Toyota of Puyallup

★★★★★
Customer First
  • 1400 River Road

    Puyallup, WA 98371

    Map & Directions
  • 253-286-6000

Unclassified

Unclassified
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Until my last experience, I would have highly recommended this dealership. I had a valve job done on my 02 Tacoma and lost 3 miles per gallon of gasoline. They took it back in but couldn't find any problems with it. I was basically told by the service manager tough luck.

2
★★☆☆☆

Until my last experience, I would have highly recommended this dealership. I had a valve job done on my 02 Tacoma and lost 3 miles per gallon of gasoline. They took it back in but couldn't find any problems with it. I was basically told by the service manager tough luck.

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i purchased a Camry there and had a great experience. Staff was friendly. Our sales person "Personally" delivered the vehicle to my home in great condition. Awesome service!

4
★★★★☆

i purchased a Camry there and had a great experience. Staff was friendly. Our sales person "Personally" delivered the vehicle to my home in great condition. Awesome service!

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I made the mistake of buying my truck from Toyota of Puyallup. I would not go back to them or ever recommend this dealership to anyone.
It is a long story but I would say there management was one of the worst that I have ever dealt with. I have been a Toyota owner for the last 20 years and it has nothing to do with the vehicle just the poor service.

1
★☆☆☆☆

I made the mistake of buying my truck from Toyota of Puyallup. I would not go back to them or ever recommend this dealership to anyone.
It is a long story but I would say there management was one of the worst that I have ever dealt with. I have been a Toyota owner for the last 20 years and it has nothing to do with the vehicle just the poor service.

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Toyota of Puyallup has always treated us right, from our Landcruiser with over 200,000 miles, to getting our Prius early back in 05 when it usually took about 6 months, to every 5000 mile oil change.
We have always been treated right.

4
★★★★☆

Toyota of Puyallup has always treated us right, from our Landcruiser with over 200,000 miles, to getting our Prius early back in 05 when it usually took about 6 months, to every 5000 mile oil change.
We have always been treated right.

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Toyota has a great reputation all the way around and their service department is no different. They have done a nice job on all of our cars and when we can finally afford to buy a new car, it will be a Toyota. We have been to their lot several times to take a look at cars and have always been greeted by nice friendly sales agents. Their lot is very big and very busy, but you get personalized service anyway. You will like this dealership.

4
★★★★☆

Toyota has a great reputation all the way around and their service department is no different. They have done a nice job on all of our cars and when we can finally afford to buy a new car, it will be a Toyota. We have been to their lot several times to take a look at cars and have always been greeted by nice friendly sales agents. Their lot is very big and very busy, but you get personalized service anyway. You will like this dealership.

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Review Partner
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Victor was good to schedule a needed last minute oil before my 5 days of long distant driving. The staff is very courteous and thorough.

2
★★★★★

Victor was good to schedule a needed last minute oil before my 5 days of long distant driving. The staff is very courteous and thorough.

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Went in for an oil change, got that plus a wash and vacuum. They also did it 20 minutes faster than estimated.

2
★★★★★

Went in for an oil change, got that plus a wash and vacuum. They also did it 20 minutes faster than estimated.

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Would have rated a 5, however truck did not get it wash.

2
★★★★☆

Would have rated a 5, however truck did not get it wash.

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Servicing was on time, fast, and appropriate. The lobby/waiting area was comfortable and nice.

2
★★★★★

Servicing was on time, fast, and appropriate. The lobby/waiting area was comfortable and nice.

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Got the service I expected in a reasonable amount of time. Good experience.

2
★★★★★

Got the service I expected in a reasonable amount of time. Good experience.

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Done in a timely manner

2
★★★★★

Done in a timely manner

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took less time than expected.

2
★★★★☆

took less time than expected.

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appointment time, excellent work,
quotes accurate, finished at estimated time
loaner car

2
★★★★★

appointment time, excellent work,
quotes accurate, finished at estimated time
loaner car

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Went straight to manager, he delegated, and orchestrated, my needs.

2
★★★★☆

Went straight to manager, he delegated, and orchestrated, my needs.

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I always feel like we're a team by how I'm treated here. There is respect and focus on getting not only my car's needs met, but my needs are always a priority to this business as well.

2
★★★★★

I always feel like we're a team by how I'm treated here. There is respect and focus on getting not only my car's needs met, but my needs are always a priority to this business as well.

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The person I was dealing with was excellent and very professional.

2
★★★★★

The person I was dealing with was excellent and very professional.

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Everyone has a positive attitude and willingness to answer or find the answer for me.

2
★★★★★

Everyone has a positive attitude and willingness to answer or find the answer for me.

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I appreciated the great service and rental car so I could still work! Laurie in the service department was fantastic and did everything she could for me! Even went as far as she could to help me with discounts due to the large bill!

2
★★★★★

I appreciated the great service and rental car so I could still work! Laurie in the service department was fantastic and did everything she could for me! Even went as far as she could to help me with discounts due to the large bill!

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Faster than promissed. Clean and friendly with great cookies and bathrooms.

2
★★★★★

Faster than promissed. Clean and friendly with great cookies and bathrooms.

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The team at Puyallup were efficient from scheduling, to servicing, to handing me back my keys to drive home. I especially liked having the technician show me the condition of my filters so I had no hesitation about replacing them.

2
★★★★★

The team at Puyallup were efficient from scheduling, to servicing, to handing me back my keys to drive home. I especially liked having the technician show me the condition of my filters so I had no hesitation about replacing them.

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You all are such great people. Never any pressure because I'm a woman and I don't know a lot about cars. And you always have chocolate chip cookies. Great people, great service and cookies, what more could I ask for.

2
★★★★★

You all are such great people. Never any pressure because I'm a woman and I don't know a lot about cars. And you always have chocolate chip cookies. Great people, great service and cookies, what more could I ask for.

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On a routine oil change and inspection, a leak was found in he cooling system. Good catch.

2
★★★★★

On a routine oil change and inspection, a leak was found in he cooling system. Good catch.

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Service could not find my appointment, so it took a little longer than expected.

2
★★★★☆

Service could not find my appointment, so it took a little longer than expected.

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Will recommend this dealership always

2
★★★★★

Will recommend this dealership always

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The staff is friendly and courteous

2
★★★★★

The staff is friendly and courteous

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Very kind and considerate

2
★★★★★

Very kind and considerate

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Very friendly staff// Courteous// Very professional

2
★★★★★

Very friendly staff// Courteous// Very professional

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The service department did a great job as usual

2
★★★★★

The service department did a great job as usual

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I appreciated working with Sean in the service department. He diagnosed the problem, determined my radio needed to be replaced but was still under warranty. He ordered it and followed up with a call when it was in. The day of my

2
★★★★★

I appreciated working with Sean in the service department. He diagnosed the problem, determined my radio needed to be replaced but was still under warranty. He ordered it and followed up with a call when it was in. The day of my

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I was on a timeline and they were able to service my car in less time than they approximated. Plus a vacuum and wash. Very happy

2
★★★★★

I was on a timeline and they were able to service my car in less time than they approximated. Plus a vacuum and wash. Very happy

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Dropped in here to test drive a Scion. The sales person who helped us was very knowlegeable, helpful and most of all not pushy. In the end we decided to save our money and postpone buying for 6 months. Appreciate the service.

2
★★★★★

Dropped in here to test drive a Scion. The sales person who helped us was very knowlegeable, helpful and most of all not pushy. In the end we decided to save our money and postpone buying for 6 months. Appreciate the service.

More about Toyota of Puyallup

Toyota of Puyallup has been serving the South Sound since 1970. We always have over 500 new, used and certified Toyota’s to choose from. Toyota of Puyallup is the most awarded Toyota dealer in Washington for customer satisfaction; we’ve earned the prestigious Toyota President’s Award for 25 consecutive years! If you’re looking for the best selection, pricing and service, it’s worth the drive to Puyallup from Tacoma, Seattle, Federal Way, Renton, Bellevue and Olympia. Plus, we’re Washington’s #1 volume Toyota truck dealer - we know trucks! Whether you’re looking for the rugged Tacoma or the luxurious & capable Tundra, let us help you find the perfect truck to fit your lifestyle. Of course we always have a great selection of SUV’s and cars, too, including the redesigned Camry, sporty Corolla and fuel-efficient Prius family vehicles. Sales Hours: Monday Friday 8:30am- 9:00pm Saturday 8:30am- 8:00pm Sunday 10:00am - 7:00pm

 

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