Troy's Tv & Appliance Inc

★★★☆☆
  • 147 N Callow Ave

    Bremerton, WA 98312

    Cross street: Bremerton Washington

    Map & Directions
  • 360-373-8914

About Troy's Tv & Appliance Inc

Hours
Mon-Fri: 9-5:30pm Sat: 9-5pm
2.9231 13
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I have nothing but good things to say about this business. Very helpful over the phone. Patient in answering my questions. I called 5 times in a row. Determined what was wrong with our washer, ordered the part in a timely manner. I highly

3
★★★★★

I have nothing but good things to say about this business. Very helpful over the phone. Patient in answering my questions. I called 5 times in a row. Determined what was wrong with our washer, ordered the part in a timely manner. I highly

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I have many rentals and I use Troy's for all my appliance needs. I have never had a problem in dealing with them. It angers me that people always seem to want something for nothing and then post how they were treated poorly and try and ruin the reputation of a small business. I have done business with Troy's for years and whenever I have had an issue they are always willing to work with me in coming to a resolution. They have signs with their policy and I have find it hard to believe that they aren't fair. I will continue to do business and recommend them to everyone I talk to who needs appliance help.

2
★★★★★

I have many rentals and I use Troy's for all my appliance needs. I have never had a problem in dealing with them. It angers me that people always seem to want something for nothing and then post how they were treated poorly and try and ruin the reputation of a small business. I have done business with Troy's for years and whenever I have had an issue they are always willing to work with me in coming to a resolution. They have signs with their policy and I have find it hard to believe that they aren't fair. I will continue to do business and recommend them to everyone I talk to who needs appliance help.

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I have gone to Troy's since the 80's and have always been treated with respect and kindness. I bought a washer from them not long ago and it had a bad motor and they swapped me out to another washer with no questions and within the same day. They went out of their way to take care of the customer and that is what I love about them. I know they are under new ownership and they still take care of the customer and do whatever they can to accommodate. I wish more businesses took the time to help customers like Troy's does. All my family and friends use Troy's for their appliance repairs and purchases.

2
★★★★★

I have gone to Troy's since the 80's and have always been treated with respect and kindness. I bought a washer from them not long ago and it had a bad motor and they swapped me out to another washer with no questions and within the same day. They went out of their way to take care of the customer and that is what I love about them. I know they are under new ownership and they still take care of the customer and do whatever they can to accommodate. I wish more businesses took the time to help customers like Troy's does. All my family and friends use Troy's for their appliance repairs and purchases.

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These folks could not fix a dryer in three trips.\r\n\r\nThe people on the phone could not tell me when parts were arriving, what they said was that the parts were not shipped yet, then the parts arrived that day.\r\n\r\nThey scheduled a repair call for three days later (!) after the dryer had been out of commission for over a month already, then when they showed up, they told me (again) that it was repaired and would work fine from now on... FIVE MINUTES LATER it was again not working. \r\nIn the next phone call I was told that they wold refuse to come out anymore!\r\nDid they realize that they were in over their heads and had no idea how to fix a dryer?\r\nWhen asked why they would not come back, I was told that they don't need a reason.\r\nWell, I have a rason why I wold NEVER use or recommend Troy's Appliance to anyone.

0
★☆☆☆☆

These folks could not fix a dryer in three trips.\r\n\r\nThe people on the phone could not tell me when parts were arriving, what they said was that the parts were not shipped yet, then the parts arrived that day.\r\n\r\nThey scheduled a repair call for three days later (!) after the dryer had been out of commission for over a month already, then when they showed up, they told me (again) that it was repaired and would work fine from now on... FIVE MINUTES LATER it was again not working. \r\nIn the next phone call I was told that they wold refuse to come out anymore!\r\nDid they realize that they were in over their heads and had no idea how to fix a dryer?\r\nWhen asked why they would not come back, I was told that they don't need a reason.\r\nWell, I have a rason why I wold NEVER use or recommend Troy's Appliance to anyone.

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Very nice and exceptional customer service!!! Have been dealing with them for years and never had a problem. Very helpful and willing to go the extra mile!! I recommend them to everyone I know who needs appliance work done or looking for affordable appliances. The techs are knowledgeable and always willing to help when they can. Small business and family owned makes it even better.

2
★★★★★

Very nice and exceptional customer service!!! Have been dealing with them for years and never had a problem. Very helpful and willing to go the extra mile!! I recommend them to everyone I know who needs appliance work done or looking for affordable appliances. The techs are knowledgeable and always willing to help when they can. Small business and family owned makes it even better.

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I would give them no stars if I could!

0
★☆☆☆☆

I would give them no stars if I could!

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Troy's has the ultimate scam going. They put literature on their used appliances explaining how they have been refurbished and tested. We were assured we would be taken care of if anything went wrong. Then asked to sign what turned out to be a no refund policy while engaging us in conversation. TROY'S WOULD DO NOTHING TO TAKE CARE OF THE CUSTOMER IN A TIMELY FASHION, INCLUDING NOT REFUNDING FOR A DEFECTIVE ITEM THAT WAS OBVIOUSLY NOT TESTED OR REFURBISHED. THE WASHER WOULDN'T MAKE IT THROUGH PART OF A CYCLE AND DUMPED WATER ALL OVER MY FLOOR AS WE WERE INSTALLING!! IF THEY TELL YOU THEY TEST AND REFURBISH USED APPLIANCES THEY ARE LYING. DO YOU KNOW OF ANY REPUTABLE COMPANY THAT HAS A NO REFUND POLICY? I DON'T, AND I'LL BET THE ATTORNEY GENERAL AND BBB DON'T EITHER. SMALL CLAIMS COURT WILL BE MY NEXT STEP. THIS COMPANY IS CLEARLY ENTRAPPING THE PUBLIC BY HAVING THEM SIGN A NO REFUND POLICY AND FALSIFYING THE FACT THAT USED APPLIANCES ARE REFURBISHED AND TESTED. STATISTICALLY A BREAK DOWN BETWEEN TESTING AND INSTALLATION (with no use in between) WOULD BE MORE THAN A MILLION TO ONE. \n\nNotice all the negative reviews??? I hope you aren't reading these after the fact like I did. From what I saw, I seriously doubt they would back up any warranty they claim to have. The owner would somehow blame the consumer from the unprofessional way the owner conducted himself. THE OWNER OPERATES ON PURE GREED. TAKING CARE OF HIS CLIENT IS OF NO RELEVANCE TO HIM. He is about to understand there is a legal price tag for unprofessional and unethical business practices. I hope no one else has to experience the misery he has caused us.

0
★☆☆☆☆

Troy's has the ultimate scam going. They put literature on their used appliances explaining how they have been refurbished and tested. We were assured we would be taken care of if anything went wrong. Then asked to sign what turned out to be a no refund policy while engaging us in conversation. TROY'S WOULD DO NOTHING TO TAKE CARE OF THE CUSTOMER IN A TIMELY FASHION, INCLUDING NOT REFUNDING FOR A DEFECTIVE ITEM THAT WAS OBVIOUSLY NOT TESTED OR REFURBISHED. THE WASHER WOULDN'T MAKE IT THROUGH PART OF A CYCLE AND DUMPED WATER ALL OVER MY FLOOR AS WE WERE INSTALLING!! IF THEY TELL YOU THEY TEST AND REFURBISH USED APPLIANCES THEY ARE LYING. DO YOU KNOW OF ANY REPUTABLE COMPANY THAT HAS A NO REFUND POLICY? I DON'T, AND I'LL BET THE ATTORNEY GENERAL AND BBB DON'T EITHER. SMALL CLAIMS COURT WILL BE MY NEXT STEP. THIS COMPANY IS CLEARLY ENTRAPPING THE PUBLIC BY HAVING THEM SIGN A NO REFUND POLICY AND FALSIFYING THE FACT THAT USED APPLIANCES ARE REFURBISHED AND TESTED. STATISTICALLY A BREAK DOWN BETWEEN TESTING AND INSTALLATION (with no use in between) WOULD BE MORE THAN A MILLION TO ONE. \n\nNotice all the negative reviews??? I hope you aren't reading these after the fact like I did. From what I saw, I seriously doubt they would back up any warranty they claim to have. The owner would somehow blame the consumer from the unprofessional way the owner conducted himself. THE OWNER OPERATES ON PURE GREED. TAKING CARE OF HIS CLIENT IS OF NO RELEVANCE TO HIM. He is about to understand there is a legal price tag for unprofessional and unethical business practices. I hope no one else has to experience the misery he has caused us.

Pros: ZERO

Cons: SCAM ARTISTS!!! Take heed!

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I had a great experience with Troys when I called for repair of my washer. The repairman arrived as scheduled; he had the necessary part in his truck and my washer was up and running in just a few minutes. The cost was very reasonable. It was like the old days of appliance repair. Ask for Bill; he's good!

2
★★★★★

I had a great experience with Troys when I called for repair of my washer. The repairman arrived as scheduled; he had the necessary part in his truck and my washer was up and running in just a few minutes. The cost was very reasonable. It was like the old days of appliance repair. Ask for Bill; he's good!

Pros: Fast, efficient service

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Tried to get my dishwasher fixed. First time out, did not repair, had to order a part. Second time out, not repaired, repairman (owner) pretty much shoved the dishwasher back in and said they would contact manufacturer and get back to me, never happened. Called to find out what was happeining and was given the owner, who was very rude and told me to find another repairman and hung up on me. I only gave them one star because it was required, I would give them none.

0
★☆☆☆☆

Tried to get my dishwasher fixed. First time out, did not repair, had to order a part. Second time out, not repaired, repairman (owner) pretty much shoved the dishwasher back in and said they would contact manufacturer and get back to me, never happened. Called to find out what was happeining and was given the owner, who was very rude and told me to find another repairman and hung up on me. I only gave them one star because it was required, I would give them none.

Cons: Terrible service. Rude. Incompetent.

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Bought a fridge a few days ago and the freezer wouldn't get cold. After hauling fridge back to the shop ourselves, he said there was no problem. Then said could do further testing but if the fridge had been laid down warrenty was void. In all honesty, the fridge was *partially* laid down, but being an investor we have done this with way more fridges than I can count. As the salesperson who sold the fridge said, as long as it was just for a short time it's OK. I might of let this go as far as a review, but after looking at the ones below I see a pattern. I'm in real estate and also investing. I'll deter as much business from Troy's as possible.

0
★☆☆☆☆

Bought a fridge a few days ago and the freezer wouldn't get cold. After hauling fridge back to the shop ourselves, he said there was no problem. Then said could do further testing but if the fridge had been laid down warrenty was void. In all honesty, the fridge was *partially* laid down, but being an investor we have done this with way more fridges than I can count. As the salesperson who sold the fridge said, as long as it was just for a short time it's OK. I might of let this go as far as a review, but after looking at the ones below I see a pattern. I'm in real estate and also investing. I'll deter as much business from Troy's as possible.

Pros: Used Appliances

Cons: Doesn't want to honor the warrenty

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I bought a stove and a fridge, paid with my debit card. A day later pending delivery of appliances, I lost my job and asked owner to cancel the transaction and refund my money. Appliances had not even left the store, yet. He refused. No reason given, just that he wanted the sale. I felt it was a huge discourtesy. Also he did not have the b**** to face me, had the salesgirl tell me.

0
★☆☆☆☆

I bought a stove and a fridge, paid with my debit card. A day later pending delivery of appliances, I lost my job and asked owner to cancel the transaction and refund my money. Appliances had not even left the store, yet. He refused. No reason given, just that he wanted the sale. I felt it was a huge discourtesy. Also he did not have the b**** to face me, had the salesgirl tell me.

Pros: Lots of used appliances

Cons: Cheap-a** owner

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The first thing you find with any business how they treat you! Troy's TV and Appliance is like a family atmosphere. Troy, the stores owner takes the care to make sure that your treated with respect! I personally worked for troy and have to say he's the most patient boss a guy could want.\r\n He's always wanting to make sure that your happy. With his prices and service you can not find a better company!

2
★★★★★

The first thing you find with any business how they treat you! Troy's TV and Appliance is like a family atmosphere. Troy, the stores owner takes the care to make sure that your treated with respect! I personally worked for troy and have to say he's the most patient boss a guy could want.\r\n He's always wanting to make sure that your happy. With his prices and service you can not find a better company!

Pros: Troy caters to the customer!

Cons: Not more like his company.

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We contacted Troys in August to have our freezer door replaced because it had a slight leak in the water line and it was still under warranty. After the repairman looked at the door and said he would order a new one we never heard from Troys again. In late September we contacted them regarding the status of the order (it took 4 phone calls before we got through to someone who didn't say they would ""call us back in 24 hours"" but never did.) and were told that the door had never been ordered. We called back incessantly until the end of October, each time being informed that they couldnt' get in contact with our warranty company. I finally took matters into my own hands and contacted the warranty company who called Troys within 1 hour and told them to get moving. The repairmen showed up in mid-November with a new door, they removed my old freezer door, opened the package and discovered that they had ordered the wrong color door. The reconnected my old door, the water line and packed up and left. After they left my freezer began hemorraging water, I contacted Troys who told me repairmen would be out ASAP. 3 hours later I called back and was informed that since they didn't have a door for me they wouldn't bother coming out. I asked if they could send someone to make sure the door had been re-installed correctly and was told ""no and that if I had any common sense I would have unhooked the water line back when we discovered the small leak"". I took care to inform Troy, whom I was talking to, that his repairmen were in fact the people who had made sure the water line was working and hooked up prior to their leaving after re-installing my old door. Needless to say we are heading into the 3rd week of November, Troys still wont come out, my new door hasn't arrived and my freezer is still hemorraging water despite the water being shut off.

0
★☆☆☆☆

We contacted Troys in August to have our freezer door replaced because it had a slight leak in the water line and it was still under warranty. After the repairman looked at the door and said he would order a new one we never heard from Troys again. In late September we contacted them regarding the status of the order (it took 4 phone calls before we got through to someone who didn't say they would ""call us back in 24 hours"" but never did.) and were told that the door had never been ordered. We called back incessantly until the end of October, each time being informed that they couldnt' get in contact with our warranty company. I finally took matters into my own hands and contacted the warranty company who called Troys within 1 hour and told them to get moving. The repairmen showed up in mid-November with a new door, they removed my old freezer door, opened the package and discovered that they had ordered the wrong color door. The reconnected my old door, the water line and packed up and left. After they left my freezer began hemorraging water, I contacted Troys who told me repairmen would be out ASAP. 3 hours later I called back and was informed that since they didn't have a door for me they wouldn't bother coming out. I asked if they could send someone to make sure the door had been re-installed correctly and was told ""no and that if I had any common sense I would have unhooked the water line back when we discovered the small leak"". I took care to inform Troy, whom I was talking to, that his repairmen were in fact the people who had made sure the water line was working and hooked up prior to their leaving after re-installing my old door. Needless to say we are heading into the 3rd week of November, Troys still wont come out, my new door hasn't arrived and my freezer is still hemorraging water despite the water being shut off.

Pros: I don't think there is one

Cons: poor repair quality & demeaning treatment of customers

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