West Valley Dental

★★★★★
  • 15668 W Valley Hwy

    Tukwila, WA 98188

    Map & Directions
  • 425-430-9099

About West Valley Dental

Categories
Hours
Mon-Thu 8am-6pm, Fri 8am-12pm

Health & Medical

Health & Medical
More choices in Tukwila:
Resultset_next

Patricia Benca, DDS, MS

200 Andover Park East, Suite 4 Tukwila, WA

Resultset_next

Povolny Orthodontics

411 Strander Blvd Tukwila, WA

4.5882 17
Hi! Sign in to let us know how West Valley Dental was?
Write a Review
.

The dentist is great, however I have told the staff that I want him to work on me and have been seen by other dentists - I wasn't happy. As for the office staff - they are awful and should spend some time learning manners, listening, and general knowledge of proper behavior.
It's to bad that this dentist has such a poor staff with all the qualified people available that need work. Once again, the staff is horrible........

4
★★★★☆

The dentist is great, however I have told the staff that I want him to work on me and have been seen by other dentists - I wasn't happy. As for the office staff - they are awful and should spend some time learning manners, listening, and general knowledge of proper behavior.
It's to bad that this dentist has such a poor staff with all the qualified people available that need work. Once again, the staff is horrible........

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My expeince- The front office staff has zero regard for working with the patient and helping them understand their billing. If you have to talk with them you get dry, monotone information, rather than customer friendly assistance. My experience was they would rather lose a patient than work through to find resolve. A manager was not available and I was told the dentist agrees with how they handle their services.

1
★☆☆☆☆

My expeince- The front office staff has zero regard for working with the patient and helping them understand their billing. If you have to talk with them you get dry, monotone information, rather than customer friendly assistance. My experience was they would rather lose a patient than work through to find resolve. A manager was not available and I was told the dentist agrees with how they handle their services.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

While I have no complaint with Dr. Nguyen personally, I have never had such horrendous treatment by what should be professional staff anywhere, at any time before. A member of his staff (I believe she was his office manager or a senior staff member - she did not give her name) tried to bully and intimidate me, stating in a very loud tone of voice to everyone within earshot that "My staff has already complained to me that you are rude and nasty." She then proceeded to ask me in a threatening manner "Would you like to leave and go somewhere else?!". I had refused having an xray taken for an extraction. When I enquired why it was necessary to have an x-ray when the tooth was being extracted she lied, stating that it was the law, that they could not get their payment from my provider if they didn't take an x-ray. My provider confirmed that I could have signed a waiver and also that no x-ray is required unless the tooth is impacted (which it wasn't).

3
★★★☆☆

While I have no complaint with Dr. Nguyen personally, I have never had such horrendous treatment by what should be professional staff anywhere, at any time before. A member of his staff (I believe she was his office manager or a senior staff member - she did not give her name) tried to bully and intimidate me, stating in a very loud tone of voice to everyone within earshot that "My staff has already complained to me that you are rude and nasty." She then proceeded to ask me in a threatening manner "Would you like to leave and go somewhere else?!". I had refused having an xray taken for an extraction. When I enquired why it was necessary to have an x-ray when the tooth was being extracted she lied, stating that it was the law, that they could not get their payment from my provider if they didn't take an x-ray. My provider confirmed that I could have signed a waiver and also that no x-ray is required unless the tooth is impacted (which it wasn't).

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

We have tried hard to provide dental care to as many patients as we can at an affordable price. We lower our fees so that those who have no dental insurance can afford. We waive exam fee for those who can barely pay for minimal dental expense. We even reach out to help many DSHS patients (who were denied services by 97% of dentists in Washington). When a patient who refuses to have an x-ray taken to save $20, we have to ask the patient to get dental service elsewhere, because if any complication occurs, we have no legal evidence (such as an x-ray) to support us or to back us up for what we do. You try to save $20 while you put us at risk. Please don't. We cannot afford to take that chance. We do not think any dentist would want to take that chance either. If your provider says you do not need an x-ray for your extraction, please ask that provider to do the extraction.
.

Steve told me that I needed a filing and wrote me up for an appointment., However Steve was not working the day of the appointment.\r
\r
As a client of 7 years I trusted him however his partner Dr. Le told me that I didnot need any Dental

3
★★★★★

Steve told me that I needed a filing and wrote me up for an appointment., However Steve was not working the day of the appointment.\r
\r
As a client of 7 years I trusted him however his partner Dr. Le told me that I didnot need any Dental

.

I have been a patient of West Valley Dental and specifically Dr Stephen Nguyen, DDS for going on six months. He is calm, reassuring and very professional, as are all of his staff that I have met. I first went to them on a recommendation from a co-worker and I needed an immediate upper denture. I had spoken with a denturist office at one point, recommended by my previous dentist, and was given a $2500 price for the initial plate, with an additional charge of $1900 to $2300 for the permanent plate after one year. Dr Nguyen was able to do the immediate upper denture for $900, plus the fees for extraction, and there will be a permanent reline at 6 months. But, as others have said, it was more than just the affordable cost, which was a huge plus, but the level of care and understanding relieved much of my apprehension about the procedure. I have and will continue to highly recommend this office to any of my friends or acquaintances in search of quality dental care at a reasonable price.

5
★★★★★

I have been a patient of West Valley Dental and specifically Dr Stephen Nguyen, DDS for going on six months. He is calm, reassuring and very professional, as are all of his staff that I have met. I first went to them on a recommendation from a co-worker and I needed an immediate upper denture. I had spoken with a denturist office at one point, recommended by my previous dentist, and was given a $2500 price for the initial plate, with an additional charge of $1900 to $2300 for the permanent plate after one year. Dr Nguyen was able to do the immediate upper denture for $900, plus the fees for extraction, and there will be a permanent reline at 6 months. But, as others have said, it was more than just the affordable cost, which was a huge plus, but the level of care and understanding relieved much of my apprehension about the procedure. I have and will continue to highly recommend this office to any of my friends or acquaintances in search of quality dental care at a reasonable price.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thanks We are glad that you are happy with the service. Thanks for taking the time to provide this feedback. We look forward to seeing you again.
.

test Reviews should be at least 100 characters. Please add to your review. Reviews should be at least 100 characters. Please add to your review.

5
★★★★★

test Reviews should be at least 100 characters. Please add to your review. Reviews should be at least 100 characters. Please add to your review.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Perfect feedback. Have a good day.
.

Low Costs, fast service, very sensitive to patient comfort, positive in nature, energetic and knowledgeable staff. Could not have asked for more. I will be back. So untypical of other dentist experiences many years back. Now I have a new Dentist. Dr. Steven... you ROCK!

5
★★★★★

Low Costs, fast service, very sensitive to patient comfort, positive in nature, energetic and knowledgeable staff. Could not have asked for more. I will be back. So untypical of other dentist experiences many years back. Now I have a new Dentist. Dr. Steven... you ROCK!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thanks for the feedback Thanks for a nice praise. We are glad that we could fulfill your need by doing our job the best way we know how.
.

My son, who is 17, was apprehensive about going to a new dentist. He was getting very agitated when in the dental chair. The staff gently and discreetly moved me out of the exam area. After being alone with the Dentist, my son had calmed down. The dentist was very conversational with my son and he came out with excellent results on his front broken tooth. The repair is so good he can't tell the difference from the other front tooth. He is so satisfied with the appearance and feel of the repair he has said he does not want the crown that has been approved. On the drive home it was non stop talk of the dentist that took care of him singing him praises and expounding on their conversation together.I then made an appointment for myself and to my disbelief two small cavities were found. The first in at least a decade! The dentist was so gentle no numbing of any sort was needed for the fillings. He did such a wonderful job that you can't even tell there is a filling in my tooth.The front office staff are the most professional I have ever come across in a dental office from the check in representative (Anna) to the office manager (Christine). Their work ethic is impeccable and their treatment of each patient equal and professional.Usually when I see a dentist and have a medical coupon, I am treated with less respect and professionalism as well as being rushed through an exam and cleaning. I was treated the same as someone with excellent dental insurance coverage.I recommend this dental clinic to any person of all ages and ethnic background. The are an excellent example of equal treatment of their patients.My hat is off to you, the staff!Savi C.

5
★★★★★

My son, who is 17, was apprehensive about going to a new dentist. He was getting very agitated when in the dental chair. The staff gently and discreetly moved me out of the exam area. After being alone with the Dentist, my son had calmed down. The dentist was very conversational with my son and he came out with excellent results on his front broken tooth. The repair is so good he can't tell the difference from the other front tooth. He is so satisfied with the appearance and feel of the repair he has said he does not want the crown that has been approved. On the drive home it was non stop talk of the dentist that took care of him singing him praises and expounding on their conversation together.I then made an appointment for myself and to my disbelief two small cavities were found. The first in at least a decade! The dentist was so gentle no numbing of any sort was needed for the fillings. He did such a wonderful job that you can't even tell there is a filling in my tooth.The front office staff are the most professional I have ever come across in a dental office from the check in representative (Anna) to the office manager (Christine). Their work ethic is impeccable and their treatment of each patient equal and professional.Usually when I see a dentist and have a medical coupon, I am treated with less respect and professionalism as well as being rushed through an exam and cleaning. I was treated the same as someone with excellent dental insurance coverage.I recommend this dental clinic to any person of all ages and ethnic background. The are an excellent example of equal treatment of their patients.My hat is off to you, the staff!Savi C.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Many Thanks Thanks for taking the time to provide us with your valuable feedback. We are glad that we were at the right place and time when help was needed.
.

My first experience with Dr. Steven Nguyen was when I needed a crown replaced. My regular dentist charged $1500 & I did not have insurance. At a much lower cost Dr. Nguyen replaced the crown. The surrounding tissue had quite a bit of recession, so Dr. Nguyen took extra time with the fitting of the crown. I am thrilled to have saved a considerable amount of money, but lower cost was only a part of it. Dr. Nguyen is a superb dentist with a calm, easy going manner. I just had my teeth cleaned yesterday and it was almost like going to a spa. A warm compress was placed on the back of my neck. There is also a treatment for your hands if you want it!! Although my dentist of 15 years is much closer to me, from now on I will have my dental work done at West Valley Medical.

5
★★★★★

My first experience with Dr. Steven Nguyen was when I needed a crown replaced. My regular dentist charged $1500 & I did not have insurance. At a much lower cost Dr. Nguyen replaced the crown. The surrounding tissue had quite a bit of recession, so Dr. Nguyen took extra time with the fitting of the crown. I am thrilled to have saved a considerable amount of money, but lower cost was only a part of it. Dr. Nguyen is a superb dentist with a calm, easy going manner. I just had my teeth cleaned yesterday and it was almost like going to a spa. A warm compress was placed on the back of my neck. There is also a treatment for your hands if you want it!! Although my dentist of 15 years is much closer to me, from now on I will have my dental work done at West Valley Medical.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Great to work with you. Thanks for giving us the chance to work with you. I am glad that I am able to take care of your dental need.
.

I went to West Valley Dental last year after having been told by my regular dentist (of nearly 10 years) that my crown that broke off was not able to be repaired and would result in either a bridge for $5K or an implant for $7K. Since I didn't have dental insurance, I decided to shop around and remembered hearing the radio ads for West Valley Dental. Dr. Nguyen took x-rays and told me that yes, my crown was repairable/replaceable and that my out-of pocket would be a little over $1K. I was thrilled...the service was great...Dr. Nguyen was very nice and understanding...and my crown has been no problem!
Needless to say I was quite upset that my old dentist ignored the possibility of replacing the crown...I felt like I had been almost taken advantage of...I haven't been back to my old dentist since!
Thanks Dr. Nguyen...see you soon!
Patricia

5
★★★★★

I went to West Valley Dental last year after having been told by my regular dentist (of nearly 10 years) that my crown that broke off was not able to be repaired and would result in either a bridge for $5K or an implant for $7K. Since I didn't have dental insurance, I decided to shop around and remembered hearing the radio ads for West Valley Dental. Dr. Nguyen took x-rays and told me that yes, my crown was repairable/replaceable and that my out-of pocket would be a little over $1K. I was thrilled...the service was great...Dr. Nguyen was very nice and understanding...and my crown has been no problem!
Needless to say I was quite upset that my old dentist ignored the possibility of replacing the crown...I felt like I had been almost taken advantage of...I haven't been back to my old dentist since!
Thanks Dr. Nguyen...see you soon!
Patricia

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thanks. I am glad to have the opportunity to work with you. I am even happier to know that I solved your problem in a very satisfying way. Take care.
.

I can't believe I haven't written this before !
Dr. Nguyen has been our family dentist for several years now ~ we drive from Snohomish to see him. Here is an example of his normal practice :

After many years of needing a front bridge ( other prices were more than I could afford ) I asked him about it. 1 week later I had a whole new smile, for truly less than 1/10 th of what others had quoted.

His chair side manner is amazing, and he won't do work you don't need.

I will call him today to get a crown ~ and being a cash patient, am grateful for his gentle manner and pricing !
Cass

5
★★★★★

I can't believe I haven't written this before !
Dr. Nguyen has been our family dentist for several years now ~ we drive from Snohomish to see him. Here is an example of his normal practice :

After many years of needing a front bridge ( other prices were more than I could afford ) I asked him about it. 1 week later I had a whole new smile, for truly less than 1/10 th of what others had quoted.

His chair side manner is amazing, and he won't do work you don't need.

I will call him today to get a crown ~ and being a cash patient, am grateful for his gentle manner and pricing !
Cass

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

Business Response:

Glad to work with you I am glad that I can provide the service you need at the price you can afford. Thanks for taking the time for writing the review.
.

Truly one of the best dental office here in Seattle. Excellent service, friendly staff, great dentists, and on top of that, really AFFORDABLE price!!! After my first visit here, I never went back to my old dentist. I decided to switch here right away

4
★★★★☆

Truly one of the best dental office here in Seattle. Excellent service, friendly staff, great dentists, and on top of that, really AFFORDABLE price!!! After my first visit here, I never went back to my old dentist. I decided to switch here right away

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

Thanks Thanks for your input. I am happy that you like our services. For your info, we know that there are lot of rooms for improvement on our side. We will continue to try. Thanks, again.
.

If there's an "Hall of Fame" for Seattle-area Dentists, this man is DEFINITELY a candidate. He's brilliant at what he does in the art and science of dentistry...

But, even more importantly, Dr. Steve's a remarkable human being!

I've been a patient of his for a couple of years now, and he's always treated me - And ALL of his patients - with the utmost kindness and respect, from what I've experienced and observed.

If you don't have a dentist, with whom you're thrilled, do yourself an enormous favor and get with Dr. Steven and his staff. They're one, big remarkable bunch, in my opinion!

John T.

5
★★★★★

If there's an "Hall of Fame" for Seattle-area Dentists, this man is DEFINITELY a candidate. He's brilliant at what he does in the art and science of dentistry...

But, even more importantly, Dr. Steve's a remarkable human being!

I've been a patient of his for a couple of years now, and he's always treated me - And ALL of his patients - with the utmost kindness and respect, from what I've experienced and observed.

If you don't have a dentist, with whom you're thrilled, do yourself an enormous favor and get with Dr. Steven and his staff. They're one, big remarkable bunch, in my opinion!

John T.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

Thanks - Oh my God Thanks for such a nice praise. I am glad that you are happy with my service. Thanks for your input. I have to admit that this is the job that I enjoy the most, and I think patients can perceive that.
.

...and Dr. Nguyen went out of his way for me anyway! I called one night because they accept my insurance and offer 24-hour emergency care. Dr. Nguyen called me right back (mind you, this was around 2:00 a.m.) and gave me excellent pain-management advice.
Since I required an extraction and his assistant was out of town, he couldn't see me that day...so he called around Seattle as soon as the clinics started opening (it was Sunday) until he found one that could see me right away!
I will be getting all my future care from West Valley Dental and recommend them to everyone :D

5
★★★★★

...and Dr. Nguyen went out of his way for me anyway! I called one night because they accept my insurance and offer 24-hour emergency care. Dr. Nguyen called me right back (mind you, this was around 2:00 a.m.) and gave me excellent pain-management advice.
Since I required an extraction and his assistant was out of town, he couldn't see me that day...so he called around Seattle as soon as the clinics started opening (it was Sunday) until he found one that could see me right away!
I will be getting all my future care from West Valley Dental and recommend them to everyone :D

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

Thanks You are very welcomed. I always think that after the training, responsibilities will follow. That was my responsibility to help out when possible. Thank you for the input.
.

My long time dentist does not extract teeth, and he sent me to an oral surgeon. The surgeon's office asked me for $600 up front. That was why I came to WVD after a friend had recommended. Dr Nguyen was good at the chair side, and he is very approachable. I was given a treatment plan for a wisdom tooth extraction. In 5/2007, the price was less than $250 with everything included. The post-surgery checkup was free. My out-of-pocket portion after the insurance estimate payment was $39. I cannot believe this. One point -Dr Nguyen also posts several of his fees outside the office wall for everyone to see (which means that his price is low and affordable). The best part is he is available for his patients after hours just in case we need to call him. WHO ELSE WOULD OFFER THIS IN SEATTLE? Since then I have come back for other dental work. He is a very good and fair guy.
For the service, and for the price we have to pay, I would recommend him. Since his price is low, and since he posts his price outside, I am sure is not very popular among his peer group. I say, competitions are always good. Wish that there are more dentists like Dr Nguyen (pronounced "win")

5
★★★★★

My long time dentist does not extract teeth, and he sent me to an oral surgeon. The surgeon's office asked me for $600 up front. That was why I came to WVD after a friend had recommended. Dr Nguyen was good at the chair side, and he is very approachable. I was given a treatment plan for a wisdom tooth extraction. In 5/2007, the price was less than $250 with everything included. The post-surgery checkup was free. My out-of-pocket portion after the insurance estimate payment was $39. I cannot believe this. One point -Dr Nguyen also posts several of his fees outside the office wall for everyone to see (which means that his price is low and affordable). The best part is he is available for his patients after hours just in case we need to call him. WHO ELSE WOULD OFFER THIS IN SEATTLE? Since then I have come back for other dental work. He is a very good and fair guy.
For the service, and for the price we have to pay, I would recommend him. Since his price is low, and since he posts his price outside, I am sure is not very popular among his peer group. I say, competitions are always good. Wish that there are more dentists like Dr Nguyen (pronounced "win")

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thanks I am glad that I was there when you needed me. I plan to keep the price affordable so that I can serve as many as possible. Thanks for the review.
.

I saw Dr Nguyen the first time for a free consultation. I had a quote by another doctor for a $6300 treatment plan (5 crowns plus exam and xray). I hid this treatment plan from Dr Nguyen. Since I brought my own xrays, Dr Nguyen reviewed them and looked inside my mouth. He proposed 3 crowns and not 5. I asked him why he did not think that I would need 2 more crowns. He professionally explained to me the reasons, not only with the layman terms but also with the engineering principles (I happen to be an engineer). Since Dr Nguyen charges for $650 cash per crown, my bill went from $6300 down to a little above $2000. I got the 3 crown done 2 weeks after that. On the seat crown appointment, after a minor adjustment and checking, he also took an xray to make sure that crowns fit well. Best of all, he even offered me a 5-yr warranty on these crowns. Since then, I have become a regular patient there.

5
★★★★★

I saw Dr Nguyen the first time for a free consultation. I had a quote by another doctor for a $6300 treatment plan (5 crowns plus exam and xray). I hid this treatment plan from Dr Nguyen. Since I brought my own xrays, Dr Nguyen reviewed them and looked inside my mouth. He proposed 3 crowns and not 5. I asked him why he did not think that I would need 2 more crowns. He professionally explained to me the reasons, not only with the layman terms but also with the engineering principles (I happen to be an engineer). Since Dr Nguyen charges for $650 cash per crown, my bill went from $6300 down to a little above $2000. I got the 3 crown done 2 weeks after that. On the seat crown appointment, after a minor adjustment and checking, he also took an xray to make sure that crowns fit well. Best of all, he even offered me a 5-yr warranty on these crowns. Since then, I have become a regular patient there.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

Thanks Thanks for the opportunity to put my trainings in both dentistry and engineering into good use. Thanks for the review.
.

Dr. Nyugen is a great dentist with a great bedside (erchair side) manner. He always explains what he is going to do before he does it to ensure I know whats going on. He also always makes sure Im well numb before his procedures are started. He is very good about after care/treatment , including pain management. His prices are reasonable and they will bill your insurance if needed.

5
★★★★★

Dr. Nyugen is a great dentist with a great bedside (erchair side) manner. He always explains what he is going to do before he does it to ensure I know whats going on. He also always makes sure Im well numb before his procedures are started. He is very good about after care/treatment , including pain management. His prices are reasonable and they will bill your insurance if needed.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Business Response:

Thanks. Thanks for your input, and thanks for writing the review.

Message from West Valley Dental

We would like to thank your for taking the time to provide feedbacks. We take your feedbacks very seriously. Please provide honest, constructive feedbacks so that we can improve upon. PLEASE DO NOT TAKE THIS MEDIUM FOR PERSONAL VENDETTA.

More about West Valley Dental

Family dentistry: preventive (cleaning, fluoride treatment, sealant), restorative (filling), prosthodontic (crown, bridge, dentures), endodontic (root canals), cosmetic (gum recontour, tooth color filling, bleaching), Periodontic (scaling & deep cleanin

 

Wait, you're the expert.

If you've been to or used West Valley Dental, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review