decided to use my name and address to try and get free merchandise! I will be reporting them to the authorities and from what I've read, they SHOULD be closed down immediately!!

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.

I must agree with the other reviewers who caution about never buying products from Albert Lee. When we remodeled out kitchen we bought all of our applicances through them and it was a nightmare. Deliveries that did not come, products that did not work. They would only deal with problems under duress, and all in all horrible information what was the best product for our use. And I have spent over $10,000.

For example, the ice maker was supposed to make about six pounds of ice per day and if it makes 2 lbs. we are lucky. The microwave has a light bulb that cannot be replaced by the owner and must be replaced by a service person. It would have been nice if an informed sales person knew these things. There are multiple other examples.

It is also important to know that if you do not like a product because of noise or some other aspect that is different than you expected, they will fight you if you try to change brands or return because of warranty issues. Both of the original drawer refrigerators were broken when delivered and had to be replaced. The impression Albert Lee gave was that they were doing me a huge service by taking away the disfunctional appliances and delivering ones that worked.So get it in writing what your rights are for return under various circumstances.

The extended warranties they sell are terrible because of multiple exclusions. For example, all plastic parts are excluded on the extended warranty for the diswasher and those are what are now breaking. The low capacity ice maker is considered functional, and the bulb replacement on the microwave is considered maintenance. Total waste of money. In addition the warranty people claimed that our paperwork had never been filed and that we were not on their list. Took multiple phone calls to Albert Lee to get this straightened out.

I know at least 3 other people who feel the same way about this store and we all wish we'd talked with each other before buying appliances here.

0
★☆☆☆☆

I must agree with the other reviewers who caution about never buying products from Albert Lee. When we remodeled out kitchen we bought all of our applicances through them and it was a nightmare. Deliveries that did not come, products that did not work. They would only deal with problems under duress, and all in all horrible information what was the best product for our use. And I have spent over $10,000.

For example, the ice maker was supposed to make about six pounds of ice per day and if it makes 2 lbs. we are lucky. The microwave has a light bulb that cannot be replaced by the owner and must be replaced by a service person. It would have been nice if an informed sales person knew these things. There are multiple other examples.

It is also important to know that if you do not like a product because of noise or some other aspect that is different than you expected, they will fight you if you try to change brands or return because of warranty issues. Both of the original drawer refrigerators were broken when delivered and had to be replaced. The impression Albert Lee gave was that they were doing me a huge service by taking away the disfunctional appliances and delivering ones that worked.So get it in writing what your rights are for return under various circumstances.

The extended warranties they sell are terrible because of multiple exclusions. For example, all plastic parts are excluded on the extended warranty for the diswasher and those are what are now breaking. The low capacity ice maker is considered functional, and the bulb replacement on the microwave is considered maintenance. Total waste of money. In addition the warranty people claimed that our paperwork had never been filed and that we were not on their list. Took multiple phone calls to Albert Lee to get this straightened out.

I know at least 3 other people who feel the same way about this store and we all wish we'd talked with each other before buying appliances here.

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These people are sleazy, slimy, liars and cheats and their sales staff are poor excuses of human beings. Go somewhere else in a heartbeat and don't waste your time or money....they must be stopped and the company needs to go out of business...please help me in my plea to pass along to everyone to never shop at Albert Lee Appliance as long as you live!!!

1
★☆☆☆☆

These people are sleazy, slimy, liars and cheats and their sales staff are poor excuses of human beings. Go somewhere else in a heartbeat and don't waste your time or money....they must be stopped and the company needs to go out of business...please help me in my plea to pass along to everyone to never shop at Albert Lee Appliance as long as you live!!!

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.

These guys are old school dealers for greater Seattle and do the volume to give customers good deals. You'll likely get a good price but service is absolutely terrible. We were lied to no less than 12 times!! Delivery dates were botched, multiple pieces lost, no one wants to be accountable! They charged us for the appliances many weeks before we had them, the list goes on. The slick talking and glad-handing of the "sales" folks there is ridiculous and patronizing. Be ready to grab your ankles, you have been warned!!

0
★☆☆☆☆

These guys are old school dealers for greater Seattle and do the volume to give customers good deals. You'll likely get a good price but service is absolutely terrible. We were lied to no less than 12 times!! Delivery dates were botched, multiple pieces lost, no one wants to be accountable! They charged us for the appliances many weeks before we had them, the list goes on. The slick talking and glad-handing of the "sales" folks there is ridiculous and patronizing. Be ready to grab your ankles, you have been warned!!

Pros: Cheap appliance prices if you comparison shop to get them to match prices

Cons: The worst service experience yet! Bad communication, lost orders, lying, should I go on?

.

Customer service is the worst I have ever experienced! The company should not be in business. They do huge volume to offer low prices but then give customers bad information on deliveries. Completely ruined our remodel and sucked the joy out of this home improvement project completely. Installers are not careful and scratched and damaged two of the 4 pieces we had delivered without so much as an apology. Businesses that treat customers in this manner are a joke and don't deserve to have continued patronage. A word of advice, get everything in writing, signed and guaranteed by the sales associate with provisions to get a discount or other mitigation should any part of the contract go bad. Do this well before you give them the money and you might get away with a transaction that works.

0
★☆☆☆☆

Customer service is the worst I have ever experienced! The company should not be in business. They do huge volume to offer low prices but then give customers bad information on deliveries. Completely ruined our remodel and sucked the joy out of this home improvement project completely. Installers are not careful and scratched and damaged two of the 4 pieces we had delivered without so much as an apology. Businesses that treat customers in this manner are a joke and don't deserve to have continued patronage. A word of advice, get everything in writing, signed and guaranteed by the sales associate with provisions to get a discount or other mitigation should any part of the contract go bad. Do this well before you give them the money and you might get away with a transaction that works.

Pros: No Pros to speak of

Cons: Everything you could imagine is wrong with this company!!

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I called them to ask if they could recommend a repairman for a refrigerator. They asked if I had purchased the refrigerator from them. I was renting the house so I honestly could not say. They said since I could not confirm purchasing the refrigerator from them they could not recommend a repairman. Subsequently, I found out the refrigerator was in fact purchased from them. I think it stinks they would not help someone in need even if the appliance was not purchased from them.

0
★☆☆☆☆

I called them to ask if they could recommend a repairman for a refrigerator. They asked if I had purchased the refrigerator from them. I was renting the house so I honestly could not say. They said since I could not confirm purchasing the refrigerator from them they could not recommend a repairman. Subsequently, I found out the refrigerator was in fact purchased from them. I think it stinks they would not help someone in need even if the appliance was not purchased from them.

Cons: Bad service

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I purchased a front loading Frigidaire washer that was supposed to be energy efficient. It is not because one must literally wash the clothes 2 and three times with extra rinses with each was and still ordinary dirt and stains do not come clean. The mfg rebate was not forthcoming. I must wash my clothes at my daughters! Expensive linens have been ruined by uneven bleaching and even with the extra rinse cycle, clothes have irritating soap residue in them. Customer service was abrupt, rude, and no resolution was found even after letters were sent to Albert Lee, the manufacturer and the City of Seattle that gave the machine a star rating. It does not wash clothes and there had been no accountability!

0
★☆☆☆☆

I purchased a front loading Frigidaire washer that was supposed to be energy efficient. It is not because one must literally wash the clothes 2 and three times with extra rinses with each was and still ordinary dirt and stains do not come clean. The mfg rebate was not forthcoming. I must wash my clothes at my daughters! Expensive linens have been ruined by uneven bleaching and even with the extra rinse cycle, clothes have irritating soap residue in them. Customer service was abrupt, rude, and no resolution was found even after letters were sent to Albert Lee, the manufacturer and the City of Seattle that gave the machine a star rating. It does not wash clothes and there had been no accountability!

Pros: Helpful salesman

Cons: Rude, No Accountability, Poor product

.

We ordered a bunch of appliances from Albert Lee. Our sales rep Eric was extremely helpful and useful. They are extremely busy so be patient as they have limited staff to help people. They also are opened 7 days are week, but that means the sales reps takes day offs at odd days. Our sales rep took thurs to saturdays off. After purchasing and setting delivery dates, that's where a bit of headaches come to play. The delivery dept is totally separate and miscommunications that can happen. And instead of talking to just your sales rep about different delivery times, or rescheduling, you need to talk to a delivery rep who needs to dig up your files and/or might not know the exact discounts your sales rep has put in. Small inconveniences, but the appliances are wonderful. They also don't have any in house installers, they recommend installers instead.

2
★★★★☆

We ordered a bunch of appliances from Albert Lee. Our sales rep Eric was extremely helpful and useful. They are extremely busy so be patient as they have limited staff to help people. They also are opened 7 days are week, but that means the sales reps takes day offs at odd days. Our sales rep took thurs to saturdays off. After purchasing and setting delivery dates, that's where a bit of headaches come to play. The delivery dept is totally separate and miscommunications that can happen. And instead of talking to just your sales rep about different delivery times, or rescheduling, you need to talk to a delivery rep who needs to dig up your files and/or might not know the exact discounts your sales rep has put in. Small inconveniences, but the appliances are wonderful. They also don't have any in house installers, they recommend installers instead.

Pros: friendly, helpful sales, good prices

Cons: a lot of coordination, separate deliv. dept

.

When shopping for a full set of new appliances, Albert Lee was my first and only stop. In retrospect, I wish I would have spent some time shopping around. The showroom is a bit of a zoo and admittedly, I found it a bit intimidating. Obviously, this is an outfit which turns a serious amount of appliances and I, most definitely, felt I was one of the little guys.....when I was spending some serious cash in my book. With that said, shop around as prices probably don't fluctuate a huge amount but customer service might.

3
★★★☆☆

When shopping for a full set of new appliances, Albert Lee was my first and only stop. In retrospect, I wish I would have spent some time shopping around. The showroom is a bit of a zoo and admittedly, I found it a bit intimidating. Obviously, this is an outfit which turns a serious amount of appliances and I, most definitely, felt I was one of the little guys.....when I was spending some serious cash in my book. With that said, shop around as prices probably don't fluctuate a huge amount but customer service might.

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