Staples

★☆☆☆☆
  • 33320 9TH Ave S Ste 210

    Federal Way, WA 98003

    Map & Directions
  • 253-661-0865

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When my computer got that famous ""blue screen of death"", I panicked.\r\nI thought that it was the end of my computer. I was devistated.\r\nAll my pictures, documents, music files.... everything was on that computer.\r\nI thought they were all gone for good and I was heartbroken.\r\nThen I came actoss a flyer for Staples' Easy Tech, and decided I didnt have much to lose giving them a shot to get my computer back up and running - or at the very least to somehow just salvage my files.\r\n\r\nUpon going to the store, I was pleased by the employees, they were all incredibly friendly!\r\nHowever, the quality of work preformed on my computer was so-so.\r\nThey did get past the ""blue screen of death""(or got rid of it? whatever they do) but I came to find I was still having viruses invade my machine.\r\nI had told the staff I wanted to be protected from future problems, and thats not what I recieved.\r\nI was upset and lost my faith in this company.\r\n\r\nWhen I looked on Google for another computer repair company to protect my computer, I found an ad for Secure Remote Support, which offered great rates and the technician I spoke with was very knowledgable about viruses, malware and spyware. They told me right away what they could do and were very kind and understanding of my hesitance in taking another chance with another company. \r\nThey assured me that they were dedicated to the smooth running of my computer, and my satisfaction.\r\nI purchased their virus protection and optimization package - and am happy to say my computer is operating like the day I took it out of the box.\r\n\r\nNothing against EasyTech, I just didnt feel they really cared about customer satisfaction and I experienced great service from SecureRemoteSupport right away.\r\nCheck these guys out at the very least, they really are the best.

0
★☆☆☆☆

When my computer got that famous ""blue screen of death"", I panicked.\r\nI thought that it was the end of my computer. I was devistated.\r\nAll my pictures, documents, music files.... everything was on that computer.\r\nI thought they were all gone for good and I was heartbroken.\r\nThen I came actoss a flyer for Staples' Easy Tech, and decided I didnt have much to lose giving them a shot to get my computer back up and running - or at the very least to somehow just salvage my files.\r\n\r\nUpon going to the store, I was pleased by the employees, they were all incredibly friendly!\r\nHowever, the quality of work preformed on my computer was so-so.\r\nThey did get past the ""blue screen of death""(or got rid of it? whatever they do) but I came to find I was still having viruses invade my machine.\r\nI had told the staff I wanted to be protected from future problems, and thats not what I recieved.\r\nI was upset and lost my faith in this company.\r\n\r\nWhen I looked on Google for another computer repair company to protect my computer, I found an ad for Secure Remote Support, which offered great rates and the technician I spoke with was very knowledgable about viruses, malware and spyware. They told me right away what they could do and were very kind and understanding of my hesitance in taking another chance with another company. \r\nThey assured me that they were dedicated to the smooth running of my computer, and my satisfaction.\r\nI purchased their virus protection and optimization package - and am happy to say my computer is operating like the day I took it out of the box.\r\n\r\nNothing against EasyTech, I just didnt feel they really cared about customer satisfaction and I experienced great service from SecureRemoteSupport right away.\r\nCheck these guys out at the very least, they really are the best.

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I took my Macintosh computer to Staples/EasyTech for some help and received no service at all. I stood at the counter for over 10 minutes before I had to find someone on my own to help me. They were not even from the computer repair department. It was one of the Staples sales people. When she finally found an Easytech person to help me they seemed annoyed that I was even there. By the end of the conversation I left feeling like I had just been looked down upon by being a mac owner. All he kept saying if you purchased a PC you wouldn't have to pay expensive prices for expensive parts. It felt like he was shoving me towards the sales person so I wouldn't bother him any longer. I left without having anything done to my computer and had to find someone else to help me with my issues. I called secure remote support and ended up shipping my macbook to them and I had it back within 7 days. It was quick and painless and was like a third the cost of the Staples.

0
★☆☆☆☆

I took my Macintosh computer to Staples/EasyTech for some help and received no service at all. I stood at the counter for over 10 minutes before I had to find someone on my own to help me. They were not even from the computer repair department. It was one of the Staples sales people. When she finally found an Easytech person to help me they seemed annoyed that I was even there. By the end of the conversation I left feeling like I had just been looked down upon by being a mac owner. All he kept saying if you purchased a PC you wouldn't have to pay expensive prices for expensive parts. It felt like he was shoving me towards the sales person so I wouldn't bother him any longer. I left without having anything done to my computer and had to find someone else to help me with my issues. I called secure remote support and ended up shipping my macbook to them and I had it back within 7 days. It was quick and painless and was like a third the cost of the Staples.

 

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