University Village Shoe Repair

★☆☆☆☆

About University Village Shoe Repair

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I really should have checked this site before going here. The guy is rather abrupt and not very good with customers. His work was ok, but expensive - sole replacement and bottom replacement cost me $50 plus tax. I had a pair of shoes I was going to toss that he tried to convince me to fix. I told him the cost of fixing it were more than the shoes themselves. He kept trying to argue with me and push me to fix the shoes, and I was like look, go to the outlet mall and you'll see that these shoes only cost like $40.

Like the other reviewers said, this guy is pushy and difficult to communicate with. If not for the convenience factor, I would never have gone here. He is also expensive. I hear that there's a place on Broadway that is better and cheaper, as well as a place around northgate mall. Haven't been to either, but will definitely check reviews when I need such services again.

1
★★☆☆☆

I really should have checked this site before going here. The guy is rather abrupt and not very good with customers. His work was ok, but expensive - sole replacement and bottom replacement cost me $50 plus tax. I had a pair of shoes I was going to toss that he tried to convince me to fix. I told him the cost of fixing it were more than the shoes themselves. He kept trying to argue with me and push me to fix the shoes, and I was like look, go to the outlet mall and you'll see that these shoes only cost like $40.

Like the other reviewers said, this guy is pushy and difficult to communicate with. If not for the convenience factor, I would never have gone here. He is also expensive. I hear that there's a place on Broadway that is better and cheaper, as well as a place around northgate mall. Haven't been to either, but will definitely check reviews when I need such services again.

Pros: convenient location, relatively speedy work

Cons: poor service, poor communication, expensive

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Went to this place because a friend said he did good work, but she said he lacked social skills.
The owner does not believe in customer service, he is very rude and abrupt. He is also hard to understand because he does not want to talk. My daughter came along and he complained about other people letting their kids touch everything. I brought in some boots and wanted the heel replaced because they were slippery. He said he could do it in 30 minutes and then started working. I had to ask him what the cost would be. When I returned to pick up the boots, he was very concerned about my daughter touching things. The workmanship was sloppy. He shaved off some parts of the heel and gave them a beveled edge which looks weird. I would not recommend this place unless you don't care about your shoes or how you are treated.

0
★☆☆☆☆

Went to this place because a friend said he did good work, but she said he lacked social skills.
The owner does not believe in customer service, he is very rude and abrupt. He is also hard to understand because he does not want to talk. My daughter came along and he complained about other people letting their kids touch everything. I brought in some boots and wanted the heel replaced because they were slippery. He said he could do it in 30 minutes and then started working. I had to ask him what the cost would be. When I returned to pick up the boots, he was very concerned about my daughter touching things. The workmanship was sloppy. He shaved off some parts of the heel and gave them a beveled edge which looks weird. I would not recommend this place unless you don't care about your shoes or how you are treated.

Pros: In University Village

Cons: Parking

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DO NOT GO HERE!! I took my shoes here three times to get repaired because it was fast and in a convienant location, and all three times the shoes broke again the very next time I wore them! We are not talking difficult repairs either! A heel replacement and a strap on a flip flop are pretty basic. I would at least expect them to last a little longer than that. Not only do I have to get them ALL repaired again, but it was a huge waste of time and money. This place is horrible!

0
★☆☆☆☆

DO NOT GO HERE!! I took my shoes here three times to get repaired because it was fast and in a convienant location, and all three times the shoes broke again the very next time I wore them! We are not talking difficult repairs either! A heel replacement and a strap on a flip flop are pretty basic. I would at least expect them to last a little longer than that. Not only do I have to get them ALL repaired again, but it was a huge waste of time and money. This place is horrible!

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I went to this shop because it was handy to some other errands I was running. I had four pairs of shoes that needed to be re-tapped, and one broken heel. The man at the counter was nice enough, but rather pushy and wouldn't take no for an answer when I said all I wanted was to have the taps replaced and the one heel fixed. "No no, you need to put new bottoms on this shoe" and "What's that? Another pair? Let me see, let me see". I told him that last pair was for donating and that they were uncomfortable. "No, no- I will fix, they will be comfortable." I gave in because he was so aggressive and figured if it meant spening an extra few bucks, what the heck. Maybe the shoes would be more comfortable. But when I came back he had done all this extra stuff to my shoes and the bill was $120!!!!! There was nothing I could do at that point but I felt totally used and cheated. I definitely wouldn't recommend this place unless you are very good at saying "no" and being specific about what you want done.

0
★☆☆☆☆

I went to this shop because it was handy to some other errands I was running. I had four pairs of shoes that needed to be re-tapped, and one broken heel. The man at the counter was nice enough, but rather pushy and wouldn't take no for an answer when I said all I wanted was to have the taps replaced and the one heel fixed. "No no, you need to put new bottoms on this shoe" and "What's that? Another pair? Let me see, let me see". I told him that last pair was for donating and that they were uncomfortable. "No, no- I will fix, they will be comfortable." I gave in because he was so aggressive and figured if it meant spening an extra few bucks, what the heck. Maybe the shoes would be more comfortable. But when I came back he had done all this extra stuff to my shoes and the bill was $120!!!!! There was nothing I could do at that point but I felt totally used and cheated. I definitely wouldn't recommend this place unless you are very good at saying "no" and being specific about what you want done.

Pros: None

Cons: Pushy, Dishonest, Costly

 

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