Thurston County Transmission

★★★★★
  • 4022 Pacific Ave SE B2

    Lacey, WA 98503

    Map & Directions
  • 360-438-0900

About Thurston County Transmission

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Mon-Fri 8am-5pm
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Automotive

Automotive
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5 20
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Thurston County Transmission has always been fair with me. They are efficient and certainly know what they are doing in any situation. I highly recommend them for anyone to use and I find it amazing that they can work on any type of

3
★★★★★

Thurston County Transmission has always been fair with me. They are efficient and certainly know what they are doing in any situation. I highly recommend them for anyone to use and I find it amazing that they can work on any type of

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I am very picky when it comes to letting a shop work on my cars. These are nice people to do business with. This is my third visit to this shop. Every time this shop has been very helpful. Last year I came to this shop to have service

3
★★★★★

I am very picky when it comes to letting a shop work on my cars. These are nice people to do business with. This is my third visit to this shop. Every time this shop has been very helpful. Last year I came to this shop to have service

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I am so pleased that Thurston county transmission was able to diagnose my dodge ram 2500 diesel truck transmission correctly. I had my truck at a shop, they said they fixed it, but after getting my truck back, the problem was still there. A friend told me to go to Thurston county transmission and talk to Larry, he is an expert on diesel trucks, so I did and they diagnosed the problem accurately and were able to fix it. I got my truck the next day and everything was perfect. Thank you so much!

5
★★★★★

I am so pleased that Thurston county transmission was able to diagnose my dodge ram 2500 diesel truck transmission correctly. I had my truck at a shop, they said they fixed it, but after getting my truck back, the problem was still there. A friend told me to go to Thurston county transmission and talk to Larry, he is an expert on diesel trucks, so I did and they diagnosed the problem accurately and were able to fix it. I got my truck the next day and everything was perfect. Thank you so much!

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I usually dont write reviews. I wanted to do so because I am so pleased with your good service. I had my BMW at a shop, I had to take it back three times and they had my car for a week each time and were not able to fix my car. The guys

3
★★★★★

I usually dont write reviews. I wanted to do so because I am so pleased with your good service. I had my BMW at a shop, I had to take it back three times and they had my car for a week each time and were not able to fix my car. The guys

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I drive a 2005 dodge with over 135,000 miles on it. I WISH I would have found Thurston County Transmission sooner. I'm sure I would have saved myself a lot of time and money! Larry happens to be a Transmission expert, so I got very lucky

3
★★★★★

I drive a 2005 dodge with over 135,000 miles on it. I WISH I would have found Thurston County Transmission sooner. I'm sure I would have saved myself a lot of time and money! Larry happens to be a Transmission expert, so I got very lucky

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Staff is great, I love the family atmosphere. I purchased a vehicle from a previous customer of Tct's and I got to transfer the warranty over to me which was a good sale for the guy I bought my truck from. So as long as I keep up with the

3
★★★★★

Staff is great, I love the family atmosphere. I purchased a vehicle from a previous customer of Tct's and I got to transfer the warranty over to me which was a good sale for the guy I bought my truck from. So as long as I keep up with the

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Transmission trouble brought me to a repair shop to see what was wrong. Though the shop was unable to remedy the problem, I was referred to Thurston County Transmission. There Larry got my car in and the transmission rebuilt for a reasonable price and with minimal down-time. They stayed in contact with me throughout the process, drove me to and from my residence and the shop, and answered my (numerous) questions in great detail. They managed to answer the questions so that even a mechanical newbie like me would understand, without being condescending. If anything they seemed rather excited to know that I wanted to learn more. They even offered to show me the damaged, inoperable parts to compare to healthy, working parts! When it was all done, I drove away feeling confident in my decision. I highly recommend them! Thank You, Thurston County Transmission.

5
★★★★★

Transmission trouble brought me to a repair shop to see what was wrong. Though the shop was unable to remedy the problem, I was referred to Thurston County Transmission. There Larry got my car in and the transmission rebuilt for a reasonable price and with minimal down-time. They stayed in contact with me throughout the process, drove me to and from my residence and the shop, and answered my (numerous) questions in great detail. They managed to answer the questions so that even a mechanical newbie like me would understand, without being condescending. If anything they seemed rather excited to know that I wanted to learn more. They even offered to show me the damaged, inoperable parts to compare to healthy, working parts! When it was all done, I drove away feeling confident in my decision. I highly recommend them! Thank You, Thurston County Transmission.

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1 out of 1 people found this review helpful.

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Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems clearly explained at your level, Wayne started on a basic level until he found my personal knowledge was above average. At which point he asked Larry, the Transmission Builder. to talk to me, and explain my options. I felt comfortable leaving my truck in their hands, and I was very pleased with the results. Thank you to the crew at Thurston County Transmission.

5
★★★★★

Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems clearly explained at your level, Wayne started on a basic level until he found my personal knowledge was above average. At which point he asked Larry, the Transmission Builder. to talk to me, and explain my options. I felt comfortable leaving my truck in their hands, and I was very pleased with the results. Thank you to the crew at Thurston County Transmission.

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1 out of 1 people found this review helpful.

.

Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems clearly explained at your level, Wayne started on a basic

3
★★★★★

Being in the motorcycle service, & restoration business, it was a refreshing change to find a service co. that treat their customers with respect. Having your options & problems clearly explained at your level, Wayne started on a basic

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I was referred by a friend to take my transmission problem to Thurston county transmission. my friend was right. what a great place. I will refer all my friends. my truck shifts awesome. Happy New year! Thanks TCT!

5
★★★★★

I was referred by a friend to take my transmission problem to Thurston county transmission. my friend was right. what a great place. I will refer all my friends. my truck shifts awesome. Happy New year! Thanks TCT!

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2 out of 2 people found this review helpful.

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Customer service was great, I was referred by a friend and he was right..... The work was superb. Happy to find a shop who is honest and trust worthy and stands behind their work, my loyalty is with TCT

3
★★★★★

Customer service was great, I was referred by a friend and he was right..... The work was superb. Happy to find a shop who is honest and trust worthy and stands behind their work, my loyalty is with TCT

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While on my way to Lacey, Wa to visit over the Thanksgiving holiday, my vehicle developed a transmission problem driving up from Az. My family referred me to Thurston County Transmission to have it checked out. Although I wasn't thrilled with my transmission breaking down I am thrilled I took it to this shop. I got a lifetime warranty with my rebuild at no extra charge. The staff was very friendly and personable. I am thankful my family recommended me to this place, they have high respect for this company and their business ethics.

5
★★★★★

While on my way to Lacey, Wa to visit over the Thanksgiving holiday, my vehicle developed a transmission problem driving up from Az. My family referred me to Thurston County Transmission to have it checked out. Although I wasn't thrilled with my transmission breaking down I am thrilled I took it to this shop. I got a lifetime warranty with my rebuild at no extra charge. The staff was very friendly and personable. I am thankful my family recommended me to this place, they have high respect for this company and their business ethics.

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1 out of 1 people found this review helpful.

.

Happy to find a honest independent shop with friendly people. Before any work was done I was walked thru the procedure of the repair on my car, shown what the inside of a transmission looked like, how they function, and what caused the

3
★★★★★

Happy to find a honest independent shop with friendly people. Before any work was done I was walked thru the procedure of the repair on my car, shown what the inside of a transmission looked like, how they function, and what caused the

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Thurston county transmission was one of the best tranny shops I have ever been to, Wayne was helpful and educational on getting the issues with my tranny shifting hard sot out and did so with the help of the owner Larry in a fashionable manor. Larry is very proud of his work and of his business. The customer service of his wife was none the less of excellent, and get me in and out quickly. I would definitely return, and recommend there efforts to any troubleshooting transmission problems... Merry x-mas!

4
★★★★☆

Thurston county transmission was one of the best tranny shops I have ever been to, Wayne was helpful and educational on getting the issues with my tranny shifting hard sot out and did so with the help of the owner Larry in a fashionable manor. Larry is very proud of his work and of his business. The customer service of his wife was none the less of excellent, and get me in and out quickly. I would definitely return, and recommend there efforts to any troubleshooting transmission problems... Merry x-mas!

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3 out of 3 people found this review helpful.

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What a wonderful team of people at this shop. Had excellent service- my repairs didn't cost as much as I was worried about. Their quality of work was wonderful, they got the work done in a timely manner, and such a friendly atmosphere. With my husband in the army and me left to deal with my car issues is scary for a female to deal with alone. Nice to have a female at the front counter that put me at ease. For any other women out there who don't know where go this is your place. They showed me and explained to me all that I needed and what was done. Kudos to them for gaining my trust and any future services I need. My son loved the HUGE race car trophies also, thanks for letting him play with them! I deeply thank you all!

5
★★★★★

What a wonderful team of people at this shop. Had excellent service- my repairs didn't cost as much as I was worried about. Their quality of work was wonderful, they got the work done in a timely manner, and such a friendly atmosphere. With my husband in the army and me left to deal with my car issues is scary for a female to deal with alone. Nice to have a female at the front counter that put me at ease. For any other women out there who don't know where go this is your place. They showed me and explained to me all that I needed and what was done. Kudos to them for gaining my trust and any future services I need. My son loved the HUGE race car trophies also, thanks for letting him play with them! I deeply thank you all!

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3 out of 3 people found this review helpful.

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I recently had TCT check out my '87 Cadillac Allante that had been in storage for some time and now the trans wasn't shifting like it should. Wayne at TCT talked me through what might be the problem but instead of "sticking it to me" suggested that we should start with a simple, inexpensive trans service. I was sure the recommendation was going to be a complete rebuild for "who knows" how much! The trans services work and I got out fro pennies! I appreciated Wayne's professionalism, knowledge and customer service. I would highly recommend TCT!

5
★★★★★

I recently had TCT check out my '87 Cadillac Allante that had been in storage for some time and now the trans wasn't shifting like it should. Wayne at TCT talked me through what might be the problem but instead of "sticking it to me" suggested that we should start with a simple, inexpensive trans service. I was sure the recommendation was going to be a complete rebuild for "who knows" how much! The trans services work and I got out fro pennies! I appreciated Wayne's professionalism, knowledge and customer service. I would highly recommend TCT!

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2 out of 2 people found this review helpful.

.

I chose Thurston County Transmission because of their lifetime warranty. Thank god for the warranty, because my car has been back there for the same problem 3 times already. I am frustrated and inconvenienced by this. As soon as I got my car back the first time, I noticed it was leaking. I took it back and they told me that they needed to replace a seal. ( Bare in mind, they just rebuilt this transmission about a week ago ) When I got it back the second time, it was still leaking. I took it back, this time, I was told that it was the torque converter. I was inconvenienced again, being without a car for about a week. When I got it back, it was still leaking. I called and they told me to bring it in. That's all they could tell me for now. I was also told to make sure the fluid level doesn't go low, otherwise it will void my warranty. First of all, If they did their job right the first time, I wouldn't have this problem. Second of all, my transmission is a sealed transmission, they know that I can not check the fluid level . Now I have to take my car their again and be inconvenienced without a car again, for how long, I don't know. What makes it even worse is that at first, I had actually recommended them to my mother, because of the lifetime warranty. She took her car there and had her cars transmission rebuilt as well. Guess what??? Her car is back there too, not even two months later, her transmission actually broke down. Some part that was placed in there broke. She is also inconvenienced without a car.Whether the problem lies with the parts they use, or the way it's put in, I do not know. But something needs to be done. I am not complaining about their customer service, I am complaining about always being inconvenienced. Now I have to take my car there again, for how long I do not know, but I need to take it to make sure I do not run out of fluid and void my warranty.What drew me to them was the lifetime warranty, which is great, but right now I wish I would have taken it to the dealer, where I wouldn't have any problems and wouldn't be inconvenienced. My mother wishes the same. My mother and I paid almost $3,500 each, which is just as much as the dealer. Like I said the only difference was the warranty. The dealer offers a 3 year warranty. I know that if something would to happen, at least we could get a loner vehicle from the dealer. I just called and checked. If they were at fault we get a loner vehicle.I feel bad for recommending them to my mother.

2
★★☆☆☆

I chose Thurston County Transmission because of their lifetime warranty. Thank god for the warranty, because my car has been back there for the same problem 3 times already. I am frustrated and inconvenienced by this. As soon as I got my car back the first time, I noticed it was leaking. I took it back and they told me that they needed to replace a seal. ( Bare in mind, they just rebuilt this transmission about a week ago ) When I got it back the second time, it was still leaking. I took it back, this time, I was told that it was the torque converter. I was inconvenienced again, being without a car for about a week. When I got it back, it was still leaking. I called and they told me to bring it in. That's all they could tell me for now. I was also told to make sure the fluid level doesn't go low, otherwise it will void my warranty. First of all, If they did their job right the first time, I wouldn't have this problem. Second of all, my transmission is a sealed transmission, they know that I can not check the fluid level . Now I have to take my car their again and be inconvenienced without a car again, for how long, I don't know. What makes it even worse is that at first, I had actually recommended them to my mother, because of the lifetime warranty. She took her car there and had her cars transmission rebuilt as well. Guess what??? Her car is back there too, not even two months later, her transmission actually broke down. Some part that was placed in there broke. She is also inconvenienced without a car.Whether the problem lies with the parts they use, or the way it's put in, I do not know. But something needs to be done. I am not complaining about their customer service, I am complaining about always being inconvenienced. Now I have to take my car there again, for how long I do not know, but I need to take it to make sure I do not run out of fluid and void my warranty.What drew me to them was the lifetime warranty, which is great, but right now I wish I would have taken it to the dealer, where I wouldn't have any problems and wouldn't be inconvenienced. My mother wishes the same. My mother and I paid almost $3,500 each, which is just as much as the dealer. Like I said the only difference was the warranty. The dealer offers a 3 year warranty. I know that if something would to happen, at least we could get a loner vehicle from the dealer. I just called and checked. If they were at fault we get a loner vehicle.I feel bad for recommending them to my mother.

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0 out of 3 people found this review helpful.

.

I have been going to Thurston Country Transmission for years. They are the only transmission service shop that backs up their rebuilds for the life of the vehicle, and the warranty is even transferable once! They are also one of the few to tell you that you need to change your transmission fluid and filter on a regular basis, just like in your engine. If everyone did that, then most of the other guys would not have any work to do!

5
★★★★★

I have been going to Thurston Country Transmission for years. They are the only transmission service shop that backs up their rebuilds for the life of the vehicle, and the warranty is even transferable once! They are also one of the few to tell you that you need to change your transmission fluid and filter on a regular basis, just like in your engine. If everyone did that, then most of the other guys would not have any work to do!

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3 out of 4 people found this review helpful.

.

I have received excellent service from TCT. I have been with them for 10yrs now with different vehicles I own, and they have always been thorough with the job, and I always could get a question answered if I needed one. Their prices are competitive with other transmission shops, but their lifetime warranty is the BEST of all. When you take a vehicle in to have work done- you cant blame the shop if something else ends up a problem later. You went to a transmission shop because you and your husband obviously knew you had a transmission problem otherwise you would have gone to a general automotive shop if you felt that there was some other problem, right- get it "transmission shop" they do transmissions, that was your complaint that's why you took it there. Oh and come on, let's be real, why is it their job to remove the face plate on your radio, you own the vehicle take the responsibilty on that(please). You're lucky they attempted to do that, some places could care less if your radio gets taken, you need to be thankful and stop your complaining, are you always this unhappy and have to finds things to complain about when it comes to businesses or is this what makes you happy. Transmissions are not an easy job either, so next time if a week is too long to fix your vehicle, do it yourself! Have a Happy Day.

PROS: Best in the world
CONS: Absolutely none

5
★★★★★

I have received excellent service from TCT. I have been with them for 10yrs now with different vehicles I own, and they have always been thorough with the job, and I always could get a question answered if I needed one. Their prices are competitive with other transmission shops, but their lifetime warranty is the BEST of all. When you take a vehicle in to have work done- you cant blame the shop if something else ends up a problem later. You went to a transmission shop because you and your husband obviously knew you had a transmission problem otherwise you would have gone to a general automotive shop if you felt that there was some other problem, right- get it "transmission shop" they do transmissions, that was your complaint that's why you took it there. Oh and come on, let's be real, why is it their job to remove the face plate on your radio, you own the vehicle take the responsibilty on that(please). You're lucky they attempted to do that, some places could care less if your radio gets taken, you need to be thankful and stop your complaining, are you always this unhappy and have to finds things to complain about when it comes to businesses or is this what makes you happy. Transmissions are not an easy job either, so next time if a week is too long to fix your vehicle, do it yourself! Have a Happy Day.

PROS: Best in the world
CONS: Absolutely none

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2 out of 3 people found this review helpful.

.

The staff is friendly enough but when I dropped off my husbands vehicle to have some work done, I got several calls saying they couldn't find this or that, they couldn't remove the face plate on his radio and didn't know the answers to hardly any of the questions I asked.
I left the vehicle there anyway and it took them a week to get it complete. After picking it up there was something else wrong that wasn't wrong when we dropped it off. I was very disappointed in the work that was done to it. After over $2000 the vehicle has more problems then when we dropped it off.

PROS: friendly staff
CONS: didn't give the estimate for everything that was wrong, bad customer servic

2
★★☆☆☆

The staff is friendly enough but when I dropped off my husbands vehicle to have some work done, I got several calls saying they couldn't find this or that, they couldn't remove the face plate on his radio and didn't know the answers to hardly any of the questions I asked.
I left the vehicle there anyway and it took them a week to get it complete. After picking it up there was something else wrong that wasn't wrong when we dropped it off. I was very disappointed in the work that was done to it. After over $2000 the vehicle has more problems then when we dropped it off.

PROS: friendly staff
CONS: didn't give the estimate for everything that was wrong, bad customer servic

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2 out of 5 people found this review helpful.

 

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