Spoke 'N Sport

★★★★☆
4.1111 18
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I purchased a brand new bike and had recurring issues with the gears ($900 "Giant" cyclocross). The bike wasn't shifting up or down immediately when I got on it. It was defective. I was taking my bike back once per week for repair for the same issue because the Spoke N Sport mechanics did not fix it correctly. Rob (co-owner) worked on my bike several times. Finally, I got tired of my brand new bike having problems and asked for a refund. He yelled at me over the phone and refused to give me a refund and told me it was "all my fault" that my bike was having problems. I never got a replacement bike or any money back.

Extremely disappointed in their customer service. I will never purchase anything from this company again. I highly recommend going to a different bike shop whether you need a new bike, parts or repair.

1
★☆☆☆☆

I purchased a brand new bike and had recurring issues with the gears ($900 "Giant" cyclocross). The bike wasn't shifting up or down immediately when I got on it. It was defective. I was taking my bike back once per week for repair for the same issue because the Spoke N Sport mechanics did not fix it correctly. Rob (co-owner) worked on my bike several times. Finally, I got tired of my brand new bike having problems and asked for a refund. He yelled at me over the phone and refused to give me a refund and told me it was "all my fault" that my bike was having problems. I never got a replacement bike or any money back.

Extremely disappointed in their customer service. I will never purchase anything from this company again. I highly recommend going to a different bike shop whether you need a new bike, parts or repair.

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.

Spoke N Sport was recommended to me while I was looking for a local bike shop. Since then I've been into the shop several times and had two bikes tuned up and purchased a few items. I never had an exceptional experience but things were okay until the second bike tune up.

The bike in question was recently purchased used. The brakes weren't up to par, and I suspected they needed to be bled. So, I took it to Spoke n Sport for brake bleeding and also decided to have a tune performed as well. Turns out the bike just needed new pads which were added.

About a week later I took my bike to ride at Schweitzer. During the first trail down the mountain the locking pin that holds the break pads in place fell out, which in turn caused one of the front brake pads to fall out onto the trail (didn't know that was the issue at the time). After I got the bike to the on-mountain shop the mechanic determined the missing pad was caused by locking pins that were too short. I was able to hike back up the mountain and recover the pad and after some service (including new locking pins) finished riding the day out.

The next day I brought my bike into the Spoke N Sport and explained what happened, they rechecked the brakes and I picked it up the following day. During the experience one person said sorry this happened, everyone else just explained how they used the original pins from the bike (like that shouldn't have been something they addressed during the tune up and pads replacement) and how lucky I was that I found the brake pad.

Apart from the one guy, no apologies, no "we're glad you're okay", no compensation for the lost time riding and inconvenience let alone the potential liability of a complete break failure.

In all I'm left disappointed with my experiences and the customer service. Looking for a new bike shop.

2
★★☆☆☆

Spoke N Sport was recommended to me while I was looking for a local bike shop. Since then I've been into the shop several times and had two bikes tuned up and purchased a few items. I never had an exceptional experience but things were okay until the second bike tune up.

The bike in question was recently purchased used. The brakes weren't up to par, and I suspected they needed to be bled. So, I took it to Spoke n Sport for brake bleeding and also decided to have a tune performed as well. Turns out the bike just needed new pads which were added.

About a week later I took my bike to ride at Schweitzer. During the first trail down the mountain the locking pin that holds the break pads in place fell out, which in turn caused one of the front brake pads to fall out onto the trail (didn't know that was the issue at the time). After I got the bike to the on-mountain shop the mechanic determined the missing pad was caused by locking pins that were too short. I was able to hike back up the mountain and recover the pad and after some service (including new locking pins) finished riding the day out.

The next day I brought my bike into the Spoke N Sport and explained what happened, they rechecked the brakes and I picked it up the following day. During the experience one person said sorry this happened, everyone else just explained how they used the original pins from the bike (like that shouldn't have been something they addressed during the tune up and pads replacement) and how lucky I was that I found the brake pad.

Apart from the one guy, no apologies, no "we're glad you're okay", no compensation for the lost time riding and inconvenience let alone the potential liability of a complete break failure.

In all I'm left disappointed with my experiences and the customer service. Looking for a new bike shop.

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1 out of 1 people found this review helpful.

.

Spoke N Sport was recommended to me while I was looking for a local bike shop. Since then I've been into the shop several times and had two bikes tuned up and purchased a few items. I never had an exceptional experience but things were

3
★★★★★

Spoke N Sport was recommended to me while I was looking for a local bike shop. Since then I've been into the shop several times and had two bikes tuned up and purchased a few items. I never had an exceptional experience but things were

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This is an excellent shop with owners (Rob and Dave) who do a great job providing solid, high quality service. This shop has a long history in Spokane and I highly recommend them.

One historic fact - Any old-school skater in Spokane may remember them having the best half-pipe in the city (and indoor)! That helped promote a strong skateboard culture in Spokane. Nice work guys!

5
★★★★★

This is an excellent shop with owners (Rob and Dave) who do a great job providing solid, high quality service. This shop has a long history in Spokane and I highly recommend them.

One historic fact - Any old-school skater in Spokane may remember them having the best half-pipe in the city (and indoor)! That helped promote a strong skateboard culture in Spokane. Nice work guys!

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.

I have been commuting down town to work for 3+ years now year round- rain, snow or shine. This is a great place to drop your bike off for tune-ups etc... Then pick it back up after work to ride home. Always had reliable service, priced right. I don't own a Giant, a Diamond back, but they still work on it no problem. I've bought some great "de-fenders" for my mountain bike, gloves, hybrid tires, lights, great bike helmet, have a yearly tune up and new brake pads etc... You should check it out. They've been good to me.

5
★★★★★

I have been commuting down town to work for 3+ years now year round- rain, snow or shine. This is a great place to drop your bike off for tune-ups etc... Then pick it back up after work to ride home. Always had reliable service, priced right. I don't own a Giant, a Diamond back, but they still work on it no problem. I've bought some great "de-fenders" for my mountain bike, gloves, hybrid tires, lights, great bike helmet, have a yearly tune up and new brake pads etc... You should check it out. They've been good to me.

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I went to Spoke N Sport looking for accessories for my bikes. Found the inventory to be first class. The staff was friendly and knowledgeble. After purchasing my accs the staff offered to install them at no charge. This is NOT a gratuitous compliment. They earned it!

Update 05/29/2012. Still my bike shop of choice. Went there again yesterday and received great service and access to a great inventory of accs. Thanks guys !!!

5
★★★★★

I went to Spoke N Sport looking for accessories for my bikes. Found the inventory to be first class. The staff was friendly and knowledgeble. After purchasing my accs the staff offered to install them at no charge. This is NOT a gratuitous compliment. They earned it!

Update 05/29/2012. Still my bike shop of choice. Went there again yesterday and received great service and access to a great inventory of accs. Thanks guys !!!

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I've been shopping at Spoke N Sport for about 10 years. Over the years I have bought several bikes all of which have been serviced and maintained very well by the staff at the store. When I moved to this town I visited most of the shops in the area and found this stores staff to give me the service and information I needed. I highly recommend this store.

5
★★★★★

I've been shopping at Spoke N Sport for about 10 years. Over the years I have bought several bikes all of which have been serviced and maintained very well by the staff at the store. When I moved to this town I visited most of the shops in the area and found this stores staff to give me the service and information I needed. I highly recommend this store.

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.

I??ve purchased 3 bikes since moving to Spokane and two have been from Spoke N Sport. They carry mostly Giant, which means they have solid bikes from entry level to top of the line, and Giant always offers more bang for the buck than most other manufactures. For the most part, the prices on the tags are MSRP like the other Giant dealer in town. Unlike the other dealer, one of the owners is almost always in the store so you can usually get a better price with a little wheeling and dealing, especially on last year??s models. With both the bikes I bought, they beat any deals I could find online.

I??ve also had good experiences with repairs. I generally do my own tune-ups, but when something is actually in need of repair, this is where I take the bike. When they are busy, they don??t want to shoot the breeze when they could be selling bikes. They are, after all, a bicycle dealer. I don??t know why anyone would expect otherwise.

4
★★★★☆

I??ve purchased 3 bikes since moving to Spokane and two have been from Spoke N Sport. They carry mostly Giant, which means they have solid bikes from entry level to top of the line, and Giant always offers more bang for the buck than most other manufactures. For the most part, the prices on the tags are MSRP like the other Giant dealer in town. Unlike the other dealer, one of the owners is almost always in the store so you can usually get a better price with a little wheeling and dealing, especially on last year??s models. With both the bikes I bought, they beat any deals I could find online.

I??ve also had good experiences with repairs. I generally do my own tune-ups, but when something is actually in need of repair, this is where I take the bike. When they are busy, they don??t want to shoot the breeze when they could be selling bikes. They are, after all, a bicycle dealer. I don??t know why anyone would expect otherwise.

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.

I have been a cyclist most of my life and have had experience with all of the shops in Spokane. I can tell you that Spoke-N-Sport is a shop that I will never go into again.
Rob and his brother do treat people "less than good". In my experiences with them, they walk away from you and hide in the back if you are not willing to throw down any money as soon as you walk in the door.
Some people want to talk about bikes....some just want more info than the magazines have to offer...these guys do NOT want to do that ! "If you aren't buying, we aren't talking to you" should be the stores motto.
Glad there are more than a few shops to choose from in this great city. What a shame

2
★★☆☆☆

I have been a cyclist most of my life and have had experience with all of the shops in Spokane. I can tell you that Spoke-N-Sport is a shop that I will never go into again.
Rob and his brother do treat people "less than good". In my experiences with them, they walk away from you and hide in the back if you are not willing to throw down any money as soon as you walk in the door.
Some people want to talk about bikes....some just want more info than the magazines have to offer...these guys do NOT want to do that ! "If you aren't buying, we aren't talking to you" should be the stores motto.
Glad there are more than a few shops to choose from in this great city. What a shame

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Business Response:

owner Not about the money, it's about getting your work done. What other business does the owner actually talk to you. The back room is where I make my money, sorry for not wanting to chit-chat all day with a guy who probably goes to every store for information and buys online. After a while, we tag these guys time wasters...In season I have no time to waste! I don't apologize for trying to make a living in a tough business.
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I have a weird, special bike, and have had some excellent repairs from Spoke n Sport. Their prices are reasonable and they've been very ethical with me. For example, I've had my bike overhauled several different places over the years, and they're the only shop that has charged less because my front hub doesn't need overhauling (I've had a Phil Wood hub on that for 8 years).

They are limited in what they can do with Campy stuff, but they'll do what they can and not lie about what they can't. Again, they knocked off an additional 20 bucks on the overhaul price because they couldn't do the bottom bracket (needs a special Campy tool). Honestly, they totally could have charged me for that, not done the work, and I wouldn't have known the difference.

These guys are straight shooters, Mic is a good wrench...you'll do all right here.

4
★★★★☆

I have a weird, special bike, and have had some excellent repairs from Spoke n Sport. Their prices are reasonable and they've been very ethical with me. For example, I've had my bike overhauled several different places over the years, and they're the only shop that has charged less because my front hub doesn't need overhauling (I've had a Phil Wood hub on that for 8 years).

They are limited in what they can do with Campy stuff, but they'll do what they can and not lie about what they can't. Again, they knocked off an additional 20 bucks on the overhaul price because they couldn't do the bottom bracket (needs a special Campy tool). Honestly, they totally could have charged me for that, not done the work, and I wouldn't have known the difference.

These guys are straight shooters, Mic is a good wrench...you'll do all right here.

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Spoke N Sport is the best bicycle store i have ever been to!!! They have great customer service and are very friendly. If you are looking for a bicycle go there.

5
★★★★★

Spoke N Sport is the best bicycle store i have ever been to!!! They have great customer service and are very friendly. If you are looking for a bicycle go there.

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.

I went in here to get an old bike (20 yrs old) tuned up. While I'm not super knowledgeable about bikes, and don't have the fanciest ride around, the staff was incredibly friendly and helpful.

They talked me through everything I'd need to know without making me feel silly, and encouraged me to browse around the store -- plus they didn't once try to pressure me into buying anything.

I love this place and will definitely be back in the future.

5
★★★★★

I went in here to get an old bike (20 yrs old) tuned up. While I'm not super knowledgeable about bikes, and don't have the fanciest ride around, the staff was incredibly friendly and helpful.

They talked me through everything I'd need to know without making me feel silly, and encouraged me to browse around the store -- plus they didn't once try to pressure me into buying anything.

I love this place and will definitely be back in the future.

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.

I have bought two road bikes and am going to buy another from Spoke & Sport in the last 9 months. The value for the price is much better there than all the other places in town. They don't carry as many brands, but the Giant's are terrific bikes that are much more bike than others at the four other shops for the same price. The fitting is something a few of the other stores were lacking --- further, the follow up help w/o additional charge has been great. They get service, but are not arrogant or phony. Soon all three of us will have great carbon road bikes from S&S. I recommend you visit. Looks trashy from the outside, but it is worth the visit if you do your homework.

4
★★★★☆

I have bought two road bikes and am going to buy another from Spoke & Sport in the last 9 months. The value for the price is much better there than all the other places in town. They don't carry as many brands, but the Giant's are terrific bikes that are much more bike than others at the four other shops for the same price. The fitting is something a few of the other stores were lacking --- further, the follow up help w/o additional charge has been great. They get service, but are not arrogant or phony. Soon all three of us will have great carbon road bikes from S&S. I recommend you visit. Looks trashy from the outside, but it is worth the visit if you do your homework.

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.

All that I have to say is I love Spoke N Sport. I bought my road bike from them last year. They are really down to earth guys, and very friendly. They know what they are talking about. They sale only giant bikes, which is fine with me because that is the biggest man. in the US. They can always answer my questions and are willing to help me if I have any questions about anything. I am actually sending my friend and mom to go get a race bike from them. It's not badly priced, and very nice bikes.

5
★★★★★

All that I have to say is I love Spoke N Sport. I bought my road bike from them last year. They are really down to earth guys, and very friendly. They know what they are talking about. They sale only giant bikes, which is fine with me because that is the biggest man. in the US. They can always answer my questions and are willing to help me if I have any questions about anything. I am actually sending my friend and mom to go get a race bike from them. It's not badly priced, and very nice bikes.

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.

My brother, his friend and I have been searching around Spokane for some good deals on some good bikes. When we visited spoke n sport we found great customer service that helped us find bikes that fit our needs. We were all on a budget so they also found bikes that were in our price range. Also the service after you buy a bike here is the best in town. Other stores only allowed one revisit for tune ups. Here they encouraged us to constantly bring our bikes in for any need free of labor charge. The people here are very friendly and want people to find a good bike, for a good price, and get in and out fast to go riding!

5
★★★★★

My brother, his friend and I have been searching around Spokane for some good deals on some good bikes. When we visited spoke n sport we found great customer service that helped us find bikes that fit our needs. We were all on a budget so they also found bikes that were in our price range. Also the service after you buy a bike here is the best in town. Other stores only allowed one revisit for tune ups. Here they encouraged us to constantly bring our bikes in for any need free of labor charge. The people here are very friendly and want people to find a good bike, for a good price, and get in and out fast to go riding!

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This is a review of the reviewers...My name is Rob Breidenbach, I own Spoke 'N Sport with my brother Dave....One guys says we treat people like pond scrum, we have been in business since 1978...Don't stay in a rough business like bikes without good service... We don't treat people like pond scum, we treat them the same way they treat us!! Our store is a good shopping experience, lots of inventory and very price competitive....Stroking someone up is not customer service, getting the job done is....Since you write I only sell Treks and I have never sold Treks I suggest you get your facts staight....Also we have quite a large store...My guess is you have the wrong place. As far as the unicycle, I do all the special orders, I remember a special order written on a slip, it was not paid for...All special orders are payment up front, because they are small orders and when you figure in time and freight you lose money on most of them. We are masters of special needs and orders, we are not fools. People who don't want to pay up front on a non stock item are hedgeing their bets they'll find it cheaper or someone might have it in stock, then we eat it...Not bad customer service, smart!!! I threw your slip in the garbage yesterday as I was going though the special order file. It read as an inquiry to a piece, not an order and no payment was received. Rob

5
★★★★★

This is a review of the reviewers...My name is Rob Breidenbach, I own Spoke 'N Sport with my brother Dave....One guys says we treat people like pond scrum, we have been in business since 1978...Don't stay in a rough business like bikes without good service... We don't treat people like pond scum, we treat them the same way they treat us!! Our store is a good shopping experience, lots of inventory and very price competitive....Stroking someone up is not customer service, getting the job done is....Since you write I only sell Treks and I have never sold Treks I suggest you get your facts staight....Also we have quite a large store...My guess is you have the wrong place. As far as the unicycle, I do all the special orders, I remember a special order written on a slip, it was not paid for...All special orders are payment up front, because they are small orders and when you figure in time and freight you lose money on most of them. We are masters of special needs and orders, we are not fools. People who don't want to pay up front on a non stock item are hedgeing their bets they'll find it cheaper or someone might have it in stock, then we eat it...Not bad customer service, smart!!! I threw your slip in the garbage yesterday as I was going though the special order file. It read as an inquiry to a piece, not an order and no payment was received. Rob

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I went in to special order parts for a unicycle that I had bought from them and to buy a new road bike. When I special ordered the part for the unicycle they told me one week and I paid them for it. One week later I came in for the part, the said they didn't get it yet, and when I questioned them about getting it they said they didn't want my business and return the money for the part. They even tried ripping me off by not giving me back the sales tax on the item. When I asked about a certain road bike they said that it would fit and that it took an experience rider to ride and maintain it without me ever telling them about my riding or getting fit for the bike. I will never be going back to this shop again. If you do, don't expect any customer service from them.

1
★☆☆☆☆

I went in to special order parts for a unicycle that I had bought from them and to buy a new road bike. When I special ordered the part for the unicycle they told me one week and I paid them for it. One week later I came in for the part, the said they didn't get it yet, and when I questioned them about getting it they said they didn't want my business and return the money for the part. They even tried ripping me off by not giving me back the sales tax on the item. When I asked about a certain road bike they said that it would fit and that it took an experience rider to ride and maintain it without me ever telling them about my riding or getting fit for the bike. I will never be going back to this shop again. If you do, don't expect any customer service from them.

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0 out of 1 people found this review helpful.

Business Response:

Owner Read Wheelsport Central reviews, he also claims he bought the product from them...
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These guys are great -- fair, fast, and they do first rate repair work. We've bought bikes from everyone in town and these guys are consistently best.

5
★★★★★

These guys are great -- fair, fast, and they do first rate repair work. We've bought bikes from everyone in town and these guys are consistently best.

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Message from Spoke 'N Sport

Same ownership for 32 years

More about Spoke 'N Sport

Bicycle sales, repairs, huge selection of components, shoes, clothing and rentals

 

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