Emerald Hearth Home & Spas Llc

★★★☆☆
  • 20714 State Highway 305, Suite 1B

    Poulsbo, WA 98370

    Map & Directions
  • 206-780-5363

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3.0 3
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My wife & I were in the market for a Hot Tub and didn't know much.Dave was very friendly and knowlegable. He spent a lot of time teaching us about hot tubs and didn't try to "SELL" us .We ended up ordering the spa, Beachcomber Model 740, that worked for us, We wanted a few extras so they ordered it and it was delivered and setup just like they promised. No Hassles. We have sent in our friends for a Hot Tub so we can have ours to our own. They have gas fireplaces too. we'll be back this fall

5
★★★★★

My wife & I were in the market for a Hot Tub and didn't know much.Dave was very friendly and knowlegable. He spent a lot of time teaching us about hot tubs and didn't try to "SELL" us .We ended up ordering the spa, Beachcomber Model 740, that worked for us, We wanted a few extras so they ordered it and it was delivered and setup just like they promised. No Hassles. We have sent in our friends for a Hot Tub so we can have ours to our own. They have gas fireplaces too. we'll be back this fall

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Hot Tub is fine, (even though it is not working now!) - not the issue with this company. Customer service is completely lousy. They never do what they say they are going to do. When I have called (repeatedly) on a warranty issue, no one ever takes responsibility for their (in)actions. Instead, I am always made to feel like I am doing something wrong...Our tub has now been out of action for 6 weeks waiting for a part to arrive, and it's always going to happen tommorrow when I call to check. I would not recommend doing business with these people again.

1
★★★☆☆

Hot Tub is fine, (even though it is not working now!) - not the issue with this company. Customer service is completely lousy. They never do what they say they are going to do. When I have called (repeatedly) on a warranty issue, no one ever takes responsibility for their (in)actions. Instead, I am always made to feel like I am doing something wrong...Our tub has now been out of action for 6 weeks waiting for a part to arrive, and it's always going to happen tommorrow when I call to check. I would not recommend doing business with these people again.

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and then all i have seen and felt is a run around and a lot of negative attitude. Been very difficult to work with, looking to finish this transaction so i never have to deal or work with them again. Would be very difficult to recommend to anyone after our personal experience.

0
★☆☆☆☆

and then all i have seen and felt is a run around and a lot of negative attitude. Been very difficult to work with, looking to finish this transaction so i never have to deal or work with them again. Would be very difficult to recommend to anyone after our personal experience.

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