Carriage Case Auto Rebuild Inc

★★★☆☆
  • 6722 NE Bothell Way

    Kenmore, WA 98028

    Map & Directions
  • 425-487-2600

About Carriage Case Auto Rebuild Inc

Details
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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3.25 8
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.

I just got my car back and it looks as good as it did when it was new and it was in pretty bad shape when I brought it in. I got rear ended which I got repaired through the other guys insurance company then paid myself to get a minor ding fixed on the door unrelated to the accident. Jeff the new owner was very helpful and they even buffed out some scratches for free.
I got my car back a day early even though they had trouble getting a part from someplace out of state.
The girl at the front desk was very nice and they returned my car cleaner then it's been in years.
I got a lifetime warranty on the work which makes me feel good too.

I'm not sure about the previous bad reviews but I know it got bought a couple of years ago and went through a remodel and changed the name to Carriage Case Colllision Center and is now family owned and operated which I learned from the new owner.

I highly recommend the shop and will go back if I ever get in another accident.

5
★★★★★

I just got my car back and it looks as good as it did when it was new and it was in pretty bad shape when I brought it in. I got rear ended which I got repaired through the other guys insurance company then paid myself to get a minor ding fixed on the door unrelated to the accident. Jeff the new owner was very helpful and they even buffed out some scratches for free.
I got my car back a day early even though they had trouble getting a part from someplace out of state.
The girl at the front desk was very nice and they returned my car cleaner then it's been in years.
I got a lifetime warranty on the work which makes me feel good too.

I'm not sure about the previous bad reviews but I know it got bought a couple of years ago and went through a remodel and changed the name to Carriage Case Colllision Center and is now family owned and operated which I learned from the new owner.

I highly recommend the shop and will go back if I ever get in another accident.

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The positive reviews here sound like employees of the business to me. I had work done a number of years ago and the bondo cracked out of their repair and my car looks so ghetto now. I was looking for an engine repair shop when I saw this and I had to vent. Only one thing more pathetic than crappy work is putting your own fictitious reviews up.

0
★☆☆☆☆

The positive reviews here sound like employees of the business to me. I had work done a number of years ago and the bondo cracked out of their repair and my car looks so ghetto now. I was looking for an engine repair shop when I saw this and I had to vent. Only one thing more pathetic than crappy work is putting your own fictitious reviews up.

Pros: None

Cons: Shoddy work

.

New owner, excellent service and quality work. Highly recommend to anybody that has any damage to their vehicle. Ask for Alyssa or Jeff. Great, friendly people.

5
★★★★★

New owner, excellent service and quality work. Highly recommend to anybody that has any damage to their vehicle. Ask for Alyssa or Jeff. Great, friendly people.

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Over a week to respond to my phone call asking about parts availability and estimated date of service. It's not that difficult to look at the calendar and order parts and then pick up the phone and call the paying customer.
Hmmm not sure I will go back.

1
★★☆☆☆

Over a week to respond to my phone call asking about parts availability and estimated date of service. It's not that difficult to look at the calendar and order parts and then pick up the phone and call the paying customer.
Hmmm not sure I will go back.

Pros: Location and nice people

Cons: Slow service, slow communication

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Fortunately we have had Carriage Case to handle all of our unfortunate auto mishaps. They provide quick and quality craftmanship at a competitive price.

4
★★★★☆

Fortunately we have had Carriage Case to handle all of our unfortunate auto mishaps. They provide quick and quality craftmanship at a competitive price.

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Don't know what the last guy was talking about. My experience was fantastic. My car was ready early, fully detailed and looked better than the day I bought it new. Would highly recommend.

5
★★★★★

Don't know what the last guy was talking about. My experience was fantastic. My car was ready early, fully detailed and looked better than the day I bought it new. Would highly recommend.

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Overall experience with Carriage Case is at best Average. Slow service, lack of communication, guaranteed customer satisfaction is not necessarily a priority for Carriage Case. If you find yourself a patron at this shop, ask for Kellie - she is great. But if you are looking for great overall service I wold recommend gong elsewhere.

2
★★☆☆☆

Overall experience with Carriage Case is at best Average. Slow service, lack of communication, guaranteed customer satisfaction is not necessarily a priority for Carriage Case. If you find yourself a patron at this shop, ask for Kellie - she is great. But if you are looking for great overall service I wold recommend gong elsewhere.

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.

Overall experience with Carriage Case is at best Average. Slow service, lack of communication, guaranteed customer satisfaction is not necessarily a priority for Carriage Case. If you find yourself a patron at this shop, ask for Kellie - she is great. But if you are looking for great overall service I wold recommend gong elsewhere.

1
★★☆☆☆

Overall experience with Carriage Case is at best Average. Slow service, lack of communication, guaranteed customer satisfaction is not necessarily a priority for Carriage Case. If you find yourself a patron at this shop, ask for Kellie - she is great. But if you are looking for great overall service I wold recommend gong elsewhere.

from CitySearch

Message from Carriage Case Auto Rebuild Inc

Our mission is to exceed our customer's expectations by providing timely, best-in-class, value-added collision repair and legendary customer service.

More about Carriage Case Auto Rebuild Inc

For over 30 years, our commitment has been to ensure the complete satisfaction of every customer, while offering knowledgeable and friendly service at affordable and competitive rates. We know that you have other choices in the area and we appreciate your consideration. Our hope is that you'll feel confident in our ability to meet all of your expectations and know that our customers are always our number one priority and focus. Through dedication to our customers, our commitment to quality, and the desire to make your experience exceptional, we feel that we can offer you the best service in this industry. We look forward to hearing from you soon, Carriage Case Collision Center Team

 

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