Action Small Appliance

★★★☆☆
Sales - Service - Parts - Accessories
  • 14603 NE 20th St. Suite #3

    Bellevue, WA 98007

    Map & Directions
  • 425-643-9806

About Action Small Appliance

Hours
Monday-Friday 9am-5:30pm Saturday 10am-4pm Located in Sternco Center Near Goodwill, Seattle Lighting and IHOP. Look for us directly next to Mattress Depot!
2.8077 26
Hi! Sign in to let us know how Action Small Appliance was?
Write a Review
.

Don't listen to those who rate this company low. I was reluctant to go here because of the low rating. Then I checked Angies List and the ratings were good. I had a Zojirushi hot water dispenser stop working (wife warmed "butter" on top

3
★★★★★

Don't listen to those who rate this company low. I was reluctant to go here because of the low rating. Then I checked Angies List and the ratings were good. I had a Zojirushi hot water dispenser stop working (wife warmed "butter" on top

.

.

3
★★★★★
.

The owner of this business is both a liar and a thief. I took my Bosch vacuum to him to get repaired as the beater bar had stopped working. A week after I dropped it off, he finally called me saying that the vacuum was irreparable due to

3
★★★★★

The owner of this business is both a liar and a thief. I took my Bosch vacuum to him to get repaired as the beater bar had stopped working. A week after I dropped it off, he finally called me saying that the vacuum was irreparable due to

.

I had to send my Rowenta Iron to Action for a warrenty repair. When I called to see if it arrived safely, the person I talked to was nice and let me know everything was fine and they would be looking at it that week. By the end of the

3
★★★★★

I had to send my Rowenta Iron to Action for a warrenty repair. When I called to see if it arrived safely, the person I talked to was nice and let me know everything was fine and they would be looking at it that week. By the end of the

.

I have been shopping and going to Action for advice and parts for years! I love knowing there is a local shop like this I can support when I have any issues with my small appliances! I have numerous appliances: KitchenAid stand mixer,

3
★★★★★

I have been shopping and going to Action for advice and parts for years! I love knowing there is a local shop like this I can support when I have any issues with my small appliances! I have numerous appliances: KitchenAid stand mixer,

.

I was delighted that Action Small Appliance had the two obscure parts that I needed to repair my blender. Funny enough, my blender needed help on two separate occassions; once due to general wear and tear after a few years of use, and then, a few weeks later, due to simple clumsiness. In both cases, with two different parts, Action Small Appliance had what I needed to get the blender up and running again, almost like new. I found that by searching online for the specific part name, and bringing the exact model number of my blender with me to the store, I was able to be in and out of the store in under 2 minutes both times.

4
★★★★☆

I was delighted that Action Small Appliance had the two obscure parts that I needed to repair my blender. Funny enough, my blender needed help on two separate occassions; once due to general wear and tear after a few years of use, and then, a few weeks later, due to simple clumsiness. In both cases, with two different parts, Action Small Appliance had what I needed to get the blender up and running again, almost like new. I found that by searching online for the specific part name, and bringing the exact model number of my blender with me to the store, I was able to be in and out of the store in under 2 minutes both times.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have done business with Action Small Appliance for decades. I have purchased new small appliances from Mike, and have taken items there for repair. Each time, without fail, I received a quote, friendly advice, and a call to pick up my item when it was done. I never had anything other than a great experience so am mystified by those reported by some others. Since I am a business owner too, I spoke to the owners and discussed my numerous positive experiences and also the comments that spoke to different outcomes. I am very comfortable recommending Action to friends and family based on my experiences.

2
★★★★★

I have done business with Action Small Appliance for decades. I have purchased new small appliances from Mike, and have taken items there for repair. Each time, without fail, I received a quote, friendly advice, and a call to pick up my item when it was done. I never had anything other than a great experience so am mystified by those reported by some others. Since I am a business owner too, I spoke to the owners and discussed my numerous positive experiences and also the comments that spoke to different outcomes. I am very comfortable recommending Action to friends and family based on my experiences.

Pros: Friendly, courteous, deliver as promised

Cons: None

.

I have a 10 year old Krupps espresso maker that just wont quit. Mine is white, which a lot of places don't carry. I call ahead to see if the part (usually the glass carafe)is available. The gentleman there has always been helpful. Today I called them up to see if they had a new cord for my son's shaver. I spoke to a young girl this time, and she was very pleasant. The items I take there list Action Appliance as a qualified repair center by the manufacturer, if that makes any difference.

2
★★★★★

I have a 10 year old Krupps espresso maker that just wont quit. Mine is white, which a lot of places don't carry. I call ahead to see if the part (usually the glass carafe)is available. The gentleman there has always been helpful. Today I called them up to see if they had a new cord for my son's shaver. I spoke to a young girl this time, and she was very pleasant. The items I take there list Action Appliance as a qualified repair center by the manufacturer, if that makes any difference.

Pros: Parts available or quickly obtained

Cons: None yet

.

To be fair, I found the guy at the front desk and in phone calls to be pleasant enough. Not rude. He answered all my questions.
He spent 10 minutes showing me a vacuum I was interested in, but I think he knew I wasn't going to buy a vac that day, but he showed it to me anyway... when I'm ready for a new vac, that's where I will go, due to his speech about the vacuum.
Only four stars because I haven't picked up the mixer yet, but the balance is just under $70.

2
★★★★☆

To be fair, I found the guy at the front desk and in phone calls to be pleasant enough. Not rude. He answered all my questions.
He spent 10 minutes showing me a vacuum I was interested in, but I think he knew I wasn't going to buy a vac that day, but he showed it to me anyway... when I'm ready for a new vac, that's where I will go, due to his speech about the vacuum.
Only four stars because I haven't picked up the mixer yet, but the balance is just under $70.

Pros: informative

Cons: cluttered store

.

Never take anything to these guys.......
They took 5 weeks to NOT repair my appliance.
Got it back in the same state that they received it. BROKEN.
They are rude and will not listen to you.

1
★☆☆☆☆

Never take anything to these guys.......
They took 5 weeks to NOT repair my appliance.
Got it back in the same state that they received it. BROKEN.
They are rude and will not listen to you.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Take your appliance somewhere where they will listen to what is wrong and then fix it....Five weeks they had it and sent it back to me without repairing the problem.

0
★☆☆☆☆

Take your appliance somewhere where they will listen to what is wrong and then fix it....Five weeks they had it and sent it back to me without repairing the problem.

Pros: none

Cons: No respect and terrible service

.

My Kitchenaid mixer's motor isn't running correctly. I called to ask how much it would cost to get a repair. He said he couldn't tell me until he looked at it. I then asked him if the whole motor would need to be replaced what would be the coast as I don't want to pay a repair cost equal to replacement cost of a new mixer. I figured a full motor replacement would be the worse case scenario. The guy refused to tell me how much it would cost or what his labor fees are. He did say he charges $20 just to bring it in. I found him very unhelpful and rude. I did call some certified Kitchenaid repair shops in Seattle and they were very helpful with labor charges, etc. I recognize that a trip over the bridge is a hassle to get a repair, but after reading the reviews I think it is the wisest thing to do.

0
★☆☆☆☆

My Kitchenaid mixer's motor isn't running correctly. I called to ask how much it would cost to get a repair. He said he couldn't tell me until he looked at it. I then asked him if the whole motor would need to be replaced what would be the coast as I don't want to pay a repair cost equal to replacement cost of a new mixer. I figured a full motor replacement would be the worse case scenario. The guy refused to tell me how much it would cost or what his labor fees are. He did say he charges $20 just to bring it in. I found him very unhelpful and rude. I did call some certified Kitchenaid repair shops in Seattle and they were very helpful with labor charges, etc. I recognize that a trip over the bridge is a hassle to get a repair, but after reading the reviews I think it is the wisest thing to do.

Pros: None

Cons: Rude, not helpful

.

The place was recommended to me by Kitchenaid as Kitchenaid certified repair shop. I read reviews, which weren't too great, before I called. I decided to give it a try anyway. I was shocked! The guy was so rude, almost psychotic. When I asked him to be polite he got even worse and then out of the blue started laughing. I don't understand how they manage to stay in business. I called back Kitchenaid to complain.

0
★☆☆☆☆

The place was recommended to me by Kitchenaid as Kitchenaid certified repair shop. I read reviews, which weren't too great, before I called. I decided to give it a try anyway. I was shocked! The guy was so rude, almost psychotic. When I asked him to be polite he got even worse and then out of the blue started laughing. I don't understand how they manage to stay in business. I called back Kitchenaid to complain.

Pros: none

Cons: Rude, unprofessional, antisocial

.

This is a "flame on" personality. Very nasty. Very ugly. I am a calm non-confrontational person and feel hurt and angry about his behavior with me as his customer. I left a small appliance which was under warrantee. You should make a note on your receipt of the date you dropped off your appliance. Then you'll want to make a note of when he predicts he'll finish the work. On that very day you'll need to start calling. Expect nasty replies, lies, excuses and flaming bad temper. If you go to his shop bring someone along as your witness. I will never go back, have told everyone I know about my shocking experience and advise you to at least be armed if you need to go there.

0
★☆☆☆☆

This is a "flame on" personality. Very nasty. Very ugly. I am a calm non-confrontational person and feel hurt and angry about his behavior with me as his customer. I left a small appliance which was under warrantee. You should make a note on your receipt of the date you dropped off your appliance. Then you'll want to make a note of when he predicts he'll finish the work. On that very day you'll need to start calling. Expect nasty replies, lies, excuses and flaming bad temper. If you go to his shop bring someone along as your witness. I will never go back, have told everyone I know about my shocking experience and advise you to at least be armed if you need to go there.

.

I wish I could give them no stars. If these people had some competition, perhaps they would at least be civil to you.

0
★☆☆☆☆

I wish I could give them no stars. If these people had some competition, perhaps they would at least be civil to you.

Cons: rude and arrogant

.

I agree with others, owner is a total D-head. I asked him if they charged a basic fee for looking at the appliance and he said no. But he said, WE DO charge a fee if you want it put back together before we send it to you. He doesn't try to hide the sarcasm in his voice at all. I'm sure the guy rarely, if ever, gets layed.

0
★☆☆☆☆

I agree with others, owner is a total D-head. I asked him if they charged a basic fee for looking at the appliance and he said no. But he said, WE DO charge a fee if you want it put back together before we send it to you. He doesn't try to hide the sarcasm in his voice at all. I'm sure the guy rarely, if ever, gets layed.

.

I had an okay experience here. I took my vacuum in and it was repaired under warantee, but they did take longer than I expected. Their appliance "bedside manner" isn't the best, but I don't really expect charm school quality from the blender guy, either. I'm going back to get my steamer repaired -- wish me luck! Will let you know.

2
★★★★☆

I had an okay experience here. I took my vacuum in and it was repaired under warantee, but they did take longer than I expected. Their appliance "bedside manner" isn't the best, but I don't really expect charm school quality from the blender guy, either. I'm going back to get my steamer repaired -- wish me luck! Will let you know.

.

I totally agree with previous reviewers who rated 1 star for this store. I'd better to skip my story since I start to be angry when I recall the experience. Just don't know how it can still survive as it keeps hurting people who help it to run its business. The owner/employee is one of the rudest and dishonest men that I ever met. Very bad service at all. If you have left your small electronics in his room, you'd better forget it and buy a new one so you can save your strength and make you self happy. If you insist to have your item fixed there, please don't try to contact him. Otherwise, please prepare to get tons of lies (whenever you call him, he just start to fix your item), junks, and rude words which can help you have a very bad day... File a compliant to better busniess to keep this bad service away, for more happy customers!

0
★☆☆☆☆

I totally agree with previous reviewers who rated 1 star for this store. I'd better to skip my story since I start to be angry when I recall the experience. Just don't know how it can still survive as it keeps hurting people who help it to run its business. The owner/employee is one of the rudest and dishonest men that I ever met. Very bad service at all. If you have left your small electronics in his room, you'd better forget it and buy a new one so you can save your strength and make you self happy. If you insist to have your item fixed there, please don't try to contact him. Otherwise, please prepare to get tons of lies (whenever you call him, he just start to fix your item), junks, and rude words which can help you have a very bad day... File a compliant to better busniess to keep this bad service away, for more happy customers!

.

Agree with first reviewer completely.

The primary owner/employee at this store is downright rude and unfriendly. He tries extra hard to increase customer pain and refuses to give work order number / receipts for warranty repairs

0
★☆☆☆☆

Agree with first reviewer completely.

The primary owner/employee at this store is downright rude and unfriendly. He tries extra hard to increase customer pain and refuses to give work order number / receipts for warranty repairs

.

Terrible customer services. They really don't know anything about vacuums. It takes them over a week just to do an assessment of what's wrong with the vacuum, but in reality they are reading the manuals in order to figure out what's wrong with it.
Don't bring you appliance there...it will never work again!

0
★☆☆☆☆

Terrible customer services. They really don't know anything about vacuums. It takes them over a week just to do an assessment of what's wrong with the vacuum, but in reality they are reading the manuals in order to figure out what's wrong with it.
Don't bring you appliance there...it will never work again!

Pros: none

Cons: don't know what they are doing, poor customer

.

Action Small Appliance are the rudest, most incompetent, lying bullies you will ever have the misfortune of talking to. These apes have no business working on any appliance more complicated than a hammer. When they answer the phone, they talk to you like they are doing you a favor and then yell if you ask any questions about the repair. I hope you never have to talk to these troglodytes or have your appliance ruined by them. The guy on the phone lives with his mommy and wets the bed at night. HOW THESE PEOPLE STAY IN BUSINESS IS A TRUE MYSTERY. STAY AWAY.

0
★☆☆☆☆

Action Small Appliance are the rudest, most incompetent, lying bullies you will ever have the misfortune of talking to. These apes have no business working on any appliance more complicated than a hammer. When they answer the phone, they talk to you like they are doing you a favor and then yell if you ask any questions about the repair. I hope you never have to talk to these troglodytes or have your appliance ruined by them. The guy on the phone lives with his mommy and wets the bed at night. HOW THESE PEOPLE STAY IN BUSINESS IS A TRUE MYSTERY. STAY AWAY.

Pros: I never have to deal with them again

Cons: I regret the day I found these lying, incompetent apes

.

No stars at all...over the years the few times I've had anything to do with this business was because I couldn't find what I needed online. How these rude ****** have remained in business since 1980 is beyond me. And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen I read, not one single review was positive.

It's no wonder they had to close their Bellevue shop.

With the many options to shop online, shops like this can die a grizzly death for all I care. Make room for a local business that we actually WANT to do business with.

Anthony Vincent

0
★☆☆☆☆

No stars at all...over the years the few times I've had anything to do with this business was because I couldn't find what I needed online. How these rude ****** have remained in business since 1980 is beyond me. And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen I read, not one single review was positive.

It's no wonder they had to close their Bellevue shop.

With the many options to shop online, shops like this can die a grizzly death for all I care. Make room for a local business that we actually WANT to do business with.

Anthony Vincent

Pros: Nothing that I can see...

Cons: Extraordinarily and consistently rude to customers...

.

Usually have had great service from this store. However, yesterday, bought a new coffee maker and got it home only to find out that the lever that controls/allows the coffee to drip into the carafe was "left out of the box". We called, and had to go ALL the way back to get this small but important part. The only thing we were told was sorry, must have forgotten to put it in the box. If we had lived far away, like Monroe or some such place, this would have been a HUGE inconvenience. It will be hard to go back, without thoroughly checking out the next appliance. Don't trust the sales guy to have everything in the box. It won't be there. This is not Macy's, but you also don't pay the Macy's big price on these items.

1
★★☆☆☆

Usually have had great service from this store. However, yesterday, bought a new coffee maker and got it home only to find out that the lever that controls/allows the coffee to drip into the carafe was "left out of the box". We called, and had to go ALL the way back to get this small but important part. The only thing we were told was sorry, must have forgotten to put it in the box. If we had lived far away, like Monroe or some such place, this would have been a HUGE inconvenience. It will be hard to go back, without thoroughly checking out the next appliance. Don't trust the sales guy to have everything in the box. It won't be there. This is not Macy's, but you also don't pay the Macy's big price on these items.

.

Don?t trust these guys with anything, customer service was terrible and they just up and threw away our coffee maker while we were working with Starbucks and the manufacturer to get them to warranty it. They never even called us to give us a chance to pick it up, they just chucked it. They really didn?t care when we told them we needed it go get a warranty replacement. If you use them beware.

0
★☆☆☆☆

Don?t trust these guys with anything, customer service was terrible and they just up and threw away our coffee maker while we were working with Starbucks and the manufacturer to get them to warranty it. They never even called us to give us a chance to pick it up, they just chucked it. They really didn?t care when we told them we needed it go get a warranty replacement. If you use them beware.

.

Fixed my Braun men's shaver which was under warranty. Courteous service, fixed within
24 hours, no charge. Would go there again.

2
★★★★★

Fixed my Braun men's shaver which was under warranty. Courteous service, fixed within
24 hours, no charge. Would go there again.

.

Rude Rude Rude - poor customer service, don't meet deadlines, talk over you when you try and talk and hang up on customers!

0
★☆☆☆☆

Rude Rude Rude - poor customer service, don't meet deadlines, talk over you when you try and talk and hang up on customers!

 

Wait, you're the expert.

If you've been to or used Action Small Appliance, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review