Akamatsu Pearl & Gem Shop

★☆☆☆☆

About Akamatsu Pearl & Gem Shop

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I took a family heirloom to be repaired at Akamatsu. After refusing to quote me a price and taking a week longer than I was originally promised, they all but ruined my grandmother's ring I've worn for a decade: the welding was horrible, they had cut out half the detail, and hadn't reingraved it as asked. I immediately started to cry and tried to explain why I wasn't satisfied. I asked for a partial refund. They were so condescending! I stood my ground and finally they threw half of what I had paid in my face, literally swearing at me to get out of the store. As I left, still sobbing, they called out after me, "and don't ever come back!" I have never been treated so poorly at a professional establishment in my life.

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★☆☆☆☆

I took a family heirloom to be repaired at Akamatsu. After refusing to quote me a price and taking a week longer than I was originally promised, they all but ruined my grandmother's ring I've worn for a decade: the welding was horrible, they had cut out half the detail, and hadn't reingraved it as asked. I immediately started to cry and tried to explain why I wasn't satisfied. I asked for a partial refund. They were so condescending! I stood my ground and finally they threw half of what I had paid in my face, literally swearing at me to get out of the store. As I left, still sobbing, they called out after me, "and don't ever come back!" I have never been treated so poorly at a professional establishment in my life.

 

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