R & R Star Towing

★★★☆☆
  • 20610 48th Ave W

    Lynnwood, WA 98036

    Map & Directions
  • 425-778-9557

About R & R Star Towing

Hours
M-Su 24hr

Transportation & Storage

Transportation & Storage
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3.0 2
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This place moto is "THERE IS NOTHING I CAN DO FOR YOU!" They answer the call with an angry voice and hang up on us!

We had a car accident near Walmart on the 164th (exit #183) - The police offered to call a towing place for us. Still shaking, I agreed with it - but I didn't know they charge over $200 if it's a call from the police! (personally I believe the police need to tell people about this ridiculous charge - it's a rip-off!)

After some conversations with the collision place, we've been told to call Robert Staggs who is the manager of R&R (he could be the owner as well). We can't reach him at first, but we've been "inform" about the ridiculous fee!

Even if we agree with this ridiculous rate because of our "stupid" fault! They charged us for 1hr and 45 minutes. It's 3.2 miles (exact) from the accident's place to the collision's place - it took them 30 minutes total to "do their job"! We even have all records to show the time length - but they don't care!!!

I work with customer service for a long time, and I know how it's feel when customers are angry - We try to keep our calm and talk to them in a professional way. But I don't think it's matter to them!!

Robert called back the next day with an angry voice before we can say anything. He didn't give us a chance to talk. He just kept saying "THERE IS NOTHING I CAN CHANGE" and "it's a fair fee"! And he hanged up!!! I think he called us back just to yell at us for calling him!! This is so ridiculous!!

We refuse to be treated this way, and we don't want anybody has to go through this as well! Please check your facts (from other websites as well) and give yourself a favor - DON'T USE THIS SERVICE!

1
★☆☆☆☆

This place moto is "THERE IS NOTHING I CAN DO FOR YOU!" They answer the call with an angry voice and hang up on us!

We had a car accident near Walmart on the 164th (exit #183) - The police offered to call a towing place for us. Still shaking, I agreed with it - but I didn't know they charge over $200 if it's a call from the police! (personally I believe the police need to tell people about this ridiculous charge - it's a rip-off!)

After some conversations with the collision place, we've been told to call Robert Staggs who is the manager of R&R (he could be the owner as well). We can't reach him at first, but we've been "inform" about the ridiculous fee!

Even if we agree with this ridiculous rate because of our "stupid" fault! They charged us for 1hr and 45 minutes. It's 3.2 miles (exact) from the accident's place to the collision's place - it took them 30 minutes total to "do their job"! We even have all records to show the time length - but they don't care!!!

I work with customer service for a long time, and I know how it's feel when customers are angry - We try to keep our calm and talk to them in a professional way. But I don't think it's matter to them!!

Robert called back the next day with an angry voice before we can say anything. He didn't give us a chance to talk. He just kept saying "THERE IS NOTHING I CAN CHANGE" and "it's a fair fee"! And he hanged up!!! I think he called us back just to yell at us for calling him!! This is so ridiculous!!

We refuse to be treated this way, and we don't want anybody has to go through this as well! Please check your facts (from other websites as well) and give yourself a favor - DON'T USE THIS SERVICE!

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After calling other companies in the same area. I found that R&R had the best price, and as I found out they had world class service. I was very pleased with the service I had recieved.

5
★★★★★

After calling other companies in the same area. I found that R&R had the best price, and as I found out they had world class service. I was very pleased with the service I had recieved.

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