Ben Bridge Jeweler

★★★☆☆
  • 113 Bellevue Sq

    Bellevue, WA 98004

    Map & Directions
  • 425-454-9227

About Ben Bridge Jeweler

Hours
Sun 11am-7pm, Mon-Sat 9:30am-9:30pm

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3.0 2
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Well, excusssssssssssssssse ME! This isn't Tiffany's; so what's up with their "high brow" attitude here? I had left a watch to have one link taken out. The young man forgot to give me a receipt for the watch. No problem. I just trusted them to call me. Well, they didn't call me!!!!! I called after 2 weeks and asked them if my watch was in and some man said, "Yes", with a "But don't bother me" tone of voice. I did ask him why no one contaced me to tell me the watch was in. BIG MISTAKE. He replied in his, "I've got something up my nose" tone of voice, "We don't call people about their watches when they come in". I was flabbergasted by that answer. They don't, WHAT? Good God. So, when I went to pick up my watch, the lady who was at the front desk helped me after many others bypassed me to help those with their noses in the showcases. After all, who'd want to waste a chance to make a commission over some customer who needs to pick up a lowly watch?? The lady who did help me was an iceberg, but I got my watch; but more importantly, I got a good glimpse at their poor employee training techniques. Too bad for Ben Bridge and how many people will hear about my negative experience.

1
★★☆☆☆

Well, excusssssssssssssssse ME! This isn't Tiffany's; so what's up with their "high brow" attitude here? I had left a watch to have one link taken out. The young man forgot to give me a receipt for the watch. No problem. I just trusted them to call me. Well, they didn't call me!!!!! I called after 2 weeks and asked them if my watch was in and some man said, "Yes", with a "But don't bother me" tone of voice. I did ask him why no one contaced me to tell me the watch was in. BIG MISTAKE. He replied in his, "I've got something up my nose" tone of voice, "We don't call people about their watches when they come in". I was flabbergasted by that answer. They don't, WHAT? Good God. So, when I went to pick up my watch, the lady who was at the front desk helped me after many others bypassed me to help those with their noses in the showcases. After all, who'd want to waste a chance to make a commission over some customer who needs to pick up a lowly watch?? The lady who did help me was an iceberg, but I got my watch; but more importantly, I got a good glimpse at their poor employee training techniques. Too bad for Ben Bridge and how many people will hear about my negative experience.

Pros: In the mall

Cons: Customer Service

.

I bought my wedding ring here after looking around at numerous places. I found the ring I liked in February, but didn't buy it since it was early in my ring search. However, in June, I decided this was the ring I really wanted.
Of course, when I went back, it was gone. However, the salesperson worked with me to find the ring in their computer system with my vague descriptions. She was so helpful!!! I bought my ring there. I would definitely return based on the great service I received.

4
★★★★☆

I bought my wedding ring here after looking around at numerous places. I found the ring I liked in February, but didn't buy it since it was early in my ring search. However, in June, I decided this was the ring I really wanted.
Of course, when I went back, it was gone. However, the salesperson worked with me to find the ring in their computer system with my vague descriptions. She was so helpful!!! I bought my ring there. I would definitely return based on the great service I received.

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