Stewart Subaru

★★★★☆
  • 506 Fruitvale Blvd

    Yakima, WA 98902

    Map & Directions
  • 509-525-1190

About Stewart Subaru

Hours
Sun 11am-6pm, Mon-Fri 9am-7pm, Sat 10am-6pm
3.5 10
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Stewart SubaruNovember 13, 2012\r
506 Fruitvale Blvd\r
Yakima WA 98902\r
\r
\r
\r
In reference to gift certificate of $100.00 promised by salesman Matthew Mat in the Hat Bland at the\r
sale in Walla Walla WA Kmart parking

3
★★★★★

Stewart SubaruNovember 13, 2012\r
506 Fruitvale Blvd\r
Yakima WA 98902\r
\r
\r
\r
In reference to gift certificate of $100.00 promised by salesman Matthew Mat in the Hat Bland at the\r
sale in Walla Walla WA Kmart parking

.

This dealer was extremely unprofessional and rude. I went there to look at a car I had seen online for $15350, after repeatedly asking them to tell me the price of the car they finally came out with my payment plan and the price being

3
★★★★★

This dealer was extremely unprofessional and rude. I went there to look at a car I had seen online for $15350, after repeatedly asking them to tell me the price of the car they finally came out with my payment plan and the price being

.

I'm writing on behalf of my 73 yr old Mother (I'm her oldest son Joe). She responded to a flyer from a Yakima car dealer (Stewart Subaru) promising one of four 'free gifts' during a sale held in a K- Mart parking lot in Walla Walla; that

3
★★★★★

I'm writing on behalf of my 73 yr old Mother (I'm her oldest son Joe). She responded to a flyer from a Yakima car dealer (Stewart Subaru) promising one of four 'free gifts' during a sale held in a K- Mart parking lot in Walla Walla; that

.

I'm writing on behalf of my 73 yr old Mother (I'm her oldest son Joe). She responded to a flyer from a Yakima car dealer (Stewart Subaru) promising one of four 'free gifts' during a sale held in a Fred Meyer parking lot in Walla Walla; that was the reason she went. Upon arriving was told they were out of the gifts and started talking to her. My Mom is very naive, in the 50+ years of marriage my Dad always took care of monetary matters, an 'old-fashioned marriage'. She's never negotiated for anything in her life and that would be obvious to anyone that spoke to her for more than a few minutes. These guys charged her $21,287 for a '11 Honda Civic LX w/ over 38,000 miles on it, book says in outstanding condition (which this car isn't) it's worth between $15-15,500 (a new 2012 Civic LX cost $18,800!). On top of that they added almost $3,300 in GAP and Extended coverage??s WITHOUT EVEN ASKING HER, they knew they had an easy mark and boy they took advantage. Upon talking w/ Mark Prater, one of their managers, he stated "the deal wasn't excessive and I stand by my guys". She had no intention of buying a car, had no idea what her car or the car she drove off in is/was worth. Until we pointed it out didn't even know they'd added over $3,300 to the price w/ unneeded coverage??s. These guys saw an easy mark and took advantage of her in every way they possibly could, dealers like this should be put out of business and the unscrupulous 'salesmen' put in jail for theft.
Mom didn't tell me about it until I was there to visit as she was so embarrassed. I contacted the dealer immediately and got nowhere. I wanted her Buick back and the papers torn up; they said her car was sold within 2 days. They offered $1,250 off the deal and I told them that would do little to alleviate the $308 payment she will have for 7 YRS, until she's 80. I then said at least get her in a car worth $21-22,000, re-do the papers w/o added coverage??s and we'd end up w/ same dollars. No response.

1
★☆☆☆☆

I'm writing on behalf of my 73 yr old Mother (I'm her oldest son Joe). She responded to a flyer from a Yakima car dealer (Stewart Subaru) promising one of four 'free gifts' during a sale held in a Fred Meyer parking lot in Walla Walla; that was the reason she went. Upon arriving was told they were out of the gifts and started talking to her. My Mom is very naive, in the 50+ years of marriage my Dad always took care of monetary matters, an 'old-fashioned marriage'. She's never negotiated for anything in her life and that would be obvious to anyone that spoke to her for more than a few minutes. These guys charged her $21,287 for a '11 Honda Civic LX w/ over 38,000 miles on it, book says in outstanding condition (which this car isn't) it's worth between $15-15,500 (a new 2012 Civic LX cost $18,800!). On top of that they added almost $3,300 in GAP and Extended coverage??s WITHOUT EVEN ASKING HER, they knew they had an easy mark and boy they took advantage. Upon talking w/ Mark Prater, one of their managers, he stated "the deal wasn't excessive and I stand by my guys". She had no intention of buying a car, had no idea what her car or the car she drove off in is/was worth. Until we pointed it out didn't even know they'd added over $3,300 to the price w/ unneeded coverage??s. These guys saw an easy mark and took advantage of her in every way they possibly could, dealers like this should be put out of business and the unscrupulous 'salesmen' put in jail for theft.
Mom didn't tell me about it until I was there to visit as she was so embarrassed. I contacted the dealer immediately and got nowhere. I wanted her Buick back and the papers torn up; they said her car was sold within 2 days. They offered $1,250 off the deal and I told them that would do little to alleviate the $308 payment she will have for 7 YRS, until she's 80. I then said at least get her in a car worth $21-22,000, re-do the papers w/o added coverage??s and we'd end up w/ same dollars. No response.

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Not only does the service department not know what they are doing, Greg the service manager is so insecure he freaked out when I asked him to do the test that I left the care there for. I tried to talked to the owner Frank about the complete lack of service and horrible treatment and he told me I didn't buy the car there and how dare I complain about the service department and to leave. Previous visit were not any better, I would have to take care to Beaverton service department to get fixed after Stewarts would tell me nothing was wrong. Last test needed was an oil consumption test. After car being at Stewarts 3 time, they would tell me they couldn't find anything. Again brought to Oregon and they advised the test I needed. So I made the mistake thinking stewarts could do the test. It is pretty simple they change the oil and then you drive it 1200 miles and then they drain the oil and measure the oil. Greg didn't change the oil. He just topped it off. I called 40 min prior to closing and explained the only way the test could be done is to change the oil and that is what I expected, he said there was no one there to change the oil. (I guess he and the other man still there are to good for that) and to pick up my car and never bring it back and hung up on me. When I arrived the actually had the guts to lie to me and say he performed and oil consumption test, when I asked what that meant the said the checked the dipstick. He obviously has no clue what he is doing and was very threatened that some women knew more than him. I am not sure if he can't read either because he said the reason he didn't change the oil was because Big O had a sticker on the window showed the oil was changed. many times he told me this was Big o fault for marking an oil change when it was for tire rotation and the put the mileage in the wrong box. There was a date box and mileage box and then a check mark for tire rotation or oil change, it was clearly marked for tire rotation, but Greg thought the mileage should be under the oil change box in the date box. I know it doesn't really make sense but I guess he can't read. But it doesn't matter if the oil was changed the day before: the only way the test could be ran was to change the oil and that is what I asked for. He thought my husband was nice because he didn't question why they didn't actually do the test. These people have no idea what they are doing, the owner is a very rude man, I am very glad I didn't by my two current cars with them! I was told of car they worked on and the engine blew up 50 miles later. i BOUGHT MY CAR IN Beaverton for 2500.00 less than Frank would sell car for, why would I buy it from him.

1
★☆☆☆☆

Not only does the service department not know what they are doing, Greg the service manager is so insecure he freaked out when I asked him to do the test that I left the care there for. I tried to talked to the owner Frank about the complete lack of service and horrible treatment and he told me I didn't buy the car there and how dare I complain about the service department and to leave. Previous visit were not any better, I would have to take care to Beaverton service department to get fixed after Stewarts would tell me nothing was wrong. Last test needed was an oil consumption test. After car being at Stewarts 3 time, they would tell me they couldn't find anything. Again brought to Oregon and they advised the test I needed. So I made the mistake thinking stewarts could do the test. It is pretty simple they change the oil and then you drive it 1200 miles and then they drain the oil and measure the oil. Greg didn't change the oil. He just topped it off. I called 40 min prior to closing and explained the only way the test could be done is to change the oil and that is what I expected, he said there was no one there to change the oil. (I guess he and the other man still there are to good for that) and to pick up my car and never bring it back and hung up on me. When I arrived the actually had the guts to lie to me and say he performed and oil consumption test, when I asked what that meant the said the checked the dipstick. He obviously has no clue what he is doing and was very threatened that some women knew more than him. I am not sure if he can't read either because he said the reason he didn't change the oil was because Big O had a sticker on the window showed the oil was changed. many times he told me this was Big o fault for marking an oil change when it was for tire rotation and the put the mileage in the wrong box. There was a date box and mileage box and then a check mark for tire rotation or oil change, it was clearly marked for tire rotation, but Greg thought the mileage should be under the oil change box in the date box. I know it doesn't really make sense but I guess he can't read. But it doesn't matter if the oil was changed the day before: the only way the test could be ran was to change the oil and that is what I asked for. He thought my husband was nice because he didn't question why they didn't actually do the test. These people have no idea what they are doing, the owner is a very rude man, I am very glad I didn't by my two current cars with them! I was told of car they worked on and the engine blew up 50 miles later. i BOUGHT MY CAR IN Beaverton for 2500.00 less than Frank would sell car for, why would I buy it from him.

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1 out of 1 people found this review helpful.

.

Not only does the service department not know what they are doing, Greg the service manager is so insecure he freaked out when I asked him to do the test that I left the care there for. I tried to talked to the owner Frank about the

3
★★★★★

Not only does the service department not know what they are doing, Greg the service manager is so insecure he freaked out when I asked him to do the test that I left the care there for. I tried to talked to the owner Frank about the

.

PROS:
Don't get me wrong, I love my new car. Pretty much exactly what I wanted except for color. It's a 1-owner car fax certified and only has 10k miles on it. 2008 Legacy sedan.

CONS:
I hated the lengthy process of my purchase. They wanted $25k for my car. I told them absolutley not. They were doing some promotion with salesmen from out of town. I didn't like that, it was wierd. After I said NO to the price, They all of a sudden came down to $20k. When I still thought that was too much, I told them take another $1k off or I walk. I thought I got a good deal after getting $6k off the original price tag until I got home and found an identical Subaru @ McKenna Motors for $18k. I feel cheated. I hate the fact they don't post prices on their cars. I also hate the game playing. KBB is legit but they think it's crap. They refused to give me the KBB/NADA values on paper.

They didn't detail the car before I left and did not remove the stickers on it. It also had no gas in it. I was disappointed with the presentation/delivery of the vehicle for sure. I was the last customer to leave the lot that night, so I understand not having anyone there to detail it or put gas in it right then but they could have offered to come back the next day.

In the end, I wish I would have just left after I saw the inflated price.

3
★★★☆☆

PROS:
Don't get me wrong, I love my new car. Pretty much exactly what I wanted except for color. It's a 1-owner car fax certified and only has 10k miles on it. 2008 Legacy sedan.

CONS:
I hated the lengthy process of my purchase. They wanted $25k for my car. I told them absolutley not. They were doing some promotion with salesmen from out of town. I didn't like that, it was wierd. After I said NO to the price, They all of a sudden came down to $20k. When I still thought that was too much, I told them take another $1k off or I walk. I thought I got a good deal after getting $6k off the original price tag until I got home and found an identical Subaru @ McKenna Motors for $18k. I feel cheated. I hate the fact they don't post prices on their cars. I also hate the game playing. KBB is legit but they think it's crap. They refused to give me the KBB/NADA values on paper.

They didn't detail the car before I left and did not remove the stickers on it. It also had no gas in it. I was disappointed with the presentation/delivery of the vehicle for sure. I was the last customer to leave the lot that night, so I understand not having anyone there to detail it or put gas in it right then but they could have offered to come back the next day.

In the end, I wish I would have just left after I saw the inflated price.

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1 out of 1 people found this review helpful.

.

I went to purchase an outback, we agreed on a price and they told me that the vehicle would have all of the features that i wanted. When the car arrived, they showed it to me at night (it was well lit but still at night) and it didn't have the sunroof and the all weather package that i wanted. They said they would get me the car that i wanted but that i would have to pay more than we agreed on. I went to Bellevue and purchased the car i wanted with all of the features i wanted for less than the original agreed price at Stewart.

1
★☆☆☆☆

I went to purchase an outback, we agreed on a price and they told me that the vehicle would have all of the features that i wanted. When the car arrived, they showed it to me at night (it was well lit but still at night) and it didn't have the sunroof and the all weather package that i wanted. They said they would get me the car that i wanted but that i would have to pay more than we agreed on. I went to Bellevue and purchased the car i wanted with all of the features i wanted for less than the original agreed price at Stewart.

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1 out of 1 people found this review helpful.

.

I purchased a Subaru this spring, I went to Stewart Subaru because of the name. I thought being a "Reputable Company" I would get good service and an honest price. I was wrong. I was highly overcharged on a "Sale" that they had. When I went back in and spoke with them about it, they said that you can't go on a kelly blue book price because they don't know what they're talking about... And it was more because gas prices were so high so that inflated the price of they car. He then continued to tell me the next time I am going to buy a car that I needed to see him "personally" giving the impression that he would have given me a better deal. I have been fighting with them ever since. I was trying to refinance through my bank but I had to get the extra warrantee and gap coverage reimbursed to Wacovia before I could go through with the refinance, I was also overcharged for for these items. I canceled them in July and it took them until September to reimburse the monies. I am now unable to refinance because I owe $4000.00 more than the car is worth. The also did not reimburse the total amount, they charged me for the two months it took them to finally credit my account. All in all I would not trust them or any "Sale" they may be promiting.

1
★☆☆☆☆

I purchased a Subaru this spring, I went to Stewart Subaru because of the name. I thought being a "Reputable Company" I would get good service and an honest price. I was wrong. I was highly overcharged on a "Sale" that they had. When I went back in and spoke with them about it, they said that you can't go on a kelly blue book price because they don't know what they're talking about... And it was more because gas prices were so high so that inflated the price of they car. He then continued to tell me the next time I am going to buy a car that I needed to see him "personally" giving the impression that he would have given me a better deal. I have been fighting with them ever since. I was trying to refinance through my bank but I had to get the extra warrantee and gap coverage reimbursed to Wacovia before I could go through with the refinance, I was also overcharged for for these items. I canceled them in July and it took them until September to reimburse the monies. I am now unable to refinance because I owe $4000.00 more than the car is worth. The also did not reimburse the total amount, they charged me for the two months it took them to finally credit my account. All in all I would not trust them or any "Sale" they may be promiting.

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3 out of 3 people found this review helpful.

.

They stand behind their vehicles. Even nice enough to come and help me when I recently locked my keys in my car. Many financing choices available. I love my pretty legacy.

4
★★★★☆

They stand behind their vehicles. Even nice enough to come and help me when I recently locked my keys in my car. Many financing choices available. I love my pretty legacy.

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