I bought an Acura from NW Honda. The car was a recent trade-in and I was given their "carfax guarantee"...ha, what a joke! Well time came to trade the Acura for something a little more worthy of the NW back roads. I was at a Toyota dealership and had already negotiated the price for a new truck and all that was pending was the trade in assessment. They ran the vin history on the Acura and it came back as a reconstructed title!! I went back to NW Honda to get some answers and all that I got were cold shoulders and looks of disgust. They manager came and spoke with me and all he could say was that he wasn't there when the car was sold and that he couldn't do anything about it. Long story short I was ripped off and had to take this to the BBB and had an investigator put pressure on them with no results. I had to take the loss. Always run your own VIN history on any car you buy and never trust these snakes at NW Honda!!
Ohhh, and i just have to mention that there were two sales men who where very, very obviously checking out my wife all the while we were there!!! Talk about adding insult to injury.
My experience with their warranty and service department was just as disappointing. After the first 3000 miles the car was burning though about a quart and a half of oil. I took it in and they had me check and record the oil level every 250 miles. After the test the car was still burning the same amount of oil. The guys at the service department said that this was normal for Acura brand in general and especially if the miles are highway. Nothing was done.
I will never purchase anything from this place and will make sure I pass along my experience with others, not as trash talk but as a heads up.
Mine is a long story but I came away wounded after trading in a nearly new Pilot for a used Odyssey. There was a 'secret' negative equity that they added to the invoice that added to the price of the vehicle that I was buying. I discovered it and we hashed it out and worked it down some. They ended up compromising on the original promised deal of buying my Pilot for what I owed on it. (The salesman David W. was buying the car for his own use). What seemed like friendship ended up as deception. They said there was a mistake but would not keep the original agreement and were very careful to make it look like I was getting such a good deal. I should of went with my "gut" and walked out. Don't let the friendly face "Christian" context win your trust. All the game playing at the sales desk is just smoke and mirrors when you get into the finance office. Watch out for the wolves in sheep clothing or sharks in the dolphin suit what ever you want to call it.
I spent 3 days working out a deal with internet department on a 2007 RDX. The dealership offered to pay for a train ticket for me as I live in Oregon as part of the deal. They ended up backing out of their offer a few days before I was to go up for the purchase. Even after I was assured that the deal was set in stone and would not change. I feel very mislead and think that it was a complete bait and switch. According to the internet sales person the General Manager changed the deal. I hope this General Manager learns that this isn't how you treat customers. I will never attempt to make a deal with this car lot again! Be cautious when dealing with them.. Even if they promise something.. Turns out their offer isn't always what they say it is!
We bought a used car from them and had problems the first night. they said they would fix it and just did a temporary fix. When asked how much we could get for it on a trade in 6 months later they offered $4,500 less. Now we just finished fixing another problem that cost $1,600 that was thier from when we got it. Basically if they looked at the car when they took it in for a trade they know it had problems and sold it that way. Know wonder we thought we got a good deal when we talked them down in price and they accepted. look for me on the road, i'll be the one with the sign on the car as soon as i check legal issues. can i stand up now.
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My wife and I have had both our Honda's serviced there and won't go anywhere else. Everybody there is friendly and easy to work with.
My wife and I loved our experience at Northwest Honda. We were treated with respect and we got a great deal on top of it. I would hightly recommend them to any one looking for a new or used Honda.