Tveten's Auto Clinic

★★★★☆
  • 5425 Lakewood Towne Center Blvd SW

    Lakewood, WA 98499

    Map & Directions
  • 253-588-5201

Automotive

Automotive
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Tvetens technicians have continued to help us keep this van road ready despite its age and mileage. Not only do they pick it up and return it to my office (what a great convenience) but they always tell me what has to be done, what should be done and what could be done. Rays advice is priceless!

5
★★★★★

Tvetens technicians have continued to help us keep this van road ready despite its age and mileage. Not only do they pick it up and return it to my office (what a great convenience) but they always tell me what has to be done, what should be done and what could be done. Rays advice is priceless!

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I have been a customer at Tvetens Auto Clinic for almost 10 years. Ray has been my go-go guy for all of my vehicle service needs and questions and has become a friend of mine that I will always support. The staff at Tvetens Auto clinic has always been friendly and always willing to show me what they are doing to enhance my vehicle life and performance. The staff is also a family and once you become a customer you are a part of that family in so many ways. Thank you to all the staff and I look forward to coming by again.

5
★★★★★

I have been a customer at Tvetens Auto Clinic for almost 10 years. Ray has been my go-go guy for all of my vehicle service needs and questions and has become a friend of mine that I will always support. The staff at Tvetens Auto clinic has always been friendly and always willing to show me what they are doing to enhance my vehicle life and performance. The staff is also a family and once you become a customer you are a part of that family in so many ways. Thank you to all the staff and I look forward to coming by again.

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We have been bringing our Kia for close to 4 years. We love the environment at Tvetens. I always know Ray or Cheryl will call if there is a glitch. The work is done as agreed and if not we know well in advance. This past set of repairs was difficult because Ray couldnt get the door part and had to really scramble to get it. What I appreciated was his forthright honestly about the situation and we both agreed to hold the car till it was received. Tvetens work is always top notch. Thanks guys for a job well done.

5
★★★★★

We have been bringing our Kia for close to 4 years. We love the environment at Tvetens. I always know Ray or Cheryl will call if there is a glitch. The work is done as agreed and if not we know well in advance. This past set of repairs was difficult because Ray couldnt get the door part and had to really scramble to get it. What I appreciated was his forthright honestly about the situation and we both agreed to hold the car till it was received. Tvetens work is always top notch. Thanks guys for a job well done.

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I got my brakes done by them and they are so great. They knew what I needed and made sure that the job was done and I also got a loaner car. I would tell anyone to go there first and see what excellent service and job they do!

5
★★★★★

I got my brakes done by them and they are so great. They knew what I needed and made sure that the job was done and I also got a loaner car. I would tell anyone to go there first and see what excellent service and job they do!

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My experience with Tveten's Auto Clinic
could not have gotten much better. From the initial quote to the fast turnaround time, I'm thrilled that I've found a trustworthy and skilled place to bring my car in the future.

5
★★★★★

My experience with Tveten's Auto Clinic
could not have gotten much better. From the initial quote to the fast turnaround time, I'm thrilled that I've found a trustworthy and skilled place to bring my car in the future.

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When I first approached Tventen's, I was not the most pleasant customer. This showed while dealing with the staff at Tventen's. They completely overlooked my nastiness and constantly gave me excellent service. I can be a handful but they were great with me. I left a very happy customer.

5
★★★★★

When I first approached Tventen's, I was not the most pleasant customer. This showed while dealing with the staff at Tventen's. They completely overlooked my nastiness and constantly gave me excellent service. I can be a handful but they were great with me. I left a very happy customer.

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Outstanding quality service, I believe Tveten's is the best value for auto services in Western Washington.

5
★★★★★

Outstanding quality service, I believe Tveten's is the best value for auto services in Western Washington.

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Had my truck towed here from Tacoma... Towing would be free if i had my truck fixed here... Sounds good right... My husband waited in an alley from 3:41 pm till 7:00 pm for them to come and pick the truck up... Tvetens called me at 9:18 am this morning to tell me that The upper and lower ball joints, the strut, the break line, and axle needed to be replaced... The price wait for it.... $2,800... Yup that's right... $2,800... Well we don't have that kind of money laying around... I called my husband and he almost fell over... I contacted a shop near our house they called me back and with all the same parts and 4 hours labor... $941... So I called Tvetens back told them we were having the truck towed to another shop how much for the towing... 20 minutes cost $179 dollars... That's right they screwed us... I'm glad I called around on getting our truck fixed or we would have been out almost 2,000 more dollars... Stay away from these guys...

1
★☆☆☆☆

Had my truck towed here from Tacoma... Towing would be free if i had my truck fixed here... Sounds good right... My husband waited in an alley from 3:41 pm till 7:00 pm for them to come and pick the truck up... Tvetens called me at 9:18 am this morning to tell me that The upper and lower ball joints, the strut, the break line, and axle needed to be replaced... The price wait for it.... $2,800... Yup that's right... $2,800... Well we don't have that kind of money laying around... I called my husband and he almost fell over... I contacted a shop near our house they called me back and with all the same parts and 4 hours labor... $941... So I called Tvetens back told them we were having the truck towed to another shop how much for the towing... 20 minutes cost $179 dollars... That's right they screwed us... I'm glad I called around on getting our truck fixed or we would have been out almost 2,000 more dollars... Stay away from these guys...

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Went in once for a (scheduled) oil change. Used their coupon, so I figured I'd have a little bit of up-selling to deal with.
Took them half the day.. then they gave me the hit list! $2500 plus in urgent repairs: plug wires, alignment, filters, brake pads timing belt, fuel injector service etc.
I really had to fight to get my truck out of their garage with just the oil change. Very pushy about things I could easily do myself without tools!
I've never been back, and the truck they wanted to disassemble has gone all most 250,000 with very few issues.
I'll never forget the greasy desk guy saying "Wow. you'd never guess there was so much wrong with your truck by just looking at it"

Any other option you have would be better.

1
★☆☆☆☆

Went in once for a (scheduled) oil change. Used their coupon, so I figured I'd have a little bit of up-selling to deal with.
Took them half the day.. then they gave me the hit list! $2500 plus in urgent repairs: plug wires, alignment, filters, brake pads timing belt, fuel injector service etc.
I really had to fight to get my truck out of their garage with just the oil change. Very pushy about things I could easily do myself without tools!
I've never been back, and the truck they wanted to disassemble has gone all most 250,000 with very few issues.
I'll never forget the greasy desk guy saying "Wow. you'd never guess there was so much wrong with your truck by just looking at it"

Any other option you have would be better.

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Oct 7, 2010 business
Tveten's Auto Clinic 5425 Lakewood Towne Center Blvd SW,
Lakewood, WA 98499
USA
I cannot recommend this shop. I took in a 07 Hyundai Santa Fe with a clutch problem. They kept the car for 4 days and gave me an estimate of $3200 plus tax to make the repair. I decided it was too expensive for a clutch and took the car to a different shop ( the dealer), to my surprise, the parts that Tvetens was telling me needed replacement, where the wrong ones and the dealer fixed it for $2700.70 tax included. They will charge you a diagnostics fee. In my case it was $152 for bad and incomplete information. They kept the car for 3.5 days getting the price on parts and did not call me to give updates. I estimate that you will end up paying 30% more if you take it to this shop. I was trying to establish a relationship with a local shop but not anymore. You walk out of there feeing taken advantage of and mad at their abuse. You just don't treat customers that way. Unprofessional and expensive. No thank you.

1
★☆☆☆☆

Oct 7, 2010 business
Tveten's Auto Clinic 5425 Lakewood Towne Center Blvd SW,
Lakewood, WA 98499
USA
I cannot recommend this shop. I took in a 07 Hyundai Santa Fe with a clutch problem. They kept the car for 4 days and gave me an estimate of $3200 plus tax to make the repair. I decided it was too expensive for a clutch and took the car to a different shop ( the dealer), to my surprise, the parts that Tvetens was telling me needed replacement, where the wrong ones and the dealer fixed it for $2700.70 tax included. They will charge you a diagnostics fee. In my case it was $152 for bad and incomplete information. They kept the car for 3.5 days getting the price on parts and did not call me to give updates. I estimate that you will end up paying 30% more if you take it to this shop. I was trying to establish a relationship with a local shop but not anymore. You walk out of there feeing taken advantage of and mad at their abuse. You just don't treat customers that way. Unprofessional and expensive. No thank you.

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I purchased my first car in 2006 and when I realized dealerships charge way too much for routine service I set out to find a place with a track record as squeaky clean as my Lola (thats my 2006 Accord). After a couple days of online research I found a place not too far from where I lived in Lakewood. My first impression about the place was how clean it was and second how the staff let me know that they knew I was there even though they were with other customers. I haven't looked back. My Lola is in great shape and I didnt break the bank in the process of regularly maintaining my vehicle. I always receive reminders in the mail when its time for an oil change or any other regular service you would seek out after so many thousand miles. I can always go print coupons from the webpage to help keep the cost down too. These people are like family. Why would I go anywhere else? My only question is when are we gonna get free doughnuts!!

Pros: prompt, efficient, reasonably priced service with itemized estimates before service
Cons: alas, still no doughnuts!

5
★★★★★

I purchased my first car in 2006 and when I realized dealerships charge way too much for routine service I set out to find a place with a track record as squeaky clean as my Lola (thats my 2006 Accord). After a couple days of online research I found a place not too far from where I lived in Lakewood. My first impression about the place was how clean it was and second how the staff let me know that they knew I was there even though they were with other customers. I haven't looked back. My Lola is in great shape and I didnt break the bank in the process of regularly maintaining my vehicle. I always receive reminders in the mail when its time for an oil change or any other regular service you would seek out after so many thousand miles. I can always go print coupons from the webpage to help keep the cost down too. These people are like family. Why would I go anywhere else? My only question is when are we gonna get free doughnuts!!

Pros: prompt, efficient, reasonably priced service with itemized estimates before service
Cons: alas, still no doughnuts!

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I took my car in to tvetens last week for a runability issue with my camaro, the check engine lite would come on and at stop lites it would die. They gave me a free 10 miniute consultation and found the problem, the EGR valve had come loose from the manifold causing an exaust leak and also causing the computer to get bad readings so the car would die!!! They really went out of there way to look at my camaro for free and fix it, when there was such a little problem that caused all these issues. THANKS Tvetens for all you do your the best, its hard to find such an HONEST shop and you guys were so honest, i will not take my car anywhere else!

5
★★★★★

I took my car in to tvetens last week for a runability issue with my camaro, the check engine lite would come on and at stop lites it would die. They gave me a free 10 miniute consultation and found the problem, the EGR valve had come loose from the manifold causing an exaust leak and also causing the computer to get bad readings so the car would die!!! They really went out of there way to look at my camaro for free and fix it, when there was such a little problem that caused all these issues. THANKS Tvetens for all you do your the best, its hard to find such an HONEST shop and you guys were so honest, i will not take my car anywhere else!

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1 out of 1 people found this review helpful.

.

I would like to take this time to say thank you to all of the service writers and techs at Tvetens. You are all wonderful.Thank you for all the great work that has been done to my car and thank you service writers for kindness and friendliness that i recieve when i come in keep up the good work

5
★★★★★

I would like to take this time to say thank you to all of the service writers and techs at Tvetens. You are all wonderful.Thank you for all the great work that has been done to my car and thank you service writers for kindness and friendliness that i recieve when i come in keep up the good work

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1 out of 1 people found this review helpful.

.

I took my car, 2005 BMW 530i to get an oil change few days ago at this place. I Usually took it to BMW dealership for car service but decided to take it to Tveten's since it's close to my house. I did not drive it for three days afterwards since I have two other vehicles to drive, and today, when I pulled out of the garage, my husband notice an oil leak underneath the car.
I just had my car inspected and did all the maintanance repair at the BMW a month earlier and it was perfect. So the oil leak happened after they did the oil change. I spoke with the manager who promised to take care of it.
Today, Sunday, July 18, 2010, I met with the manager, Ray Gregory, who took care of the problem promptly. It turned out that there was some oil residue after they changed the filter, or whatever. Mr. Gregory cleaned the area and there was no oil leak. Thank God. I have to give the credit when the credit due. In this case, I thanked the manager who took his time to fix the problem.

5
★★★★★

I took my car, 2005 BMW 530i to get an oil change few days ago at this place. I Usually took it to BMW dealership for car service but decided to take it to Tveten's since it's close to my house. I did not drive it for three days afterwards since I have two other vehicles to drive, and today, when I pulled out of the garage, my husband notice an oil leak underneath the car.
I just had my car inspected and did all the maintanance repair at the BMW a month earlier and it was perfect. So the oil leak happened after they did the oil change. I spoke with the manager who promised to take care of it.
Today, Sunday, July 18, 2010, I met with the manager, Ray Gregory, who took care of the problem promptly. It turned out that there was some oil residue after they changed the filter, or whatever. Mr. Gregory cleaned the area and there was no oil leak. Thank God. I have to give the credit when the credit due. In this case, I thanked the manager who took his time to fix the problem.

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1 out of 1 people found this review helpful.

.

I found that you get what you pay for. When I went to the dealer they would only give me a 1 year warranty so I was told about Tvetens so a went to them and found that they had a 2 year 24,000 mile warranty and that some things have a lifetime warranty on parts. Not only did they have a nice warranty I also saved $200.00 on the same repairs that the dealer wanted to do. I would like to say that Tvetens had also e-mailed pics of what was going on with my vehicle. What more could I ask for.

5
★★★★★

I found that you get what you pay for. When I went to the dealer they would only give me a 1 year warranty so I was told about Tvetens so a went to them and found that they had a 2 year 24,000 mile warranty and that some things have a lifetime warranty on parts. Not only did they have a nice warranty I also saved $200.00 on the same repairs that the dealer wanted to do. I would like to say that Tvetens had also e-mailed pics of what was going on with my vehicle. What more could I ask for.

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1 out of 1 people found this review helpful.

.

I was very impressed on how they fixed my concern in a timely manner. they promised that my car would be done that day and it was. I was impressed that they also offer a shuttle ride home so I didn't have to wait there and they also picked me up when my car was completed. they have a very clean facility and fresh coffee. The staff is very friendly and also offer lifetime protection plan as well as a loyalty card for discounts. Oh and not to mention they have the best warranty around. I will only be taking my car to them from now on.

5
★★★★★

I was very impressed on how they fixed my concern in a timely manner. they promised that my car would be done that day and it was. I was impressed that they also offer a shuttle ride home so I didn't have to wait there and they also picked me up when my car was completed. they have a very clean facility and fresh coffee. The staff is very friendly and also offer lifetime protection plan as well as a loyalty card for discounts. Oh and not to mention they have the best warranty around. I will only be taking my car to them from now on.

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2 out of 2 people found this review helpful.

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Brought my car to this place to have the problem repaired. Spend and arm and a leg. The repair was not done, still had problems. The employees are very pushy.

3
★★★☆☆

Brought my car to this place to have the problem repaired. Spend and arm and a leg. The repair was not done, still had problems. The employees are very pushy.

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1 out of 3 people found this review helpful.

.

We decided to try Tvetens since they are recommended by AAA. We were able to print service coupons from their website, and the price we paid for the repair to our exhaust system was lower than the price they originally quoted. The facilities are cleaner than most auto repair places I've visited. And they even took us home in their private shuttle and picked us up when the work was done later that day. Top notch service!

5
★★★★★

We decided to try Tvetens since they are recommended by AAA. We were able to print service coupons from their website, and the price we paid for the repair to our exhaust system was lower than the price they originally quoted. The facilities are cleaner than most auto repair places I've visited. And they even took us home in their private shuttle and picked us up when the work was done later that day. Top notch service!

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3 out of 3 people found this review helpful.

.

You can't go wrong with this body shop. They don't rip you off or not tell you what they charge for the "little" things. I went to them to get a sound checked out on my truck and they looked it over for free and then told me that all i need was a new belt. and they installed it for free, and only charged me for the labor. which was fairly inexpensive, since most shops charge for everything under the sun.

PROS: the car was finished early
CONS: no counter service person

4
★★★★☆

You can't go wrong with this body shop. They don't rip you off or not tell you what they charge for the "little" things. I went to them to get a sound checked out on my truck and they looked it over for free and then told me that all i need was a new belt. and they installed it for free, and only charged me for the labor. which was fairly inexpensive, since most shops charge for everything under the sun.

PROS: the car was finished early
CONS: no counter service person

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3 out of 3 people found this review helpful.

.

This auto clinic offers great deals to get you in the door then tryis to persuade you to puchase things above what you want or need. I felt that this business tried to push things on me becuase I was female. I told them that some of the services they were trying to sell me were just preformed on my vehicle. I had receipts for services that has been done within the previous week but they assured me the items needed to be done again.... after telling them no thank you, I started recieving mail from them telling me it was time for certain services to be done on my vehicle. When I told them that I found somewhere closer to my home to preform my vehicle maintence they assured me I would be removed from thier call list and for several months I recieved mail from them.

PROS: great offers to get you in their door
CONS: push services that are not wanted or need for your vehicle

2
★★☆☆☆

This auto clinic offers great deals to get you in the door then tryis to persuade you to puchase things above what you want or need. I felt that this business tried to push things on me becuase I was female. I told them that some of the services they were trying to sell me were just preformed on my vehicle. I had receipts for services that has been done within the previous week but they assured me the items needed to be done again.... after telling them no thank you, I started recieving mail from them telling me it was time for certain services to be done on my vehicle. When I told them that I found somewhere closer to my home to preform my vehicle maintence they assured me I would be removed from thier call list and for several months I recieved mail from them.

PROS: great offers to get you in their door
CONS: push services that are not wanted or need for your vehicle

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1 out of 3 people found this review helpful.

Message from Tveten's Auto Clinic

Tveten's Auto Clinic Lakewood, WA auto repair and services.
With a staff of experienced, professional ASE Certified Technicians, Tveten's Auto Clinic provides expert vehicle computer diagnostic services as well as complete auto repair ranging from engine and transmission replacement to wheel alignment and brake system service.
We provide personalized customer service and use up-to-date tools and equipment to meet the needs of today's complex vehicle technologies.
Our staff is proud of the legendary service provided every day to its customers and is pleased to be an environmentally conscious repair facility that cares about the work environment as well as proper handling of hazardous materials and the recycling of used products.
Visit our facility, meet our friendly staff, and experience what exceptional automotive service is all about!

 

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