Newport Motors

★★★☆☆

About Newport Motors

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  • Used Car Dealers

Automotive

Automotive
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On July 10, 2010 I went shopping for a used vehicle at Xcite Motors, AKA Newport Motors. The vehicle that I was trading in was a 2004 Tahoe, fully-loaded, with only 66,000 miles on it. I owned it and had the title in my possession when I arrived at Xcite Motors. The salesmen there are quick to greet new arrivals. I met the car salesman at Xcite Motors, named Jon Bender, before I even got out of my car at the lot. I drove in, rolled down my window, filled him in on my vehicle history so as to be completely honest from the beginning. Little did I know what would happen next?..

Another salesman by the name of Pat Bender, (Jon??s dad), came outside to ??appraise? my Tahoe and take it for a test drive. When he returned I asked what they were willing to offer me. They would not give me a specific dollar amount answer, yet Jon Bender took me outside to show me what would work for a ??straight across trade.? He showed a 2001 Mercedes ML320 with 95,000 miles to me, assuring me it would be a straight across trade. I took it for a test drive, all the while doubting the vehicle, the salesmen, etc. When we came back from the test drive, I asked to see the Carfax on the Mercedes. The copy that they showed to me showed a CLEAN history, NO accidents. I asked to see another vehicle to make a comparison and they would not let me look at any other cars. I was still waiting for them to give me a number/dollar amount for my trade.

Now?.for the ride home?..the gas gauge didn??t work AT ALL. A strange rattling started to make noise behind the dash, the engine light came on, as well as two other lights in the dash. Believe me, I knew within my first ten minutes in that vehicle that I had been taken advantage of, big time.

As soon as I got home, I called Xcite Motors. I was told they were closing for the day. I called first thing the next morning. I was told they would call me back. I called Monday morning. Same thing. NO ONE would return my calls. I only needed to spend two minutes on Google looking for information about these guys to realize my worst nightmare?..HORRIBLE business practices and car fraud is their specialty. Three weeks ago, they changed their name from ??Newport Motors? to ??Xcite Motors.? The key businessman is Timothy Shin. Pat Bender and Jon Bender (father and son team) and a few relatives of Shin run the sales/scam floor. According to many reviews, they SCAM people right and left; selling cars with adjusted odometers, fraudulent Carfax reports, etc.

I took the Mercedes to a nearby franchise Ford dealership with my story, asking them what I could do. They agreed that I had been seriously, without a doubt, SCAMMED. When they ran a vehicle report on the Mercedes, it has a SEVERE ACCIDENT REPORT listed. MAJOR SEVERE DAMAGE TO THE FRONT of the vehicle, thus explaining the defective gas gauge, whirring sound from the dash, engine lights, etc. The salesman at Ford called Xcite Motors and told them about this. The owner, Kevin, hung up on him.

Realizing that the Mercedes was not even SAFE to drive around in, I traded it in at Ford, for $5000.00. Now, think back to my original situation. I had a Tahoe worth almost $15,000.00. I drove away with a Mercedes worth $5000.00 AND a loan of $2000.00 at 29.90% interest.

I had simply been looking for a straight-across trade into a reliable vehicle with better gas mileage?..and this is where I ended up.

Three weeks ago, Newport Motors changed their name to Xcite Motors, I??m guessing due to the numbers of negative reviews online. The owner and employees are still the same. CHANGING THE NAME OF A BUSINESS DOES NOT CHANGE ITS REPUTATION.

1
★☆☆☆☆

On July 10, 2010 I went shopping for a used vehicle at Xcite Motors, AKA Newport Motors. The vehicle that I was trading in was a 2004 Tahoe, fully-loaded, with only 66,000 miles on it. I owned it and had the title in my possession when I arrived at Xcite Motors. The salesmen there are quick to greet new arrivals. I met the car salesman at Xcite Motors, named Jon Bender, before I even got out of my car at the lot. I drove in, rolled down my window, filled him in on my vehicle history so as to be completely honest from the beginning. Little did I know what would happen next?..

Another salesman by the name of Pat Bender, (Jon??s dad), came outside to ??appraise? my Tahoe and take it for a test drive. When he returned I asked what they were willing to offer me. They would not give me a specific dollar amount answer, yet Jon Bender took me outside to show me what would work for a ??straight across trade.? He showed a 2001 Mercedes ML320 with 95,000 miles to me, assuring me it would be a straight across trade. I took it for a test drive, all the while doubting the vehicle, the salesmen, etc. When we came back from the test drive, I asked to see the Carfax on the Mercedes. The copy that they showed to me showed a CLEAN history, NO accidents. I asked to see another vehicle to make a comparison and they would not let me look at any other cars. I was still waiting for them to give me a number/dollar amount for my trade.

Now?.for the ride home?..the gas gauge didn??t work AT ALL. A strange rattling started to make noise behind the dash, the engine light came on, as well as two other lights in the dash. Believe me, I knew within my first ten minutes in that vehicle that I had been taken advantage of, big time.

As soon as I got home, I called Xcite Motors. I was told they were closing for the day. I called first thing the next morning. I was told they would call me back. I called Monday morning. Same thing. NO ONE would return my calls. I only needed to spend two minutes on Google looking for information about these guys to realize my worst nightmare?..HORRIBLE business practices and car fraud is their specialty. Three weeks ago, they changed their name from ??Newport Motors? to ??Xcite Motors.? The key businessman is Timothy Shin. Pat Bender and Jon Bender (father and son team) and a few relatives of Shin run the sales/scam floor. According to many reviews, they SCAM people right and left; selling cars with adjusted odometers, fraudulent Carfax reports, etc.

I took the Mercedes to a nearby franchise Ford dealership with my story, asking them what I could do. They agreed that I had been seriously, without a doubt, SCAMMED. When they ran a vehicle report on the Mercedes, it has a SEVERE ACCIDENT REPORT listed. MAJOR SEVERE DAMAGE TO THE FRONT of the vehicle, thus explaining the defective gas gauge, whirring sound from the dash, engine lights, etc. The salesman at Ford called Xcite Motors and told them about this. The owner, Kevin, hung up on him.

Realizing that the Mercedes was not even SAFE to drive around in, I traded it in at Ford, for $5000.00. Now, think back to my original situation. I had a Tahoe worth almost $15,000.00. I drove away with a Mercedes worth $5000.00 AND a loan of $2000.00 at 29.90% interest.

I had simply been looking for a straight-across trade into a reliable vehicle with better gas mileage?..and this is where I ended up.

Three weeks ago, Newport Motors changed their name to Xcite Motors, I??m guessing due to the numbers of negative reviews online. The owner and employees are still the same. CHANGING THE NAME OF A BUSINESS DOES NOT CHANGE ITS REPUTATION.

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I went to Newport Motors to check out a car there that I found of the Internet. They were easy to deal with. We negotiated a better (for me) price and they agreed to 2 changes the following week. And it all worked as they said. I bought it 'as is', so it was my risk. I've had the car for 5 months and I'm happy with it.

2
★★★★☆

I went to Newport Motors to check out a car there that I found of the Internet. They were easy to deal with. We negotiated a better (for me) price and they agreed to 2 changes the following week. And it all worked as they said. I bought it 'as is', so it was my risk. I've had the car for 5 months and I'm happy with it.

Pros: Good price, good car, easy to deal with!

Cons: No warranty

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If you are looking for a reliable car at a fair price, stay away. These folks do anything to get you on the lot, including lying to you. They blatantly lied about the car too, and used very high pressure tactics to sell the car. After negotiating for two hours, he kept behaving as if he was doing me a favor!!
The favorable reviews you see here are probably by their own employees.

0
★☆☆☆☆

If you are looking for a reliable car at a fair price, stay away. These folks do anything to get you on the lot, including lying to you. They blatantly lied about the car too, and used very high pressure tactics to sell the car. After negotiating for two hours, he kept behaving as if he was doing me a favor!!
The favorable reviews you see here are probably by their own employees.

Pros: None

Cons: High pressure tactics, liars

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An employee there was rude and did nothing to help us in the matter of my brother-in-law's Yukon he purchased less than two months ago. Less than 2 months into the purchase the engine went bad in the vehicle and do you think from many attempts to get help on this matter they actually helped, no!! They left a family of 6 without reliable tranportation. I was hung up on twice by the employees there trying to get some answers, and was spoke to as though I was not a human being. Be very weary if you are thinking of doing business with them

0
★☆☆☆☆

An employee there was rude and did nothing to help us in the matter of my brother-in-law's Yukon he purchased less than two months ago. Less than 2 months into the purchase the engine went bad in the vehicle and do you think from many attempts to get help on this matter they actually helped, no!! They left a family of 6 without reliable tranportation. I was hung up on twice by the employees there trying to get some answers, and was spoke to as though I was not a human being. Be very weary if you are thinking of doing business with them

Pros: Nothing

Cons: Everything

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0
★☆☆☆☆

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Nice atomosphere

2
★★★★★

Nice atomosphere

.

I purschased my 07 Porsche turbo and I left the lights on and my battery was dead. I called my AAA service , they were busy so they coulnt came down there till 3 hours later. So I called my salesman and he showed after 30mins to help me out

2
★★★★★

I purschased my 07 Porsche turbo and I left the lights on and my battery was dead. I called my AAA service , they were busy so they coulnt came down there till 3 hours later. So I called my salesman and he showed after 30mins to help me out

 

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